interacting with the Internet

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H04M3/5191

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HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5191interacting with the Internet

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Techniques for sharing control of assigning tasks between an extern...
- Patent number 12,212,717
- Issue date Jan 28, 2025
- Afiniti, Ltd.
- Ain Chishty
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatically collected device problem information to route and gui...
- Patent number 12,206,818
- Issue date Jan 21, 2025
- Future Dial, Inc.
- George Huang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Virtual caller system
- Patent number 12,206,823
- Issue date Jan 21, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for electronic request routing and distribution
- Patent number 12,192,408
- Issue date Jan 7, 2025
- Massachusetts Mutual Life Insurance Company
- Asieh Ahani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Batch ringing for large call queues
- Patent number 12,192,407
- Issue date Jan 7, 2025
- Zoom Video Communications, Inc.
- Fengkai Zhang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving parking communications
- Patent number 12,177,384
- Issue date Dec 24, 2024
- 8x8, Inc.
- Jared Smith-Mickelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for linking recommendations
- Patent number 12,166,922
- Issue date Dec 10, 2024
- United Services Automobile Association (“USAA”)
- Guy R. Langley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automatic indication of contact center status...
- Patent number 12,160,543
- Issue date Dec 3, 2024
- Teleperformance SE
- Evan Davis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for configuring server communications
- Patent number 12,160,544
- Issue date Dec 3, 2024
- The Toronto Dominion Bank
- Abhijith Venkatesh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for operating an interactive voice response system
- Patent number 12,155,793
- Issue date Nov 26, 2024
- Celligence International LLC
- Pavan Agarwal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communications system for automatically routing data communications...
- Patent number 12,149,658
- Issue date Nov 19, 2024
- 8x8, Inc.
- Arunim Samat
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call traffic data monitoring and management
- Patent number 12,143,532
- Issue date Nov 12, 2024
- FIRST ORION CORP.
- Samuel Kenton Welch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving data-communications virtual assis...
- Patent number 12,143,537
- Issue date Nov 12, 2024
- 8x8, Inc.
- Arunim Samat
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Customer journey contact linking to determine root cause and loyalty
- Patent number 12,137,186
- Issue date Nov 5, 2024
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System architecture for fraud detection
- Patent number 12,126,761
- Issue date Oct 22, 2024
- Verint Americas Inc.
- James DelloStritto
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking performance in a contact center system
- Patent number 12,120,268
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamically creating a contact address to customer support based on...
- Patent number 12,117,890
- Issue date Oct 15, 2024
- Dell Products L.P.
- Karthik Ranganathan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automated chatbot transfer to live agent
- Patent number 12,120,269
- Issue date Oct 15, 2024
- Wells Fargo Bank, N.A.
- Kristin H. Deegan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 12,120,271
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing routing of customer calls
- Patent number 12,113,936
- Issue date Oct 8, 2024
- Massachusetts Mutual Life Insurance Company
- Gareth Ross
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for testing real-time communications between brow...
- Patent number 12,095,950
- Issue date Sep 17, 2024
- CYARA SOLUTIONS PTY LTD
- Geoff Willshire
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multimedia network transposition
- Patent number 12,034,886
- Issue date Jul 9, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and systems for information streaming to user interface
- Patent number 12,022,028
- Issue date Jun 25, 2024
- 8x8, Inc.
- Richard Southwick
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for serving multiple customers by a live agent
- Patent number 12,022,026
- Issue date Jun 25, 2024
- CAPITAL ONE SERVICES, LLC
- Joshua Edwards
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods relating to a contact center media services
- Patent number 12,022,027
- Issue date Jun 25, 2024
- Grygoriy Budilovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Heuristic document verification and real time deposit engine
- Patent number 12,020,307
- Issue date Jun 25, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Elizabeth A. Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Integrated customer information user interface
- Patent number 12,015,739
- Issue date Jun 18, 2024
- SERVICENOW, INC.
- Umakanth Godavarthy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods for simultaneous interaction on a web page by a customer an...
- Patent number 12,003,669
- Issue date Jun 4, 2024
- United Services Automobile Association (“USAA”)
- Guy R. Langley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for routing an emergency call
- Patent number 11,997,232
- Issue date May 28, 2024
- Jio Platforms Limited
- Yatin Gujar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Auto switch-call center-based automated interface with voice switch...
- Patent number 11,997,233
- Issue date May 28, 2024
- CenturyLink Intellectual Proper LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
CALL TRAFFIC DATA MONITORING AND MANAGEMENT
- Publication number 20250039298
- Publication date Jan 30, 2025
- FIRST ORION CORP.
- Samuel Kenton Welch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PLAYING A PERSONALIZED VOICE RECORDING WITH A...
- Publication number 20250030800
- Publication date Jan 23, 2025
- NICE Ltd
- Sean PURDY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20240414269
- Publication date Dec 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR SERVING MULTIPLE CUSTOMERS BY A LIVE AGENT
- Publication number 20240406315
- Publication date Dec 5, 2024
- Capital One Services, LLC
- Joshua EDWARDS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for generating an expandable pool of virtual agen...
- Publication number 20240372947
- Publication date Nov 7, 2024
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UTILIZING MACHINE LEARNING MODELS TO GENERATE INTERACTIVE DIGITAL T...
- Publication number 20240364814
- Publication date Oct 31, 2024
- Chime Financial, Inc.
- Jigar Mehta
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR TESTING REAL-TIME COMMUNICATIONS BETWEEN BROW...
- Publication number 20240348724
- Publication date Oct 17, 2024
- Cyara Solutions Pty Ltd
- Geoff Willshire
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTERACTIVE TEXT RESPONSE SYSTEM WITH TRANSFERS BETWEEN TEXT MESSAG...
- Publication number 20240323280
- Publication date Sep 26, 2024
- Technocentra Group, Inc.
- Michael Somers
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTO SWITCH - CALL CENTER-BASED AUTOMATED INTERFACE WITH VOICE SWIT...
- Publication number 20240314240
- Publication date Sep 19, 2024
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROVISIONING TOOL -- CALL CENTER-BASED AUTOMATED INTERFACE WITH NET...
- Publication number 20240297932
- Publication date Sep 5, 2024
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATING TO GENERATING SIMULATED INTERACTIONS F...
- Publication number 20240283868
- Publication date Aug 22, 2024
- GENESYS CLOUD SERVICES, INC.
- THERESE M. FERRIS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATED CALLING SYSTEM
- Publication number 20240265923
- Publication date Aug 8, 2024
- Google LLC
- Asaf Aharoni
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Training An Intent Matching Engine Of A Contact Center
- Publication number 20240244136
- Publication date Jul 18, 2024
- Zoom Video Communications, Inc.
- Wei Dai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Improved Remote Collaboration During a Call
- Publication number 20240236234
- Publication date Jul 11, 2024
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING CONTEXT DATA ASSOCIATED WITH A CO...
- Publication number 20240236231
- Publication date Jul 11, 2024
- Neustar, Inc.
- Guido Jonjie S. SENA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATE-AUTOMATED INTERFACE BETWEEN CALL CENTER AGENTS AND NETWORK...
- Publication number 20240223696
- Publication date Jul 4, 2024
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATING TO A CONTACT CENTER MEDIA SERVICES
- Publication number 20240205334
- Publication date Jun 20, 2024
- GENESYS CLOUD SERVICES, INC.
- GRYGORIY BUDILOVSKY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SOURCE AGNOSTIC CALL RECORDING AND CHAT INGESTION
- Publication number 20240205330
- Publication date Jun 20, 2024
- Capital One Services, LLC
- Trent F. HODGES
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
MESSAGE ROUTING IN A CONTACT CENTER
- Publication number 20240187518
- Publication date Jun 6, 2024
- Avaya Management L.P.
- Philip McCann
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Mapping A Contact Center Service Request To A Modality
- Publication number 20240163373
- Publication date May 16, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR PROACTIVE LISTENING BOT-PLUS PERSON ADVICE...
- Publication number 20240161750
- Publication date May 16, 2024
- Wells Fargo Bank, N.A.
- Balin Kina Brandt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS FOR CONFIGURING SERVER COMMUNICATIONS
- Publication number 20240155055
- Publication date May 9, 2024
- The Toronto-Dominion Bank
- Abhijith VENKATESH
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR INTERACTIVE VOICE RESPONSE AUTO-SCALING
- Publication number 20240146841
- Publication date May 2, 2024
- HOME DEPOT PRODUCT AUTHORITY, LLC
- Sanooj Karanath Sachidanandan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and methods for easy, secure, error free and controlled info...
- Publication number 20240121339
- Publication date Apr 11, 2024
- Krishna Koravadi
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD AND SYSTEM FOR VIRTUAL ASSISTANT CONVERSATIONS
- Publication number 20240089375
- Publication date Mar 14, 2024
- Verint Americas Inc.
- Daniel Thomas Spohrer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTERACTIVE VOICE RESPONSE SELECTION
- Publication number 20240089374
- Publication date Mar 14, 2024
- Comcast Cable Communications, LLC
- Ganesh Narayanan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20240089376
- Publication date Mar 14, 2024
- Afiniti, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR IMPROVED AGENT-CUSTOMER COMMUNICATION AND I...
- Publication number 20240080390
- Publication date Mar 7, 2024
- Integrity Marketing Group, LLC
- Harsh Singla
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VIRTUAL CALLER SYSTEM
- Publication number 20240073320
- Publication date Feb 29, 2024
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Batch Ringing For Large Call Queues
- Publication number 20240031486
- Publication date Jan 25, 2024
- Zoom Video Communications, Inc.
- Fengkai ZHANG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

interacting with the Internet

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Techniques for sharing control of assigning tasks between an extern...

Automatically collected device problem information to route and gui...

Virtual caller system

Systems and methods for electronic request routing and distribution

Batch ringing for large call queues

Apparatuses and methods involving parking communications

Methods for linking recommendations

System and method for automatic indication of contact center status...

Methods for configuring server communications

Systems and methods for operating an interactive voice response system

Communications system for automatically routing data communications...

Call traffic data monitoring and management

Apparatuses and methods involving data-communications virtual assis...

Customer journey contact linking to determine root cause and loyalty

System architecture for fraud detection

Techniques for benchmarking performance in a contact center system

Dynamically creating a contact address to customer support based on...

Automated chatbot transfer to live agent

Matching using agent/caller sensitivity to performance

System and method for managing routing of customer calls

System and method for testing real-time communications between brow...

Multimedia network transposition

Methods and systems for information streaming to user interface

System and method for serving multiple customers by a live agent

Systems and methods relating to a contact center media services

Heuristic document verification and real time deposit engine

Integrated customer information user interface

Methods for simultaneous interaction on a web page by a customer an...

System and method for routing an emergency call

Auto switch-call center-based automated interface with voice switch...

Patents Applicationslast 30 patents

CALL TRAFFIC DATA MONITORING AND MANAGEMENT

SYSTEM AND METHOD FOR PLAYING A PERSONALIZED VOICE RECORDING WITH A...

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

SYSTEM AND METHOD FOR SERVING MULTIPLE CUSTOMERS BY A LIVE AGENT

System and method for generating an expandable pool of virtual agen...

UTILIZING MACHINE LEARNING MODELS TO GENERATE INTERACTIVE DIGITAL T...

SYSTEM AND METHOD FOR TESTING REAL-TIME COMMUNICATIONS BETWEEN BROW...

INTERACTIVE TEXT RESPONSE SYSTEM WITH TRANSFERS BETWEEN TEXT MESSAG...

AUTO SWITCH - CALL CENTER-BASED AUTOMATED INTERFACE WITH VOICE SWIT...

PROVISIONING TOOL -- CALL CENTER-BASED AUTOMATED INTERFACE WITH NET...

SYSTEMS AND METHODS RELATING TO GENERATING SIMULATED INTERACTIONS F...

AUTOMATED CALLING SYSTEM

Training An Intent Matching Engine Of A Contact Center

System and Method for Improved Remote Collaboration During a Call

SYSTEMS AND METHODS FOR PROVIDING CONTEXT DATA ASSOCIATED WITH A CO...

AUTOMATE-AUTOMATED INTERFACE BETWEEN CALL CENTER AGENTS AND NETWORK...

SYSTEMS AND METHODS RELATING TO A CONTACT CENTER MEDIA SERVICES

SOURCE AGNOSTIC CALL RECORDING AND CHAT INGESTION

MESSAGE ROUTING IN A CONTACT CENTER

Mapping A Contact Center Service Request To A Modality

SYSTEMS AND METHODS FOR PROACTIVE LISTENING BOT-PLUS PERSON ADVICE...

METHODS FOR CONFIGURING SERVER COMMUNICATIONS

SYSTEMS AND METHODS FOR INTERACTIVE VOICE RESPONSE AUTO-SCALING

System and methods for easy, secure, error free and controlled info...

METHOD AND SYSTEM FOR VIRTUAL ASSISTANT CONVERSATIONS

INTERACTIVE VOICE RESPONSE SELECTION

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

SYSTEMS AND METHODS FOR IMPROVED AGENT-CUSTOMER COMMUNICATION AND I...

VIRTUAL CALLER SYSTEM

Batch Ringing For Large Call Queues