interacting with the Internet

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H04M3/5191

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HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5191interacting with the Internet

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Contact center routing based on agent cost
- Patent number 12,309,322
- Issue date May 20, 2025
- Zoom Communications, Inc.
- William Thomas Bernabe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Artificial intelligence based refinement of automatic control setti...
- Patent number 12,284,315
- Issue date Apr 22, 2025
- OPEN TEXT HOLDINGS, INC.
- Donald Russ Miller
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Auto switch—call center-based automated interface with voice switch...
- Patent number 12,284,316
- Issue date Apr 22, 2025
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for generating an expandable pool of virtual agen...
- Patent number 12,284,317
- Issue date Apr 22, 2025
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method of real-time wiki knowledge resources
- Patent number 12,278,930
- Issue date Apr 15, 2025
- Nextiva, Inc.
- Tomas Gorny
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interactive user interface for profile management
- Patent number 12,267,459
- Issue date Apr 1, 2025
- Ebay Inc.
- Nikhil Firke
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Utilizing machine learning models to generate interactive digital t...
- Patent number 12,267,460
- Issue date Apr 1, 2025
- Chime Financial, Inc.
- Jigar Mehta
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated calling system
- Patent number 12,254,883
- Issue date Mar 18, 2025
- Google LLC
- Asaf Aharoni
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems and methods for pervasive advisor for major expenditures
- Patent number 12,243,535
- Issue date Mar 4, 2025
- Wells Fargo Bank, N.A.
- Balin Kina Brandt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Heuristic money laundering detection engine
- Patent number 12,236,470
- Issue date Feb 25, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Elizabeth A. Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Heuristic account fraud detection engine
- Patent number 12,229,816
- Issue date Feb 18, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Elizabeth A. Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for platform-integrated custom applications
- Patent number 12,229,573
- Issue date Feb 18, 2025
- TWILIO INC.
- Carter Rabasa
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of determining topics of a communication
- Patent number 12,219,093
- Issue date Feb 4, 2025
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for sharing control of assigning tasks between an extern...
- Patent number 12,212,717
- Issue date Jan 28, 2025
- Afiniti, Ltd.
- Ain Chishty
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatically collected device problem information to route and gui...
- Patent number 12,206,818
- Issue date Jan 21, 2025
- Future Dial, Inc.
- George Huang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Virtual caller system
- Patent number 12,206,823
- Issue date Jan 21, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for electronic request routing and distribution
- Patent number 12,192,408
- Issue date Jan 7, 2025
- Massachusetts Mutual Life Insurance Company
- Asieh Ahani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Batch ringing for large call queues
- Patent number 12,192,407
- Issue date Jan 7, 2025
- Zoom Video Communications, Inc.
- Fengkai Zhang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving parking communications
- Patent number 12,177,384
- Issue date Dec 24, 2024
- 8x8, Inc.
- Jared Smith-Mickelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for linking recommendations
- Patent number 12,166,922
- Issue date Dec 10, 2024
- United Services Automobile Association (“USAA”)
- Guy R. Langley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automatic indication of contact center status...
- Patent number 12,160,543
- Issue date Dec 3, 2024
- Teleperformance SE
- Evan Davis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for configuring server communications
- Patent number 12,160,544
- Issue date Dec 3, 2024
- The Toronto Dominion Bank
- Abhijith Venkatesh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for operating an interactive voice response system
- Patent number 12,155,793
- Issue date Nov 26, 2024
- Celligence International LLC
- Pavan Agarwal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communications system for automatically routing data communications...
- Patent number 12,149,658
- Issue date Nov 19, 2024
- 8x8, Inc.
- Arunim Samat
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call traffic data monitoring and management
- Patent number 12,143,532
- Issue date Nov 12, 2024
- FIRST ORION CORP.
- Samuel Kenton Welch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving data-communications virtual assis...
- Patent number 12,143,537
- Issue date Nov 12, 2024
- 8x8, Inc.
- Arunim Samat
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Customer journey contact linking to determine root cause and loyalty
- Patent number 12,137,186
- Issue date Nov 5, 2024
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System architecture for fraud detection
- Patent number 12,126,761
- Issue date Oct 22, 2024
- Verint Americas Inc.
- James DelloStritto
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking performance in a contact center system
- Patent number 12,120,268
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automated chatbot transfer to live agent
- Patent number 12,120,269
- Issue date Oct 15, 2024
- Wells Fargo Bank, N.A.
- Kristin H. Deegan
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
HEURISTIC MONEY LAUNDERING DETECTION ENGINE
- Publication number 20250166044
- Publication date May 22, 2025
- State Farm Mutual Automobile Insurance Company
- Elizabeth Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROVIDING A USER-TAILORED ANSWER TO A QUERY FROM A UE OPERATING ON...
- Publication number 20250156487
- Publication date May 15, 2025
- T-Mobile USA, Inc.
- Phi Nguyen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
HEURISTIC ACCOUNT FRAUD DETECTION ENGINE
- Publication number 20250156928
- Publication date May 15, 2025
- State Farm Mutual Automobile Insurance Company
- Elizabeth Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for generating an expandable pool of virtual agen...
- Publication number 20250150534
- Publication date May 8, 2025
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PLATFORM-INTEGRATED CUSTOM APPLICATIONS
- Publication number 20250130828
- Publication date Apr 24, 2025
- Twilio Inc.
- Carter Rabasa
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
FRAMEWORK FOR MODALITY CONVERSION BETWEEN PHONE AND CHAT CONVERSATIONS
- Publication number 20250126207
- Publication date Apr 17, 2025
- Richard Zhu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR COMMUNICATION BETWEEN VOICE AGENTS AND ELECTRONIC DEVICE...
- Publication number 20250126206
- Publication date Apr 17, 2025
- Samsung Electronics Co., Ltd.
- Sangheon KIM
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Large Call Queue Batch Ringing
- Publication number 20250097350
- Publication date Mar 20, 2025
- Zoom Video Communications, Inc.
- Fengkai ZHANG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR REROUTING COMMUNICATION IN A UNIFIED COMMUNICATIONS NETWORK
- Publication number 20250097351
- Publication date Mar 20, 2025
- Nuwave Communications, Inc.
- Mark Bunnell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Simultaneous Voice and Data Content Driven Commercial Data Platform
- Publication number 20250097349
- Publication date Mar 20, 2025
- Trysit Nitidharmatut
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DEVICE, SYSTEM AND METHOD FOR PROVIDING MACHINE LEARNING PROMPTS ON...
- Publication number 20250088591
- Publication date Mar 13, 2025
- Mitel Networks Corporation
- Jonathan BRAGANZA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Systems and Methods for Automating Media Optimization Using Call An...
- Publication number 20250080655
- Publication date Mar 6, 2025
- T-Mobile Innovations LLC
- Nishant MAKHIJA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROMPTING LANGUAGE MODELS TO SELECT API CALLS
- Publication number 20250078822
- Publication date Mar 6, 2025
- ASAPP, INC
- Hugh Nicholas Perkins
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VIRTUAL CALLER SYSTEM
- Publication number 20250071207
- Publication date Feb 27, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTER-BASED SYSTEMS CONFIGURED TO GENERATE AN INTERACTIVE COMMUN...
- Publication number 20250063116
- Publication date Feb 20, 2025
- Capital One Services, LLC
- Joshua Edwards
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL TRAFFIC DATA MONITORING AND MANAGEMENT
- Publication number 20250039298
- Publication date Jan 30, 2025
- FIRST ORION CORP.
- Samuel Kenton Welch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PLAYING A PERSONALIZED VOICE RECORDING WITH A...
- Publication number 20250030800
- Publication date Jan 23, 2025
- NICE Ltd
- Sean PURDY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20240414269
- Publication date Dec 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR SERVING MULTIPLE CUSTOMERS BY A LIVE AGENT
- Publication number 20240406315
- Publication date Dec 5, 2024
- Capital One Services, LLC
- Joshua EDWARDS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for generating an expandable pool of virtual agen...
- Publication number 20240372947
- Publication date Nov 7, 2024
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UTILIZING MACHINE LEARNING MODELS TO GENERATE INTERACTIVE DIGITAL T...
- Publication number 20240364814
- Publication date Oct 31, 2024
- Chime Financial, Inc.
- Jigar Mehta
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR TESTING REAL-TIME COMMUNICATIONS BETWEEN BROW...
- Publication number 20240348724
- Publication date Oct 17, 2024
- Cyara Solutions Pty Ltd
- Geoff Willshire
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTERACTIVE TEXT RESPONSE SYSTEM WITH TRANSFERS BETWEEN TEXT MESSAG...
- Publication number 20240323280
- Publication date Sep 26, 2024
- Technocentra Group, Inc.
- Michael Somers
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTO SWITCH - CALL CENTER-BASED AUTOMATED INTERFACE WITH VOICE SWIT...
- Publication number 20240314240
- Publication date Sep 19, 2024
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROVISIONING TOOL -- CALL CENTER-BASED AUTOMATED INTERFACE WITH NET...
- Publication number 20240297932
- Publication date Sep 5, 2024
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATING TO GENERATING SIMULATED INTERACTIONS F...
- Publication number 20240283868
- Publication date Aug 22, 2024
- GENESYS CLOUD SERVICES, INC.
- THERESE M. FERRIS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATED CALLING SYSTEM
- Publication number 20240265923
- Publication date Aug 8, 2024
- Google LLC
- Asaf Aharoni
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Training An Intent Matching Engine Of A Contact Center
- Publication number 20240244136
- Publication date Jul 18, 2024
- Zoom Video Communications, Inc.
- Wei Dai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Improved Remote Collaboration During a Call
- Publication number 20240236234
- Publication date Jul 11, 2024
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING CONTEXT DATA ASSOCIATED WITH A CO...
- Publication number 20240236231
- Publication date Jul 11, 2024
- Neustar, Inc.
- Guido Jonjie S. SENA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

interacting with the Internet

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Contact center routing based on agent cost

Artificial intelligence based refinement of automatic control setti...

Auto switch—call center-based automated interface with voice switch...

System and method for generating an expandable pool of virtual agen...

System and method of real-time wiki knowledge resources

Interactive user interface for profile management

Utilizing machine learning models to generate interactive digital t...

Automated calling system

Systems and methods for pervasive advisor for major expenditures

Heuristic money laundering detection engine

Heuristic account fraud detection engine

System and method for platform-integrated custom applications

System and method of determining topics of a communication

Techniques for sharing control of assigning tasks between an extern...

Automatically collected device problem information to route and gui...

Virtual caller system

Systems and methods for electronic request routing and distribution

Batch ringing for large call queues

Apparatuses and methods involving parking communications

Methods for linking recommendations

System and method for automatic indication of contact center status...

Methods for configuring server communications

Systems and methods for operating an interactive voice response system

Communications system for automatically routing data communications...

Call traffic data monitoring and management

Apparatuses and methods involving data-communications virtual assis...

Customer journey contact linking to determine root cause and loyalty

System architecture for fraud detection

Techniques for benchmarking performance in a contact center system

Automated chatbot transfer to live agent

Patents Applicationslast 30 patents

HEURISTIC MONEY LAUNDERING DETECTION ENGINE

PROVIDING A USER-TAILORED ANSWER TO A QUERY FROM A UE OPERATING ON...

HEURISTIC ACCOUNT FRAUD DETECTION ENGINE

System and method for generating an expandable pool of virtual agen...

SYSTEM AND METHOD FOR PLATFORM-INTEGRATED CUSTOM APPLICATIONS

FRAMEWORK FOR MODALITY CONVERSION BETWEEN PHONE AND CHAT CONVERSATIONS

METHOD FOR COMMUNICATION BETWEEN VOICE AGENTS AND ELECTRONIC DEVICE...

Large Call Queue Batch Ringing

METHOD FOR REROUTING COMMUNICATION IN A UNIFIED COMMUNICATIONS NETWORK

Simultaneous Voice and Data Content Driven Commercial Data Platform

DEVICE, SYSTEM AND METHOD FOR PROVIDING MACHINE LEARNING PROMPTS ON...

Systems and Methods for Automating Media Optimization Using Call An...

PROMPTING LANGUAGE MODELS TO SELECT API CALLS

VIRTUAL CALLER SYSTEM

COMPUTER-BASED SYSTEMS CONFIGURED TO GENERATE AN INTERACTIVE COMMUN...

CALL TRAFFIC DATA MONITORING AND MANAGEMENT

SYSTEM AND METHOD FOR PLAYING A PERSONALIZED VOICE RECORDING WITH A...

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

SYSTEM AND METHOD FOR SERVING MULTIPLE CUSTOMERS BY A LIVE AGENT

System and method for generating an expandable pool of virtual agen...

UTILIZING MACHINE LEARNING MODELS TO GENERATE INTERACTIVE DIGITAL T...

SYSTEM AND METHOD FOR TESTING REAL-TIME COMMUNICATIONS BETWEEN BROW...

INTERACTIVE TEXT RESPONSE SYSTEM WITH TRANSFERS BETWEEN TEXT MESSAG...

AUTO SWITCH - CALL CENTER-BASED AUTOMATED INTERFACE WITH VOICE SWIT...

PROVISIONING TOOL -- CALL CENTER-BASED AUTOMATED INTERFACE WITH NET...

SYSTEMS AND METHODS RELATING TO GENERATING SIMULATED INTERACTIONS F...

AUTOMATED CALLING SYSTEM

Training An Intent Matching Engine Of A Contact Center

System and Method for Improved Remote Collaboration During a Call

SYSTEMS AND METHODS FOR PROVIDING CONTEXT DATA ASSOCIATED WITH A CO...