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H04M3/5191
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Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M3/00
Automatic or semi-automatic exchanges
Current Industry
H04M3/5191
interacting with the Internet
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Impact
Patents Grants
last 30 patents
Information
Patent Grant
Provisioning tool—call center-based automated interface with networ...
Patent number
11,973,897
Issue date
Apr 30, 2024
CenturyLink Intellectual Property LLC
Jaime D. Lemley
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method improving inbound leads and phone calls processin...
Patent number
11,968,326
Issue date
Apr 23, 2024
Micro Macro Assets, LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Natural language processing for information extraction
Patent number
11,956,187
Issue date
Apr 9, 2024
ASAPP, INC.
Joseph Ellsworth Hackman
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and methods for easy, secure, error free and controlled info...
Patent number
11,943,390
Issue date
Mar 26, 2024
Krishna Koravadi
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Message routing in a contact center
Patent number
11,936,808
Issue date
Mar 19, 2024
Avaya Management L.P.
Philip McCann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
AutoMate—automated interface between call center agents and network...
Patent number
11,936,805
Issue date
Mar 19, 2024
CentryLink Intellectual Property LLC
Jaime D. Lemley
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Utilizing machine learning models to generate interactive digital t...
Patent number
11,936,814
Issue date
Mar 19, 2024
Chime Financial, Inc.
Jigar Mehta
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Network service system, computer storage medium for communication,...
Patent number
11,930,051
Issue date
Mar 12, 2024
Enping Wu
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Method, system, and computer program product to accurately route a...
Patent number
11,930,132
Issue date
Mar 12, 2024
Baptist Health South Florida, Inc.
Matthew Jared Baumann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for providing high efficiency, bidirectional mess...
Patent number
11,916,856
Issue date
Feb 27, 2024
JPMorgan Chase Bank, N.A.
Rajeshwari Edamadaka
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for providing chat-based customer callbacks
Patent number
11,917,105
Issue date
Feb 27, 2024
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Kevin Shinseki
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Mapping a universal contact center service access point to a servic...
Patent number
11,909,918
Issue date
Feb 20, 2024
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Apparatuses and methods involving parking communications
Patent number
11,902,470
Issue date
Feb 13, 2024
8x8, Inc.
Jared Smith-Mickelson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for detecting fraudulent calls using virtual as...
Patent number
11,902,463
Issue date
Feb 13, 2024
United Services Automobile Association (USAA)
Andre Rene Buentello
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Customer contact service with real-time supervisor assistance
Patent number
11,893,526
Issue date
Feb 6, 2024
Amazon Technologies, Inc.
Swaminathan Sivasubramanian
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for interactive voice response auto-scaling
Patent number
11,895,268
Issue date
Feb 6, 2024
Home Depot Product Authority, LLC
Sanooj Karanath Sachidanandan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for resolving producer and consumer affinities in...
Patent number
11,888,794
Issue date
Jan 30, 2024
JPMorgan Chase Bank, N.A.
Rajeshwari Edamadaka
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for providing context data associated with a co...
Patent number
11,889,018
Issue date
Jan 30, 2024
Neustar, Inc.
Guido Jonjie S. Sena
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Sentiment progression analysis
Patent number
11,886,824
Issue date
Jan 30, 2024
Optum Technology, Inc.
Ninad D. Sathaye
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for proactive listening bot-plus person advice...
Patent number
11,862,172
Issue date
Jan 2, 2024
Wells Fargo Bank, N.A.
Balin Kina Brandt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Matching using agent/caller sensitivity to performance
Patent number
11,863,708
Issue date
Jan 2, 2024
Afiniti, Ltd.
Ittai Kan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Contact passlisting across digital channels
Patent number
11,863,525
Issue date
Jan 2, 2024
salesforce, Inc.
Gang Shu
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for testing of automated contact center customer...
Patent number
11,863,507
Issue date
Jan 2, 2024
CYARA SOLUTIONS PTY LTD
Thomas Fejes
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods for configuring server communications
Patent number
11,856,118
Issue date
Dec 26, 2023
The Toronto Dominion Bank
Abhijith Venkatesh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Virtual caller system
Patent number
11,849,070
Issue date
Dec 19, 2023
Express Scripts Strategic Development, Inc.
Christopher M. Myers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Highly scalable contact center with automated transition from voice...
Patent number
11,843,717
Issue date
Dec 12, 2023
Avaya Management L.P.
David Chavez
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method of running an agent guide script-flow in an emplo...
Patent number
11,843,720
Issue date
Dec 12, 2023
VERINT SYSTEMS UK LTD.
Conor Adams
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for interaction servicing
Patent number
11,838,247
Issue date
Dec 5, 2023
JPMorgan Chase Bank, N.A.
Rajeshwari Edamadaka
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for virtual assistant conversations
Patent number
11,825,023
Issue date
Nov 21, 2023
Verint Americas Inc.
Daniel Thomas Spohrer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Multi-channel hybrid models for efficient routing
Patent number
11,818,297
Issue date
Nov 14, 2023
Intuit Inc.
Prarit Lamba
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
SYSTEMS AND METHODS FOR INTERACTIVE VOICE RESPONSE AUTO-SCALING
Publication number
20240146841
Publication date
May 2, 2024
HOME DEPOT PRODUCT AUTHORITY, LLC
Sanooj Karanath Sachidanandan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and methods for easy, secure, error free and controlled info...
Publication number
20240121339
Publication date
Apr 11, 2024
Krishna Koravadi
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
METHOD AND SYSTEM FOR VIRTUAL ASSISTANT CONVERSATIONS
Publication number
20240089375
Publication date
Mar 14, 2024
Verint Americas Inc.
Daniel Thomas Spohrer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTERACTIVE VOICE RESPONSE SELECTION
Publication number
20240089374
Publication date
Mar 14, 2024
Comcast Cable Communications, LLC
Ganesh Narayanan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
Publication number
20240089376
Publication date
Mar 14, 2024
Afiniti, Ltd.
Ittai KAN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR IMPROVED AGENT-CUSTOMER COMMUNICATION AND I...
Publication number
20240080390
Publication date
Mar 7, 2024
Integrity Marketing Group, LLC
Harsh Singla
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VIRTUAL CALLER SYSTEM
Publication number
20240073320
Publication date
Feb 29, 2024
Express Scripts Strategic Development, Inc.
Christopher M. Myers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Batch Ringing For Large Call Queues
Publication number
20240031486
Publication date
Jan 25, 2024
Zoom Video Communications, Inc.
Fengkai ZHANG
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
ARTIFICIAL INTELLIGENCE BASED REFINEMENT OF AUTOMATIC CONTROL SETTI...
Publication number
20230421694
Publication date
Dec 28, 2023
OPEN TEXT HOLDINGS, INC.
Donald Russ Miller
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK PRIORITIZATION...
Publication number
20230396709
Publication date
Dec 7, 2023
Virtual Hold Technology Solutions, LLC
Matthew DiMaria
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND SYSTEM FOR PROVIDING RESILIENCY IN INTERACTION SERVICING...
Publication number
20230388256
Publication date
Nov 30, 2023
JPMorgan Chase Bank, N.A.
Rajeshwari EDAMADAKA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR PERVASIVE ADVISOR FOR MAJOR EXPENDITURES
Publication number
20230368795
Publication date
Nov 16, 2023
Wells Fargo Bank, N.A.
Balin Kina Brandt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATED CALLING SYSTEM
Publication number
20230352027
Publication date
Nov 2, 2023
Google LLC
Asaf Aharoni
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
CALL PROCESSING METHOD, CALL PROCESSING APPARATUS, AND RELATED DEVICE
Publication number
20230353673
Publication date
Nov 2, 2023
Huawei Technologies Co., Ltd
Guangjie Shen
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
AUTOMATED CHATBOT TRANSFER TO LIVE AGENT
Publication number
20230353675
Publication date
Nov 2, 2023
Wells Fargo Bank, N.A.
Kristin H. Deegan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PLATFORM-INTEGRATED CUSTOM APPLICATIONS
Publication number
20230350706
Publication date
Nov 2, 2023
Twilio Inc.
Carter Rabasa
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
PROVISIONING TOOL -- CALL CENTER-BASED AUTOMATED INTERFACE WITH NET...
Publication number
20230319179
Publication date
Oct 5, 2023
CenturyLink Intellectual Property LLC
Jaime D. Lemley
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR SERVING MULTIPLE CUSTOMERS BY A LIVE AGENT
Publication number
20230300246
Publication date
Sep 21, 2023
Capital One Services, LLC
Joshua EDWARDS
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK INTEGRATION
Publication number
20230291836
Publication date
Sep 14, 2023
Virtual Hold Technology Solutions, LLC
Matthew DiMaria
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK INTEGRATION UTL...
Publication number
20230291837
Publication date
Sep 14, 2023
Virtual Hold Technology Solutions, LLC
Matthew DiMaria
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR ROUTING AN EMERGENCY CALL
Publication number
20230283715
Publication date
Sep 7, 2023
Jio Platforms Limited
Yatin GUJAR
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
Publication number
20230283717
Publication date
Sep 7, 2023
Afiniti, Ltd.
Zia CHISHTI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK PRIORITIZATION
Publication number
20230283719
Publication date
Sep 7, 2023
Virtual Hold Technology Solutions, LLC
Matthew DiMaria
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...
Publication number
20230275998
Publication date
Aug 31, 2023
Afiniti, Ltd.
Ain CHISHTY
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
UNIFIED SUPPORT FRAMEWORK FOR A CONTACT CENTER
Publication number
20230275999
Publication date
Aug 31, 2023
UiPath, Inc.
Palak KADAKIA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATICALLY COLLECTED DEVICE PROBLEM INFORMATION TO ROUTE AND GUI...
Publication number
20230269326
Publication date
Aug 24, 2023
FUTURE DIAL, INC.
George Huang
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL TRAFFIC DATA MONITORING AND MANAGEMENT
Publication number
20230269327
Publication date
Aug 24, 2023
FIRST ORION CORP.
Samuel Kenton Welch
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Mapping A Universal Contact Center Service Access Point To A Servic...
Publication number
20230247139
Publication date
Aug 3, 2023
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING
Publication number
20230208975
Publication date
Jun 29, 2023
Intuit Inc.
Prarit LAMBA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VIRTUAL COMMUNICATIONS ASSESSMENT SYSTEM IN A MULTIMEDIA ENVIRONMENT
Publication number
20230199111
Publication date
Jun 22, 2023
Verint Americas Inc.
Jamie Richard Williams
G06 - COMPUTING CALCULATING COUNTING