Interactive information services

Industry

CPC
H04M3/493

This industry / category may be too specific. Please go to a parent level for more data

Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/493Interactive information services

Industries

Please log in for detailed analytics

Patents Grantslast 30 patents

Information Patent Grant
Alternate communication options during communication delay
- Patent number 12,250,343
- Issue date Mar 11, 2025
- LivePerson, Inc.
- Manoj Kithany
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for training a virtual assistant platform confi...
- Patent number 12,244,765
- Issue date Mar 4, 2025
- KORE.AI, INC.
- Rajkumar Koneru
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Message history display system and method
- Patent number 12,244,555
- Issue date Mar 4, 2025
- EBUDDY TECHNOLOGIES B.V.
- Paulo Taylor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for automated customer response system mapping a...
- Patent number 12,225,157
- Issue date Feb 11, 2025
- CYARA SOLUTIONS PTY LTD
- Geoff Willshire
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System(s) and method(s) for implementing a personalized chatbot
- Patent number 12,225,158
- Issue date Feb 11, 2025
- Google LLC
- Yoav Tzur
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic endpoint communication channels
- Patent number 12,219,034
- Issue date Feb 4, 2025
- LivePerson, Inc.
- Jeff Salter
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic message processing and aggregation of data in messaging
- Patent number 12,219,090
- Issue date Feb 4, 2025
- LivePerson, Inc.
- Jeffrey Salter
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Binding a user experience workflow to a destination identifier
- Patent number 12,218,799
- Issue date Feb 4, 2025
- Zoom Communications, Inc.
- Vi Dinh Chau
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call review tool for intelligent voice interface
- Patent number 12,212,712
- Issue date Jan 28, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Duane Lee Marzinzik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Virtual caller system
- Patent number 12,206,823
- Issue date Jan 21, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Distributed personal assistant
- Patent number 12,204,932
- Issue date Jan 21, 2025
- Apple Inc.
- Nicolas Zeitlin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Conferencing and meeting implementations with advanced features
- Patent number 12,200,172
- Issue date Jan 14, 2025
- 8x8, Inc.
- Ramprakash Narayanaswamy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated interactive voice response interaction using voice prompt...
- Patent number 12,192,405
- Issue date Jan 7, 2025
- Optum, Inc.
- Brent A. Mundie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for predicting an emotion based on a multimodal...
- Patent number 12,190,906
- Issue date Jan 7, 2025
- Wells Fargo Bank, N.A.
- Vinothkumar Venkataraman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer advocacy through a virtual assistant coupled to a contact...
- Patent number 12,190,868
- Issue date Jan 7, 2025
- Mitel Networks Corporation
- Jonathan Braganza
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for handling customer conversations at a contac...
- Patent number 12,184,812
- Issue date Dec 31, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agent assist design—autoplay
- Patent number 12,177,383
- Issue date Dec 24, 2024
- Bank of America Corporation
- Ramakrishna R. Yannam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for handling customer conversations at a contac...
- Patent number 12,170,743
- Issue date Dec 17, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Management of VoIP device contact lists in a data communications se...
- Patent number 12,166,927
- Issue date Dec 10, 2024
- 8x8, Inc.
- Ruiqiang Huang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for authentication, user terminal and authentication server...
- Patent number 12,160,739
- Issue date Dec 3, 2024
- SAMSUNG SDS CO., LTD.
- Byung Kwan Yoo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multifunction multimedia device
- Patent number 12,155,891
- Issue date Nov 26, 2024
- Adeia Media Solutions Inc.
- Amir H. Gharaat
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for operating an interactive voice response system
- Patent number 12,155,793
- Issue date Nov 26, 2024
- Celligence International LLC
- Pavan Agarwal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent voice interface for handling out-of-context dialog
- Patent number 12,155,794
- Issue date Nov 26, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Duane Lee Marzinzik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic after call survey and campaign-based customer feedback co...
- Patent number 12,148,002
- Issue date Nov 19, 2024
- OnePIN, Inc.
- Feyzi Celik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Delayed responses by computational assistant
- Patent number 12,141,672
- Issue date Nov 12, 2024
- Google LLC
- Yariv Adan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for dynamic network pairings to enable end-to-e...
- Patent number 12,137,103
- Issue date Nov 5, 2024
- Intelligent Communication Assistant, Inc.
- Raymond J. Sheppard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Recording a message using a software platform service
- Patent number 12,137,184
- Issue date Nov 5, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Artificial intelligence assistance for customer service representat...
- Patent number 12,132,863
- Issue date Oct 29, 2024
- United Services Automobile Association (USAA)
- Sean C. Mitchem
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for processing high frequency callers
- Patent number 12,132,864
- Issue date Oct 29, 2024
- United Services Automobile Association (“USAA”)
- John R. Harris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Detecting scam callers using conversational agent and machine learn...
- Patent number 12,132,862
- Issue date Oct 29, 2024
- T-Mobile USA, Inc.
- Ovidiu Serban
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
VIRTUAL CALLER SYSTEM
- Publication number 20250071207
- Publication date Feb 27, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTEXT-BASED INTERACTIVE TELEPHONE SYSTEM NAVIGATION
- Publication number 20250047787
- Publication date Feb 6, 2025
- Motorola Mobility LLC
- Amit Kumar Agrawal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CAPTIONED TELEPHONE SERVICE SYSTEM FOR DETECTING AND ALERTING PEERS...
- Publication number 20250047783
- Publication date Feb 6, 2025
- Mezmo Corporation
- Haesung LEE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Multimodal phone call application for users with language barriers...
- Publication number 20250047781
- Publication date Feb 6, 2025
- Ryan Zargham Cheng
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTERACTIVE TELEPHONE SYSTEM NAVIGATION
- Publication number 20250047786
- Publication date Feb 6, 2025
- Motorola Mobility LLC
- Amit Kumar Agrawal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SIGNAL DETECTION AND BLOCKING FOR VOICE PROCESSING EQUIPMENT
- Publication number 20250037128
- Publication date Jan 30, 2025
- Sycurio Limited
- Andrew Peter William Tew
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Message Recording According To In-Call Option-Based Selection
- Publication number 20250030799
- Publication date Jan 23, 2025
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATIC ROUTING USING SEARCH RESULTS
- Publication number 20250028771
- Publication date Jan 23, 2025
- Google LLC
- Michael J. LeBeau
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROCESSING HIGH FREQUENCY CALLERS
- Publication number 20250023984
- Publication date Jan 16, 2025
- United Services Automobile Association ("USAA")
- John R. Harris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CHATBOT AND SEARCH ENGINE INTEGRATION
- Publication number 20250016267
- Publication date Jan 9, 2025
- Cyara Solutions Pty Ltd
- Geoff Willshire
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE APPLICATION NETWORK PLATFORM
- Publication number 20250016260
- Publication date Jan 9, 2025
- XTONE, INC.
- Vishal DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
LANGUAGE TRANSLATION FOR SMARTPHONE APPLICATIONS
- Publication number 20250016268
- Publication date Jan 9, 2025
- ZHUANGZI LI AND ASSOCIATES
- Zhuangzi Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOMER SERVICE BUSINESS IMPLEMENTATION METHOD AND APPARATUS, COMP...
- Publication number 20240430360
- Publication date Dec 26, 2024
- ZTE CORPORATION
- Yongsheng MIAO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR DYNAMIC NETWORK PAIRINGS BASED ON AI-DERIVE...
- Publication number 20240422172
- Publication date Dec 19, 2024
- Intelligent Communication Assistant, Inc.
- Raymond J. Sheppard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
IMPLEMENTATIONS FOR VOICE ASSISTANT ON DEVICES
- Publication number 20240420693
- Publication date Dec 19, 2024
- Google LLC
- Kenneth Mixter
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROVIDING ANSWERS TO VOICE QUERIES USING USER FEEDBACK
- Publication number 20240420700
- Publication date Dec 19, 2024
- Google LLC
- Gabriel Taubman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING AND PROCESSING AUDIO SIGNALS
- Publication number 20240420709
- Publication date Dec 19, 2024
- DEKA Products Limited Partnership
- Dean Kamen
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Telecommunication Incorporating GPS and Identification Masking
- Publication number 20240414266
- Publication date Dec 12, 2024
- Softrend IPL, LLC
- Maqsood A. THANGE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Task Status Tracking
- Publication number 20240406312
- Publication date Dec 5, 2024
- Zoom Video Communications, Inc.
- Nick Swerdlow
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Automatic Aftercall Directory And Phonebook Entry Advertising
- Publication number 20240403912
- Publication date Dec 5, 2024
- OnePIN, Inc.
- Feyzi CELIK
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC INTERACTIVE VOICE RESPONSE (IVR) ROUTE ESTIMATION TO REDUCE...
- Publication number 20240406313
- Publication date Dec 5, 2024
- Google LLC
- Yoav Tzur
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERFORMANCE OPTIMIZATION FOR REAL-TIME LARGE LANGUAGE SPEECH TO TEX...
- Publication number 20240406314
- Publication date Dec 5, 2024
- Bank of America Corporation
- Emad Noorizadeh
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Automatic After Call Application Download Platform
- Publication number 20240386461
- Publication date Nov 21, 2024
- OnePIN, Inc.
- Feyzi CELIK
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL CENTER VOICE SYSTEM FOR USE WITH A REAL-TIME COMPLAINT IDENTIF...
- Publication number 20240380842
- Publication date Nov 14, 2024
- Bank of America Corporation
- Emad Noorizadeh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Routing Calls To User Conferencing Software Instances
- Publication number 20240380846
- Publication date Nov 14, 2024
- Zoom Video Communications, Inc.
- Walter F. C. Anderson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE-SYNCHRONIZED VISUAL INTERFACE
- Publication number 20240372944
- Publication date Nov 7, 2024
- Airbnb, Inc.
- Yuanpei Cao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SEMI-DELEGATED CALLING BY AN AUTOMATED ASSISTANT ON BEHALF OF HUMAN...
- Publication number 20240371375
- Publication date Nov 7, 2024
- Google LLC
- Yuval Baror
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTERACTIVE CAMPAIGN-BASED CUSTOMER FEEDBACK COLLECTION PLATFORM
- Publication number 20240362674
- Publication date Oct 31, 2024
- OnePIN, Inc.
- Feyzi CELIK
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MULTIFUNCTION MULTIMEDIA DEVICE
- Publication number 20240357198
- Publication date Oct 24, 2024
- TiVo Solutions Inc.
- Amir H. Gharaat
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE
- Publication number 20240357035
- Publication date Oct 24, 2024
- American TEL-A-Systems, Inc.
- Thomas V. Curtin
- G06 - COMPUTING CALCULATING COUNTING

Interactive information services

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Alternate communication options during communication delay

Systems and methods for training a virtual assistant platform confi...

Message history display system and method

System and methods for automated customer response system mapping a...

System(s) and method(s) for implementing a personalized chatbot

Dynamic endpoint communication channels

Dynamic message processing and aggregation of data in messaging

Binding a user experience workflow to a destination identifier

Call review tool for intelligent voice interface

Virtual caller system

Distributed personal assistant

Conferencing and meeting implementations with advanced features

Automated interactive voice response interaction using voice prompt...

Systems and methods for predicting an emotion based on a multimodal...

Customer advocacy through a virtual assistant coupled to a contact...

Systems and methods for handling customer conversations at a contac...

Agent assist design—autoplay

Systems and methods for handling customer conversations at a contac...

Management of VoIP device contact lists in a data communications se...

Method for authentication, user terminal and authentication server...

Multifunction multimedia device

Systems and methods for operating an interactive voice response system

Intelligent voice interface for handling out-of-context dialog

Automatic after call survey and campaign-based customer feedback co...

Delayed responses by computational assistant

Systems and methods for dynamic network pairings to enable end-to-e...

Recording a message using a software platform service

Artificial intelligence assistance for customer service representat...

System and method for processing high frequency callers

Detecting scam callers using conversational agent and machine learn...

Patents Applicationslast 30 patents

VIRTUAL CALLER SYSTEM

CONTEXT-BASED INTERACTIVE TELEPHONE SYSTEM NAVIGATION

CAPTIONED TELEPHONE SERVICE SYSTEM FOR DETECTING AND ALERTING PEERS...

Multimodal phone call application for users with language barriers...

INTERACTIVE TELEPHONE SYSTEM NAVIGATION

SIGNAL DETECTION AND BLOCKING FOR VOICE PROCESSING EQUIPMENT

Message Recording According To In-Call Option-Based Selection

AUTOMATIC ROUTING USING SEARCH RESULTS

SYSTEM AND METHOD FOR PROCESSING HIGH FREQUENCY CALLERS

CHATBOT AND SEARCH ENGINE INTEGRATION

VOICE APPLICATION NETWORK PLATFORM

LANGUAGE TRANSLATION FOR SMARTPHONE APPLICATIONS

CUSTOMER SERVICE BUSINESS IMPLEMENTATION METHOD AND APPARATUS, COMP...

SYSTEMS AND METHODS FOR DYNAMIC NETWORK PAIRINGS BASED ON AI-DERIVE...

IMPLEMENTATIONS FOR VOICE ASSISTANT ON DEVICES

PROVIDING ANSWERS TO VOICE QUERIES USING USER FEEDBACK

SYSTEM AND METHOD FOR IDENTIFYING AND PROCESSING AUDIO SIGNALS

Telecommunication Incorporating GPS and Identification Masking

Task Status Tracking

Automatic Aftercall Directory And Phonebook Entry Advertising

DYNAMIC INTERACTIVE VOICE RESPONSE (IVR) ROUTE ESTIMATION TO REDUCE...

PERFORMANCE OPTIMIZATION FOR REAL-TIME LARGE LANGUAGE SPEECH TO TEX...

Automatic After Call Application Download Platform

CALL CENTER VOICE SYSTEM FOR USE WITH A REAL-TIME COMPLAINT IDENTIF...

Routing Calls To User Conferencing Software Instances

VOICE-SYNCHRONIZED VISUAL INTERFACE

SEMI-DELEGATED CALLING BY AN AUTOMATED ASSISTANT ON BEHALF OF HUMAN...

INTERACTIVE CAMPAIGN-BASED CUSTOMER FEEDBACK COLLECTION PLATFORM

MULTIFUNCTION MULTIMEDIA DEVICE

SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE