Interactive information services

Industry

CPC
H04M3/493

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/493Interactive information services

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Dynamic localized media systems and methods
- Patent number 12,313,423
- Issue date May 27, 2025
- ChariTrek, Inc.
- Grant Bishop
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Emotionally aware intelligent voice interface
- Patent number 12,309,319
- Issue date May 20, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Duane Lee Marzinzik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interactive routing of data communications
- Patent number 12,309,325
- Issue date May 20, 2025
- 8x8, Inc.
- Ali Arsanjani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent and integrated (I3) 21st century communications back-en...
- Patent number 12,293,425
- Issue date May 6, 2025
- Ameranth, Inc.
- Keith R. McNally
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automated conversational menu overlay with IVR in contact centers
- Patent number 12,289,426
- Issue date Apr 29, 2025
- Cisco Technology, Inc.
- Nagendra Channasagara Lakshman
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Contact center continuous avatar visual experience
- Patent number 12,284,319
- Issue date Apr 22, 2025
- Avaya Management L.P.
- David Chavez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Connecting a supervisor device to a contact center engagement
- Patent number 12,282,880
- Issue date Apr 22, 2025
- Zoom Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call center voice system for use with a real-time complaint identif...
- Patent number 12,278,926
- Issue date Apr 15, 2025
- Bank of America Corporation
- Emad Noorizadeh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Creating a cinematic storytelling experience using network-addressa...
- Patent number 12,278,859
- Issue date Apr 15, 2025
- Google LLC
- Alexander Rothera
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Apparatuses and methods involving an integrated contact center
- Patent number 12,278,925
- Issue date Apr 15, 2025
- 8x8, Inc.
- Justin Driemeyer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Authentication using DTMF tones
- Patent number 12,256,040
- Issue date Mar 18, 2025
- PINDROP SECURITY, INC.
- Payas Gupta
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Efficient condition-based linking of communication sessions
- Patent number 12,254,476
- Issue date Mar 18, 2025
- Wells Fargo Bank, N.A.
- Wayne Barakat
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Alternate communication options during communication delay
- Patent number 12,250,343
- Issue date Mar 11, 2025
- LivePerson, Inc.
- Manoj Kithany
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for training a virtual assistant platform confi...
- Patent number 12,244,765
- Issue date Mar 4, 2025
- KORE.AI, INC.
- Rajkumar Koneru
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Message history display system and method
- Patent number 12,244,555
- Issue date Mar 4, 2025
- EBUDDY TECHNOLOGIES B.V.
- Paulo Taylor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for automated customer response system mapping a...
- Patent number 12,225,157
- Issue date Feb 11, 2025
- CYARA SOLUTIONS PTY LTD
- Geoff Willshire
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System(s) and method(s) for implementing a personalized chatbot
- Patent number 12,225,158
- Issue date Feb 11, 2025
- Google LLC
- Yoav Tzur
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic endpoint communication channels
- Patent number 12,219,034
- Issue date Feb 4, 2025
- LivePerson, Inc.
- Jeff Salter
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic message processing and aggregation of data in messaging
- Patent number 12,219,090
- Issue date Feb 4, 2025
- LivePerson, Inc.
- Jeffrey Salter
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Binding a user experience workflow to a destination identifier
- Patent number 12,218,799
- Issue date Feb 4, 2025
- Zoom Communications, Inc.
- Vi Dinh Chau
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call review tool for intelligent voice interface
- Patent number 12,212,712
- Issue date Jan 28, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Duane Lee Marzinzik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Virtual caller system
- Patent number 12,206,823
- Issue date Jan 21, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Distributed personal assistant
- Patent number 12,204,932
- Issue date Jan 21, 2025
- Apple Inc.
- Nicolas Zeitlin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Conferencing and meeting implementations with advanced features
- Patent number 12,200,172
- Issue date Jan 14, 2025
- 8x8, Inc.
- Ramprakash Narayanaswamy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for predicting an emotion based on a multimodal...
- Patent number 12,190,906
- Issue date Jan 7, 2025
- Wells Fargo Bank, N.A.
- Vinothkumar Venkataraman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automated interactive voice response interaction using voice prompt...
- Patent number 12,192,405
- Issue date Jan 7, 2025
- Optum, Inc.
- Brent A. Mundie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer advocacy through a virtual assistant coupled to a contact...
- Patent number 12,190,868
- Issue date Jan 7, 2025
- Mitel Networks Corporation
- Jonathan Braganza
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for handling customer conversations at a contac...
- Patent number 12,184,812
- Issue date Dec 31, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agent assist design—autoplay
- Patent number 12,177,383
- Issue date Dec 24, 2024
- Bank of America Corporation
- Ramakrishna R. Yannam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for handling customer conversations at a contac...
- Patent number 12,170,743
- Issue date Dec 17, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Patents Applicationslast 30 patents

Information Patent Application
DISTRIBUTED PERSONAL ASSISTANT
- Publication number 20250165279
- Publication date May 22, 2025
- Apple Inc.
- Nicolas ZEITLIN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONVERSION OF REAL-TIME VOICE LOGS TO USER IN...
- Publication number 20250159079
- Publication date May 15, 2025
- Bank of America Corporation
- Sushama Shelke
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
AI Automated Facilitation of Support Agent/Client Interactions in M...
- Publication number 20250159078
- Publication date May 15, 2025
- Bank of America Corporation
- Jennifer Corzo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
BUILDING A NATURAL LANGUAGE UNDERSTANDING APPLICATION USING A RECEI...
- Publication number 20250157462
- Publication date May 15, 2025
- SoundHound AI IP, LLC
- Bernard Mont-Reynaud
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR MEDIA ANALYSIS FOR CALL STATE DETECTION
- Publication number 20250150530
- Publication date May 8, 2025
- Infobip Ltd.
- Kosta PRIBIC
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM(S) AND METHOD(S) FOR IMPLEMENTING A PERSONALIZED CHATBOT
- Publication number 20250150532
- Publication date May 8, 2025
- Google LLC
- Yoav Tzur
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System And Methods For Automated Customer Response System Mapping A...
- Publication number 20250150531
- Publication date May 8, 2025
- Cyara Solutions Pty Ltd
- Geoff Willshire
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
AUTOMATED LEARNING SYSTEM ACCESSIBLE VIA TELEPHONIC COMMUNICATIONS
- Publication number 20250131841
- Publication date Apr 24, 2025
- Cristian Alexander Pineda
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Recording Evidence of Communication in Human-machine Interactions
- Publication number 20250126202
- Publication date Apr 17, 2025
- Pryon Incorporated
- David Nahamoo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Call Review Tool for Intelligent Voice Interface
- Publication number 20250126203
- Publication date Apr 17, 2025
- State Farm Mutual Automobile Insurance Company
- Duane Lee Marzinzik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Multi-Modal Embeddings of User Interactions
- Publication number 20250124061
- Publication date Apr 17, 2025
- Capital One Services, LLC
- Joshua Edwards
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING AND RESPONDING TO INCOMING CALLS
- Publication number 20250126201
- Publication date Apr 17, 2025
- Eli Pierre
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE INTERACTION WITH AI MODELS
- Publication number 20250118297
- Publication date Apr 10, 2025
- Mia Labs Inc.
- Kelvin Quoc Pho
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING A USER INTERACTION SESSION WITHIN...
- Publication number 20250118298
- Publication date Apr 10, 2025
- HISHAB SINGAPORE PRIVATE LIMITED
- Tareq Al MUNTASIR
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Transmitting Identifier of Industrial Automation Device Via Voice C...
- Publication number 20250119497
- Publication date Apr 10, 2025
- ABB Schweiz AG
- Mikko Kohvakka
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DISTRIBUTED PERSONAL ASSISTANT
- Publication number 20250110774
- Publication date Apr 3, 2025
- Apple Inc.
- Nicolas ZEITLIN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Conversational Artificial Intelligence Platform
- Publication number 20250104702
- Publication date Mar 27, 2025
- PAYPAL, INC.
- Oliver Jamero Reyes
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Interactive Voice Response Transcoding
- Publication number 20250106321
- Publication date Mar 27, 2025
- PAYPAL, INC.
- Oliver Jamero Reyes
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
INTERACTIVE SYSTEM COMBINING AUTOMATED VOICE MECHANISM WITH VISUAL...
- Publication number 20250088589
- Publication date Mar 13, 2025
- Dynalab Global Pte. Ltd.
- Chen-Yin Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Intelligent Voice Interface for Handling Out-of-Context Dialog
- Publication number 20250088590
- Publication date Mar 13, 2025
- State Farm Mutual Automobile Insurance Company
- Duane Lee Marzinzik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VIRTUAL CALLER SYSTEM
- Publication number 20250071207
- Publication date Feb 27, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTEXT-BASED INTERACTIVE TELEPHONE SYSTEM NAVIGATION
- Publication number 20250047787
- Publication date Feb 6, 2025
- Motorola Mobility LLC
- Amit Kumar Agrawal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CAPTIONED TELEPHONE SERVICE SYSTEM FOR DETECTING AND ALERTING PEERS...
- Publication number 20250047783
- Publication date Feb 6, 2025
- Mezmo Corporation
- Haesung LEE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Multimodal phone call application for users with language barriers...
- Publication number 20250047781
- Publication date Feb 6, 2025
- Ryan Zargham Cheng
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTERACTIVE TELEPHONE SYSTEM NAVIGATION
- Publication number 20250047786
- Publication date Feb 6, 2025
- Motorola Mobility LLC
- Amit Kumar Agrawal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SIGNAL DETECTION AND BLOCKING FOR VOICE PROCESSING EQUIPMENT
- Publication number 20250037128
- Publication date Jan 30, 2025
- Sycurio Limited
- Andrew Peter William Tew
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Message Recording According To In-Call Option-Based Selection
- Publication number 20250030799
- Publication date Jan 23, 2025
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATIC ROUTING USING SEARCH RESULTS
- Publication number 20250028771
- Publication date Jan 23, 2025
- Google LLC
- Michael J. LeBeau
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROCESSING HIGH FREQUENCY CALLERS
- Publication number 20250023984
- Publication date Jan 16, 2025
- United Services Automobile Association ("USAA")
- John R. Harris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CHATBOT AND SEARCH ENGINE INTEGRATION
- Publication number 20250016267
- Publication date Jan 9, 2025
- Cyara Solutions Pty Ltd
- Geoff Willshire
- G06 - COMPUTING CALCULATING COUNTING

Interactive information services

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Dynamic localized media systems and methods

Emotionally aware intelligent voice interface

Interactive routing of data communications

Intelligent and integrated (I3) 21st century communications back-en...

Automated conversational menu overlay with IVR in contact centers

Contact center continuous avatar visual experience

Connecting a supervisor device to a contact center engagement

Call center voice system for use with a real-time complaint identif...

Creating a cinematic storytelling experience using network-addressa...

Apparatuses and methods involving an integrated contact center

Authentication using DTMF tones

Efficient condition-based linking of communication sessions

Alternate communication options during communication delay

Systems and methods for training a virtual assistant platform confi...

Message history display system and method

System and methods for automated customer response system mapping a...

System(s) and method(s) for implementing a personalized chatbot

Dynamic endpoint communication channels

Dynamic message processing and aggregation of data in messaging

Binding a user experience workflow to a destination identifier

Call review tool for intelligent voice interface

Virtual caller system

Distributed personal assistant

Conferencing and meeting implementations with advanced features

Systems and methods for predicting an emotion based on a multimodal...

Automated interactive voice response interaction using voice prompt...

Customer advocacy through a virtual assistant coupled to a contact...

Systems and methods for handling customer conversations at a contac...

Agent assist design—autoplay

Systems and methods for handling customer conversations at a contac...

Patents Applicationslast 30 patents

DISTRIBUTED PERSONAL ASSISTANT

SYSTEM AND METHOD FOR CONVERSION OF REAL-TIME VOICE LOGS TO USER IN...

AI Automated Facilitation of Support Agent/Client Interactions in M...

BUILDING A NATURAL LANGUAGE UNDERSTANDING APPLICATION USING A RECEI...

SYSTEMS AND METHODS FOR MEDIA ANALYSIS FOR CALL STATE DETECTION

SYSTEM(S) AND METHOD(S) FOR IMPLEMENTING A PERSONALIZED CHATBOT

System And Methods For Automated Customer Response System Mapping A...

AUTOMATED LEARNING SYSTEM ACCESSIBLE VIA TELEPHONIC COMMUNICATIONS

Recording Evidence of Communication in Human-machine Interactions

Call Review Tool for Intelligent Voice Interface

Multi-Modal Embeddings of User Interactions

SYSTEM AND METHOD FOR MANAGING AND RESPONDING TO INCOMING CALLS

VOICE INTERACTION WITH AI MODELS

SYSTEM AND METHOD FOR OPTIMIZING A USER INTERACTION SESSION WITHIN...

Transmitting Identifier of Industrial Automation Device Via Voice C...

DISTRIBUTED PERSONAL ASSISTANT

Conversational Artificial Intelligence Platform

Interactive Voice Response Transcoding

INTERACTIVE SYSTEM COMBINING AUTOMATED VOICE MECHANISM WITH VISUAL...

Intelligent Voice Interface for Handling Out-of-Context Dialog

VIRTUAL CALLER SYSTEM

CONTEXT-BASED INTERACTIVE TELEPHONE SYSTEM NAVIGATION

CAPTIONED TELEPHONE SERVICE SYSTEM FOR DETECTING AND ALERTING PEERS...

Multimodal phone call application for users with language barriers...

INTERACTIVE TELEPHONE SYSTEM NAVIGATION

SIGNAL DETECTION AND BLOCKING FOR VOICE PROCESSING EQUIPMENT

Message Recording According To In-Call Option-Based Selection

AUTOMATIC ROUTING USING SEARCH RESULTS

SYSTEM AND METHOD FOR PROCESSING HIGH FREQUENCY CALLERS

CHATBOT AND SEARCH ENGINE INTEGRATION