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H04M3/493
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Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M3/00
Automatic or semi-automatic exchanges
Current Industry
H04M3/493
Interactive information services
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Patents Grants
last 30 patents
Information
Patent Grant
Method and system for user authentication to facilitate secure tran...
Patent number
11,972,426
Issue date
Apr 30, 2024
MasterCard International Incorporated
Jaipal Singh Kumawat
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Managing communication privacy in encroaching environments
Patent number
11,968,230
Issue date
Apr 23, 2024
International Business Machines Corporation
Naresh Olladapu
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Systems, methods, and computer program products for providing user...
Patent number
11,963,005
Issue date
Apr 16, 2024
PayPal, Inc.
Rahul Nair
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Electronic signatures via voice for virtual assistants' interactions
Patent number
11,955,113
Issue date
Apr 9, 2024
United Services Automobile Association (USAA)
Brady Carl Stephenson
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Systems and methods for utilizing a machine learning model to deter...
Patent number
11,956,385
Issue date
Apr 9, 2024
Verizon Patent and Licensing Inc.
Srinivasa Kaniganti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
User interaction artificial intelligence chat engine for integratio...
Patent number
11,941,594
Issue date
Mar 26, 2024
Truist Bank
Sudeshna Banerjee
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and methods for automated customer response system mapping a...
Patent number
11,943,389
Issue date
Mar 26, 2024
CYARA SOLUTIONS PTY LTD
Geoff Willshire
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
System and methods for easy, secure, error free and controlled info...
Patent number
11,943,390
Issue date
Mar 26, 2024
Krishna Koravadi
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Implementations for voice assistant on devices
Patent number
11,935,535
Issue date
Mar 19, 2024
Google LLC
Kenneth Mixter
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Contact lookup operations during inoperability of mobile devices
Patent number
11,934,499
Issue date
Mar 19, 2024
PayPal, Inc.
Venkatesh Gnanasekaran
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Automated call requests with status updates
Patent number
11,936,810
Issue date
Mar 19, 2024
Google LLC
Eyal Segalis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for handling customer conversations at a contac...
Patent number
11,936,812
Issue date
Mar 19, 2024
KORE.AI, INC.
Rajkumar Koneru
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Automated response engine and flow configured to exchange responsiv...
Patent number
11,924,375
Issue date
Mar 5, 2024
Khoros, LLC
Christopher Tranquill
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Sentiment-based participation requests for contact center engagements
Patent number
11,922,355
Issue date
Mar 5, 2024
Zoom Video Communications, Inc.
Jin Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Implementations for voice assistant on devices
Patent number
11,922,941
Issue date
Mar 5, 2024
Google LLC
Kenneth Mixter
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Interactive routing of data communications
Patent number
11,924,381
Issue date
Mar 5, 2024
8x8, Inc.
Ali Arsanjani
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
User interaction artificial intelligence chat engine for integratio...
Patent number
11,907,920
Issue date
Feb 20, 2024
Truist Bank
Sudeshna Banerjee
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for displaying the history of a user's interactio...
Patent number
11,909,901
Issue date
Feb 20, 2024
XTONE, INC.
Vishal Dhawan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Handling of preemptive responses to users of a communication network
Patent number
11,902,465
Issue date
Feb 13, 2024
Telefonaktiebolaget LM Ericsson (publ)
Karthikeyan Premkumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Captioned telephone service system having text-to-speech and answer...
Patent number
11,902,466
Issue date
Feb 13, 2024
Mezmo Corporation
Wonjae Cha
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Determination and visual display of spoken menus for calls
Patent number
11,895,269
Issue date
Feb 6, 2024
Google LLC
Joseph Joseph Cherukara
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Systems and methods for interactive voice response auto-scaling
Patent number
11,895,268
Issue date
Feb 6, 2024
Home Depot Product Authority, LLC
Sanooj Karanath Sachidanandan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for handling customer conversations at a contac...
Patent number
11,889,022
Issue date
Jan 30, 2024
KORE.AI, INC.
Rajkumar Koneru
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for replacing hold-time with a call-back in a con...
Patent number
11,889,025
Issue date
Jan 30, 2024
FonCloud, Inc.
Shai Berger
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for omnichannel user engagement and response
Patent number
11,889,023
Issue date
Jan 30, 2024
Fancloud, Inc.
Jean-David Dahan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Solution guided response generation for dialog systems
Patent number
11,881,217
Issue date
Jan 23, 2024
International Business Machines Corporation
Chulaka Gunasekara
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Voice application network platform
Patent number
11,876,921
Issue date
Jan 16, 2024
XTONE, INC.
Vishal Dhawan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Second level interactive voice response component
Patent number
11,876,929
Issue date
Jan 16, 2024
Intermedia.net, Inc.
Vladimir Pereira
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Validation of revised IVR prompt translation
Patent number
11,875,132
Issue date
Jan 16, 2024
INTRADO CORPORATION
Terry Olson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and apparatus for dynamic tone bank and personalized respons...
Patent number
11,856,139
Issue date
Dec 26, 2023
International Business Machines Corporation
Craig M. Trim
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
SYSTEMS AND METHODS FOR INTERACTIVE VOICE RESPONSE AUTO-SCALING
Publication number
20240146841
Publication date
May 2, 2024
HOME DEPOT PRODUCT AUTHORITY, LLC
Sanooj Karanath Sachidanandan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATED CONVERSATIONAL MENU OVERLAY WITH IVR IN CONTACT CENTERS
Publication number
20240146842
Publication date
May 2, 2024
Cisco Technology, Inc.
Nagendra Channasagara Lakshman
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
ADVANCED DATING WEBSITES
Publication number
20240146684
Publication date
May 2, 2024
Jeffrey David Mullen
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR HANDLING CUSTOMER CONVERSATIONS AT A CONTAC...
Publication number
20240137443
Publication date
Apr 25, 2024
Kore.ai, Inc.
RAJKUMAR KONERU
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MESSAGE HISTORY DISPLAY SYSTEM AND METHOD
Publication number
20240129266
Publication date
Apr 18, 2024
eBuddy Technologies B.V.
Paulo Taylor
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and methods for easy, secure, error free and controlled info...
Publication number
20240121339
Publication date
Apr 11, 2024
Krishna Koravadi
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
ELECTRONIC APPARATUS FOR PROVIDING VOICE RECOGNITION CONTROL AND OP...
Publication number
20240106932
Publication date
Mar 28, 2024
Samsung Electronics Co., Ltd.
Kwang-Youn KIM
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ELECTRONIC DEVICE PROVIDING RESPONSE TO VOICE INPUT, AND METHOD AND...
Publication number
20240096345
Publication date
Mar 21, 2024
Samsung Electronics Co., Ltd.
Ji-hye CHUNG
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEMS AND METHODS FOR UTILIZING A MACHINE LEARNING MODEL TO DETER...
Publication number
20240089372
Publication date
Mar 14, 2024
VERIZON PATENT AND LICENSING INC.
Srinivasa KANIGANTI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
VIRTUAL CALLER SYSTEM
Publication number
20240073320
Publication date
Feb 29, 2024
Express Scripts Strategic Development, Inc.
Christopher M. Myers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...
Publication number
20240064234
Publication date
Feb 22, 2024
Google LLC
Yuval Baror
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
CUSTOMER ADVOCACY THROUGH A VIRTUAL ASSISTANT COUPLED TO A CONTACT...
Publication number
20240054993
Publication date
Feb 15, 2024
Mitel Networks Corporation
Jonathan Braganza
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTERACTIVE VOICE RESPONSE SYSTEMS HAVING IMAGE ANALYSIS
Publication number
20240046683
Publication date
Feb 8, 2024
NUANCE COMMUNICATIONS, INC.
Akash Chawla
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DETECTING SCAM CALLERS USING CONVERSATIONAL AGENT AND MACHINE LEARN...
Publication number
20240040038
Publication date
Feb 1, 2024
T-Mobile USA, Inc.
Ovidiu Serban
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR CALL AUTHENTICATION
Publication number
20240040384
Publication date
Feb 1, 2024
Capital One Services, LLC
Jeffrey RULE
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Selectable Controls for Interactive Voice Response Systems
Publication number
20240040039
Publication date
Feb 1, 2024
Google LLC
Brandon Charles Barbello
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
REMOTE CONTROL OF A WEB BROWSER
Publication number
20240040040
Publication date
Feb 1, 2024
Troy Barnes
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TASK ORIENTED ASYNCHRONOUS VIRTUAL ASSISTANT INTERFACE
Publication number
20240040346
Publication date
Feb 1, 2024
Verint Americas Inc.
Ian Beaver
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATIC NAVIGATION OF AN INTERACTIVE VOICE RESPONSE (IVR) TREE ON...
Publication number
20240031483
Publication date
Jan 25, 2024
Google LLC
Yuval Baror
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
EFFICIENT STORAGE, RETRIEVAL, AND/OR RENDERING OF PERSONAL ENTRIES
Publication number
20240028602
Publication date
Jan 25, 2024
Google LLC
Peter Krogh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
BIOMETRIC AUTHENTICATION DURING VOICE DATA TRANSFERS
Publication number
20240022564
Publication date
Jan 18, 2024
PAYPAL, INC.
Rahul Nair
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Employee Check-in Verification Method And System
Publication number
20240013112
Publication date
Jan 11, 2024
SteadyCare,LLC
Arthur Phillip Clifford
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL QUEUE MANAGEMENT BY DIGITAL ASSISTANT
Publication number
20240007564
Publication date
Jan 4, 2024
Telefonaktiebolaget LM Ericsson (publ)
Ester GONZALEZ DE LANGARICA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS OF AUTOMATED VALIDATION OF ELECTRONIC DATA VIA...
Publication number
20240007562
Publication date
Jan 4, 2024
JoshCo Group, LLC
Brian C. QUARESMA
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
Using Voice Commands From A Mobile Device To Remotely Access And Co...
Publication number
20230412684
Publication date
Dec 21, 2023
Voice Tech Corporation
Todd R. Smith
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ELECTRONIC DEVICE CONTROL METHOD AND APPARATUS
Publication number
20230410806
Publication date
Dec 21, 2023
HUAWEI TECHNOLOGIES CO., LTD.
Jinxian Wu
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
AUTOMATED INTERACTIVE VOICE RESPONSE INTERACTION USING VOICE PROMPT...
Publication number
20230412731
Publication date
Dec 21, 2023
OPTUM, INC.
Brent A. Mundie
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR DYNAMIC NETWORK PAIRINGS TO ENABLE END-TO-E...
Publication number
20230403285
Publication date
Dec 14, 2023
Intelligent Communication Assistant, Inc.
Raymond J. Sheppard
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
AUTOMATIC ROUTING USING SEARCH RESULTS
Publication number
20230385354
Publication date
Nov 30, 2023
Google LLC
Michael J. LeBeau
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
FEDERATED INTELLIGENT CONTACT CENTER CONCIERGE SERVICE
Publication number
20230379409
Publication date
Nov 23, 2023
Avaya Management L.P.
Kevin R. Plain
G10 - MUSICAL INSTRUMENTS ACOUSTICS