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H04M2203/401
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H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M2203/00
Aspects of automatic or semi-automatic exchanges
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H04M2203/401
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Patents Grants
last 30 patents
Information
Patent Grant
Method, system, and computer program product to accurately route a...
Patent number
11,930,132
Issue date
Mar 12, 2024
Baptist Health South Florida, Inc.
Matthew Jared Baumann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Sentiment-based participation requests for contact center engagements
Patent number
11,922,355
Issue date
Mar 5, 2024
Zoom Video Communications, Inc.
Jin Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for identifying themes in interactive communications
Patent number
11,849,069
Issue date
Dec 19, 2023
CAPITAL ONE SERVICES, LLC
Aysu Ezen Can
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for automatic agent assistance based on real-time...
Patent number
11,818,290
Issue date
Nov 14, 2023
eGain Communications Corporation
Varsha Thalange
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Voice and speech recognition for call center feedback and quality a...
Patent number
11,811,970
Issue date
Nov 7, 2023
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Artificial intelligence based refinement of automatic control setti...
Patent number
11,805,204
Issue date
Oct 31, 2023
OPEN TEXT HOLDINGS, INC.
Donald Russ Miller
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Objective training and evaluation
Patent number
11,778,095
Issue date
Oct 3, 2023
CVS Pharmacy, Inc.
Roger A. Caron
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Intent analysis for call center response generation
Patent number
11,770,476
Issue date
Sep 26, 2023
LivePerson, Inc.
Glen Clodore
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Database allocation and analytics for service call centers
Patent number
11,750,743
Issue date
Sep 5, 2023
United Services Automobile Association (“USAA”)
Vijay Jayapalan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Voice and speech recognition for call center feedback and quality a...
Patent number
11,706,338
Issue date
Jul 18, 2023
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Automated agent behavior recommendations for call quality improvement
Patent number
11,647,116
Issue date
May 9, 2023
CAPITAL ONE SERVICES, LLC
Nagendra Shukla
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Sentiment-based prioritization of contact center engagements
Patent number
11,556,880
Issue date
Jan 17, 2023
Zoom Video Communications, Inc.
Jin Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for real time reporting of metrics to fungible ag...
Patent number
11,558,508
Issue date
Jan 17, 2023
JPMorgan Chase Bank, N.A.
Rajeshwari Edamadaka
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Intent analysis for call center response generation
Patent number
11,516,343
Issue date
Nov 29, 2022
LivePerson, Inc.
Glen Clodore
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Agent coaching system
Patent number
11,514,385
Issue date
Nov 29, 2022
Express Scripts Strategic Development, Inc.
Christopher M. Myers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Controlling a graphical user interface for workflow
Patent number
11,509,761
Issue date
Nov 22, 2022
Hartford Fire Insurance Company
Samantha Jaszczuk Elizondo
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Objective training and evaluation
Patent number
11,451,664
Issue date
Sep 20, 2022
CVS Pharmacy, Inc.
Roger A. Caron
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and apparatus for coaching call center agents
Patent number
11,438,457
Issue date
Sep 6, 2022
Uniphore Software Systems, Inc.
Ashwin Chalapathy
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Apparatus and method for providing haptic feedback to input unit
Patent number
11,422,627
Issue date
Aug 23, 2022
Samsung Electronics Co., Ltd.
Ju-Youn Lee
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Combining behavioral quality of service assessment with machine lea...
Patent number
11,418,652
Issue date
Aug 16, 2022
Intuit Inc.
Talia Tron
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for call timing and analysis
Patent number
11,361,258
Issue date
Jun 14, 2022
Mitel Networks Corporation
Michael Montcalm
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Agent coaching system
Patent number
11,315,065
Issue date
Apr 26, 2022
Express Scripts Strategic Development, Inc.
Christopher M. Myers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for guiding agents in an enterprise over aggregat...
Patent number
11,283,924
Issue date
Mar 22, 2022
Avaya Inc.
Neil O'Connor
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for AB testing based on communication content
Patent number
11,277,516
Issue date
Mar 15, 2022
CallMiner, Inc.
Michael C. Dwyer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Artificial-intelligence powered skill management systems and methods
Patent number
11,272,056
Issue date
Mar 8, 2022
NICE LTD.
Ifat Shwartz
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Learning based metric determination for service sessions
Patent number
11,272,057
Issue date
Mar 8, 2022
United Services Automobile Association (USAA)
Eric J. Smith
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Exclusive agent pool allocation method, electronic device, and comp...
Patent number
11,272,059
Issue date
Mar 8, 2022
PING AN TECHNOLOGY (SHENZHEN) CO., LTD.
Hua Niu
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for estimating expected performance in a task assignment...
Patent number
11,265,421
Issue date
Mar 1, 2022
Afiniti Ltd.
Zia Chishti
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call processing method and apparatus, server, storage medium, and s...
Patent number
11,240,374
Issue date
Feb 1, 2022
Huawei Technologies Co., Ltd.
Guofeng Mao
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Estimating agent performance in a call routing center system
Patent number
RE48896
Issue date
Jan 18, 2022
Afiniti, Ltd.
Zia Chishti
Patents Applications
last 30 patents
Information
Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
Publication number
20240137444
Publication date
Apr 25, 2024
LivePerson, Inc.
Glen Clodore
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHODS AND SYSTEMS FOR ANALYZING AGENT PERFORMANCE
Publication number
20240095644
Publication date
Mar 21, 2024
TPG Telemanagement, Inc.
Lisa DeFalco
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
Publication number
20240073319
Publication date
Feb 29, 2024
Capital One Services, LLC
Aysu Ezen CAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR MAINTAINING KEY PERFORMANCE INDICATOR TARGE...
Publication number
20240028999
Publication date
Jan 25, 2024
VERIZON PATENT AND LICENSING INC.
Prabhuram MURALIKRISHNAN VATHSALA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
Publication number
20240031484
Publication date
Jan 25, 2024
State Farm Mutual Automobile Insurance Company
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ARTIFICIAL INTELLIGENCE BASED REFINEMENT OF AUTOMATIC CONTROL SETTI...
Publication number
20230421694
Publication date
Dec 28, 2023
OPEN TEXT HOLDINGS, INC.
Donald Russ Miller
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Objective Training and Evaluation
Publication number
20230403358
Publication date
Dec 14, 2023
CVS Pharmacy, Inc.
Roger A. Caron
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR INCREASING PRODUCTIVITY OF AGENTS IN A CONTAC...
Publication number
20230394388
Publication date
Dec 7, 2023
NICE Ltd
Disha AGRAWAL
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ALERT GENERATOR FOR ADAPTIVE CLOSED LOOP COMMUNICATION SYSTEM
Publication number
20230344937
Publication date
Oct 26, 2023
Gridspace Inc.
Anthony Scodary
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
Publication number
20230300247
Publication date
Sep 21, 2023
State Farm Mutual Automobile Insurance Company
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MEASURING AN AGENT ENGAGEMENT INDEX AND ASSOC...
Publication number
20230245033
Publication date
Aug 3, 2023
NICE Ltd
Mahesh BAIRAGI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method, System, and Computer Program Product to Accurately Route a...
Publication number
20230216962
Publication date
Jul 6, 2023
Baptist Health South Florida, Inc.
Matthew Jared Baumann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR RAPPORT DETERMINATION
Publication number
20230206160
Publication date
Jun 29, 2023
Calabrio, Inc.
Laura Cattaneo
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS OF SEARCHING COMMUNICATIONS
Publication number
20230179709
Publication date
Jun 8, 2023
CallMiner, Inc.
Michael C. Dwyer
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
Publication number
20230123022
Publication date
Apr 20, 2023
LivePerson, Inc.
Glen Clodore
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR IDENTIFYING AND UTILIZING EFFECTIVENESS OF AN...
Publication number
20230113901
Publication date
Apr 13, 2023
NICE Ltd
Kunal KHANVILKAR
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD AND SYSTEM FOR REAL TIME REPORTING OF METRICS TO FUNGIBLE AG...
Publication number
20230007122
Publication date
Jan 5, 2023
JPMorgan Chase Bank, N.A.
Rajeshwari EDAMADAKA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Objective Training and Evaluation
Publication number
20220394130
Publication date
Dec 8, 2022
CVS Pharmacy, Inc.
Roger A. Caron
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Predictive Customer Satisfaction System And Method
Publication number
20220383329
Publication date
Dec 1, 2022
Dialpad, Inc.
Etienne Manderscheid
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD OF DETERMINING TOPICS OF A COMMUNICATION
Publication number
20220377174
Publication date
Nov 24, 2022
CallMiner, Inc.
Michael C. Dwyer
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEMS AND METHODS OF COMMUNICATION SEGMENTS
Publication number
20220377175
Publication date
Nov 24, 2022
CallMiner, Inc.
Michael C. Dwyer
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
METHOD AND APPARATUS FOR COACHING CALL CENTER AGENTS
Publication number
20220311864
Publication date
Sep 29, 2022
UNIPHORE SOFTWARE SYSTEMS INC.SYSTEMS I SOFTWARE SYSTEMS INC.
Ashwin CHALAPATHY
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CUSTOMER JOURNEY CONTACT LINKING TO DETERMINE ROOT CAUSE AND LOYALTY
Publication number
20220272196
Publication date
Aug 25, 2022
CallMiner, Inc.
Michael C. Dwyer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AGENT COACHING SYSTEM
Publication number
20220253789
Publication date
Aug 11, 2022
Express Scripts Strategic Development, Inc.
Christopher M. Myers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD TO FORMULATE EFFECTIVE ENERGY BREAKS IN A CONTACT...
Publication number
20220215321
Publication date
Jul 7, 2022
Salil DHAWAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ATTENTIVENESS TRACKING AND COORDINATION OF CALL CENTER AGENTS
Publication number
20220207538
Publication date
Jun 30, 2022
ChatLingual, Inc.
Mildred Ann Booher
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
Publication number
20220201122
Publication date
Jun 23, 2022
State Farm Mutual Automobile Insurance Company
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
Publication number
20220141339
Publication date
May 5, 2022
Afiniti, Ltd.
S. James P. SPOTTISWOODE
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
Publication number
20220141340
Publication date
May 5, 2022
Afiniti, Ltd.
S. James P. SPOTTISWOODE
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATED AGENT BEHAVIOR RECOMMENDATIONS FOR CALL QUALITY IMPROVEMENT
Publication number
20220103686
Publication date
Mar 31, 2022
Capital One Services, LLC
Nagendra SHUKLA
G06 - COMPUTING CALCULATING COUNTING