Performance feedback

Industry

CPC
H04M2203/401

This industry / category may be too specific. Please go to a parent level for more data

Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/401Performance feedback

Industries

Patents Grantslast 30 patents

Information Patent Grant
Customer journey contact linking to determine root cause and loyalty
- Patent number 12,137,186
- Issue date Nov 5, 2024
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Voice and speech recognition for call center feedback and quality a...
- Patent number 12,132,865
- Issue date Oct 29, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Member activity across channels
- Patent number 12,132,856
- Issue date Oct 29, 2024
- United Services Automobile Association
- Keith Wilson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for intelligent call agent evaluations
- Patent number 12,113,934
- Issue date Oct 8, 2024
- FMR LLC
- Bryan Dempsey
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Objective training and evaluation
- Patent number 12,107,995
- Issue date Oct 1, 2024
- CVS Pharmacy, Inc.
- Roger A. Caron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for identifying themes in interactive communications
- Patent number 12,101,439
- Issue date Sep 24, 2024
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Voice and speech recognition for call center feedback and quality a...
- Patent number 12,088,761
- Issue date Sep 10, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Sylvia Hernandez
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Intent analysis for call center response generation
- Patent number 12,081,700
- Issue date Sep 3, 2024
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method to formulate effective energy breaks in a contact...
- Patent number 12,056,649
- Issue date Aug 6, 2024
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method, system, and computer program product to accurately route a...
- Patent number 11,930,132
- Issue date Mar 12, 2024
- Baptist Health South Florida, Inc.
- Matthew Jared Baumann
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Sentiment-based participation requests for contact center engagements
- Patent number 11,922,355
- Issue date Mar 5, 2024
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for identifying themes in interactive communications
- Patent number 11,849,069
- Issue date Dec 19, 2023
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automatic agent assistance based on real-time...
- Patent number 11,818,290
- Issue date Nov 14, 2023
- eGain Communications Corporation
- Varsha Thalange
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Voice and speech recognition for call center feedback and quality a...
- Patent number 11,811,970
- Issue date Nov 7, 2023
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Artificial intelligence based refinement of automatic control setti...
- Patent number 11,805,204
- Issue date Oct 31, 2023
- OPEN TEXT HOLDINGS, INC.
- Donald Russ Miller
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Objective training and evaluation
- Patent number 11,778,095
- Issue date Oct 3, 2023
- CVS Pharmacy, Inc.
- Roger A. Caron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intent analysis for call center response generation
- Patent number 11,770,476
- Issue date Sep 26, 2023
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Database allocation and analytics for service call centers
- Patent number 11,750,743
- Issue date Sep 5, 2023
- United Services Automobile Association (“USAA”)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Voice and speech recognition for call center feedback and quality a...
- Patent number 11,706,338
- Issue date Jul 18, 2023
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automated agent behavior recommendations for call quality improvement
- Patent number 11,647,116
- Issue date May 9, 2023
- CAPITAL ONE SERVICES, LLC
- Nagendra Shukla
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Sentiment-based prioritization of contact center engagements
- Patent number 11,556,880
- Issue date Jan 17, 2023
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for real time reporting of metrics to fungible ag...
- Patent number 11,558,508
- Issue date Jan 17, 2023
- JPMorgan Chase Bank, N.A.
- Rajeshwari Edamadaka
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intent analysis for call center response generation
- Patent number 11,516,343
- Issue date Nov 29, 2022
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Agent coaching system
- Patent number 11,514,385
- Issue date Nov 29, 2022
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Controlling a graphical user interface for workflow
- Patent number 11,509,761
- Issue date Nov 22, 2022
- Hartford Fire Insurance Company
- Samantha Jaszczuk Elizondo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Objective training and evaluation
- Patent number 11,451,664
- Issue date Sep 20, 2022
- CVS Pharmacy, Inc.
- Roger A. Caron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for coaching call center agents
- Patent number 11,438,457
- Issue date Sep 6, 2022
- Uniphore Software Systems, Inc.
- Ashwin Chalapathy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Apparatus and method for providing haptic feedback to input unit
- Patent number 11,422,627
- Issue date Aug 23, 2022
- Samsung Electronics Co., Ltd.
- Ju-Youn Lee
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Combining behavioral quality of service assessment with machine lea...
- Patent number 11,418,652
- Issue date Aug 16, 2022
- Intuit Inc.
- Talia Tron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for call timing and analysis
- Patent number 11,361,258
- Issue date Jun 14, 2022
- Mitel Networks Corporation
- Michael Montcalm
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEMS AND METHODS RELATING TO ESTIMATING LIFT IN TARGET METRICS O...
- Publication number 20240330828
- Publication date Oct 3, 2024
- GENESYS CLOUD SERVICES, INC.
- ANKIT PAT
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
GENERATING ACTION PLANS FOR AGENTS UTILIZING PERCEPTION GAP DATA FR...
- Publication number 20240267465
- Publication date Aug 8, 2024
- QUALTRICS, LLC
- Matthew Primmer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
- Publication number 20240236235
- Publication date Jul 11, 2024
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
- Publication number 20240137444
- Publication date Apr 25, 2024
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND SYSTEMS FOR ANALYZING AGENT PERFORMANCE
- Publication number 20240095644
- Publication date Mar 21, 2024
- TPG Telemanagement, Inc.
- Lisa DeFalco
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
- Publication number 20240073319
- Publication date Feb 29, 2024
- Capital One Services, LLC
- Aysu Ezen CAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR MAINTAINING KEY PERFORMANCE INDICATOR TARGE...
- Publication number 20240028999
- Publication date Jan 25, 2024
- VERIZON PATENT AND LICENSING INC.
- Prabhuram MURALIKRISHNAN VATHSALA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
- Publication number 20240031484
- Publication date Jan 25, 2024
- State Farm Mutual Automobile Insurance Company
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ARTIFICIAL INTELLIGENCE BASED REFINEMENT OF AUTOMATIC CONTROL SETTI...
- Publication number 20230421694
- Publication date Dec 28, 2023
- OPEN TEXT HOLDINGS, INC.
- Donald Russ Miller
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Objective Training and Evaluation
- Publication number 20230403358
- Publication date Dec 14, 2023
- CVS Pharmacy, Inc.
- Roger A. Caron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR INCREASING PRODUCTIVITY OF AGENTS IN A CONTAC...
- Publication number 20230394388
- Publication date Dec 7, 2023
- NICE Ltd
- Disha AGRAWAL
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ALERT GENERATOR FOR ADAPTIVE CLOSED LOOP COMMUNICATION SYSTEM
- Publication number 20230344937
- Publication date Oct 26, 2023
- Gridspace Inc.
- Anthony Scodary
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
- Publication number 20230300247
- Publication date Sep 21, 2023
- State Farm Mutual Automobile Insurance Company
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MEASURING AN AGENT ENGAGEMENT INDEX AND ASSOC...
- Publication number 20230245033
- Publication date Aug 3, 2023
- NICE Ltd
- Mahesh BAIRAGI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method, System, and Computer Program Product to Accurately Route a...
- Publication number 20230216962
- Publication date Jul 6, 2023
- Baptist Health South Florida, Inc.
- Matthew Jared Baumann
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR RAPPORT DETERMINATION
- Publication number 20230206160
- Publication date Jun 29, 2023
- Calabrio, Inc.
- Laura Cattaneo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS OF SEARCHING COMMUNICATIONS
- Publication number 20230179709
- Publication date Jun 8, 2023
- CallMiner, Inc.
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
- Publication number 20230123022
- Publication date Apr 20, 2023
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING AND UTILIZING EFFECTIVENESS OF AN...
- Publication number 20230113901
- Publication date Apr 13, 2023
- NICE Ltd
- Kunal KHANVILKAR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR REAL TIME REPORTING OF METRICS TO FUNGIBLE AG...
- Publication number 20230007122
- Publication date Jan 5, 2023
- JPMorgan Chase Bank, N.A.
- Rajeshwari EDAMADAKA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Objective Training and Evaluation
- Publication number 20220394130
- Publication date Dec 8, 2022
- CVS Pharmacy, Inc.
- Roger A. Caron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Predictive Customer Satisfaction System And Method
- Publication number 20220383329
- Publication date Dec 1, 2022
- Dialpad, Inc.
- Etienne Manderscheid
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF DETERMINING TOPICS OF A COMMUNICATION
- Publication number 20220377174
- Publication date Nov 24, 2022
- CallMiner, Inc.
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS OF COMMUNICATION SEGMENTS
- Publication number 20220377175
- Publication date Nov 24, 2022
- CallMiner, Inc.
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD AND APPARATUS FOR COACHING CALL CENTER AGENTS
- Publication number 20220311864
- Publication date Sep 29, 2022
- UNIPHORE SOFTWARE SYSTEMS INC.SYSTEMS I SOFTWARE SYSTEMS INC.
- Ashwin CHALAPATHY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER JOURNEY CONTACT LINKING TO DETERMINE ROOT CAUSE AND LOYALTY
- Publication number 20220272196
- Publication date Aug 25, 2022
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AGENT COACHING SYSTEM
- Publication number 20220253789
- Publication date Aug 11, 2022
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD TO FORMULATE EFFECTIVE ENERGY BREAKS IN A CONTACT...
- Publication number 20220215321
- Publication date Jul 7, 2022
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ATTENTIVENESS TRACKING AND COORDINATION OF CALL CENTER AGENTS
- Publication number 20220207538
- Publication date Jun 30, 2022
- ChatLingual, Inc.
- Mildred Ann Booher
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
- Publication number 20220201122
- Publication date Jun 23, 2022
- State Farm Mutual Automobile Insurance Company
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING

Performance feedback

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Customer journey contact linking to determine root cause and loyalty

Voice and speech recognition for call center feedback and quality a...

Member activity across channels

Systems and methods for intelligent call agent evaluations

Objective training and evaluation

System and method for identifying themes in interactive communications

Voice and speech recognition for call center feedback and quality a...

Intent analysis for call center response generation

System and method to formulate effective energy breaks in a contact...

Method, system, and computer program product to accurately route a...

Sentiment-based participation requests for contact center engagements

System and method for identifying themes in interactive communications

System and method for automatic agent assistance based on real-time...

Voice and speech recognition for call center feedback and quality a...

Artificial intelligence based refinement of automatic control setti...

Objective training and evaluation

Intent analysis for call center response generation

Database allocation and analytics for service call centers

Voice and speech recognition for call center feedback and quality a...

Automated agent behavior recommendations for call quality improvement

Sentiment-based prioritization of contact center engagements

Method and system for real time reporting of metrics to fungible ag...

Intent analysis for call center response generation

Agent coaching system

Controlling a graphical user interface for workflow

Objective training and evaluation

Method and apparatus for coaching call center agents

Apparatus and method for providing haptic feedback to input unit

Combining behavioral quality of service assessment with machine lea...

System and method for call timing and analysis

Patents Applicationslast 30 patents

SYSTEMS AND METHODS RELATING TO ESTIMATING LIFT IN TARGET METRICS O...

GENERATING ACTION PLANS FOR AGENTS UTILIZING PERCEPTION GAP DATA FR...

INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION

INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION

METHODS AND SYSTEMS FOR ANALYZING AGENT PERFORMANCE

SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS

SYSTEMS AND METHODS FOR MAINTAINING KEY PERFORMANCE INDICATOR TARGE...

VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...

ARTIFICIAL INTELLIGENCE BASED REFINEMENT OF AUTOMATIC CONTROL SETTI...

Objective Training and Evaluation

SYSTEM AND METHOD FOR INCREASING PRODUCTIVITY OF AGENTS IN A CONTAC...

ALERT GENERATOR FOR ADAPTIVE CLOSED LOOP COMMUNICATION SYSTEM

VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...

SYSTEM AND METHOD FOR MEASURING AN AGENT ENGAGEMENT INDEX AND ASSOC...

Method, System, and Computer Program Product to Accurately Route a...

SYSTEMS AND METHODS FOR RAPPORT DETERMINATION

SYSTEMS AND METHODS OF SEARCHING COMMUNICATIONS

INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION

SYSTEM AND METHOD FOR IDENTIFYING AND UTILIZING EFFECTIVENESS OF AN...

METHOD AND SYSTEM FOR REAL TIME REPORTING OF METRICS TO FUNGIBLE AG...

Objective Training and Evaluation

Predictive Customer Satisfaction System And Method

SYSTEM AND METHOD OF DETERMINING TOPICS OF A COMMUNICATION

SYSTEMS AND METHODS OF COMMUNICATION SEGMENTS

METHOD AND APPARATUS FOR COACHING CALL CENTER AGENTS

CUSTOMER JOURNEY CONTACT LINKING TO DETERMINE ROOT CAUSE AND LOYALTY

AGENT COACHING SYSTEM

SYSTEM AND METHOD TO FORMULATE EFFECTIVE ENERGY BREAKS IN A CONTACT...

ATTENTIVENESS TRACKING AND COORDINATION OF CALL CENTER AGENTS

VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...