Personal information

Industry

CPC
H04M2203/6009

This industry / category may be too specific. Please go to a parent level for more data

Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/6009Personal information

Industries

Patents Grantslast 30 patents

Information Patent Grant
Customer journey contact linking to determine root cause and loyalty
- Patent number 12,137,186
- Issue date Nov 5, 2024
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Non-verbal sensitive data authentication
- Patent number 12,095,944
- Issue date Sep 17, 2024
- International Business Machines Corporation
- Lisa Seacat DeLuca
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Work-from-home agent security compliance
- Patent number 11,868,493
- Issue date Jan 9, 2024
- Avaya Management L.P.
- John A. Young
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Non-verbal sensitive data authentication
- Patent number 11,818,282
- Issue date Nov 14, 2023
- International Business Machines Corporation
- Lisa Seacat DeLuca
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Parallel data provision
- Patent number 11,812,256
- Issue date Nov 7, 2023
- United Services Automobile Association (USAA
- Rachel Elizabeth Csabi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Securely transmitting data during an audio call
- Patent number 11,764,981
- Issue date Sep 19, 2023
- Ravithej Chikkala
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Protecting client personal data from customer service agents
- Patent number 11,748,512
- Issue date Sep 5, 2023
- CAPITAL ONE SERVICES, LLC
- Fardin Abdi Taghi Abad
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic distribution of inmate phone recordings
- Patent number 11,729,311
- Issue date Aug 15, 2023
- DSI-ITI, INC.
- James P. Rokosky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for authentication and fraud detection
- Patent number 11,652,917
- Issue date May 16, 2023
- Verint Americas Inc.
- Jeremy Robert Roderick
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer self-help control system for contact centers
- Patent number 11,546,461
- Issue date Jan 3, 2023
- Wells Fargo Bank, N.A.
- Julio Jiron
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Parallel data provision
- Patent number 11,540,118
- Issue date Dec 27, 2022
- United Services Automobile Association (USAA)
- Rachel Elizabeth Csabi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods related to automated transcription of voice com...
- Patent number 11,468,897
- Issue date Oct 11, 2022
- Felix Immanuel Wyss
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for tracking and archiving mobile communications
- Patent number 11,451,660
- Issue date Sep 20, 2022
- CellTrust Corporation
- Kevin K. Moshir
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for AB testing based on communication content
- Patent number 11,277,516
- Issue date Mar 15, 2022
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for a scalable computer-telephony integration system
- Patent number 11,277,517
- Issue date Mar 15, 2022
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Aaron C. Kammeyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Real-time privacy filter
- Patent number 11,210,461
- Issue date Dec 28, 2021
- Interactions LLC
- David Thomson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for a scalable computer-telephony integration
- Patent number 11,172,066
- Issue date Nov 9, 2021
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Aaron C. Kammeyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic distribution of inmate phone recordings
- Patent number 11,140,262
- Issue date Oct 5, 2021
- DSI-ITI, INC.
- James P. Rokosky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for transmitting personal information using au...
- Patent number 11,126,747
- Issue date Sep 21, 2021
- Samsung Electronics Co., Ltd.
- Jihye Song
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for authentication and fraud detection
- Patent number 11,115,521
- Issue date Sep 7, 2021
- Verint Americas Inc.
- Jeremy Robert Roderick
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Signal detection and blocking for voice processing equipment
- Patent number 11,049,108
- Issue date Jun 29, 2021
- Semafone Limited
- Andrew Peter William Tew
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Real-time contact center speech analytics, with critical call alert...
- Patent number 11,039,013
- Issue date Jun 15, 2021
- Medallia, Inc.
- David Garrod
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Protecting client personal data from customer service agents
- Patent number 11,023,614
- Issue date Jun 1, 2021
- CAPITAL ONE SERVICES, LLC
- Fardin Abdi Taghi Abad
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Non-verbal sensitive data authentication
- Patent number 11,012,556
- Issue date May 18, 2021
- International Business Machines Corporation
- Lisa Seacat DeLuca
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Non-verbal sensitive data authentication
- Patent number 11,012,555
- Issue date May 18, 2021
- International Business Machines Corporation
- Lisa Seacat DeLuca
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for tracking and archiving mobile communications
- Patent number 10,992,802
- Issue date Apr 27, 2021
- CellTrust Corporation
- Kevin K. Moshir
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for searching content using acoustic characteristics
- Patent number 10,992,807
- Issue date Apr 27, 2021
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Document image security processing
- Patent number 10,977,214
- Issue date Apr 13, 2021
- NCR Corporation
- Arun George Eapen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for providing secure identification solutions
- Patent number 10,970,716
- Issue date Apr 6, 2021
- Neology, Inc.
- Francisco Martinez de Velasco Cortina
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for protecting sensitive data
- Patent number 10,956,605
- Issue date Mar 23, 2021
- INTRANEXT SOFTWARE, INC.
- Patrick Brown
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
System and method for generating an expandable pool of virtual agen...
- Publication number 20240372947
- Publication date Nov 7, 2024
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VISHING DEFENCE METHOD AND SYSTEM
- Publication number 20240121612
- Publication date Apr 11, 2024
- Thandisizwe Ezwenilethu PAMA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SECURE PROCESSING OF SENSITIVE INFORMATION DURING A CALL
- Publication number 20240106930
- Publication date Mar 28, 2024
- Thomas Baldwin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
NON-VERBAL SENSITIVE DATA AUTHENTICATION
- Publication number 20240031476
- Publication date Jan 25, 2024
- International Business Machines Corporation
- Lisa Seacat DeLuca
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROTECTING CLIENT PERSONAL DATA FROM CUSTOMER SERVICE AGENTS
- Publication number 20230409741
- Publication date Dec 21, 2023
- Capital One Services, LLC
- Fardin ABDI TAGHI ABAD
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING REMOTE CALL CENTER SERVICES
- Publication number 20230262165
- Publication date Aug 17, 2023
- 1125855 ALBERTA LIMITED
- Peter SORRENTINO
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS OF SEARCHING COMMUNICATIONS
- Publication number 20230179709
- Publication date Jun 8, 2023
- CallMiner, Inc.
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD OF DETERMINING TOPICS OF A COMMUNICATION
- Publication number 20220377174
- Publication date Nov 24, 2022
- CallMiner, Inc.
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS OF COMMUNICATION SEGMENTS
- Publication number 20220377175
- Publication date Nov 24, 2022
- CallMiner, Inc.
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CUSTOMER JOURNEY CONTACT LINKING TO DETERMINE ROOT CAUSE AND LOYALTY
- Publication number 20220272196
- Publication date Aug 25, 2022
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ACCESS TO HEALTH INFORMATION DURING EMERGENCY CALL
- Publication number 20220232373
- Publication date Jul 21, 2022
- Koninklijke Philips N.V.
- Walter Dees
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATIC DISTRIBUTION OF INMATE PHONE RECORDINGS
- Publication number 20220094781
- Publication date Mar 24, 2022
- DSI-ITI, LLC
- James P. ROKOSKY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
WORK-FROM-HOME AGENT SECURITY COMPLIANCE
- Publication number 20220075882
- Publication date Mar 10, 2022
- Avaya Management L.P.
- John A. Young
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATED TO AUTOMATED TRANSCRIPTION OF VOICE COM...
- Publication number 20210407511
- Publication date Dec 30, 2021
- Genesys Telecommunications Laboratories, Inc.
- Felix Immanuel Wyss
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR AUTHENTICATION AND FRAUD DETECTION
- Publication number 20210368041
- Publication date Nov 25, 2021
- Verint Americas Inc.
- Jeremy Robert Roderick
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SECURELY TRANSMITTING DATA DURING AN AUDIO CALL
- Publication number 20210288825
- Publication date Sep 16, 2021
- International Business Machines Corporation
- Ravithej Chikkala
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROTECTING CLIENT PERSONAL DATA FROM CUSTOMER SERVICE AGENTS
- Publication number 20210256158
- Publication date Aug 19, 2021
- Capital One Services, LLC
- Fardin ABDI TAGHI ABAD
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
NON-VERBAL SENSITIVE DATA AUTHENTICATION
- Publication number 20210168236
- Publication date Jun 3, 2021
- International Business Machines Corporation
- Lisa Seacat DeLuca
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AB TESTING BASED ON COMMUNICATION CONTENT
- Publication number 20210120126
- Publication date Apr 22, 2021
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTHENTICATION AND FRAUD DETECTION
- Publication number 20200404094
- Publication date Dec 24, 2020
- Verint Americas Inc.
- Jeremy Robert Roderick
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
APPARATUS AND METHOD FOR TRANSMITTING PERSONAL INFORMATION USING AU...
- Publication number 20200401724
- Publication date Dec 24, 2020
- Samsung Electronics Co., Ltd.
- Jihye SONG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CLOUD-BASED CONTACTS MANAGEMENT
- Publication number 20200177721
- Publication date Jun 4, 2020
- Samuel Philip Gerace
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROTECTING CLIENT PERSONAL DATA FROM CUSTOMER SERVICE AGENTS
- Publication number 20200110900
- Publication date Apr 9, 2020
- Capital One Services, LLC
- Fardin ABDI TAGHI ABAD
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATIC DISTRIBUTION OF INMATE PHONE RECORDINGS
- Publication number 20200028964
- Publication date Jan 23, 2020
- DSI-ITI, LLC
- James P. ROKOSKY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Cloud-Based Emergency Location Service
- Publication number 20190335298
- Publication date Oct 31, 2019
- Apple Inc.
- Gahima S. Mbonye
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
APPARATUS, SYSTEM, AND METHOD OF CONFERENCE ASSISTANCE
- Publication number 20190306321
- Publication date Oct 3, 2019
- RICOH COMPANY, LTD.
- Yorichika ISHIYAMA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
NON-VERBAL SENSITIVE DATA AUTHENTICATION
- Publication number 20190273820
- Publication date Sep 5, 2019
- International Business Machines Corporation
- Lisa Seacat DeLuca
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
NON-VERBAL SENSITIVE DATA AUTHENTICATION
- Publication number 20190158655
- Publication date May 23, 2019
- International Business Machines Corporation
- Lisa Seacat DeLuca
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
APPARATUS, SYSTEM, AND METHOD OF CONFERENCE ASSISTANCE
- Publication number 20190089838
- Publication date Mar 21, 2019
- RICOH COMPANY, LTD.
- Yorichika ISHIYAMA
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD FOR CALL SETUP
- Publication number 20190037394
- Publication date Jan 31, 2019
- DIGITAL PRIVACY GMBH
- Michael Walter
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Personal information

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Customer journey contact linking to determine root cause and loyalty

Non-verbal sensitive data authentication

Work-from-home agent security compliance

Non-verbal sensitive data authentication

Parallel data provision

Securely transmitting data during an audio call

Protecting client personal data from customer service agents

Automatic distribution of inmate phone recordings

Systems and methods for authentication and fraud detection

Customer self-help control system for contact centers

Parallel data provision

Systems and methods related to automated transcription of voice com...

System and method for tracking and archiving mobile communications

System and method for AB testing based on communication content

Method and system for a scalable computer-telephony integration system

Real-time privacy filter

Method and system for a scalable computer-telephony integration

Automatic distribution of inmate phone recordings

Apparatus and method for transmitting personal information using au...

Systems and methods for authentication and fraud detection

Signal detection and blocking for voice processing equipment

Real-time contact center speech analytics, with critical call alert...

Protecting client personal data from customer service agents

Non-verbal sensitive data authentication

Non-verbal sensitive data authentication

System and method for tracking and archiving mobile communications

System and method for searching content using acoustic characteristics

Document image security processing

System and method for providing secure identification solutions

Method and apparatus for protecting sensitive data

Patents Applicationslast 30 patents

System and method for generating an expandable pool of virtual agen...

VISHING DEFENCE METHOD AND SYSTEM

SECURE PROCESSING OF SENSITIVE INFORMATION DURING A CALL

NON-VERBAL SENSITIVE DATA AUTHENTICATION

PROTECTING CLIENT PERSONAL DATA FROM CUSTOMER SERVICE AGENTS

SYSTEMS AND METHODS FOR PROVIDING REMOTE CALL CENTER SERVICES

SYSTEMS AND METHODS OF SEARCHING COMMUNICATIONS

SYSTEM AND METHOD OF DETERMINING TOPICS OF A COMMUNICATION

SYSTEMS AND METHODS OF COMMUNICATION SEGMENTS

CUSTOMER JOURNEY CONTACT LINKING TO DETERMINE ROOT CAUSE AND LOYALTY

ACCESS TO HEALTH INFORMATION DURING EMERGENCY CALL

AUTOMATIC DISTRIBUTION OF INMATE PHONE RECORDINGS

WORK-FROM-HOME AGENT SECURITY COMPLIANCE

SYSTEMS AND METHODS RELATED TO AUTOMATED TRANSCRIPTION OF VOICE COM...

SYSTEMS AND METHODS FOR AUTHENTICATION AND FRAUD DETECTION

SECURELY TRANSMITTING DATA DURING AN AUDIO CALL

PROTECTING CLIENT PERSONAL DATA FROM CUSTOMER SERVICE AGENTS

NON-VERBAL SENSITIVE DATA AUTHENTICATION

SYSTEM AND METHOD FOR AB TESTING BASED ON COMMUNICATION CONTENT

SYSTEMS AND METHODS FOR AUTHENTICATION AND FRAUD DETECTION

APPARATUS AND METHOD FOR TRANSMITTING PERSONAL INFORMATION USING AU...

CLOUD-BASED CONTACTS MANAGEMENT

PROTECTING CLIENT PERSONAL DATA FROM CUSTOMER SERVICE AGENTS

AUTOMATIC DISTRIBUTION OF INMATE PHONE RECORDINGS

Cloud-Based Emergency Location Service

APPARATUS, SYSTEM, AND METHOD OF CONFERENCE ASSISTANCE

NON-VERBAL SENSITIVE DATA AUTHENTICATION

NON-VERBAL SENSITIVE DATA AUTHENTICATION

APPARATUS, SYSTEM, AND METHOD OF CONFERENCE ASSISTANCE

METHOD FOR CALL SETUP