Rerouting calls between call centers

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CPC
H04M2203/406

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/406Rerouting calls between call centers

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Patents Grantslast 30 patents

Information Patent Grant
Second level interactive voice response component
- Patent number 11,876,929
- Issue date Jan 16, 2024
- Intermedia.net, Inc.
- Vladimir Pereira
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Second level interactive voice response component
- Patent number 11,563,849
- Issue date Jan 24, 2023
- Intermedia.net, Inc.
- Vladimir Pereira
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Video call routing and management based on artificial intelligence...
- Patent number 11,102,353
- Issue date Aug 24, 2021
- Avaya Inc.
- Gerard Carty
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Cognitive resource selection
- Patent number 10,778,728
- Issue date Sep 15, 2020
- Microsoft Technology Licensing, LLC
- William G. Verthein
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for transmitting signaling and media from a hybri...
- Patent number 10,277,741
- Issue date Apr 30, 2019
- Brian Bischoff
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center A2P-P2P message routing conversion
- Patent number 10,187,761
- Issue date Jan 22, 2019
- Salesforce.com, Inc.
- Eugene Lee Lew
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic management and redistribution of contact center media traffic
- Patent number 10,079,938
- Issue date Sep 18, 2018
- Galina Kovalenko
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center A2P-to-P2P message routing conversion
- Patent number 9,854,415
- Issue date Dec 26, 2017
- HeyWire, Inc.
- Eugene Lee Lew
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Inter-agent cross-blade-server calling method and system
- Patent number 9,723,084
- Issue date Aug 1, 2017
- ZTE Corporation
- Wenfeng Ke
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communications between contact center agent systems to facilitate a...
- Patent number 9,716,790
- Issue date Jul 25, 2017
- Avaya Inc.
- Gene M. Uba
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for automated server side brokering of a connec...
- Patent number 9,594,597
- Issue date Mar 14, 2017
- PlumChoice, Inc.
- Ted Werth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for configuring and launching automated service...
- Patent number 9,529,635
- Issue date Dec 27, 2016
- PlumChoice, Inc.
- Ted Werth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing traffic bursts for a plurality of te...
- Patent number 9,398,158
- Issue date Jul 19, 2016
- Genesys Telecommunications Laboratories, Inc.
- Galina Kovalenko
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Emergency assistance requesting device
- Patent number 9,392,100
- Issue date Jul 12, 2016
- Raed H. Alhazme
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for optimizing agent login in a contact center
- Patent number 9,363,377
- Issue date Jun 7, 2016
- Avaya Inc.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center system with redundant components and method of operatio...
- Patent number 9,288,322
- Issue date Mar 15, 2016
- Zetron, Inc.
- Nicholas Jerome Barratt
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
CTIEX, system and method for channel associated data transmission b...
- Patent number 8,611,526
- Issue date Dec 17, 2013
- ZTE Corporation
- Xianbin Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SECOND LEVEL INTERACTIVE VOICE RESPONSE COMPONENT
- Publication number 20230224404
- Publication date Jul 13, 2023
- INTERMEDIA.NET, INC.
- Vladimir Pereira
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRI...
- Publication number 20190208061
- Publication date Jul 4, 2019
- Genesys Telecommunications Laboratories, Inc.
- Brian Bischoff
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL CENTER A2P-P2P MESSAGE ROUTING CONVERSION
- Publication number 20180084393
- Publication date Mar 22, 2018
- Heywire, Inc.
- Eugene Lee Lew
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING CONTINUED ANSWERING OF SPECIAL NUMB...
- Publication number 20150023478
- Publication date Jan 22, 2015
- West Corporation
- Stephen Marc Meer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TE...
- Publication number 20140376382
- Publication date Dec 25, 2014
- Genesys Telecommunications Laboratories, Inc.
- Galina Kovalenko
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING AGENT LOGIN IN A CONTACT CENTER
- Publication number 20140379890
- Publication date Dec 25, 2014
- Shmuel Shaffer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRI...
- Publication number 20140277598
- Publication date Sep 18, 2014
- Brian Bischoff
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING CONTINUED ANSWERING OF SPECIAL NUMB...
- Publication number 20140094135
- Publication date Apr 3, 2014
- West Corporation
- Stephen Marc Meer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS ON A PER TENANT BASIS
- Publication number 20140071980
- Publication date Mar 13, 2014
- Galina Kovalenko
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DYNAMIC MANAGEMENT AND REDISTRIBUTION OF CONTACT CENTER MEDIA TRAFFIC
- Publication number 20140075009
- Publication date Mar 13, 2014
- Galina Kovalenko
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TE...
- Publication number 20140072116
- Publication date Mar 13, 2014
- Galina Kovalenko
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE RESPONSE UNIT (VRU) OPTIMIZATION
- Publication number 20130163746
- Publication date Jun 27, 2013
- Matthew J. Wick
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR CONFIGURING AND LAUNCHING AUTOMATED SERVICE...
- Publication number 20130103749
- Publication date Apr 25, 2013
- PlumChoice, Inc.
- Ted Werth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATED SERVER SIDE BROKERING OF A CONNEC...
- Publication number 20130103841
- Publication date Apr 25, 2013
- Plumchoice, Inc.
- Ted Werth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING HIERARCHY OF SUPPORT SERVICES VIA...
- Publication number 20130103973
- Publication date Apr 25, 2013
- PlumChoice. Inc.
- Ted Werth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL CENTER SYSTEM WITH REDUNDANT COMPONENTS AND METHOD OF OPERATIO...
- Publication number 20120263289
- Publication date Oct 18, 2012
- ZETRON, INC.
- Nicholas Jerome Barratt
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL TRANSFER PROCESS AND SYSTEM
- Publication number 20120219142
- Publication date Aug 30, 2012
- GENERAL MOTORS LLC
- Garett W. Gould
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Computer Telecommunication Integration Exchanger (CTIEX), System an...
- Publication number 20120134488
- Publication date May 31, 2012
- ZTE CORPORATION
- Xianbin Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Rerouting calls between call centers

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Second level interactive voice response component

Second level interactive voice response component

Video call routing and management based on artificial intelligence...

Cognitive resource selection

System and method for transmitting signaling and media from a hybri...

Call center A2P-P2P message routing conversion

Dynamic management and redistribution of contact center media traffic

Call center A2P-to-P2P message routing conversion

Inter-agent cross-blade-server calling method and system

Communications between contact center agent systems to facilitate a...

Systems and methods for automated server side brokering of a connec...

Systems and methods for configuring and launching automated service...

System and method for managing traffic bursts for a plurality of te...

Emergency assistance requesting device

System and method for optimizing agent login in a contact center

Call center system with redundant components and method of operatio...

CTIEX, system and method for channel associated data transmission b...

Patents Applicationslast 30 patents

SECOND LEVEL INTERACTIVE VOICE RESPONSE COMPONENT

SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRI...

CALL CENTER A2P-P2P MESSAGE ROUTING CONVERSION

SYSTEM AND METHOD FOR PROVIDING CONTINUED ANSWERING OF SPECIAL NUMB...

SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TE...

SYSTEM AND METHOD FOR OPTIMIZING AGENT LOGIN IN A CONTACT CENTER

SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRI...

SYSTEM AND METHOD FOR PROVIDING CONTINUED ANSWERING OF SPECIAL NUMB...

SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS ON A PER TENANT BASIS

DYNAMIC MANAGEMENT AND REDISTRIBUTION OF CONTACT CENTER MEDIA TRAFFIC

SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TE...

VOICE RESPONSE UNIT (VRU) OPTIMIZATION

SYSTEMS AND METHODS FOR CONFIGURING AND LAUNCHING AUTOMATED SERVICE...

SYSTEMS AND METHODS FOR AUTOMATED SERVER SIDE BROKERING OF A CONNEC...

SYSTEMS AND METHODS FOR PROVIDING HIERARCHY OF SUPPORT SERVICES VIA...

CALL CENTER SYSTEM WITH REDUNDANT COMPONENTS AND METHOD OF OPERATIO...

CALL TRANSFER PROCESS AND SYSTEM

Computer Telecommunication Integration Exchanger (CTIEX), System an...