Service processing based on information specified by a party before or during a call

Industry

CPC
H04M2203/2011

This industry / category may be too specific. Please go to a parent level for more data

Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/2011Service processing based on information specified by a party before or during a call

Industries

Patents Grantslast 30 patents

Information Patent Grant
Method and apparatus to manage communication
- Patent number 12,143,901
- Issue date Nov 12, 2024
- IngenioShare, LLC
- Kwok Wai Cheung
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method to supply contact center resources during overflow state usi...
- Patent number 11,818,296
- Issue date Nov 14, 2023
- Mitel Networks Corporation
- Jonathan Braganza
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus to manage communication
- Patent number 11,800,329
- Issue date Oct 24, 2023
- IngenioShare, LLC
- Kwok Wai Cheung
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Adaptable communication techniques for electronic devices
- Patent number 11,792,316
- Issue date Oct 17, 2023
- IpVenture, Inc.
- C. Douglass Thomas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for online data-linked telecommunications decis...
- Patent number 11,765,268
- Issue date Sep 19, 2023
- Verizon Patent and Licensing Inc.
- Seth Mitchell Demsey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptable communication techniques for electronic devices
- Patent number 11,711,459
- Issue date Jul 25, 2023
- IpVenture, Inc.
- C. Douglass Thomas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for location based call routing
- Patent number 11,622,044
- Issue date Apr 4, 2023
- United Services Automobile Association (USAA)
- Charles Lee Oakes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for curation and delivery of content for use in...
- Patent number 11,588,938
- Issue date Feb 21, 2023
- Rovi Product Corporation
- Durga Prasad Pulicharla
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Detecting and mitigating effects of unauthorized telephone number s...
- Patent number 11,539,836
- Issue date Dec 27, 2022
- AT&T Intellectual Property I, L.P.
- Howard Lang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Simultaneous uninterrupted media play and call management
- Patent number 11,425,079
- Issue date Aug 23, 2022
- All Phase Consulting, Inc.
- Elvis Abreu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for online data-linked telecommunications decis...
- Patent number 11,283,922
- Issue date Mar 22, 2022
- Verizon Patent and Licensing Inc.
- Seth Mitchell Demsey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Detecting and mitigating effects of unauthorized telephone number s...
- Patent number 11,218,591
- Issue date Jan 4, 2022
- AT&T Intellectual Property I, L.P.
- Howard Lang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for selectively accepting phone calls and text messages
- Patent number 11,115,523
- Issue date Sep 7, 2021
- George Forsythe Clay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method, device, system and network for routing communications
- Patent number 11,019,202
- Issue date May 25, 2021
- Hafeez Bana
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptable communication techniques for electronic devices
- Patent number 11,019,199
- Issue date May 25, 2021
- IpVenture, Inc.
- C. Douglass Thomas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for location based call routing
- Patent number 10,999,441
- Issue date May 4, 2021
- United Services Automobile Association (USAA)
- Charles Lee Oakes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Telecommunications call augmentation system
- Patent number 10,943,262
- Issue date Mar 9, 2021
- Incall Limited
- Chaim Aaron James Green
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center interfaces
- Patent number 10,944,868
- Issue date Mar 9, 2021
- Avaya Inc.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for curation and delivery of content for use in...
- Patent number 10,880,433
- Issue date Dec 29, 2020
- Rovi Guides, Inc.
- Durga Prasad Pulicharla
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Interaction management system and methods of use
- Patent number 10,841,426
- Issue date Nov 17, 2020
- James Harmon Barnett
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Artificial intelligence based service implementation
- Patent number 10,714,084
- Issue date Jul 14, 2020
- Accenture Global Solutions Limited
- Edward Engles
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method for managing the reception of a telephone call on a called c...
- Patent number 10,715,674
- Issue date Jul 14, 2020
- ONOFF TELECOM
- Taïg Khris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus to manage messaging providing different commun...
- Patent number 10,708,727
- Issue date Jul 7, 2020
- IpVenture, Inc.
- Kwok Wai Cheung
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Establishing telephone calls
- Patent number 10,701,204
- Issue date Jun 30, 2020
- WONEFONE LLP
- Geoffrey Corfield
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated call distribution
- Patent number 10,694,039
- Issue date Jun 23, 2020
- Joseph Charlson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communications techniques
- Patent number 10,666,790
- Issue date May 26, 2020
- Vodafone IP Licensing Limited
- Ingo Ehlen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for providing an enhanced text messaging service
- Patent number 10,659,931
- Issue date May 19, 2020
- AT&T Intellectual Property I, L.P.
- Christopher C. Detering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 10,623,565
- Issue date Apr 14, 2020
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for producing build calls
- Patent number 10,536,582
- Issue date Jan 14, 2020
- Eliza Corporation
- Lucas Merrow
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer controlled interaction management
- Patent number 10,498,896
- Issue date Dec 3, 2019
- Herbert W. A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
TELECOMMUNICATIONS CALL AUGMENTATION SYSTEM
- Publication number 20240346554
- Publication date Oct 17, 2024
- Incall Limited
- Chaim Aaron James GREEN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS TO MANAGE COMMUNICATION
- Publication number 20240040345
- Publication date Feb 1, 2024
- IngenioShare, LLC
- Kwok Wai Cheung
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SERVER FOR PROCESSING CALLS ORIGINATING FROM USER TERMIN...
- Publication number 20230247141
- Publication date Aug 3, 2023
- ORANGE
- Apostolos Kountouris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Uninterrupted Media Play and Call Management Text User Interface
- Publication number 20230216822
- Publication date Jul 6, 2023
- All Phase Consulting, Inc.
- Elvis Abreu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Uninterrupted Media Play and Call Management Audio Interface
- Publication number 20230208795
- Publication date Jun 29, 2023
- All Phase Consulting, Inc.
- Elvis Abreu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Systems And Methods For Curation And Delivery Of Content For Use In...
- Publication number 20230199114
- Publication date Jun 22, 2023
- Rovi Product Corporation
- Durga Prasad Pulicharla
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DETECTING AND MITIGATING EFFECTS OF UNAUTHORIZED TELEPHONE NUMBER S...
- Publication number 20230130128
- Publication date Apr 27, 2023
- AT&T INTELLECTUAL PROPERTY I, L.P.
- Howard Lang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Uninterrupted Media Play and Call Management User Interface
- Publication number 20220407831
- Publication date Dec 22, 2022
- All Phase Consulting, Inc.
- Osvaldo Rodamez Abreu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DETECTING AND MITIGATING EFFECTS OF UNAUTHORIZED TELEPHONE NUMBER S...
- Publication number 20220272192
- Publication date Aug 25, 2022
- AT&T INTELLECTUAL PROPERTY I, L.P.
- Howard Lang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ONLINE DATA-LINKED TELECOMMUNICATIONS DECIS...
- Publication number 20220174150
- Publication date Jun 2, 2022
- VERIZON PATENT AND LICENSING INC.
- Seth Mitchell DEMSEY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD TO SUPPLY CONTACT CENTER RESOURCES DURING OVERFLOW STATE USI...
- Publication number 20220060583
- Publication date Feb 24, 2022
- Mitel Networks Corporation
- Jonathan Braganza
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TELECOMMUNICATIONS CALL AUGMENTATION SYSTEM
- Publication number 20210334856
- Publication date Oct 28, 2021
- Incall Limited
- Chaim Aaron James GREEN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TELECOMMUNICATIONS CALL AUGMENTATION SYSTEM
- Publication number 20210201358
- Publication date Jul 1, 2021
- Incall Limited
- Chaim Aaron James GREEN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR CURATION AND DELIVERY OF CONTENT FOR USE IN...
- Publication number 20210152690
- Publication date May 20, 2021
- Rovi Guides, Inc.
- Durga Prasad Pulicharla
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method for Selectively Accepting Phone Calls and Text Messages
- Publication number 20210136197
- Publication date May 6, 2021
- George Forsythe Clay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS TO MANAGE COMMUNICATION BASED ON INTERNET PROT...
- Publication number 20200186975
- Publication date Jun 11, 2020
- IpVenture, Inc
- Kwok Wai Cheung
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR CURATION AND DELIVERY OF CONTENT FOR USE IN...
- Publication number 20200099784
- Publication date Mar 26, 2020
- Rovi Guides, Inc.
- Durga Prasad Pulicharla
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MANAGEMENT SERVER, COMMUNICATION METHOD, AND NON-TRANSITORY COMPUTE...
- Publication number 20200092414
- Publication date Mar 19, 2020
- NEC Corporation
- Shota MORISHITA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS TO MANAGE MESSAGING PROVIDING DIFFERENT COMMUN...
- Publication number 20190387371
- Publication date Dec 19, 2019
- IpVenture, Inc
- Kwok Wai Cheung
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ADAPTABLE COMMUNICATION TECHNIQUES FOR ELECTRONIC DEVICES
- Publication number 20190306304
- Publication date Oct 3, 2019
- IpVenture, Inc
- C. Douglass Thomas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ADAPTABLE COMMUNICATION TECHNIQUES FOR ELECTRONIC DEVICES
- Publication number 20190306305
- Publication date Oct 3, 2019
- IpVenture, Inc
- C. Douglass Thomas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
A METHOD, DEVICE, SYSTEM AND NETWORK FOR ROUTING COMMUNICATIONS
- Publication number 20190230216
- Publication date Jul 25, 2019
- Hafeez BANA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR MANAGING THE RECEPTION OF A TELEPHONE CALL ON A CALLED C...
- Publication number 20190141192
- Publication date May 9, 2019
- ONOFF TELECOM
- Taïg Khris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System, Method, and Apparatus for Determining a Status of a Call Re...
- Publication number 20190098135
- Publication date Mar 28, 2019
- Joseph Charlson
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
USER CONFIGURABLE SERVICES IN A WIRELESS COMMUNICATION NETWORK
- Publication number 20180352080
- Publication date Dec 6, 2018
- T-Mobile USA, Inc.
- Teck-Kong Chong
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR EFFECTUATING REAL-TIME SHAPED DATA TRANSFER D...
- Publication number 20180295232
- Publication date Oct 11, 2018
- Mehmet Hakan Sapci
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONFIGURABLE PHONE WITH INTERACTIVE VOICE RESPONSE ENGINE
- Publication number 20180227415
- Publication date Aug 9, 2018
- Larry Miller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20180176382
- Publication date Jun 21, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR PRODUCING BUILD CALLS
- Publication number 20180103152
- Publication date Apr 12, 2018
- Eliza Corporation
- Lucas Merrow
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EMBEDDED SIDE CALL SUB-CHANNEL USED IN A TELECOMMUNICATION SESSION
- Publication number 20180097858
- Publication date Apr 5, 2018
- International Business Machines Corporation
- CANDICE B. GILZEAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Service processing based on information specified by a party before or during a call

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Method and apparatus to manage communication

Method to supply contact center resources during overflow state usi...

Method and apparatus to manage communication

Adaptable communication techniques for electronic devices

Systems and methods for online data-linked telecommunications decis...

Adaptable communication techniques for electronic devices

Systems and methods for location based call routing

Systems and methods for curation and delivery of content for use in...

Detecting and mitigating effects of unauthorized telephone number s...

Simultaneous uninterrupted media play and call management

Systems and methods for online data-linked telecommunications decis...

Detecting and mitigating effects of unauthorized telephone number s...

Method for selectively accepting phone calls and text messages

Method, device, system and network for routing communications

Adaptable communication techniques for electronic devices

Systems and methods for location based call routing

Telecommunications call augmentation system

Contact center interfaces

Systems and methods for curation and delivery of content for use in...

Interaction management system and methods of use

Artificial intelligence based service implementation

Method for managing the reception of a telephone call on a called c...

Method and apparatus to manage messaging providing different commun...

Establishing telephone calls

System and method for automated call distribution

Communications techniques

Method and apparatus for providing an enhanced text messaging service

Techniques for behavioral pairing in a contact center system

Systems and methods for producing build calls

Customer controlled interaction management

Patents Applicationslast 30 patents

TELECOMMUNICATIONS CALL AUGMENTATION SYSTEM

METHOD AND APPARATUS TO MANAGE COMMUNICATION

METHOD AND SERVER FOR PROCESSING CALLS ORIGINATING FROM USER TERMIN...

Uninterrupted Media Play and Call Management Text User Interface

Uninterrupted Media Play and Call Management Audio Interface

Systems And Methods For Curation And Delivery Of Content For Use In...

DETECTING AND MITIGATING EFFECTS OF UNAUTHORIZED TELEPHONE NUMBER S...

Uninterrupted Media Play and Call Management User Interface

DETECTING AND MITIGATING EFFECTS OF UNAUTHORIZED TELEPHONE NUMBER S...

SYSTEMS AND METHODS FOR ONLINE DATA-LINKED TELECOMMUNICATIONS DECIS...

METHOD TO SUPPLY CONTACT CENTER RESOURCES DURING OVERFLOW STATE USI...

TELECOMMUNICATIONS CALL AUGMENTATION SYSTEM

TELECOMMUNICATIONS CALL AUGMENTATION SYSTEM

SYSTEMS AND METHODS FOR CURATION AND DELIVERY OF CONTENT FOR USE IN...

Method for Selectively Accepting Phone Calls and Text Messages

METHOD AND APPARATUS TO MANAGE COMMUNICATION BASED ON INTERNET PROT...

SYSTEMS AND METHODS FOR CURATION AND DELIVERY OF CONTENT FOR USE IN...

MANAGEMENT SERVER, COMMUNICATION METHOD, AND NON-TRANSITORY COMPUTE...

METHOD AND APPARATUS TO MANAGE MESSAGING PROVIDING DIFFERENT COMMUN...

ADAPTABLE COMMUNICATION TECHNIQUES FOR ELECTRONIC DEVICES

ADAPTABLE COMMUNICATION TECHNIQUES FOR ELECTRONIC DEVICES

A METHOD, DEVICE, SYSTEM AND NETWORK FOR ROUTING COMMUNICATIONS

METHOD FOR MANAGING THE RECEPTION OF A TELEPHONE CALL ON A CALLED C...

System, Method, and Apparatus for Determining a Status of a Call Re...

USER CONFIGURABLE SERVICES IN A WIRELESS COMMUNICATION NETWORK

SYSTEM AND METHOD FOR EFFECTUATING REAL-TIME SHAPED DATA TRANSFER D...

CONFIGURABLE PHONE WITH INTERACTIVE VOICE RESPONSE ENGINE

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

SYSTEMS AND METHODS FOR PRODUCING BUILD CALLS

EMBEDDED SIDE CALL SUB-CHANNEL USED IN A TELECOMMUNICATION SESSION