Speech interaction details

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CPC
H04M3/4936

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/4936Speech interaction details

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Distributed personal assistant
- Patent number 12,204,932
- Issue date Jan 21, 2025
- Apple Inc.
- Nicolas Zeitlin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Virtual caller system
- Patent number 12,206,823
- Issue date Jan 21, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for predicting an emotion based on a multimodal...
- Patent number 12,190,906
- Issue date Jan 7, 2025
- Wells Fargo Bank, N.A.
- Vinothkumar Venkataraman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer advocacy through a virtual assistant coupled to a contact...
- Patent number 12,190,868
- Issue date Jan 7, 2025
- Mitel Networks Corporation
- Jonathan Braganza
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for handling customer conversations at a contac...
- Patent number 12,184,812
- Issue date Dec 31, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agent assist design—autoplay
- Patent number 12,177,383
- Issue date Dec 24, 2024
- Bank of America Corporation
- Ramakrishna R. Yannam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for handling customer conversations at a contac...
- Patent number 12,170,743
- Issue date Dec 17, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems and methods for operating an interactive voice response system
- Patent number 12,155,793
- Issue date Nov 26, 2024
- Celligence International LLC
- Pavan Agarwal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent voice interface for handling out-of-context dialog
- Patent number 12,155,794
- Issue date Nov 26, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Duane Lee Marzinzik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Delayed responses by computational assistant
- Patent number 12,141,672
- Issue date Nov 12, 2024
- Google LLC
- Yariv Adan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Artificial intelligence assistance for customer service representat...
- Patent number 12,132,863
- Issue date Oct 29, 2024
- United Services Automobile Association (USAA)
- Sean C. Mitchem
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Voice application network platform
- Patent number 12,126,750
- Issue date Oct 22, 2024
- XTONE, INC.
- Vishal Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Federated intelligent contact center concierge service
- Patent number 12,120,267
- Issue date Oct 15, 2024
- Avaya Management L.P.
- Kevin R. Plain
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Semi-delegated calling by an automated assistant on behalf of human...
- Patent number 12,080,285
- Issue date Sep 3, 2024
- Google LLC
- Yuval Baror
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Selective performance of automated telephone calls to reduce latenc...
- Patent number 12,075,001
- Issue date Aug 27, 2024
- Google LLC
- Yuval Baror
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System, apparatus, and method for automated delivery of digital inf...
- Patent number 12,069,205
- Issue date Aug 20, 2024
- Paul Gregory Kreth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Reconnecting a calling device to a stage of an interactive voice re...
- Patent number 12,058,287
- Issue date Aug 6, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for automated discrepancy determination, explan...
- Patent number 12,051,409
- Issue date Jul 30, 2024
- CAPITAL ONE SERVICES, LLC
- Alexandra Coman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for detecting complaint interactions
- Patent number 12,033,163
- Issue date Jul 9, 2024
- NICE LTD.
- Steven Richard Arnold
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Background audio identification for speech disambiguation
- Patent number 12,002,452
- Issue date Jun 4, 2024
- Google LLC
- Jason Sanders
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Virtual assistant architecture for natural language understanding i...
- Patent number 12,003,668
- Issue date Jun 4, 2024
- Interactions LLC
- Yoryos Yeracaris
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method and system for user authentication to facilitate secure tran...
- Patent number 11,972,426
- Issue date Apr 30, 2024
- MasterCard International Incorporated
- Jaipal Singh Kumawat
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for easy, secure, error free and controlled info...
- Patent number 11,943,390
- Issue date Mar 26, 2024
- Krishna Koravadi
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Automated call requests with status updates
- Patent number 11,936,810
- Issue date Mar 19, 2024
- Google LLC
- Eyal Segalis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for handling customer conversations at a contac...
- Patent number 11,936,812
- Issue date Mar 19, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Automated response engine and flow configured to exchange responsiv...
- Patent number 11,924,375
- Issue date Mar 5, 2024
- Khoros, LLC
- Christopher Tranquill
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Sentiment-based participation requests for contact center engagements
- Patent number 11,922,355
- Issue date Mar 5, 2024
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interactive routing of data communications
- Patent number 11,924,381
- Issue date Mar 5, 2024
- 8x8, Inc.
- Ali Arsanjani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for displaying the history of a user's interactio...
- Patent number 11,909,901
- Issue date Feb 20, 2024
- XTONE, INC.
- Vishal Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Determination and visual display of spoken menus for calls
- Patent number 11,895,269
- Issue date Feb 6, 2024
- Google LLC
- Joseph Joseph Cherukara
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Patents Applicationslast 30 patents

Information Patent Application
VOICE APPLICATION NETWORK PLATFORM
- Publication number 20250016260
- Publication date Jan 9, 2025
- XTONE, INC.
- Vishal DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERFORMANCE OPTIMIZATION FOR REAL-TIME LARGE LANGUAGE SPEECH TO TEX...
- Publication number 20240406314
- Publication date Dec 5, 2024
- Bank of America Corporation
- Emad Noorizadeh
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CALL CENTER VOICE SYSTEM FOR USE WITH A REAL-TIME COMPLAINT IDENTIF...
- Publication number 20240380842
- Publication date Nov 14, 2024
- Bank of America Corporation
- Emad Noorizadeh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SEMI-DELEGATED CALLING BY AN AUTOMATED ASSISTANT ON BEHALF OF HUMAN...
- Publication number 20240371375
- Publication date Nov 7, 2024
- Google LLC
- Yuval Baror
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...
- Publication number 20240340375
- Publication date Oct 10, 2024
- Vocodia Holdings Corp
- James V. SPOSATO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Reconnecting To A Node Of An Interactive Voice Response Service
- Publication number 20240340376
- Publication date Oct 10, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Artificial Intelligence for Flood Monitoring and Remediation Provid...
- Publication number 20240331068
- Publication date Oct 3, 2024
- State Farm Mutual Automobile Insurance Company
- Aaron Williams
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATING TELEPHONE CALL(S) ON BEHALF OF USER(S)
- Publication number 20240323276
- Publication date Sep 26, 2024
- Google LLC
- Sasha Goldshtein
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
BACKGROUND AUDIO IDENTIFICATION FOR SPEECH DISAMBIGUATION
- Publication number 20240296835
- Publication date Sep 5, 2024
- Google LLC
- Jason Sanders
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE APPLICATION NETWORK PLATFORM
- Publication number 20240267451
- Publication date Aug 8, 2024
- XTONE, INC.
- Vishal DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ALTERNATE COMMUNICATION OPTIONS DURING COMMUNICATION DELAY
- Publication number 20240267461
- Publication date Aug 8, 2024
- LivePerson, Inc.
- Manoj Kithany
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM(S) AND METHOD(S) FOR IMPLEMENTING A PERSONALIZED CHATBOT
- Publication number 20240205332
- Publication date Jun 20, 2024
- Google LLC
- Yoav Tzur
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR TRAINING A VIRTUAL ASSISTANT PLATFORM CONFI...
- Publication number 20240195915
- Publication date Jun 13, 2024
- Kore.ai, Inc.
- Rajkumar KONERU
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATED CALL REQUESTS WITH STATUS UPDATES
- Publication number 20240187521
- Publication date Jun 6, 2024
- Google LLC
- Eyal Segalis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR HANDLING CUSTOMER CONVERSATIONS AT A CONTAC...
- Publication number 20240187524
- Publication date Jun 6, 2024
- Kore.ai, Inc.
- Rajkumar KONERU
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM TO PRE-DIAGNOSE AN ISSUE AND PROVIDE PERSONALIZED...
- Publication number 20240187520
- Publication date Jun 6, 2024
- Rakuten Mobile, Inc.
- Rinka MATSUMOTO
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Connecting A Supervisor Device To A Contact Center Engagement
- Publication number 20240161043
- Publication date May 16, 2024
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATED CONVERSATIONAL MENU OVERLAY WITH IVR IN CONTACT CENTERS
- Publication number 20240146842
- Publication date May 2, 2024
- Cisco Technology, Inc.
- Nagendra Channasagara Lakshman
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR HANDLING CUSTOMER CONVERSATIONS AT A CONTAC...
- Publication number 20240137443
- Publication date Apr 25, 2024
- Kore.ai, Inc.
- RAJKUMAR KONERU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and methods for easy, secure, error free and controlled info...
- Publication number 20240121339
- Publication date Apr 11, 2024
- Krishna Koravadi
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
ELECTRONIC DEVICE PROVIDING RESPONSE TO VOICE INPUT, AND METHOD AND...
- Publication number 20240096345
- Publication date Mar 21, 2024
- Samsung Electronics Co., Ltd.
- Ji-hye CHUNG
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
VIRTUAL CALLER SYSTEM
- Publication number 20240073320
- Publication date Feb 29, 2024
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...
- Publication number 20240064234
- Publication date Feb 22, 2024
- Google LLC
- Yuval Baror
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CUSTOMER ADVOCACY THROUGH A VIRTUAL ASSISTANT COUPLED TO A CONTACT...
- Publication number 20240054993
- Publication date Feb 15, 2024
- Mitel Networks Corporation
- Jonathan Braganza
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTERACTIVE VOICE RESPONSE SYSTEMS HAVING IMAGE ANALYSIS
- Publication number 20240046683
- Publication date Feb 8, 2024
- NUANCE COMMUNICATIONS, INC.
- Akash Chawla
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATIC NAVIGATION OF AN INTERACTIVE VOICE RESPONSE (IVR) TREE ON...
- Publication number 20240031483
- Publication date Jan 25, 2024
- Google LLC
- Yuval Baror
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EFFICIENT STORAGE, RETRIEVAL, AND/OR RENDERING OF PERSONAL ENTRIES
- Publication number 20240028602
- Publication date Jan 25, 2024
- Google LLC
- Peter Krogh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
BIOMETRIC AUTHENTICATION DURING VOICE DATA TRANSFERS
- Publication number 20240022564
- Publication date Jan 18, 2024
- PAYPAL, INC.
- Rahul Nair
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ELECTRONIC DEVICE CONTROL METHOD AND APPARATUS
- Publication number 20230410806
- Publication date Dec 21, 2023
- HUAWEI TECHNOLOGIES CO., LTD.
- Jinxian Wu
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
FEDERATED INTELLIGENT CONTACT CENTER CONCIERGE SERVICE
- Publication number 20230379409
- Publication date Nov 23, 2023
- Avaya Management L.P.
- Kevin R. Plain
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Speech interaction details

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Distributed personal assistant

Virtual caller system

Systems and methods for predicting an emotion based on a multimodal...

Customer advocacy through a virtual assistant coupled to a contact...

Systems and methods for handling customer conversations at a contac...

Agent assist design—autoplay

Systems and methods for handling customer conversations at a contac...

Systems and methods for operating an interactive voice response system

Intelligent voice interface for handling out-of-context dialog

Delayed responses by computational assistant

Artificial intelligence assistance for customer service representat...

Voice application network platform

Federated intelligent contact center concierge service

Semi-delegated calling by an automated assistant on behalf of human...

Selective performance of automated telephone calls to reduce latenc...

System, apparatus, and method for automated delivery of digital inf...

Reconnecting a calling device to a stage of an interactive voice re...

Systems and methods for automated discrepancy determination, explan...

Systems and methods for detecting complaint interactions

Background audio identification for speech disambiguation

Virtual assistant architecture for natural language understanding i...

Method and system for user authentication to facilitate secure tran...

System and methods for easy, secure, error free and controlled info...

Automated call requests with status updates

Systems and methods for handling customer conversations at a contac...

Automated response engine and flow configured to exchange responsiv...

Sentiment-based participation requests for contact center engagements

Interactive routing of data communications

System and method for displaying the history of a user's interactio...

Determination and visual display of spoken menus for calls

Patents Applicationslast 30 patents

VOICE APPLICATION NETWORK PLATFORM

PERFORMANCE OPTIMIZATION FOR REAL-TIME LARGE LANGUAGE SPEECH TO TEX...

CALL CENTER VOICE SYSTEM FOR USE WITH A REAL-TIME COMPLAINT IDENTIF...

SEMI-DELEGATED CALLING BY AN AUTOMATED ASSISTANT ON BEHALF OF HUMAN...

SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...

Reconnecting To A Node Of An Interactive Voice Response Service

Artificial Intelligence for Flood Monitoring and Remediation Provid...

AUTOMATING TELEPHONE CALL(S) ON BEHALF OF USER(S)

BACKGROUND AUDIO IDENTIFICATION FOR SPEECH DISAMBIGUATION

VOICE APPLICATION NETWORK PLATFORM

ALTERNATE COMMUNICATION OPTIONS DURING COMMUNICATION DELAY

SYSTEM(S) AND METHOD(S) FOR IMPLEMENTING A PERSONALIZED CHATBOT

SYSTEMS AND METHODS FOR TRAINING A VIRTUAL ASSISTANT PLATFORM CONFI...

AUTOMATED CALL REQUESTS WITH STATUS UPDATES

SYSTEMS AND METHODS FOR HANDLING CUSTOMER CONVERSATIONS AT A CONTAC...

METHOD AND SYSTEM TO PRE-DIAGNOSE AN ISSUE AND PROVIDE PERSONALIZED...

Connecting A Supervisor Device To A Contact Center Engagement

AUTOMATED CONVERSATIONAL MENU OVERLAY WITH IVR IN CONTACT CENTERS

SYSTEMS AND METHODS FOR HANDLING CUSTOMER CONVERSATIONS AT A CONTAC...

System and methods for easy, secure, error free and controlled info...

ELECTRONIC DEVICE PROVIDING RESPONSE TO VOICE INPUT, AND METHOD AND...

VIRTUAL CALLER SYSTEM

SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...

CUSTOMER ADVOCACY THROUGH A VIRTUAL ASSISTANT COUPLED TO A CONTACT...

INTERACTIVE VOICE RESPONSE SYSTEMS HAVING IMAGE ANALYSIS

AUTOMATIC NAVIGATION OF AN INTERACTIVE VOICE RESPONSE (IVR) TREE ON...

EFFICIENT STORAGE, RETRIEVAL, AND/OR RENDERING OF PERSONAL ENTRIES

BIOMETRIC AUTHENTICATION DURING VOICE DATA TRANSFERS

ELECTRONIC DEVICE CONTROL METHOD AND APPARATUS

FEDERATED INTELLIGENT CONTACT CENTER CONCIERGE SERVICE