Membership
Tour
Register
Log in
Speech interaction details
Follow
Industry
CPC
H04M3/4936
This industry / category may be too specific. Please go to a parent level for more data
Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M3/00
Automatic or semi-automatic exchanges
Current Industry
H04M3/4936
Speech interaction details
Industries
Overview
Organizations
People
Information
Impact
Patents Grants
last 30 patents
Information
Patent Grant
Method and system for user authentication to facilitate secure tran...
Patent number
11,972,426
Issue date
Apr 30, 2024
MasterCard International Incorporated
Jaipal Singh Kumawat
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and methods for easy, secure, error free and controlled info...
Patent number
11,943,390
Issue date
Mar 26, 2024
Krishna Koravadi
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Automated call requests with status updates
Patent number
11,936,810
Issue date
Mar 19, 2024
Google LLC
Eyal Segalis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for handling customer conversations at a contac...
Patent number
11,936,812
Issue date
Mar 19, 2024
KORE.AI, INC.
Rajkumar Koneru
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Automated response engine and flow configured to exchange responsiv...
Patent number
11,924,375
Issue date
Mar 5, 2024
Khoros, LLC
Christopher Tranquill
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Sentiment-based participation requests for contact center engagements
Patent number
11,922,355
Issue date
Mar 5, 2024
Zoom Video Communications, Inc.
Jin Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Interactive routing of data communications
Patent number
11,924,381
Issue date
Mar 5, 2024
8x8, Inc.
Ali Arsanjani
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for displaying the history of a user's interactio...
Patent number
11,909,901
Issue date
Feb 20, 2024
XTONE, INC.
Vishal Dhawan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Determination and visual display of spoken menus for calls
Patent number
11,895,269
Issue date
Feb 6, 2024
Google LLC
Joseph Joseph Cherukara
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Systems and methods for handling customer conversations at a contac...
Patent number
11,889,022
Issue date
Jan 30, 2024
KORE.AI, INC.
Rajkumar Koneru
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Solution guided response generation for dialog systems
Patent number
11,881,217
Issue date
Jan 23, 2024
International Business Machines Corporation
Chulaka Gunasekara
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Voice application network platform
Patent number
11,876,921
Issue date
Jan 16, 2024
XTONE, INC.
Vishal Dhawan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for dynamic tone bank and personalized respons...
Patent number
11,856,139
Issue date
Dec 26, 2023
International Business Machines Corporation
Craig M. Trim
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Electronic device providing response to voice input, and method and...
Patent number
11,854,570
Issue date
Dec 26, 2023
Samsung Electronics Co., Ltd.
Ji-hye Chung
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Virtual caller system
Patent number
11,849,070
Issue date
Dec 19, 2023
Express Scripts Strategic Development, Inc.
Christopher M. Myers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Automatic navigation of an interactive voice response (IVR) tree on...
Patent number
11,843,718
Issue date
Dec 12, 2023
Google LLC
Yuval Baror
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Automatic navigation of an interactive voice response (IVR) tree on...
Patent number
11,811,969
Issue date
Nov 7, 2023
Google LLC
Yuval Baror
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Efficient storage, retrieval, and/or rendering of personal entries
Patent number
11,809,435
Issue date
Nov 7, 2023
Google LLC
Peter Krogh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Delayed responses by computational assistant
Patent number
11,790,207
Issue date
Oct 17, 2023
Google LLC
Yariv Adan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Virtual assistant interface for call routing
Patent number
11,785,141
Issue date
Oct 10, 2023
United Services Automobile Association (USAA)
Philip Ryan Jensen
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Apparatuses and methods involving an integrated contact center
Patent number
11,778,093
Issue date
Oct 3, 2023
8x8, Inc.
Justin Driemeyer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Selective performance of automated telephone calls to reduce latenc...
Patent number
11,778,092
Issue date
Oct 3, 2023
Google LLC
Yuval Baror
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Voice application network platform
Patent number
11,778,082
Issue date
Oct 3, 2023
XTONE, INC.
Vishal Dhawan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for online data-linked telecommunications decis...
Patent number
11,765,268
Issue date
Sep 19, 2023
Verizon Patent and Licensing Inc.
Seth Mitchell Demsey
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Intelligent agent assistant for natural language understanding in a...
Patent number
11,743,378
Issue date
Aug 29, 2023
Interactions LLC
Michael Johnston
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Using frames for action dialogs
Patent number
11,714,870
Issue date
Aug 1, 2023
Google LLC
David P. Whipp
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Contextualized speech to text conversion
Patent number
11,711,469
Issue date
Jul 25, 2023
International Business Machines Corporation
Ryan Brink
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Biometric authentication during voice data transfers
Patent number
11,711,361
Issue date
Jul 25, 2023
PayPal, Inc.
Rahul Nair
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Artificial intelligence assistant for customer service representatives
Patent number
11,706,337
Issue date
Jul 18, 2023
United Services Automobile Association (USAA)
Sean C. Mitchem
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for communication analysis for use with agent ass...
Patent number
11,706,339
Issue date
Jul 18, 2023
TALKDESK, INC.
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
Connecting A Supervisor Device To A Contact Center Engagement
Publication number
20240161043
Publication date
May 16, 2024
Zoom Video Communications, Inc.
Jin Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATED CONVERSATIONAL MENU OVERLAY WITH IVR IN CONTACT CENTERS
Publication number
20240146842
Publication date
May 2, 2024
Cisco Technology, Inc.
Nagendra Channasagara Lakshman
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEMS AND METHODS FOR HANDLING CUSTOMER CONVERSATIONS AT A CONTAC...
Publication number
20240137443
Publication date
Apr 25, 2024
Kore.ai, Inc.
RAJKUMAR KONERU
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and methods for easy, secure, error free and controlled info...
Publication number
20240121339
Publication date
Apr 11, 2024
Krishna Koravadi
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
ELECTRONIC DEVICE PROVIDING RESPONSE TO VOICE INPUT, AND METHOD AND...
Publication number
20240096345
Publication date
Mar 21, 2024
Samsung Electronics Co., Ltd.
Ji-hye CHUNG
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
VIRTUAL CALLER SYSTEM
Publication number
20240073320
Publication date
Feb 29, 2024
Express Scripts Strategic Development, Inc.
Christopher M. Myers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...
Publication number
20240064234
Publication date
Feb 22, 2024
Google LLC
Yuval Baror
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
CUSTOMER ADVOCACY THROUGH A VIRTUAL ASSISTANT COUPLED TO A CONTACT...
Publication number
20240054993
Publication date
Feb 15, 2024
Mitel Networks Corporation
Jonathan Braganza
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTERACTIVE VOICE RESPONSE SYSTEMS HAVING IMAGE ANALYSIS
Publication number
20240046683
Publication date
Feb 8, 2024
NUANCE COMMUNICATIONS, INC.
Akash Chawla
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATIC NAVIGATION OF AN INTERACTIVE VOICE RESPONSE (IVR) TREE ON...
Publication number
20240031483
Publication date
Jan 25, 2024
Google LLC
Yuval Baror
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
EFFICIENT STORAGE, RETRIEVAL, AND/OR RENDERING OF PERSONAL ENTRIES
Publication number
20240028602
Publication date
Jan 25, 2024
Google LLC
Peter Krogh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
BIOMETRIC AUTHENTICATION DURING VOICE DATA TRANSFERS
Publication number
20240022564
Publication date
Jan 18, 2024
PAYPAL, INC.
Rahul Nair
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ELECTRONIC DEVICE CONTROL METHOD AND APPARATUS
Publication number
20230410806
Publication date
Dec 21, 2023
HUAWEI TECHNOLOGIES CO., LTD.
Jinxian Wu
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
FEDERATED INTELLIGENT CONTACT CENTER CONCIERGE SERVICE
Publication number
20230379409
Publication date
Nov 23, 2023
Avaya Management L.P.
Kevin R. Plain
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
USING FRAMES FOR ACTION DIALOGS
Publication number
20230367832
Publication date
Nov 16, 2023
Google LLC
David P. Whipp
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTACT CENTER CONTINUOUS AVATAR VISUAL EXPERIENCE
Publication number
20230353677
Publication date
Nov 2, 2023
Avaya Management L.P.
David Chavez
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
USER TERMINAL, METHOD OF CONTROLLING USER TERMINAL, AND DIALOGUE MA...
Publication number
20230352015
Publication date
Nov 2, 2023
Hyundai Motor Company
Sungwang KIM
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
DYNAMIC MESSAGE PROCESSING AND AGGREGATION OF DATA IN MESSAGING
Publication number
20230328177
Publication date
Oct 12, 2023
LivePerson, Inc.
Jeffrey Salter
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR DETECTING COMPLAINT INTERACTIONS
Publication number
20230252486
Publication date
Aug 10, 2023
NICE Ltd
Steven Richard ARNOLD
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Sentiment-Based Participation Requests for Contact Center Engagements
Publication number
20230245032
Publication date
Aug 3, 2023
Zoom Video Communications, Inc.
Jin Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VOICE APPLICATION NETWORK PLATFORM
Publication number
20230216945
Publication date
Jul 6, 2023
XTONE, INC.
Vishal DHAWAN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR HANDLING CUSTOMER CONVERSATIONS AT A CONTAC...
Publication number
20230199118
Publication date
Jun 22, 2023
Kore.ai, Inc.
Rajkumar Koneru
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
Systems and Methods for Handling Customer Conversations at a Contac...
Publication number
20230199116
Publication date
Jun 22, 2023
Kore.ai, Inc.
Rajkumar Koneru
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATED CALL REQUESTS WITH STATUS UPDATES
Publication number
20230164268
Publication date
May 25, 2023
Google LLC
Eyal Segalis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...
Publication number
20230164266
Publication date
May 25, 2023
Google LLC
Yuval Baror
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
AUTOMATED RESPONSE ENGINE AND FLOW CONFIGURED TO EXCHANGE RESPONSIV...
Publication number
20230130308
Publication date
Apr 27, 2023
Khoros, LLC
Christopher Tranquill
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
CONVERSATIONAL INTERFACE AND METHOD FOR INTERACTION WITH COMMUNICAT...
Publication number
20230127163
Publication date
Apr 27, 2023
Vail Systems, Inc.
Nikhita Sharma
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
BACKGROUND AUDIO IDENTIFICATION FOR SPEECH DISAMBIGUATION
Publication number
20230125170
Publication date
Apr 27, 2023
Google LLC
Jason Sanders
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...
Publication number
20230132143
Publication date
Apr 27, 2023
Vocodia Holdings Corporation
James V. SPOSATO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method and Apparatus for Dynamic Tone Bank and Personalized Respons...
Publication number
20230101761
Publication date
Mar 30, 2023
International Business Machines Corporation
Craig M. Trim
H04 - ELECTRIC COMMUNICATION TECHNIQUE