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H04M2203/556
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ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M2203/00
Aspects of automatic or semi-automatic exchanges
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H04M2203/556
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Patents Grants
last 30 patents
Information
Patent Grant
System and method for processing high frequency callers
Patent number
12,132,864
Issue date
Oct 29, 2024
United Services Automobile Association (“USAA”)
John R. Harris
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods of creating records based on call data
Patent number
12,126,759
Issue date
Oct 22, 2024
Certinia Inc.
Matthew James Byrne
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Spam telephone call reducer
Patent number
12,028,481
Issue date
Jul 2, 2024
T-Mobile USA, Inc.
Derrick Ives
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for managing customer call-backs
Patent number
12,020,173
Issue date
Jun 25, 2024
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for data matching in a contact center system
Patent number
12,022,029
Issue date
Jun 25, 2024
Afiniti, Ltd.
Zia Chishti
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods employing graph-derived features for fraud dete...
Patent number
12,022,024
Issue date
Jun 25, 2024
PINDROP SECURITY, INC.
Ricardo Casal
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Sender and recipient disambiguation
Patent number
11,968,271
Issue date
Apr 23, 2024
Amazon Technologies, Inc.
Christo Frank Devaraj
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
System and method for automatically assigning a customer call to an...
Patent number
11,936,818
Issue date
Mar 19, 2024
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods of gateway detection in a telephone network
Patent number
11,870,932
Issue date
Jan 9, 2024
PINDROP SECURITY, INC.
Terry Nelms
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for detecting inmate to inmate conference calls
Patent number
11,863,703
Issue date
Jan 2, 2024
GLOBAL TEL*LINK CORPORATION
Stephen Lee Hodge
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Collaborative phone reputation system
Patent number
11,838,443
Issue date
Dec 5, 2023
Intel Corporation
Igor Tatourian
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for providing an interactive voice response syste...
Patent number
11,825,021
Issue date
Nov 21, 2023
United Services Automobile Association (“USAA”)
John R. Harris
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for generating records from communication data
Patent number
11,778,089
Issue date
Oct 3, 2023
Certinia Inc.
Matthew James Byrne
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Apparatus, devices, methods and computer programs relating to actio...
Patent number
11,758,038
Issue date
Sep 12, 2023
IOVX Ltd.
Ryan Gallagher
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for data matching in a contact center system
Patent number
11,743,388
Issue date
Aug 29, 2023
Afiniti, Ltd.
Zia Chishti
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing routing of customer calls to agents
Patent number
11,736,617
Issue date
Aug 22, 2023
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for processing high frequency callers
Patent number
11,722,600
Issue date
Aug 8, 2023
United Services Automobile Association (“USAA”)
John R. Harris
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Spam telephone call reducer
Patent number
11,711,464
Issue date
Jul 25, 2023
T-Mobile USA, Inc.
Derrick Ives
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for managing customer call-backs
Patent number
11,669,749
Issue date
Jun 6, 2023
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Contextual call handling mechanism with learned relationship filter
Patent number
11,665,278
Issue date
May 30, 2023
International Business Machines Corporation
Gregory M. J. H. Tkaczyk
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for behavioral pairing in a contact center system
Patent number
11,647,119
Issue date
May 9, 2023
Afiniti, Ltd.
Ittai Kan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods employing graph-derived features for fraud dete...
Patent number
11,632,460
Issue date
Apr 18, 2023
PINDROP SECURITY, INC.
Ricardo Casal
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for automatically assigning a customer call to an...
Patent number
11,611,660
Issue date
Mar 21, 2023
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing routing of customer calls to agents
Patent number
11,551,108
Issue date
Jan 10, 2023
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Sender and recipient disambiguation
Patent number
11,546,434
Issue date
Jan 3, 2023
Amazon Technologies, Inc.
Christo Frank Devaraj
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for data matching in a contact center system
Patent number
11,399,096
Issue date
Jul 26, 2022
Afiniti, Ltd.
Zia Chishti
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and apparatus for generating records from communication data
Patent number
11,388,283
Issue date
Jul 12, 2022
FinancialForce.com, inc.
Matthew James Byrne
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Pattern analytics system for document presentment and fulfillment
Patent number
11,361,330
Issue date
Jun 14, 2022
Bank of America Corporation
Kerry Michelle Cantley
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods of gateway detection in a telephone network
Patent number
11,290,593
Issue date
Mar 29, 2022
PINDROP SECURITY, INC.
Terry Nelms
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Apparatus, devices, methods and computer programs relating to actio...
Patent number
11,283,917
Issue date
Mar 22, 2022
IOVOX Ltd.
Ryan Gallagher
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
Spam Telephone Call Reducer
Publication number
20240314238
Publication date
Sep 19, 2024
T-Mobile USA, Inc.
Derrick Ives
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
Publication number
20240305717
Publication date
Sep 12, 2024
Afiniti, Ltd.
Zia CHISHTI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
Publication number
20230362303
Publication date
Nov 9, 2023
Afiniti, Ltd.
Zia CHISHTI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL SUBJECT DETERMINATION SYSTEM, CALL SUBJECT DETERMINATION METHO...
Publication number
20230344939
Publication date
Oct 26, 2023
Rakuten Group, Inc.
Kyosuke TOMODA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SPAM TELEPHONE CALL REDUCER
Publication number
20230344934
Publication date
Oct 26, 2023
T-Mobile USA, Inc.
Derrick Ives
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL SUBJECT DETERMINATION SYSTEM, CALL SUBJECT DETERMINATION METHO...
Publication number
20230344938
Publication date
Oct 26, 2023
Rakuten Group, Inc.
Kyosuke TOMODA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS EMPLOYING GRAPH-DERIVED FEATURES FOR FRAUD DETE...
Publication number
20230254403
Publication date
Aug 10, 2023
PINDROP SECURITY, INC.
Ricardo CASAL
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SENDER AND RECIPIENT DISAMBIGUATION
Publication number
20230216927
Publication date
Jul 6, 2023
AMAZON TECHNOLOGIES, INC.
Christo Frank Devaraj
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD AND APPARATUS FOR GENERATING RECORDS FROM COMMUNICATION DATA
Publication number
20220337699
Publication date
Oct 20, 2022
FinancialForce.com, Inc.
Matthew James Byrne
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
Publication number
20220321702
Publication date
Oct 6, 2022
Afiniti, Ltd.
Zia CHISHTI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTEXTUAL CALL HANDLING MECHANISM WITH LEARNED RELATIONSHIP FILTER
Publication number
20220294901
Publication date
Sep 15, 2022
International Business Machines Corporation
Gregory M. J. H. Tkaczyk
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS OF GATEWAY DETECTION IN A TELEPHONE NETWORK
Publication number
20220224793
Publication date
Jul 14, 2022
PINDROP SECURITY, INC.
Terry Nelms
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR DEMOGRAPHIC PROFILING OF MOBILE TERMINAL USER...
Publication number
20220164813
Publication date
May 26, 2022
VERINT SYSTEMS LTD.
Gustavo Litmanovich
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
Publication number
20220141339
Publication date
May 5, 2022
Afiniti, Ltd.
S. James P. SPOTTISWOODE
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
Publication number
20220141340
Publication date
May 5, 2022
Afiniti, Ltd.
S. James P. SPOTTISWOODE
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
Publication number
20220094793
Publication date
Mar 24, 2022
Afiniti, Ltd.
Ittai KAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS EMPLOYING GRAPH-DERIVED FEATURES FOR FRAUD DETE...
Publication number
20220070292
Publication date
Mar 3, 2022
PINDROP SECURITY, INC.
Ricardo CASAL
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COLLABORATIVE PHONE REPUTATION SYSTEM
Publication number
20210360104
Publication date
Nov 18, 2021
Intel Corporation
Igor Tatourian
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS OF GATEWAY DETECTION IN A TELEPHONE NETWORK
Publication number
20210266403
Publication date
Aug 26, 2021
PINDROP SECURITY, INC.
Terry NELMS
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
Publication number
20210234963
Publication date
Jul 29, 2021
Afiniti, Ltd.
S. James P. SPOTTISWOODE
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD AND APPARATUS FOR GENERATING RECORDS FROM COMMUNICATION DATA
Publication number
20210152688
Publication date
May 20, 2021
FinancialForce.com, Inc.
Matthew James BYRNE
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ROBOCALL DETECTION USING ACOUSTIC PROFILING
Publication number
20210092223
Publication date
Mar 25, 2021
Soleo Communications, Inc.
Daniel E. Gallagher
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
Publication number
20210058516
Publication date
Feb 25, 2021
Afiniti, Ltd.
Ittai KAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Collaborative Phone Reputation System
Publication number
20200412870
Publication date
Dec 31, 2020
Intel Corporation
Igor Tatourian
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CEN...
Publication number
20200382645
Publication date
Dec 3, 2020
Afiniti Europe Technologies Limited
Zia CHISHTI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
Publication number
20200288017
Publication date
Sep 10, 2020
S. James P. SPOTTISWOODE
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
Publication number
20200280636
Publication date
Sep 3, 2020
Afiniti Europe Technologies Limited
Ittai KAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR DYNAMIC DIALOG CONTROL FOR CONTACT CENTER SYSTEM
Publication number
20200267260
Publication date
Aug 20, 2020
Genesys Telecommunications Laboratories, Inc.
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS OF GATEWAY DETECTION IN A TELEPHONE NETWORK
Publication number
20200252506
Publication date
Aug 6, 2020
PINDROP SECURITY, INC.
Terry NELMS
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR ADAPTION OF A TELEPHONIC AUDIO SIGNAL
Publication number
20200244802
Publication date
Jul 30, 2020
Mimi Hearing Technologies GmbH
Ryan KLIMCZAK
H04 - ELECTRIC COMMUNICATION TECHNIQUE