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H04M2201/40
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Parent Industries
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ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M2201/00
Electronic components, circuits, software, systems or apparatus used in telephone systems
Current Industry
H04M2201/40
using speech recognition
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Patents Grants
last 30 patents
Information
Patent Grant
Call review tool for intelligent voice interface
Patent number
12,212,712
Issue date
Jan 28, 2025
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Duane Lee Marzinzik
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for managing an incident call
Patent number
12,212,713
Issue date
Jan 28, 2025
MOTOROLA SOLUTIONS, INC.
Melanie King
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Detection and prevention of inmate to inmate message relay
Patent number
12,198,214
Issue date
Jan 14, 2025
GLOBAL TEL*LINK CORPORATION
Stephen L. Hodge
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call assistance using contact suggestions
Patent number
12,200,160
Issue date
Jan 14, 2025
Apple Inc.
Catherine Jane Vilhauer
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Transcription presentation of communication sessions
Patent number
12,190,889
Issue date
Jan 7, 2025
SORENSON IP HOLDINGS, LLC
Michael Holm
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Data analysis, filter and presentation techniques for call manageme...
Patent number
12,184,817
Issue date
Dec 31, 2024
United Services Automobile Association (USAA)
Gregory David Hansen
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for computerized interactive skill training
Patent number
12,175,394
Issue date
Dec 24, 2024
Breakthrough PerformanceTech, LLC
Martin L. Cohen
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Tool for annotating and reviewing audio conversations
Patent number
12,166,919
Issue date
Dec 10, 2024
TWILIO INC.
Tyler Cole
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for operating an interactive voice response system
Patent number
12,155,793
Issue date
Nov 26, 2024
Celligence International LLC
Pavan Agarwal
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Intelligent voice interface for handling out-of-context dialog
Patent number
12,155,794
Issue date
Nov 26, 2024
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Duane Lee Marzinzik
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Semiautomated relay method and apparatus
Patent number
12,137,183
Issue date
Nov 5, 2024
Ultratec, Inc.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Semiautomated relay method and apparatus
Patent number
12,136,426
Issue date
Nov 5, 2024
Ultratec, Inc.
Robert M Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Semiautomated relay method and apparatus
Patent number
12,136,425
Issue date
Nov 5, 2024
Ultratec, Inc.
Robert M Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Presentation of communications
Patent number
12,132,855
Issue date
Oct 29, 2024
Sorenson IP Holdings, LLC
Adam Montero
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Voice and speech recognition for call center feedback and quality a...
Patent number
12,132,865
Issue date
Oct 29, 2024
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods, systems, and devices for presenting an audio difficulties...
Patent number
12,133,022
Issue date
Oct 29, 2024
Motorola Mobility LLC
Alexandre Novaes Olivieri
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Automatic routing using search results
Patent number
12,124,523
Issue date
Oct 22, 2024
Google LLC
Michael J. LeBeau
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
EMG-based speech detection and communication
Patent number
12,118,148
Issue date
Oct 15, 2024
Snap Inc.
Assif Ziv
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for intelligent call agent evaluations
Patent number
12,113,934
Issue date
Oct 8, 2024
FMR LLC
Bryan Dempsey
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Automated calling system
Patent number
12,112,755
Issue date
Oct 8, 2024
Google LLC
Asaf Aharoni
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Artificial intelligence based technologies for improving patient ap...
Patent number
12,094,600
Issue date
Sep 17, 2024
CDW LLC
Casey Bleeker
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Processing segments or channels of sound with HRTFs
Patent number
12,089,026
Issue date
Sep 10, 2024
Philip Scott Lyren
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Voice and speech recognition for call center feedback and quality a...
Patent number
12,088,761
Issue date
Sep 10, 2024
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Sylvia Hernandez
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Device, system and method for changing communication infrastructure...
Patent number
12,081,556
Issue date
Sep 3, 2024
MOTOROLA SOLUTIONS, INC.
Grzegorz Gustof
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Fall detection system using a combination of accelerometer, audio i...
Patent number
12,072,348
Issue date
Aug 27, 2024
Nice North America LLC
Ram David Adva Fish
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Real-time contact center speech analytics, with critical call alert...
Patent number
12,028,486
Issue date
Jul 2, 2024
Medallia, Inc.
Wayne Ramprashad
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Systems and methods for phishing monitoring
Patent number
12,028,478
Issue date
Jul 2, 2024
CAPITAL ONE SERVICES, LLC
Dwij Trivedi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods and apparatus for bypassing holds
Patent number
12,015,736
Issue date
Jun 18, 2024
Google LLC
Cassandra Xia
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Detecting synthetic sounds in call audio
Patent number
12,010,260
Issue date
Jun 11, 2024
CAPITAL ONE SERVICES, LLC
Meredith L. Critzer
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Background audio identification for speech disambiguation
Patent number
12,002,452
Issue date
Jun 4, 2024
Google LLC
Jason Sanders
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
SEMIAUTOMATED RELAY METHOD AND APPARATUS
Publication number
20250037719
Publication date
Jan 30, 2025
ULTRATEC, INC.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS
Publication number
20250030797
Publication date
Jan 23, 2025
Twilio Inc.
Tyler Cole
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATIC ROUTING USING SEARCH RESULTS
Publication number
20250028771
Publication date
Jan 23, 2025
Google LLC
Michael J. LeBeau
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
PERSONAL SAFETY SYSTEM
Publication number
20250030791
Publication date
Jan 23, 2025
Run Segura LLC
Randy Nordlund
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
IDENTIFICATION AND PREVENTION OF SENSITIVE INFORMATION EXPOSURE IN...
Publication number
20250030795
Publication date
Jan 23, 2025
International Business Machines Corporation
Manu K M
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
Publication number
20250023985
Publication date
Jan 16, 2025
State Farm Mutual Automobile Insurance Company
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SEMIAUTOMATED RELAY METHOD AND APPARATUS
Publication number
20250008020
Publication date
Jan 2, 2025
ULTRATEC, INC.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SEMIAUTOMATED RELAY METHOD AND APPARATUS
Publication number
20240428798
Publication date
Dec 26, 2024
ULTRATEC, INC.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEM AND METHOD FOR IDENTIFYING COMPLIANCE STATEMENTS FROM CONTEX...
Publication number
20240430361
Publication date
Dec 26, 2024
Calabrio, Inc.
Kyle Smaagard
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
Publication number
20240422263
Publication date
Dec 19, 2024
State Farm Mutual Automobile Insurance Company
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Artificial Intelligence Based Technologies for Improving Patient Ap...
Publication number
20240420831
Publication date
Dec 19, 2024
CDW LLC
Casey Bleeker
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATED CALLING SYSTEM
Publication number
20240412733
Publication date
Dec 12, 2024
Google LLC
Asaf Aharoni
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SOCIAL MEDIA APPLICATION PLATFORM (APP) FOR EXCHANGING VOICE MESSAG...
Publication number
20240414259
Publication date
Dec 12, 2024
Aly Kenawy
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL CENTER VOICE SYSTEM FOR USE WITH A REAL-TIME COMPLAINT IDENTIF...
Publication number
20240380842
Publication date
Nov 14, 2024
Bank of America Corporation
Emad Noorizadeh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
IDENTIFYING HIGH EFFORT STATEMENTS FOR CALL CENTER SUMMARIES
Publication number
20240378386
Publication date
Nov 14, 2024
Capital One Services, LLC
Aysu Ezen CAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ACTIVE VOICE LIVENESS DETECTION SYSTEM
Publication number
20240363125
Publication date
Oct 31, 2024
PINDROP SECURITY, INC.
Elie KHOURY
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
Smart Eyewear Device
Publication number
20240340368
Publication date
Oct 10, 2024
Ravi Persaud
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHODS AND APPARATUS FOR BYPASSING HOLDS
Publication number
20240340373
Publication date
Oct 10, 2024
Google LLC
Cassandra Xia
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SCALABILITY FOR ONLINE DISCUSSION FORUMS
Publication number
20240333839
Publication date
Oct 3, 2024
Alpha Exploration Co. d/b/a/ Clubhouse
Paul DAVISON
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SEMIAUTOMATED RELAY METHOD AND APPARATUS
Publication number
20240321278
Publication date
Sep 26, 2024
ULTRATEC, INC.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
BACKGROUND AUDIO IDENTIFICATION FOR SPEECH DISAMBIGUATION
Publication number
20240296835
Publication date
Sep 5, 2024
Google LLC
Jason Sanders
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS RELATING TO GENERATING SIMULATED INTERACTIONS F...
Publication number
20240283868
Publication date
Aug 22, 2024
GENESYS CLOUD SERVICES, INC.
THERESE M. FERRIS
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DETECTING SYNTHETIC SOUNDS IN CALL AUDIO
Publication number
20240275881
Publication date
Aug 15, 2024
Capital One Services, LLC
Meredith L. CRITZER
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
ALTERNATE COMMUNICATION OPTIONS DURING COMMUNICATION DELAY
Publication number
20240267461
Publication date
Aug 8, 2024
LivePerson, Inc.
Manoj Kithany
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Transcribing Interactive Voice Response Menu Options To Generate Vi...
Publication number
20240267463
Publication date
Aug 8, 2024
Zoom Video Communications, Inc.
Vi Dinh Chau
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
Connecting A User Device To An Agent Device At A Contact Center
Publication number
20240259496
Publication date
Aug 1, 2024
Zoom Video Communications, Inc.
Maikl Adly Abdel-Malek Eskander
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DEVICE INDEPENDENT TEXT CAPTIONED TELEPHONE SERVICE
Publication number
20240251035
Publication date
Jul 25, 2024
ULTRATEC, INC.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
Training An Intent Matching Engine Of A Contact Center
Publication number
20240244136
Publication date
Jul 18, 2024
Zoom Video Communications, Inc.
Wei Dai
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
FRAUD DETECTION IN CONTACT CENTERS USING DEEP LEARNING MODEL
Publication number
20240223699
Publication date
Jul 4, 2024
Wells Fargo Bank, N.A.
Nick A. Maiorana
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD FOR CONTROLLING A REAL-TIME CONVERSATION AND REAL-TIME COMMU...
Publication number
20240205328
Publication date
Jun 20, 2024
RingCentral, Inc.
Karl KLAGHOFER
G10 - MUSICAL INSTRUMENTS ACOUSTICS