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H04M2201/40
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Parent Industries
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ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M2201/00
Electronic components, circuits, software, systems or apparatus used in telephone systems
Current Industry
H04M2201/40
using speech recognition
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Patents Grants
last 30 patents
Information
Patent Grant
Connecting a supervisor device to a contact center engagement
Patent number
12,282,880
Issue date
Apr 22, 2025
Zoom Communications, Inc.
Jin Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call center voice system for use with a real-time complaint identif...
Patent number
12,278,926
Issue date
Apr 15, 2025
Bank of America Corporation
Emad Noorizadeh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Creating a cinematic storytelling experience using network-addressa...
Patent number
12,278,859
Issue date
Apr 15, 2025
Google LLC
Alexander Rothera
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Joining users to communications via voice commands
Patent number
12,260,153
Issue date
Mar 25, 2025
Amazon Technologies, Inc.
Ty Loren Carlson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Targeted generative AI from merged communication transcripts
Patent number
12,254,880
Issue date
Mar 18, 2025
LivePerson, Inc.
Amit Mishra
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Alternate communication options during communication delay
Patent number
12,250,343
Issue date
Mar 11, 2025
LivePerson, Inc.
Manoj Kithany
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Accessory for a voice-controlled device
Patent number
12,236,955
Issue date
Feb 25, 2025
Amazon Technologies, Inc.
Zoe Adams
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call review tool for intelligent voice interface
Patent number
12,212,712
Issue date
Jan 28, 2025
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Duane Lee Marzinzik
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for managing an incident call
Patent number
12,212,713
Issue date
Jan 28, 2025
MOTOROLA SOLUTIONS, INC.
Melanie King
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Detection and prevention of inmate to inmate message relay
Patent number
12,198,214
Issue date
Jan 14, 2025
GLOBAL TEL*LINK CORPORATION
Stephen L. Hodge
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call assistance using contact suggestions
Patent number
12,200,160
Issue date
Jan 14, 2025
Apple Inc.
Catherine Jane Vilhauer
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Transcription presentation of communication sessions
Patent number
12,190,889
Issue date
Jan 7, 2025
SORENSON IP HOLDINGS, LLC
Michael Holm
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Data analysis, filter and presentation techniques for call manageme...
Patent number
12,184,817
Issue date
Dec 31, 2024
United Services Automobile Association (USAA)
Gregory David Hansen
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for computerized interactive skill training
Patent number
12,175,394
Issue date
Dec 24, 2024
Breakthrough PerformanceTech, LLC
Martin L. Cohen
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Tool for annotating and reviewing audio conversations
Patent number
12,166,919
Issue date
Dec 10, 2024
TWILIO INC.
Tyler Cole
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for operating an interactive voice response system
Patent number
12,155,793
Issue date
Nov 26, 2024
Celligence International LLC
Pavan Agarwal
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Intelligent voice interface for handling out-of-context dialog
Patent number
12,155,794
Issue date
Nov 26, 2024
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Duane Lee Marzinzik
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Semiautomated relay method and apparatus
Patent number
12,137,183
Issue date
Nov 5, 2024
Ultratec, Inc.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Semiautomated relay method and apparatus
Patent number
12,136,426
Issue date
Nov 5, 2024
Ultratec, Inc.
Robert M Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Semiautomated relay method and apparatus
Patent number
12,136,425
Issue date
Nov 5, 2024
Ultratec, Inc.
Robert M Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Presentation of communications
Patent number
12,132,855
Issue date
Oct 29, 2024
Sorenson IP Holdings, LLC
Adam Montero
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Voice and speech recognition for call center feedback and quality a...
Patent number
12,132,865
Issue date
Oct 29, 2024
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods, systems, and devices for presenting an audio difficulties...
Patent number
12,133,022
Issue date
Oct 29, 2024
Motorola Mobility LLC
Alexandre Novaes Olivieri
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Automatic routing using search results
Patent number
12,124,523
Issue date
Oct 22, 2024
Google LLC
Michael J. LeBeau
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
EMG-based speech detection and communication
Patent number
12,118,148
Issue date
Oct 15, 2024
Snap Inc.
Assif Ziv
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for intelligent call agent evaluations
Patent number
12,113,934
Issue date
Oct 8, 2024
FMR LLC
Bryan Dempsey
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Automated calling system
Patent number
12,112,755
Issue date
Oct 8, 2024
Google LLC
Asaf Aharoni
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Artificial intelligence based technologies for improving patient ap...
Patent number
12,094,600
Issue date
Sep 17, 2024
CDW LLC
Casey Bleeker
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Processing segments or channels of sound with HRTFs
Patent number
12,089,026
Issue date
Sep 10, 2024
Philip Scott Lyren
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Voice and speech recognition for call center feedback and quality a...
Patent number
12,088,761
Issue date
Sep 10, 2024
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Sylvia Hernandez
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Patents Applications
last 30 patents
Information
Patent Application
AUTOMATED LEARNING SYSTEM ACCESSIBLE VIA TELEPHONIC COMMUNICATIONS
Publication number
20250131841
Publication date
Apr 24, 2025
Cristian Alexander Pineda
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
FRAMEWORK FOR MODALITY CONVERSION BETWEEN PHONE AND CHAT CONVERSATIONS
Publication number
20250126207
Publication date
Apr 17, 2025
Richard Zhu
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR AUDIO LIMITING IN CALL DOWNLINK ALGORITHM
Publication number
20250124941
Publication date
Apr 17, 2025
HARMAN INTERNATIONAL INDUSTRIES, INCORPORATED
Yuanru DUAN
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
Call Review Tool for Intelligent Voice Interface
Publication number
20250126203
Publication date
Apr 17, 2025
State Farm Mutual Automobile Insurance Company
Duane Lee Marzinzik
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD FOR COMMUNICATION BETWEEN VOICE AGENTS AND ELECTRONIC DEVICE...
Publication number
20250126206
Publication date
Apr 17, 2025
Samsung Electronics Co., Ltd.
Sangheon KIM
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
VOICE INTERACTION WITH AI MODELS
Publication number
20250118297
Publication date
Apr 10, 2025
Mia Labs Inc.
Kelvin Quoc Pho
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SEMIAUTOMATED RELAY METHOD AND APPARATUS
Publication number
20250118305
Publication date
Apr 10, 2025
ULTRATEC, INC.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SEMIAUTOMATED RELAY METHOD AND APPARATUS
Publication number
20250104714
Publication date
Mar 27, 2025
ULTRATEC, INC.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEM AND METHOD FOR SUPPORTING CONTACT CENTER
Publication number
20250097348
Publication date
Mar 20, 2025
Hitachi, Ltd
Takashi SUMIYOSHI
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
CALL ASSISTANCE USING CONTACT SUGGESTIONS
Publication number
20250097337
Publication date
Mar 20, 2025
Apple Inc.
Catherine Jane VILHAUER
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
EMG-BASED SPEECH DETECTION AND COMMUNICATION
Publication number
20250085780
Publication date
Mar 13, 2025
Snap Inc.
Assif Ziv
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Intelligent Voice Interface for Handling Out-of-Context Dialog
Publication number
20250088590
Publication date
Mar 13, 2025
State Farm Mutual Automobile Insurance Company
Duane Lee Marzinzik
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
PROMPTING LANGUAGE MODELS TO SELECT API CALLS
Publication number
20250078822
Publication date
Mar 6, 2025
ASAPP, INC
Hugh Nicholas Perkins
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SEMIAUTOMATED RELAY METHOD AND APPARATUS
Publication number
20250069601
Publication date
Feb 27, 2025
ULTRATEC, INC.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
METHOD/SYSTEM TO IDENTIFY, EXTRACT, AND CONVEY KEY WORDS, PHRASES,...
Publication number
20250069386
Publication date
Feb 27, 2025
Intrado Life & Safety, Inc.
Adan K. Pope
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MACHINE LEARNING TECHNIQUES FOR INTENT-BASED ROUTING OF CALLER COMM...
Publication number
20250063120
Publication date
Feb 20, 2025
Wayfair LLC
Duncan Renfrow-Symon
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
COMPUTER-BASED SYSTEMS CONFIGURED TO MONITOR A COMMUNICATION SESSIO...
Publication number
20250063118
Publication date
Feb 20, 2025
Capital One Services, LLC
Joshua Edwards
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
CAPTIONED TELEPHONE SERVICE SYSTEM FOR DETECTING AND ALERTING PEERS...
Publication number
20250047783
Publication date
Feb 6, 2025
Mezmo Corporation
Haesung LEE
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SEMIAUTOMATED RELAY METHOD AND APPARATUS
Publication number
20250037719
Publication date
Jan 30, 2025
ULTRATEC, INC.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS
Publication number
20250030797
Publication date
Jan 23, 2025
Twilio Inc.
Tyler Cole
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATIC ROUTING USING SEARCH RESULTS
Publication number
20250028771
Publication date
Jan 23, 2025
Google LLC
Michael J. LeBeau
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
PERSONAL SAFETY SYSTEM
Publication number
20250030791
Publication date
Jan 23, 2025
Run Segura LLC
Randy Nordlund
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
IDENTIFICATION AND PREVENTION OF SENSITIVE INFORMATION EXPOSURE IN...
Publication number
20250030795
Publication date
Jan 23, 2025
International Business Machines Corporation
Manu K M
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
Publication number
20250023985
Publication date
Jan 16, 2025
State Farm Mutual Automobile Insurance Company
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SEMIAUTOMATED RELAY METHOD AND APPARATUS
Publication number
20250008020
Publication date
Jan 2, 2025
ULTRATEC, INC.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SEMIAUTOMATED RELAY METHOD AND APPARATUS
Publication number
20240428798
Publication date
Dec 26, 2024
ULTRATEC, INC.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEM AND METHOD FOR IDENTIFYING COMPLIANCE STATEMENTS FROM CONTEX...
Publication number
20240430361
Publication date
Dec 26, 2024
Calabrio, Inc.
Kyle Smaagard
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
Publication number
20240422263
Publication date
Dec 19, 2024
State Farm Mutual Automobile Insurance Company
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Artificial Intelligence Based Technologies for Improving Patient Ap...
Publication number
20240420831
Publication date
Dec 19, 2024
CDW LLC
Casey Bleeker
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATED CALLING SYSTEM
Publication number
20240412733
Publication date
Dec 12, 2024
Google LLC
Asaf Aharoni
G10 - MUSICAL INSTRUMENTS ACOUSTICS