with call back arrangements

Industry

CPC
H04M3/5231

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5231with call back arrangements

Industries

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Patents Grantslast 30 patents

Information Patent Grant
System and method for managing routing of customer calls to agents
- Patent number 12,192,410
- Issue date Jan 7, 2025
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and server for processing calls originating from user termin...
- Patent number 12,192,411
- Issue date Jan 7, 2025
- ORANGE
- Apostolos Kountouris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for synchronizing agent staffing and customer c...
- Patent number 12,034,887
- Issue date Jul 9, 2024
- Taleb John Mouslmani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for processing a request from a communication terminal
- Patent number 12,034,885
- Issue date Jul 9, 2024
- ORANGE
- Frank Derville
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing customer call-backs
- Patent number 12,020,173
- Issue date Jun 25, 2024
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method, device, and server for emergency communication
- Patent number 12,010,600
- Issue date Jun 11, 2024
- MICRON ELECTRONICS LLC
- Jun Xu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for enhanced virtual queuing with access control...
- Patent number 11,968,328
- Issue date Apr 23, 2024
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Daniel Bohannon
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Interactive dialog communication via callback
- Patent number 11,962,720
- Issue date Apr 16, 2024
- Business Objects Software Ltd.
- Stephane Coze
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for intent—based active callback management usin...
- Patent number 11,949,816
- Issue date Apr 2, 2024
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for enhanced virtual queuing
- Patent number 11,936,816
- Issue date Mar 19, 2024
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Daniel Bohannon
- G07 - CHECKING-DEVICES
Information Patent Grant
System and method for enhanced virtual queuing
- Patent number 11,936,815
- Issue date Mar 19, 2024
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Daniel Bohannon
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for providing chat-based customer callbacks
- Patent number 11,917,105
- Issue date Feb 27, 2024
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Kevin Shinseki
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for replacing hold-time with a call-back in a con...
- Patent number 11,889,025
- Issue date Jan 30, 2024
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for omnichannel user engagement and response
- Patent number 11,889,023
- Issue date Jan 30, 2024
- Fancloud, Inc.
- Jean-David Dahan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for enhanced virtual queuing with targeted intera...
- Patent number 11,863,707
- Issue date Jan 2, 2024
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Daniel Bohannon
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for a cloud callback platform with predictive mul...
- Patent number 11,863,706
- Issue date Jan 2, 2024
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptive cloud conversation ecosystem
- Patent number 11,856,142
- Issue date Dec 26, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Lifecyle call routing and management in a customer service represen...
- Patent number 11,818,295
- Issue date Nov 14, 2023
- 3CLOGIC, INC.
- Navya Pandiri
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for adaptive cloud conversation platform
- Patent number 11,800,016
- Issue date Oct 24, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for enhanced virtual queuing
- Patent number 11,792,321
- Issue date Oct 17, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Daniel Bohannon
- G07 - CHECKING-DEVICES
Information Patent Grant
System and method for user, device, and transaction authentication...
- Patent number 11,792,323
- Issue date Oct 17, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for active callback management using callback obj...
- Patent number 11,792,322
- Issue date Oct 17, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Mark J. Williams
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for hybrid callback management with transparent u...
- Patent number 11,792,324
- Issue date Oct 17, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for secure storage and management of transitory d...
- Patent number 11,785,143
- Issue date Oct 10, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for enhanced virtual queuing
- Patent number 11,770,477
- Issue date Sep 26, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Daniel Bohannon
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for mobile device active callback prioritization...
- Patent number 11,770,478
- Issue date Sep 26, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for an adaptive cloud conversation platform
- Patent number 11,743,387
- Issue date Aug 29, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing routing of customer calls to agents
- Patent number 11,736,617
- Issue date Aug 22, 2023
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for intent-based active callback management usin...
- Patent number 11,736,613
- Issue date Aug 22, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for intent-based active callback management
- Patent number 11,706,341
- Issue date Jul 18, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
METHOD, DEVICE, AND SERVER FOR EMERGENCY COMMUNICATION
- Publication number 20240406701
- Publication date Dec 5, 2024
- Micron Electronics LLC
- JUN XU
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Connecting A User Device To An Agent Device At A Contact Center
- Publication number 20240259496
- Publication date Aug 1, 2024
- Zoom Video Communications, Inc.
- Maikl Adly Abdel-Malek Eskander
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR RECONNECTING AN INBOUND ORIGINATED CALL
- Publication number 20240244138
- Publication date Jul 18, 2024
- InContact Inc.
- Sudarshan KANNAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...
- Publication number 20240214493
- Publication date Jun 27, 2024
- GENESYS CLOUD SERVICES, INC.
- TALEB JOHN MOUSLMANI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and a system for silent and non-exposing alerting of previou...
- Publication number 20240205333
- Publication date Jun 20, 2024
- ATOS PUBLIC SAFETY LLC
- Eirini MICHOPANOU
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR EFFICIENT CALLBACK FUNCTIONALITY USING SIGNAL...
- Publication number 20240179242
- Publication date May 30, 2024
- ATOS Public Safety LLC
- Zisis Tsiatsikas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING
- Publication number 20230421696
- Publication date Dec 28, 2023
- Virtual Hold Technology Solutions, LLC
- Daniel Bohannon
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK PRIORITIZATION...
- Publication number 20230396709
- Publication date Dec 7, 2023
- Virtual Hold Technology Solutions, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR INTENT-BASED ACTIVE CALLBACK MANAGEMENT
- Publication number 20230388418
- Publication date Nov 30, 2023
- Virtual Hold Technology Solutions, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ADAPTIVE CLOUD CONVERSATION ECOSYSTEM
- Publication number 20230388420
- Publication date Nov 30, 2023
- Virtual Hold Technology Solutions, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AN ADAPTIVE CLOUD CONVERSATION PLATFORM
- Publication number 20230388419
- Publication date Nov 30, 2023
- Virtual Hold Technology Solutions, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT UTILIZING CONVERSA...
- Publication number 20230370550
- Publication date Nov 16, 2023
- Virtual Hold Technology Solutions, LLC
- Robert Harpley
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR SECURE TRANSITORY DATA STORAGE AND MANAGEMENT
- Publication number 20230336663
- Publication date Oct 19, 2023
- Virtual Hold Technology Solutions, LLC
- Shannon Lekas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHODS FOR HYBRID CALLBACK MANAGEMENT USING A CALLBACK...
- Publication number 20230308546
- Publication date Sep 28, 2023
- Virtual Hold Technology Solutions, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CALLBACK MANAGEMENT WITH ALTERNATE SITE ROUTI...
- Publication number 20230308545
- Publication date Sep 28, 2023
- Virtual Hold Technology Solutions, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHODS FOR INTENT - BASED ACTIVE CALLBACK MANAGEMENT US...
- Publication number 20230300249
- Publication date Sep 21, 2023
- Virtual Hold Technology Solutions, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK INTEGRATION
- Publication number 20230291836
- Publication date Sep 14, 2023
- Virtual Hold Technology Solutions, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK INTEGRATION UTL...
- Publication number 20230291837
- Publication date Sep 14, 2023
- Virtual Hold Technology Solutions, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK PRIORITIZATION
- Publication number 20230283719
- Publication date Sep 7, 2023
- Virtual Hold Technology Solutions, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONVEYING A REASON FOR A CALL TO A USER DEVICE
- Publication number 20230283713
- Publication date Sep 7, 2023
- Journey.ai
- Michael Joseph Frendo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR SECURE TRANSITORY DATA STORAGE AND MANAGEMENT
- Publication number 20230283718
- Publication date Sep 7, 2023
- Virtual Hold Technology Solutions, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR PROCESSING A REQUEST FROM A COMMUNICATION TERMINAL
- Publication number 20230262167
- Publication date Aug 17, 2023
- ORANGE
- Frank Derville
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SERVER FOR PROCESSING CALLS ORIGINATING FROM USER TERMIN...
- Publication number 20230247141
- Publication date Aug 3, 2023
- ORANGE
- Apostolos Kountouris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR INTEGRATED THIRD-PARTY CALLBACKS
- Publication number 20230239403
- Publication date Jul 27, 2023
- Capital One Services, LLC
- Jeremy GOODSITT
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHODS FOR INTENT - BASED ACTIVE CALLBACK MANAGEMENT US...
- Publication number 20230239404
- Publication date Jul 27, 2023
- Virtual Hold Technology Solutions, LLC
- Matthew DiMaria
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING
- Publication number 20230231950
- Publication date Jul 20, 2023
- Virtual Hold Technology Solutions, LLC
- Daniel Bohannon
- G07 - CHECKING-DEVICES
Information Patent Application
SYSTEM AND METHOD FOR CALLBACK MANAGEMENT WITH ALTERNATE SITE ROUTI...
- Publication number 20230224408
- Publication date Jul 13, 2023
- Virtual Hold Technology Solutions, LLC
- Daniel Bohannon
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ACTIVE CALLBACK MANAGEMENT USING CALLBACK OBJ...
- Publication number 20230216961
- Publication date Jul 6, 2023
- Virtual Hold Technology Solutions, LLC
- Mark J. Williams
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING
- Publication number 20230216959
- Publication date Jul 6, 2023
- Virtual Hold Technology Solutions, LLC
- Daniel Bohannon
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING
- Publication number 20230216960
- Publication date Jul 6, 2023
- Virtual Hold Technology Solutions, LLC
- Daniel Bohannon
- G06 - COMPUTING CALCULATING COUNTING

with call back arrangements

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

System and method for managing routing of customer calls to agents

Method and server for processing calls originating from user termin...

Systems and methods for synchronizing agent staffing and customer c...

Method for processing a request from a communication terminal

System and method for managing customer call-backs

Method, device, and server for emergency communication

System and method for enhanced virtual queuing with access control...

Interactive dialog communication via callback

System and methods for intent—based active callback management usin...

System and method for enhanced virtual queuing

System and method for enhanced virtual queuing

System and method for providing chat-based customer callbacks

System and method for replacing hold-time with a call-back in a con...

System and method for omnichannel user engagement and response

System and method for enhanced virtual queuing with targeted intera...

System and method for a cloud callback platform with predictive mul...

Adaptive cloud conversation ecosystem

Lifecyle call routing and management in a customer service represen...

System and method for adaptive cloud conversation platform

System and method for enhanced virtual queuing

System and method for user, device, and transaction authentication...

System and method for active callback management using callback obj...

System and method for hybrid callback management with transparent u...

System and method for secure storage and management of transitory d...

System and method for enhanced virtual queuing

System and method for mobile device active callback prioritization...

System and method for an adaptive cloud conversation platform

System and method for managing routing of customer calls to agents

System and methods for intent-based active callback management usin...

System and method for intent-based active callback management

Patents Applicationslast 30 patents

METHOD, DEVICE, AND SERVER FOR EMERGENCY COMMUNICATION

Connecting A User Device To An Agent Device At A Contact Center

SYSTEM AND METHOD FOR RECONNECTING AN INBOUND ORIGINATED CALL

SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...

Method and a system for silent and non-exposing alerting of previou...

METHOD AND SYSTEM FOR EFFICIENT CALLBACK FUNCTIONALITY USING SIGNAL...

SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING

SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK PRIORITIZATION...

SYSTEM AND METHOD FOR INTENT-BASED ACTIVE CALLBACK MANAGEMENT

ADAPTIVE CLOUD CONVERSATION ECOSYSTEM

SYSTEM AND METHOD FOR AN ADAPTIVE CLOUD CONVERSATION PLATFORM

SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT UTILIZING CONVERSA...

SYSTEM AND METHOD FOR SECURE TRANSITORY DATA STORAGE AND MANAGEMENT

SYSTEM AND METHODS FOR HYBRID CALLBACK MANAGEMENT USING A CALLBACK...

SYSTEM AND METHOD FOR CALLBACK MANAGEMENT WITH ALTERNATE SITE ROUTI...

SYSTEM AND METHODS FOR INTENT - BASED ACTIVE CALLBACK MANAGEMENT US...

SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK INTEGRATION

SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK INTEGRATION UTL...

SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK PRIORITIZATION

CONVEYING A REASON FOR A CALL TO A USER DEVICE

SYSTEM AND METHOD FOR SECURE TRANSITORY DATA STORAGE AND MANAGEMENT

METHOD FOR PROCESSING A REQUEST FROM A COMMUNICATION TERMINAL

METHOD AND SERVER FOR PROCESSING CALLS ORIGINATING FROM USER TERMIN...

SYSTEMS AND METHODS FOR INTEGRATED THIRD-PARTY CALLBACKS

SYSTEM AND METHODS FOR INTENT - BASED ACTIVE CALLBACK MANAGEMENT US...

SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING

SYSTEM AND METHOD FOR CALLBACK MANAGEMENT WITH ALTERNATE SITE ROUTI...

SYSTEM AND METHOD FOR ACTIVE CALLBACK MANAGEMENT USING CALLBACK OBJ...

SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING

SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING