with call distribution or queueing

Industry

CPC
H04M3/523

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/523with call distribution or queueing

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Text-based routing, transfer, and communication system
- Patent number 12,254,484
- Issue date Mar 18, 2025
- TAPTEXT LLC
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multiple caller numbers assigned to multiple called devices
- Patent number 12,256,045
- Issue date Mar 18, 2025
- FIRST ORION CORP.
- Jonathan Robert Knuth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Alternate communication options during communication delay
- Patent number 12,250,343
- Issue date Mar 11, 2025
- LivePerson, Inc.
- Manoj Kithany
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for presenting one or more products to a user via...
- Patent number 12,243,081
- Issue date Mar 4, 2025
- PATTY, LLC
- Luis Silvestre
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for reconnecting an inbound originated call
- Patent number 12,238,247
- Issue date Feb 25, 2025
- InContact Inc.
- Sudarshan Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for emergency response location (ERL) provision in a voice...
- Patent number 12,238,245
- Issue date Feb 25, 2025
- Bandwidth Inc.
- Thomas Ginter
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Technologies for adaptive predictive routing in contact center systems
- Patent number 12,225,159
- Issue date Feb 11, 2025
- Genesys Cloud Services, Inc.
- Manan Kalra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for smart gas personalized feedback service and internet of...
- Patent number 12,225,160
- Issue date Feb 11, 2025
- Chengdu Qinchuan IoT Technology Co., Ltd.
- Zehua Shao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for authenticating a caller at a call center
- Patent number 12,225,155
- Issue date Feb 11, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Lucas Wiechman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic message processing and aggregation of data in messaging
- Patent number 12,219,090
- Issue date Feb 4, 2025
- LivePerson, Inc.
- Jeffrey Salter
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for providing personalized customer experience in...
- Patent number 12,219,095
- Issue date Feb 4, 2025
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Techniques for sharing control of assigning tasks between an extern...
- Patent number 12,212,717
- Issue date Jan 28, 2025
- Afiniti, Ltd.
- Ain Chishty
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Technologies for automated process discovery in contact center systems
- Patent number 12,212,714
- Issue date Jan 28, 2025
- Genesys Cloud Services, Inc.
- Archana Sekar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing support to user of autonomous vehic...
- Patent number 12,206,822
- Issue date Jan 21, 2025
- GM CRUISE HOLDINGS LLC
- Livia Johanna
- B60 - VEHICLES IN GENERAL
Information Patent Grant
Virtual caller system
- Patent number 12,206,823
- Issue date Jan 21, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Categorizing audio calls based on machine learning models
- Patent number 12,192,409
- Issue date Jan 7, 2025
- SAP SE
- Anh Burton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing routing of customer calls to agents
- Patent number 12,192,410
- Issue date Jan 7, 2025
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and server for processing calls originating from user termin...
- Patent number 12,192,411
- Issue date Jan 7, 2025
- ORANGE
- Apostolos Kountouris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for electronic request routing and distribution
- Patent number 12,192,408
- Issue date Jan 7, 2025
- Massachusetts Mutual Life Insurance Company
- Asieh Ahani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Batch ringing for large call queues
- Patent number 12,192,407
- Issue date Jan 7, 2025
- Zoom Video Communications, Inc.
- Fengkai Zhang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Data analysis, filter and presentation techniques for call manageme...
- Patent number 12,184,817
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Gregory David Hansen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Learning based metric determination and clustering for service routing
- Patent number 12,184,814
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Predictive mapping for routing telephone calls
- Patent number 12,184,815
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Kristopher Williams
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Model-based communication routing system and method
- Patent number 12,184,816
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Merrill Lamar Madsen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for omnichannel text—based interaction transfer
- Patent number 12,175,488
- Issue date Dec 24, 2024
- TAPTEXT LLC
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for capturing data of actions
- Patent number 12,177,381
- Issue date Dec 24, 2024
- salesforce, Inc.
- Molly Mahar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving parking communications
- Patent number 12,177,384
- Issue date Dec 24, 2024
- 8x8, Inc.
- Jared Smith-Mickelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Unified communications call routing and decision based on integrate...
- Patent number 12,166,923
- Issue date Dec 10, 2024
- 8x8, Inc.
- Bryan R. Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for operating an interactive voice response system
- Patent number 12,155,793
- Issue date Nov 26, 2024
- Celligence International LLC
- Pavan Agarwal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for contact center test automation
- Patent number 12,149,655
- Issue date Nov 19, 2024
- MORGAN STANLEY SERVICES GROUP INC.
- Jayashree Phule
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
Large Call Queue Batch Ringing
- Publication number 20250097350
- Publication date Mar 20, 2025
- Zoom Video Communications, Inc.
- Fengkai ZHANG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR REROUTING COMMUNICATION IN A UNIFIED COMMUNICATIONS NETWORK
- Publication number 20250097351
- Publication date Mar 20, 2025
- Nuwave Communications, Inc.
- Mark Bunnell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR CAPTURING DATA OF ACTIONS
- Publication number 20250097345
- Publication date Mar 20, 2025
- Salesforce, Inc.
- Molly MAHAR
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DEVICE, SYSTEM AND METHOD FOR PROVIDING MACHINE LEARNING PROMPTS ON...
- Publication number 20250088591
- Publication date Mar 13, 2025
- Mitel Networks Corporation
- Jonathan BRAGANZA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...
- Publication number 20250088592
- Publication date Mar 13, 2025
- 8x8, Inc.
- Bryan R. Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD TO DETERMINE AND REMEDIATE REVERSE TRANSITION FRO...
- Publication number 20250080651
- Publication date Mar 6, 2025
- NICE Ltd
- Sanketh Sudhakar SHETTY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
GROSS LOCATION ROUTING FOR 988 SYSTEMS
- Publication number 20250080650
- Publication date Mar 6, 2025
- Intrado Life & Safety, Inc.
- John Lawrence Snapp
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
HUMAN SELECTION DIALING PLATFORM
- Publication number 20250080652
- Publication date Mar 6, 2025
- Nicole McDonald
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
REPLACEABLE ARTIFICIAL INTELLIGENCE MODELS FOR VOICE AND TEXT CHANNELS
- Publication number 20250071211
- Publication date Feb 27, 2025
- Slava Zhakov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...
- Publication number 20250069010
- Publication date Feb 27, 2025
- GENESYS CLOUD SERVICES, INC.
- Bayu Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VIRTUAL CALLER SYSTEM
- Publication number 20250071207
- Publication date Feb 27, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
POLICY-ENABLED CALL HUNTING
- Publication number 20250063119
- Publication date Feb 20, 2025
- Cisco Technology, Inc.
- Christopher E. Pearce
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MACHINE LEARNING TECHNIQUES FOR INTENT-BASED ROUTING OF CALLER COMM...
- Publication number 20250063120
- Publication date Feb 20, 2025
- Wayfair LLC
- Duncan Renfrow-Symon
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHODS FOR USING ENHANCED QR CODES IN A CALL TO ACTION
- Publication number 20250054012
- Publication date Feb 13, 2025
- TapText llc
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20250047789
- Publication date Feb 6, 2025
- Afiniti, Ltd.
- Umut Demirtas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATIC EMERGENCY CALL MANAGEMENT
- Publication number 20250047788
- Publication date Feb 6, 2025
- HelpE Ltd.
- OREN BLUSTEIN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MONITORING REPRESENTATIVES IN A CONTACT CENTER ENVIRONMENT
- Publication number 20250039302
- Publication date Jan 30, 2025
- State Farm Mutual Automobile Insurance Company
- Chad Skinner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL TRAFFIC DATA MONITORING AND MANAGEMENT
- Publication number 20250039298
- Publication date Jan 30, 2025
- FIRST ORION CORP.
- Samuel Kenton Welch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LE...
- Publication number 20250039303
- Publication date Jan 30, 2025
- Cisco Technology, Inc.
- Arunabh Bhattacharjee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR OPTIMIZING ASSISTANCE CHANNEL ROUTING
- Publication number 20250039300
- Publication date Jan 30, 2025
- AFINITI, LTD.
- Julian Lopez-Portillo Garcia-Lopez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Data Aggregation For User Interaction Prioritization
- Publication number 20250039301
- Publication date Jan 30, 2025
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR DYNAMICALLY PRIORITIZING INBOUND INTERACTIONS IN A DIGIT...
- Publication number 20250039304
- Publication date Jan 30, 2025
- NICE Ltd
- Pramod GIRI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND SYSTEMS FOR A CLOUD-BASED, INTELLIGENT AND INTERACTIVE...
- Publication number 20250037137
- Publication date Jan 30, 2025
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...
- Publication number 20250030801
- Publication date Jan 23, 2025
- ORACLE INTERNATIONAL CORPORATION
- Prateek Pramod KATAGERI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION
- Publication number 20250030769
- Publication date Jan 23, 2025
- Twilio Inc.
- Jeffrey Lawson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY
- Publication number 20250023928
- Publication date Jan 16, 2025
- Comcast Cable Communications, LLC
- Chia-Chang Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMMUNICATION SYSTEM
- Publication number 20250022017
- Publication date Jan 16, 2025
- KOTOZNA, INC.
- Genri GOTO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION
- Publication number 20250023986
- Publication date Jan 16, 2025
- AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
- STUART ROLINSON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM
- Publication number 20250016269
- Publication date Jan 9, 2025
- Gridspace Inc.
- Anthony Scodary
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method, system, and article of manufacture for assigning values fro...
- Publication number 20250005024
- Publication date Jan 2, 2025
- Isbei Ltd.
- Abdullah Asghar Sheikh
- G06 - COMPUTING CALCULATING COUNTING

with call distribution or queueing

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Text-based routing, transfer, and communication system

Multiple caller numbers assigned to multiple called devices

Alternate communication options during communication delay

System and method for presenting one or more products to a user via...

System and method for reconnecting an inbound originated call

Methods for emergency response location (ERL) provision in a voice...

Technologies for adaptive predictive routing in contact center systems

Method for smart gas personalized feedback service and internet of...

Systems and methods for authenticating a caller at a call center

Dynamic message processing and aggregation of data in messaging

System and method for providing personalized customer experience in...

Techniques for sharing control of assigning tasks between an extern...

Technologies for automated process discovery in contact center systems

System and method for providing support to user of autonomous vehic...

Virtual caller system

Categorizing audio calls based on machine learning models

System and method for managing routing of customer calls to agents

Method and server for processing calls originating from user termin...

Systems and methods for electronic request routing and distribution

Batch ringing for large call queues

Data analysis, filter and presentation techniques for call manageme...

Learning based metric determination and clustering for service routing

Predictive mapping for routing telephone calls

Model-based communication routing system and method

System and method for omnichannel text—based interaction transfer

Method and system for capturing data of actions

Apparatuses and methods involving parking communications

Unified communications call routing and decision based on integrate...

Systems and methods for operating an interactive voice response system

System and method for contact center test automation

Patents Applicationslast 30 patents

Large Call Queue Batch Ringing

METHOD FOR REROUTING COMMUNICATION IN A UNIFIED COMMUNICATIONS NETWORK

METHOD AND SYSTEM FOR CAPTURING DATA OF ACTIONS

DEVICE, SYSTEM AND METHOD FOR PROVIDING MACHINE LEARNING PROMPTS ON...

UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...

SYSTEM AND METHOD TO DETERMINE AND REMEDIATE REVERSE TRANSITION FRO...

GROSS LOCATION ROUTING FOR 988 SYSTEMS

HUMAN SELECTION DIALING PLATFORM

REPLACEABLE ARTIFICIAL INTELLIGENCE MODELS FOR VOICE AND TEXT CHANNELS

METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...

VIRTUAL CALLER SYSTEM

POLICY-ENABLED CALL HUNTING

MACHINE LEARNING TECHNIQUES FOR INTENT-BASED ROUTING OF CALLER COMM...

SYSTEM AND METHODS FOR USING ENHANCED QR CODES IN A CALL TO ACTION

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

SYSTEMS AND METHODS FOR AUTOMATIC EMERGENCY CALL MANAGEMENT

MONITORING REPRESENTATIVES IN A CONTACT CENTER ENVIRONMENT

CALL TRAFFIC DATA MONITORING AND MANAGEMENT

ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LE...

TECHNIQUES FOR OPTIMIZING ASSISTANCE CHANNEL ROUTING

Data Aggregation For User Interaction Prioritization

METHOD FOR DYNAMICALLY PRIORITIZING INBOUND INTERACTIONS IN A DIGIT...

METHODS AND SYSTEMS FOR A CLOUD-BASED, INTELLIGENT AND INTERACTIVE...

ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...

SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION

VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY

COMMUNICATION SYSTEM

INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION

CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM

Method, system, and article of manufacture for assigning values fro...