with call distribution or queueing

Industry

CPC
H04M3/523

This industry / category may be too specific. Please go to a parent level for more data

Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/523with call distribution or queueing

Industries

Please log in for detailed analytics

Patents Grantslast 30 patents

Information Patent Grant
Unified communications call routing and decision based on integrate...
- Patent number 12,166,923
- Issue date Dec 10, 2024
- 8x8, Inc.
- Bryan R. Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for operating an interactive voice response system
- Patent number 12,155,793
- Issue date Nov 26, 2024
- Celligence International LLC
- Pavan Agarwal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for contact center test automation
- Patent number 12,149,655
- Issue date Nov 19, 2024
- MORGAN STANLEY SERVICES GROUP INC.
- Jayashree Phule
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communications system for automatically routing data communications...
- Patent number 12,149,658
- Issue date Nov 19, 2024
- 8x8, Inc.
- Arunim Samat
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for dynamic adaptive routing of deferrable work i...
- Patent number 12,147,924
- Issue date Nov 19, 2024
- Genesys Cloud Services, Inc.
- Bayu Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for multi - channel dynamic advertisement system
- Patent number 12,147,996
- Issue date Nov 19, 2024
- TAPTEXT LLC
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for contextual communication
- Patent number 12,149,592
- Issue date Nov 19, 2024
- TWILIO INC.
- Jeffrey Lawson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
User interaction enhancement for contact center
- Patent number 12,143,535
- Issue date Nov 12, 2024
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for dynamically extending analytics in a cloud c...
- Patent number 12,143,449
- Issue date Nov 12, 2024
- IntelePeer
- John Ward
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call traffic data monitoring and management
- Patent number 12,143,532
- Issue date Nov 12, 2024
- FIRST ORION CORP.
- Samuel Kenton Welch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving data-communications virtual assis...
- Patent number 12,143,537
- Issue date Nov 12, 2024
- 8x8, Inc.
- Arunim Samat
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Chat bot asynchronous agent escalation
- Patent number 12,143,534
- Issue date Nov 12, 2024
- Walmart Apollo, LLC
- Navin Naidu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communications processing
- Patent number 12,143,533
- Issue date Nov 12, 2024
- American Tel-A-Systems, Inc.
- Thomas V. Curtin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent matching of a user to an agent for a communication session
- Patent number 12,143,536
- Issue date Nov 12, 2024
- American Express Travel Related Service Company, Inc.
- Stuart Rolinson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Configurable dynamic call routing and matching system
- Patent number 12,132,866
- Issue date Oct 29, 2024
- Gridspace Inc.
- Anthony Scodary
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System architecture for fraud detection
- Patent number 12,126,761
- Issue date Oct 22, 2024
- Verint Americas Inc.
- James DelloStritto
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking performance in a contact center system
- Patent number 12,120,268
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 12,120,271
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamically creating a contact address to customer support based on...
- Patent number 12,117,890
- Issue date Oct 15, 2024
- Dell Products L.P.
- Karthik Ranganathan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Monitoring representatives in a contact center environment
- Patent number 12,120,270
- Issue date Oct 15, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Chad Skinner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing routing of customer calls
- Patent number 12,113,936
- Issue date Oct 8, 2024
- Massachusetts Mutual Life Insurance Company
- Gareth Ross
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for secure call routing and queuing
- Patent number 12,113,935
- Issue date Oct 8, 2024
- SECURE ROUTE, INC.
- John Viv Shore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for identifying themes in interactive communications
- Patent number 12,101,439
- Issue date Sep 24, 2024
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic precision queue routing
- Patent number 12,101,440
- Issue date Sep 24, 2024
- United Services Automobile Association (USAA)
- Joseph Reed Lewis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent speech-enabled scripting
- Patent number 12,088,760
- Issue date Sep 10, 2024
- American Tel-A-Systems, Inc.
- Thomas V. Curtin
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Selecting a target queue for an electronic communication
- Patent number 12,081,702
- Issue date Sep 3, 2024
- CAPITAL ONE SERVICES, LLC
- Selvakannan Dhandapani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
High fidelity call center simulator
- Patent number 12,081,703
- Issue date Sep 3, 2024
- United Services Automobile Association (USAA)
- Lambros Petropoulos
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
- Patent number 12,081,699
- Issue date Sep 3, 2024
- CAPITAL ONE SERVICES, LLC
- Scott Karp
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for decisioning behavioral pairing in a task assignment...
- Patent number 12,075,003
- Issue date Aug 27, 2024
- Afiniti, Ltd.
- Caroline O'Brien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for using enhanced QR codes in a call to action
- Patent number 12,067,587
- Issue date Aug 20, 2024
- TAPTEXT LLC
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
COMPUTER-IMPLEMENTED SYSTEMS CONFIGURED FOR AUTOMATED ELECTRONIC ME...
- Publication number 20240419916
- Publication date Dec 19, 2024
- Celligence International LLC
- Pavan AGARWAL
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...
- Publication number 20240422264
- Publication date Dec 19, 2024
- NICE Ltd
- Bhupendra PANDEY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...
- Publication number 20240412147
- Publication date Dec 12, 2024
- NICE Ltd
- Kunal Khanvilkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...
- Publication number 20240414271
- Publication date Dec 12, 2024
- Afiniti, Ltd.
- Caroline O'BRIEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20240414269
- Publication date Dec 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
- Publication number 20240414270
- Publication date Dec 12, 2024
- Capital One Services, LLC
- Aysu Ezen CAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD, DEVICE, AND SERVER FOR EMERGENCY COMMUNICATION
- Publication number 20240406701
- Publication date Dec 5, 2024
- Micron Electronics LLC
- JUN XU
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL FLOW SOLUTIONS FOR MONITORING AND EMERGENCY RESPONSE
- Publication number 20240388657
- Publication date Nov 21, 2024
- RAPIDSOS, INC.
- Conor Fucci
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMMUNICATION ROUTER AND HUB
- Publication number 20240380845
- Publication date Nov 14, 2024
- Better Holdco, Inc.
- James Fallisgaard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
- Publication number 20240380843
- Publication date Nov 14, 2024
- Capital One Services, LLC
- Scott KARP
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for generating an expandable pool of virtual agen...
- Publication number 20240372947
- Publication date Nov 7, 2024
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Training Modeling Engines To Predict Contact Center Agent Demand
- Publication number 20240364815
- Publication date Oct 31, 2024
- Zoom Video Communications, Inc.
- Qiumin Dong
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MITIGATING CALL SETUP DISRUPTIONS
- Publication number 20240364810
- Publication date Oct 31, 2024
- T-Mobile Innovations LLC
- Zain Us Salekin Mohammed
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTEXT-AWARE AUDIO INTERFACING
- Publication number 20240357036
- Publication date Oct 24, 2024
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR CONTEXT-BASED CALL ROUTING FOR SUPPORT SERVICES
- Publication number 20240348727
- Publication date Oct 17, 2024
- T-Mobile USA, Inc.
- Antoine T. Tran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...
- Publication number 20240340375
- Publication date Oct 10, 2024
- Vocodia Holdings Corp
- James V. SPOSATO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EXPEDITING A SUPPORT CALL BASED ON PRECEDING ELECTRONIC ACTIVITY
- Publication number 20240340377
- Publication date Oct 10, 2024
- Providence St. Joseph Health
- Robin Monks
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Distributing Queries To Agent Group Devices
- Publication number 20240333838
- Publication date Oct 3, 2024
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT
- Publication number 20240323278
- Publication date Sep 26, 2024
- State Farm Mutual Automobile Insurance Company
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20240305717
- Publication date Sep 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Managing Communications in a Networked Call C...
- Publication number 20240305716
- Publication date Sep 12, 2024
- Talkdesk, Inc
- Ana Priscila Vieira Alves dos Santos
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR GENERATING DATA TO TRAIN MODELS FOR PREDIC...
- Publication number 20240296831
- Publication date Sep 5, 2024
- Uniphore Technologies, Inc.
- Gideon Hollander
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION
- Publication number 20240291919
- Publication date Aug 29, 2024
- Twilio Inc.
- Christer Jan Erik Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CLOUD-BASED TEXT REDIRECT WITH MASKING
- Publication number 20240281839
- Publication date Aug 22, 2024
- TapText llc
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Computer-Assisted Patient Navigation and Information Systems and Me...
- Publication number 20240277227
- Publication date Aug 22, 2024
- Forge Laboratories, LLC
- Randall S. Hickle
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Calculating An Estimated Wait Time
- Publication number 20240275884
- Publication date Aug 15, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ALTERNATE COMMUNICATION OPTIONS DURING COMMUNICATION DELAY
- Publication number 20240267461
- Publication date Aug 8, 2024
- LivePerson, Inc.
- Manoj Kithany
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Predicting Call Volume Using Call Volume Data
- Publication number 20240267457
- Publication date Aug 8, 2024
- Zoom Video Communications, Inc.
- Davide Giovanardi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Connecting A User Device To An Agent Device At A Contact Center
- Publication number 20240259496
- Publication date Aug 1, 2024
- Zoom Video Communications, Inc.
- Maikl Adly Abdel-Malek Eskander
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS
- Publication number 20240259497
- Publication date Aug 1, 2024
- GENESYS CLOUD SERVICES, INC.
- Manan Kalra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

with call distribution or queueing

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Unified communications call routing and decision based on integrate...

Systems and methods for operating an interactive voice response system

System and method for contact center test automation

Communications system for automatically routing data communications...

Method and system for dynamic adaptive routing of deferrable work i...

System and method for multi - channel dynamic advertisement system

System and method for contextual communication

User interaction enhancement for contact center

System and methods for dynamically extending analytics in a cloud c...

Call traffic data monitoring and management

Apparatuses and methods involving data-communications virtual assis...

Chat bot asynchronous agent escalation

Communications processing

Intelligent matching of a user to an agent for a communication session

Configurable dynamic call routing and matching system

System architecture for fraud detection

Techniques for benchmarking performance in a contact center system

Matching using agent/caller sensitivity to performance

Dynamically creating a contact address to customer support based on...

Monitoring representatives in a contact center environment

System and method for managing routing of customer calls

System and method for secure call routing and queuing

System and method for identifying themes in interactive communications

Dynamic precision queue routing

Intelligent speech-enabled scripting

Selecting a target queue for an electronic communication

High fidelity call center simulator

Systems for transitioning telephony-based and in-person servicing i...

Techniques for decisioning behavioral pairing in a task assignment...

System and methods for using enhanced QR codes in a call to action

Patents Applicationslast 30 patents

COMPUTER-IMPLEMENTED SYSTEMS CONFIGURED FOR AUTOMATED ELECTRONIC ME...

SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...

SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...

TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS

METHOD, DEVICE, AND SERVER FOR EMERGENCY COMMUNICATION

CALL FLOW SOLUTIONS FOR MONITORING AND EMERGENCY RESPONSE

COMMUNICATION ROUTER AND HUB

SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...

System and method for generating an expandable pool of virtual agen...

Training Modeling Engines To Predict Contact Center Agent Demand

MITIGATING CALL SETUP DISRUPTIONS

CONTEXT-AWARE AUDIO INTERFACING

TECHNIQUES FOR CONTEXT-BASED CALL ROUTING FOR SUPPORT SERVICES

SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...

EXPEDITING A SUPPORT CALL BASED ON PRECEDING ELECTRONIC ACTIVITY

Distributing Queries To Agent Group Devices

INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

System and Method for Managing Communications in a Networked Call C...

METHOD AND APPARATUS FOR GENERATING DATA TO TRAIN MODELS FOR PREDIC...

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

CLOUD-BASED TEXT REDIRECT WITH MASKING

Computer-Assisted Patient Navigation and Information Systems and Me...

Calculating An Estimated Wait Time

ALTERNATE COMMUNICATION OPTIONS DURING COMMUNICATION DELAY

Predicting Call Volume Using Call Volume Data

Connecting A User Device To An Agent Device At A Contact Center

TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS