with call distribution or queueing

Industry

CPC
H04M3/523

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/523with call distribution or queueing

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Technologies for adaptive predictive routing in contact center systems
- Patent number 12,225,159
- Issue date Feb 11, 2025
- Genesys Cloud Services, Inc.
- Manan Kalra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for smart gas personalized feedback service and internet of...
- Patent number 12,225,160
- Issue date Feb 11, 2025
- Chengdu Qinchuan IoT Technology Co., Ltd.
- Zehua Shao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for authenticating a caller at a call center
- Patent number 12,225,155
- Issue date Feb 11, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Lucas Wiechman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic message processing and aggregation of data in messaging
- Patent number 12,219,090
- Issue date Feb 4, 2025
- LivePerson, Inc.
- Jeffrey Salter
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for providing personalized customer experience in...
- Patent number 12,219,095
- Issue date Feb 4, 2025
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Techniques for sharing control of assigning tasks between an extern...
- Patent number 12,212,717
- Issue date Jan 28, 2025
- Afiniti, Ltd.
- Ain Chishty
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Technologies for automated process discovery in contact center systems
- Patent number 12,212,714
- Issue date Jan 28, 2025
- Genesys Cloud Services, Inc.
- Archana Sekar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing support to user of autonomous vehic...
- Patent number 12,206,822
- Issue date Jan 21, 2025
- GM CRUISE HOLDINGS LLC
- Livia Johanna
- B60 - VEHICLES IN GENERAL
Information Patent Grant
Virtual caller system
- Patent number 12,206,823
- Issue date Jan 21, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Categorizing audio calls based on machine learning models
- Patent number 12,192,409
- Issue date Jan 7, 2025
- SAP SE
- Anh Burton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing routing of customer calls to agents
- Patent number 12,192,410
- Issue date Jan 7, 2025
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and server for processing calls originating from user termin...
- Patent number 12,192,411
- Issue date Jan 7, 2025
- ORANGE
- Apostolos Kountouris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for electronic request routing and distribution
- Patent number 12,192,408
- Issue date Jan 7, 2025
- Massachusetts Mutual Life Insurance Company
- Asieh Ahani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Batch ringing for large call queues
- Patent number 12,192,407
- Issue date Jan 7, 2025
- Zoom Video Communications, Inc.
- Fengkai Zhang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Data analysis, filter and presentation techniques for call manageme...
- Patent number 12,184,817
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Gregory David Hansen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Learning based metric determination and clustering for service routing
- Patent number 12,184,814
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Predictive mapping for routing telephone calls
- Patent number 12,184,815
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Kristopher Williams
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Model-based communication routing system and method
- Patent number 12,184,816
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Merrill Lamar Madsen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for omnichannel text—based interaction transfer
- Patent number 12,175,488
- Issue date Dec 24, 2024
- TAPTEXT LLC
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for capturing data of actions
- Patent number 12,177,381
- Issue date Dec 24, 2024
- salesforce, Inc.
- Molly Mahar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving parking communications
- Patent number 12,177,384
- Issue date Dec 24, 2024
- 8x8, Inc.
- Jared Smith-Mickelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Unified communications call routing and decision based on integrate...
- Patent number 12,166,923
- Issue date Dec 10, 2024
- 8x8, Inc.
- Bryan R. Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for operating an interactive voice response system
- Patent number 12,155,793
- Issue date Nov 26, 2024
- Celligence International LLC
- Pavan Agarwal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for contact center test automation
- Patent number 12,149,655
- Issue date Nov 19, 2024
- MORGAN STANLEY SERVICES GROUP INC.
- Jayashree Phule
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communications system for automatically routing data communications...
- Patent number 12,149,658
- Issue date Nov 19, 2024
- 8x8, Inc.
- Arunim Samat
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for dynamic adaptive routing of deferrable work i...
- Patent number 12,147,924
- Issue date Nov 19, 2024
- Genesys Cloud Services, Inc.
- Bayu Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for multi - channel dynamic advertisement system
- Patent number 12,147,996
- Issue date Nov 19, 2024
- TAPTEXT LLC
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for contextual communication
- Patent number 12,149,592
- Issue date Nov 19, 2024
- TWILIO INC.
- Jeffrey Lawson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
User interaction enhancement for contact center
- Patent number 12,143,535
- Issue date Nov 12, 2024
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for dynamically extending analytics in a cloud c...
- Patent number 12,143,449
- Issue date Nov 12, 2024
- IntelePeer
- John Ward
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHODS FOR USING ENHANCED QR CODES IN A CALL TO ACTION
- Publication number 20250054012
- Publication date Feb 13, 2025
- TapText llc
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20250047789
- Publication date Feb 6, 2025
- Afiniti, Ltd.
- Umut Demirtas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATIC EMERGENCY CALL MANAGEMENT
- Publication number 20250047788
- Publication date Feb 6, 2025
- HelpE Ltd.
- OREN BLUSTEIN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MONITORING REPRESENTATIVES IN A CONTACT CENTER ENVIRONMENT
- Publication number 20250039302
- Publication date Jan 30, 2025
- State Farm Mutual Automobile Insurance Company
- Chad Skinner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL TRAFFIC DATA MONITORING AND MANAGEMENT
- Publication number 20250039298
- Publication date Jan 30, 2025
- FIRST ORION CORP.
- Samuel Kenton Welch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LE...
- Publication number 20250039303
- Publication date Jan 30, 2025
- Cisco Technology, Inc.
- Arunabh Bhattacharjee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR OPTIMIZING ASSISTANCE CHANNEL ROUTING
- Publication number 20250039300
- Publication date Jan 30, 2025
- AFINITI, LTD.
- Julian Lopez-Portillo Garcia-Lopez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND SYSTEMS FOR A CLOUD-BASED, INTELLIGENT AND INTERACTIVE...
- Publication number 20250037137
- Publication date Jan 30, 2025
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Data Aggregation For User Interaction Prioritization
- Publication number 20250039301
- Publication date Jan 30, 2025
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR DYNAMICALLY PRIORITIZING INBOUND INTERACTIONS IN A DIGIT...
- Publication number 20250039304
- Publication date Jan 30, 2025
- NICE Ltd
- Pramod GIRI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...
- Publication number 20250030801
- Publication date Jan 23, 2025
- ORACLE INTERNATIONAL CORPORATION
- Prateek Pramod KATAGERI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION
- Publication number 20250030769
- Publication date Jan 23, 2025
- Twilio Inc.
- Jeffrey Lawson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY
- Publication number 20250023928
- Publication date Jan 16, 2025
- Comcast Cable Communications, LLC
- Chia-Chang Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMMUNICATION SYSTEM
- Publication number 20250022017
- Publication date Jan 16, 2025
- KOTOZNA, INC.
- Genri GOTO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION
- Publication number 20250023986
- Publication date Jan 16, 2025
- AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
- STUART ROLINSON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM
- Publication number 20250016269
- Publication date Jan 9, 2025
- Gridspace Inc.
- Anthony Scodary
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method, system, and article of manufacture for assigning values fro...
- Publication number 20250005024
- Publication date Jan 2, 2025
- Isbei Ltd.
- Abdullah Asghar Sheikh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method, system, and article of manufacture for benchmarking pairing...
- Publication number 20250008022
- Publication date Jan 2, 2025
- Isbei Ltd.
- Yasir Zamir Ahmad
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR INTELLIGENT CALLER TO AGENT ASSIGNMENT
- Publication number 20240430362
- Publication date Dec 26, 2024
- Allstate Insurance Company
- Gregory Kelleher
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMPUTER-IMPLEMENTED SYSTEMS CONFIGURED FOR AUTOMATED ELECTRONIC ME...
- Publication number 20240419916
- Publication date Dec 19, 2024
- Celligence International LLC
- Pavan AGARWAL
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...
- Publication number 20240422264
- Publication date Dec 19, 2024
- NICE Ltd
- Bhupendra PANDEY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...
- Publication number 20240412147
- Publication date Dec 12, 2024
- NICE Ltd
- Kunal Khanvilkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...
- Publication number 20240414271
- Publication date Dec 12, 2024
- Afiniti, Ltd.
- Caroline O'BRIEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20240414269
- Publication date Dec 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
- Publication number 20240414270
- Publication date Dec 12, 2024
- Capital One Services, LLC
- Aysu Ezen CAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD, DEVICE, AND SERVER FOR EMERGENCY COMMUNICATION
- Publication number 20240406701
- Publication date Dec 5, 2024
- Micron Electronics LLC
- JUN XU
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL FLOW SOLUTIONS FOR MONITORING AND EMERGENCY RESPONSE
- Publication number 20240388657
- Publication date Nov 21, 2024
- RAPIDSOS, INC.
- Conor Fucci
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMMUNICATION ROUTER AND HUB
- Publication number 20240380845
- Publication date Nov 14, 2024
- Better Holdco, Inc.
- James Fallisgaard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
- Publication number 20240380843
- Publication date Nov 14, 2024
- Capital One Services, LLC
- Scott KARP
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for generating an expandable pool of virtual agen...
- Publication number 20240372947
- Publication date Nov 7, 2024
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

with call distribution or queueing

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Technologies for adaptive predictive routing in contact center systems

Method for smart gas personalized feedback service and internet of...

Systems and methods for authenticating a caller at a call center

Dynamic message processing and aggregation of data in messaging

System and method for providing personalized customer experience in...

Techniques for sharing control of assigning tasks between an extern...

Technologies for automated process discovery in contact center systems

System and method for providing support to user of autonomous vehic...

Virtual caller system

Categorizing audio calls based on machine learning models

System and method for managing routing of customer calls to agents

Method and server for processing calls originating from user termin...

Systems and methods for electronic request routing and distribution

Batch ringing for large call queues

Data analysis, filter and presentation techniques for call manageme...

Learning based metric determination and clustering for service routing

Predictive mapping for routing telephone calls

Model-based communication routing system and method

System and method for omnichannel text—based interaction transfer

Method and system for capturing data of actions

Apparatuses and methods involving parking communications

Unified communications call routing and decision based on integrate...

Systems and methods for operating an interactive voice response system

System and method for contact center test automation

Communications system for automatically routing data communications...

Method and system for dynamic adaptive routing of deferrable work i...

System and method for multi - channel dynamic advertisement system

System and method for contextual communication

User interaction enhancement for contact center

System and methods for dynamically extending analytics in a cloud c...

Patents Applicationslast 30 patents

SYSTEM AND METHODS FOR USING ENHANCED QR CODES IN A CALL TO ACTION

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

SYSTEMS AND METHODS FOR AUTOMATIC EMERGENCY CALL MANAGEMENT

MONITORING REPRESENTATIVES IN A CONTACT CENTER ENVIRONMENT

CALL TRAFFIC DATA MONITORING AND MANAGEMENT

ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LE...

TECHNIQUES FOR OPTIMIZING ASSISTANCE CHANNEL ROUTING

METHODS AND SYSTEMS FOR A CLOUD-BASED, INTELLIGENT AND INTERACTIVE...

Data Aggregation For User Interaction Prioritization

METHOD FOR DYNAMICALLY PRIORITIZING INBOUND INTERACTIONS IN A DIGIT...

ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...

SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION

VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY

COMMUNICATION SYSTEM

INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION

CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM

Method, system, and article of manufacture for assigning values fro...

Method, system, and article of manufacture for benchmarking pairing...

SYSTEMS AND METHODS FOR INTELLIGENT CALLER TO AGENT ASSIGNMENT

COMPUTER-IMPLEMENTED SYSTEMS CONFIGURED FOR AUTOMATED ELECTRONIC ME...

SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...

SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...

TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS

METHOD, DEVICE, AND SERVER FOR EMERGENCY COMMUNICATION

CALL FLOW SOLUTIONS FOR MONITORING AND EMERGENCY RESPONSE

COMMUNICATION ROUTER AND HUB

SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...

System and method for generating an expandable pool of virtual agen...