Membership
Tour
Register
Log in
with call distribution or queueing
Follow
Industry
CPC
H04M3/523
This industry / category may be too specific. Please go to a parent level for more data
Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M3/00
Automatic or semi-automatic exchanges
Current Industry
H04M3/523
with call distribution or queueing
Industries
Overview
Organizations
People
Information
Impact
Patents Grants
last 30 patents
Information
Patent Grant
Limiting query distribution within an agent group based on skip cri...
Patent number
11,991,313
Issue date
May 21, 2024
Zoom Video Communications, Inc.
Yongxiang Dai
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Calculating an estimated wait time at a contact center
Patent number
11,991,314
Issue date
May 21, 2024
Zoom Video Communications, Inc.
Kristin Renae Bosch
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for queuing a communication session
Patent number
11,991,312
Issue date
May 21, 2024
TWILIO INC.
Christer Jan Erik Fahlgren
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call volume prediction
Patent number
11,991,308
Issue date
May 21, 2024
Zoom Video Communications, Inc.
Davide Giovanardi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Bilateral communication in a login-free environment
Patent number
11,991,311
Issue date
May 21, 2024
Allstate Insurance Company
Sean Beavers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods, internet of things systems, and media for seat management...
Patent number
11,985,271
Issue date
May 14, 2024
Chengdu Qinchuan IoT Technology Co., Ltd.
Zehua Shao
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Omnichannel text-based routing, transfer, and communication system...
Patent number
11,978,077
Issue date
May 7, 2024
TAPTEXT LLC
Steve Doumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for determining a likelihood of a lead conversi...
Patent number
11,977,996
Issue date
May 7, 2024
REVAGENCY IP, LLC
Brad L. Anderson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for enhanced virtual queuing with access control...
Patent number
11,968,328
Issue date
Apr 23, 2024
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Daniel Bohannon
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods relating to routing incoming interactions in a...
Patent number
11,968,329
Issue date
Apr 23, 2024
Robert Kassel
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method improving inbound leads and phone calls processin...
Patent number
11,968,326
Issue date
Apr 23, 2024
Micro Macro Assets, LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call routing methods and systems
Patent number
11,962,721
Issue date
Apr 16, 2024
United Services Automobile Association (USAA)
Peter H. McKenna
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Interactive dialog communication via callback
Patent number
11,962,720
Issue date
Apr 16, 2024
Business Objects Software Ltd.
Stephane Coze
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method to gauge agent self-assessment effectiveness in a...
Patent number
11,961,031
Issue date
Apr 16, 2024
NICE LTD.
Harshit Kumar Sharma
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Communication router and hub
Patent number
11,956,387
Issue date
Apr 9, 2024
Better Holdco, Inc.
James Fallisgaard
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and methods for intent—based active callback management usin...
Patent number
11,949,816
Issue date
Apr 2, 2024
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Matthew DiMaria
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method of integrating artificial intelligence systems to dynamicall...
Patent number
RE49905
Issue date
Apr 2, 2024
Avaya Management L.P.
Neil O'Connor
Information
Patent Grant
Method and apparatus for routing communications within a contact ce...
Patent number
11,943,391
Issue date
Mar 26, 2024
TALKDESK, INC.
António Pedro Dourado de Moura Veloso
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for providing personalized customer experience in...
Patent number
11,943,392
Issue date
Mar 26, 2024
CAPITAL ONE SERVICES, LLC
Aysu Ezen Can
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Message routing in a contact center
Patent number
11,936,808
Issue date
Mar 19, 2024
Avaya Management L.P.
Philip McCann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for enhanced virtual queuing
Patent number
11,936,816
Issue date
Mar 19, 2024
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Daniel Bohannon
G07 - CHECKING-DEVICES
Information
Patent Grant
System and method for enhanced virtual queuing
Patent number
11,936,815
Issue date
Mar 19, 2024
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Daniel Bohannon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for automatically assigning a customer call to an...
Patent number
11,936,818
Issue date
Mar 19, 2024
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for behavioral pairing in a task assignment system
Patent number
11,936,817
Issue date
Mar 19, 2024
Afiniti, Ltd.
Vikash Khatri
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method, system, and computer program product to accurately route a...
Patent number
11,930,132
Issue date
Mar 12, 2024
Baptist Health South Florida, Inc.
Matthew Jared Baumann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Methods and apparatus for determining wait times
Patent number
11,928,897
Issue date
Mar 12, 2024
Walmart Apollo, LLC
Shengyang Zhang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for behavioral pairing in a task assignment system
Patent number
11,922,213
Issue date
Mar 5, 2024
Afiniti, Ltd.
Ittai Kan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
Patent number
11,924,378
Issue date
Mar 5, 2024
CAPITAL ONE SERVICES, LLC
Scott Karp
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for behavioral pairing in a task assignment system
Patent number
11,915,042
Issue date
Feb 27, 2024
Afiniti, Ltd.
Ittai Kan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for providing chat-based customer callbacks
Patent number
11,917,105
Issue date
Feb 27, 2024
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Kevin Shinseki
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
Publication number
20240163372
Publication date
May 16, 2024
Capital One Services, LLC
Scott KARP
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Mapping A Contact Center Service Request To A Modality
Publication number
20240163373
Publication date
May 16, 2024
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR OMNICHANNEL TEXT - BASED INTERACTION TRANSFER
Publication number
20240161140
Publication date
May 16, 2024
TapText llc
Steve Doumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SHARED RESOURCE ALLOCATION FOR MULTIPLE QUEUE PROCESSING
Publication number
20240155056
Publication date
May 9, 2024
BITE NINJA, INC.
William Charles CLEM
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR
Publication number
20240155057
Publication date
May 9, 2024
ZenPayroll, Inc.
Brandon Anthony Scott
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...
Publication number
20240146845
Publication date
May 2, 2024
8x8, Inc.
Bryan R. Martin
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Distributed Computing Architecture For Intent Matching
Publication number
20240143930
Publication date
May 2, 2024
Zoom Video Communications, Inc.
Connor Isaac Brinton
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION
Publication number
20240129408
Publication date
Apr 18, 2024
AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
STUART ROLINSON
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
Publication number
20240121341
Publication date
Apr 11, 2024
Twilio Inc.
John Wolthuis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Request Routing Based On Contact Center Engagement History
Publication number
20240121340
Publication date
Apr 11, 2024
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR IMPLEMENTING A CLOUD-TO-ENTERPRISE VOICE APPL...
Publication number
20240106872
Publication date
Mar 28, 2024
Bank of America Corporation
Samuel Lubachevsky
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION
Publication number
20240098149
Publication date
Mar 21, 2024
Twilio Inc.
Jeffrey Lawson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MULTI - CHANNEL DYNAMIC ADVERTISEMENT SYSTEM
Publication number
20240086955
Publication date
Mar 14, 2024
TapText llc
Steve Doumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
Publication number
20240089376
Publication date
Mar 14, 2024
Afiniti, Ltd.
Ittai KAN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD FOR MANAGING CALL QUEUES FOR RECURRING CUSTOMER QUESTIONS
Publication number
20240080391
Publication date
Mar 7, 2024
JPMorgan Chase Bank, N.A.
Rudolph L. MAPPUS
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEM AND METHOD FOR TEXT-BASED DELIVERY OF SALES PROMOTIONS
Publication number
20240070698
Publication date
Feb 29, 2024
TapText llc
Steve Doumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHODS FOR AUTOMATING ACTIONS USING TEXT REDIRECTION
Publication number
20240070700
Publication date
Feb 29, 2024
TapText llc
Steve Doumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VIRTUAL CALLER SYSTEM
Publication number
20240073320
Publication date
Feb 29, 2024
Express Scripts Strategic Development, Inc.
Christopher M. Myers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CUSTOMER EXPERIENCE IN...
Publication number
20240073321
Publication date
Feb 29, 2024
Capital One Services, LLC
Aysu Ezen CAN
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
Publication number
20240073319
Publication date
Feb 29, 2024
Capital One Services, LLC
Aysu Ezen CAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR PAIRING CONTACTS AND AGENTS IN A CONTACT CENTER SYSTEM
Publication number
20240064240
Publication date
Feb 22, 2024
Afiniti, Ltd.
Vikash KHATRI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
PIPELINE FLOW MANAGEMENT FOR CALLS
Publication number
20240064239
Publication date
Feb 22, 2024
Twilio Inc.
Christer Jan Erik Fahlgren
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD FOR SMART GAS PERSONALIZED FEEDBACK SERVICE AND INTERNET OF...
Publication number
20240056527
Publication date
Feb 15, 2024
CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
Zehua SHAO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL MANAGEMENT SYSTEM FOR INCOMING VIDEO CALLS AT A COMMAND CENTER
Publication number
20240048655
Publication date
Feb 8, 2024
TOMASZ ZAJAC
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SELECTING A TARGET QUEUE FOR AN ELECTRONIC COMMUNICATION
Publication number
20240048656
Publication date
Feb 8, 2024
Capital One Services, LLC
Selvakannan DHANDAPANI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR FACILITATING CUSTOMER-INITIATED INTERACTION...
Publication number
20240040042
Publication date
Feb 1, 2024
GENESYS CLOUD SERVICES, INC.
ARCHANA SEKAR
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Batch Ringing For Large Call Queues
Publication number
20240031486
Publication date
Jan 25, 2024
Zoom Video Communications, Inc.
Fengkai ZHANG
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AN...
Publication number
20240031487
Publication date
Jan 25, 2024
FUJIFILM Business Innovation Corp.
Misaki MATSUZAWA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MANAGING OUTBOUND CALLING
Publication number
20240022665
Publication date
Jan 18, 2024
Capital One Services, LLC
Christopher SPAHIS
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING SUPPORT TO USER OF AUTONOMOUS VEHIC...
Publication number
20240015248
Publication date
Jan 11, 2024
GM Cruise Holdings LLC
Livia Johanna
B60 - VEHICLES IN GENERAL