with waiting time or load prediction arrangements

Industry

CPC
H04M3/5238

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5238with waiting time or load prediction arrangements

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Method and server for processing calls originating from user termin...
- Patent number 12,192,411
- Issue date Jan 7, 2025
- ORANGE
- Apostolos Kountouris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing routing of customer calls
- Patent number 12,113,936
- Issue date Oct 8, 2024
- Massachusetts Mutual Life Insurance Company
- Gareth Ross
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
High fidelity call center simulator
- Patent number 12,081,703
- Issue date Sep 3, 2024
- United Services Automobile Association (USAA)
- Lambros Petropoulos
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Context-aware audio interfacing
- Patent number 12,063,327
- Issue date Aug 13, 2024
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multimedia network transposition
- Patent number 12,034,886
- Issue date Jul 9, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for synchronizing agent staffing and customer c...
- Patent number 12,034,887
- Issue date Jul 9, 2024
- Taleb John Mouslmani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call queue management by digital assistant
- Patent number 12,010,270
- Issue date Jun 11, 2024
- Telefonaktiebolaget LM Ericsson (publ)
- Ester Gonzalez De Langarica
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
- Patent number 12,003,670
- Issue date Jun 4, 2024
- INCONTACT INC.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Calculating an estimated wait time at a contact center
- Patent number 11,991,314
- Issue date May 21, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call volume prediction
- Patent number 11,991,308
- Issue date May 21, 2024
- Zoom Video Communications, Inc.
- Davide Giovanardi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Bilateral communication in a login-free environment
- Patent number 11,991,311
- Issue date May 21, 2024
- Allstate Insurance Company
- Sean Beavers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods, internet of things systems, and media for seat management...
- Patent number 11,985,271
- Issue date May 14, 2024
- Chengdu Qinchuan IoT Technology Co., Ltd.
- Zehua Shao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods relating to routing incoming interactions in a...
- Patent number 11,968,329
- Issue date Apr 23, 2024
- Robert Kassel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call routing methods and systems
- Patent number 11,962,721
- Issue date Apr 16, 2024
- United Services Automobile Association (USAA)
- Peter H. McKenna
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method of integrating artificial intelligence systems to dynamicall...
- Patent number RE49905
- Issue date Apr 2, 2024
- Avaya Management L.P.
- Neil O'Connor
Information Patent Grant
Methods and apparatus for determining wait times
- Patent number 11,928,897
- Issue date Mar 12, 2024
- Walmart Apollo, LLC
- Shengyang Zhang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,922,213
- Issue date Mar 5, 2024
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,915,042
- Issue date Feb 27, 2024
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for providing chat-based customer callbacks
- Patent number 11,917,105
- Issue date Feb 27, 2024
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Kevin Shinseki
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Hardphone, method for implementing traffic operation, call center s...
- Patent number 11,917,106
- Issue date Feb 27, 2024
- ZTE Corporation
- Huasheng Liang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Vehicle remote assistance system, remote assistance apparatus, remo...
- Patent number 11,902,471
- Issue date Feb 13, 2024
- Denso Corporation
- Kengo Sasaki
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact passlisting across digital channels
- Patent number 11,863,525
- Issue date Jan 2, 2024
- salesforce, Inc.
- Gang Shu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for forecasting inbound telecommunications asso...
- Patent number 11,856,143
- Issue date Dec 26, 2023
- CAASTLE, INC.
- Avinash Singh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multi-channel hybrid models for efficient routing
- Patent number 11,818,297
- Issue date Nov 14, 2023
- Intuit Inc.
- Prarit Lamba
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for simulating multiple call center balancing
- Patent number 11,818,298
- Issue date Nov 14, 2023
- United Services Automobile Association (USAA)
- Lambros Petropoulos
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Contact center call volume prediction
- Patent number 11,810,022
- Issue date Nov 7, 2023
- Intuit Inc.
- Kenneth Grant Yocum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Upfront customer time consideration along with optimized agent desk...
- Patent number 11,800,015
- Issue date Oct 24, 2023
- NICE LTD.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for active callback management using callback obj...
- Patent number 11,792,322
- Issue date Oct 17, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Mark J. Williams
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Information Bridge Device and system, a communication system compri...
- Patent number 11,785,142
- Issue date Oct 10, 2023
- WEBTEXT HOLDINGS LIMITED
- Colm Keating
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods relating to predictive routing and occupancy ba...
- Patent number 11,778,099
- Issue date Oct 3, 2023
- Genesys Cloud Services, Inc.
- Emir Munoz
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
Training Modeling Engines To Predict Contact Center Agent Demand
- Publication number 20240364815
- Publication date Oct 31, 2024
- Zoom Video Communications, Inc.
- Qiumin Dong
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTEXT-AWARE AUDIO INTERFACING
- Publication number 20240357036
- Publication date Oct 24, 2024
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Managing Communications in a Networked Call C...
- Publication number 20240305716
- Publication date Sep 12, 2024
- Talkdesk, Inc
- Ana Priscila Vieira Alves dos Santos
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Calculating An Estimated Wait Time
- Publication number 20240275884
- Publication date Aug 15, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Predicting Call Volume Using Call Volume Data
- Publication number 20240267457
- Publication date Aug 8, 2024
- Zoom Video Communications, Inc.
- Davide Giovanardi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS
- Publication number 20240259497
- Publication date Aug 1, 2024
- GENESYS CLOUD SERVICES, INC.
- Manan Kalra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Priority Score-Based Connection Of User Device To Agent Device
- Publication number 20240259498
- Publication date Aug 1, 2024
- Zoom Video Communications, Inc.
- Maikl Adly Abdel-Malek Eskander
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EMERGENCY ALARM PROCESSING METHOD AND EMERGENCY ALARM PROCESSING SY...
- Publication number 20240259499
- Publication date Aug 1, 2024
- BOE TECHNOLOGY GROUP CO., LTD.
- Fuchen TIAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20240248756
- Publication date Jul 25, 2024
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD, INTERNET OF THINGS SYSTEM, AND MEDIUM FOR SMART CUSTOMER SE...
- Publication number 20240236236
- Publication date Jul 11, 2024
- CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
- Zehua SHAO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...
- Publication number 20240214493
- Publication date Jun 27, 2024
- GENESYS CLOUD SERVICES, INC.
- TALEB JOHN MOUSLMANI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR RELATIVE GAIN IN PREDICTIVE ROUTING
- Publication number 20240205336
- Publication date Jun 20, 2024
- GENESYS CLOUD SERVICES, INC.
- Emir Muñoz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Calculating An Estimated Wait Time At A Contact Center
- Publication number 20240171681
- Publication date May 23, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL QUEUE MANAGEMENT BY DIGITAL ASSISTANT
- Publication number 20240007564
- Publication date Jan 4, 2024
- Telefonaktiebolaget LM Ericsson (publ)
- Ester GONZALEZ DE LANGARICA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTEXT-AWARE AUDIO INTERFACING
- Publication number 20230412733
- Publication date Dec 21, 2023
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DETERMINATION AND DISPLAY OF ESTIMATED HOLD DURATIONS FOR CALLS
- Publication number 20230388422
- Publication date Nov 30, 2023
- Google LLC
- Joseph Joseph CHERUKARA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...
- Publication number 20230379410
- Publication date Nov 23, 2023
- InContact INC.
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS, INTERNET OF THINGS SYSTEMS, AND MEDIA FOR SEAT MANAGEMENT...
- Publication number 20230291838
- Publication date Sep 14, 2023
- CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
- Zehua SHAO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...
- Publication number 20230275998
- Publication date Aug 31, 2023
- Afiniti, Ltd.
- Ain CHISHTY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SERVER FOR PROCESSING CALLS ORIGINATING FROM USER TERMIN...
- Publication number 20230247141
- Publication date Aug 3, 2023
- ORANGE
- Apostolos Kountouris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ACTIVE CALLBACK MANAGEMENT USING CALLBACK OBJ...
- Publication number 20230216961
- Publication date Jul 6, 2023
- Virtual Hold Technology Solutions, LLC
- Mark J. Williams
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING
- Publication number 20230208975
- Publication date Jun 29, 2023
- Intuit Inc.
- Prarit LAMBA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS
- Publication number 20230199119
- Publication date Jun 22, 2023
- Virtual Hold Technology Solutions, LLC
- Daniel Bohannon
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR FORECASTING INBOUND TELECOMMUNICATIONS ASSO...
- Publication number 20230146271
- Publication date May 11, 2023
- CaaStle, Inc.
- Avinash SINGH
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTER SYSTEMS AND COMPUTER-BASED METHODS FOR AUTOMATED CALLBACK...
- Publication number 20230090049
- Publication date Mar 23, 2023
- OPTUM, INC.
- Vivedha Elango
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATING TO ROUTING INCOMING INTERACTIONS IN A...
- Publication number 20230085756
- Publication date Mar 23, 2023
- Genesys Cloud Services, Inc.
- ROBERT KASSEL
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...
- Publication number 20230078353
- Publication date Mar 16, 2023
- NICE Ltd
- Salil DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTEXT-AWARE REDIRECTION FROM TELEPHONY ENVIRONMENT TO MESSAGING E...
- Publication number 20230070860
- Publication date Mar 9, 2023
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DETERMINATION AND DISPLAY OF ESTIMATED HOLD DURATIONS FOR CALLS
- Publication number 20230060694
- Publication date Mar 2, 2023
- Google LLC
- Joseph Joseph CHERUKARA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ENABLING A CUSTOMER SUPPORT INTERACTION IN MU...
- Publication number 20230039890
- Publication date Feb 9, 2023
- OC SUB II, INC.
- Venkatesh Krishnaswamy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

with waiting time or load prediction arrangements

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Method and server for processing calls originating from user termin...

System and method for managing routing of customer calls

High fidelity call center simulator

Context-aware audio interfacing

Multimedia network transposition

Systems and methods for synchronizing agent staffing and customer c...

Call queue management by digital assistant

System and method for redirecting inbound-voice-interactions to dig...

Calculating an estimated wait time at a contact center

Call volume prediction

Bilateral communication in a login-free environment

Methods, internet of things systems, and media for seat management...

Systems and methods relating to routing incoming interactions in a...

Call routing methods and systems

Method of integrating artificial intelligence systems to dynamicall...

Methods and apparatus for determining wait times

Techniques for behavioral pairing in a task assignment system

Techniques for behavioral pairing in a task assignment system

System and method for providing chat-based customer callbacks

Hardphone, method for implementing traffic operation, call center s...

Vehicle remote assistance system, remote assistance apparatus, remo...

Contact passlisting across digital channels

Systems and methods for forecasting inbound telecommunications asso...

Multi-channel hybrid models for efficient routing

Systems and methods for simulating multiple call center balancing

Contact center call volume prediction

Upfront customer time consideration along with optimized agent desk...

System and method for active callback management using callback obj...

Information Bridge Device and system, a communication system compri...

Systems and methods relating to predictive routing and occupancy ba...

Patents Applicationslast 30 patents

Training Modeling Engines To Predict Contact Center Agent Demand

CONTEXT-AWARE AUDIO INTERFACING

System and Method for Managing Communications in a Networked Call C...

Calculating An Estimated Wait Time

Predicting Call Volume Using Call Volume Data

TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS

Priority Score-Based Connection Of User Device To Agent Device

EMERGENCY ALARM PROCESSING METHOD AND EMERGENCY ALARM PROCESSING SY...

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

METHOD, INTERNET OF THINGS SYSTEM, AND MEDIUM FOR SMART CUSTOMER SE...

SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...

SYSTEMS AND METHODS FOR RELATIVE GAIN IN PREDICTIVE ROUTING

Calculating An Estimated Wait Time At A Contact Center

CALL QUEUE MANAGEMENT BY DIGITAL ASSISTANT

CONTEXT-AWARE AUDIO INTERFACING

DETERMINATION AND DISPLAY OF ESTIMATED HOLD DURATIONS FOR CALLS

SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...

METHODS, INTERNET OF THINGS SYSTEMS, AND MEDIA FOR SEAT MANAGEMENT...

TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...

METHOD AND SERVER FOR PROCESSING CALLS ORIGINATING FROM USER TERMIN...

SYSTEM AND METHOD FOR ACTIVE CALLBACK MANAGEMENT USING CALLBACK OBJ...

MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING

SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS

SYSTEMS AND METHODS FOR FORECASTING INBOUND TELECOMMUNICATIONS ASSO...

COMPUTER SYSTEMS AND COMPUTER-BASED METHODS FOR AUTOMATED CALLBACK...

SYSTEMS AND METHODS RELATING TO ROUTING INCOMING INTERACTIONS IN A...

UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...

CONTEXT-AWARE REDIRECTION FROM TELEPHONY ENVIRONMENT TO MESSAGING E...

DETERMINATION AND DISPLAY OF ESTIMATED HOLD DURATIONS FOR CALLS

SYSTEM AND METHOD FOR ENABLING A CUSTOMER SUPPORT INTERACTION IN MU...