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H04M3/5238
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Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M3/00
Automatic or semi-automatic exchanges
Current Industry
H04M3/5238
with waiting time or load prediction arrangements
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Impact
Patents Grants
last 30 patents
Information
Patent Grant
Calculating an estimated wait time at a contact center
Patent number
11,991,314
Issue date
May 21, 2024
Zoom Video Communications, Inc.
Kristin Renae Bosch
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call volume prediction
Patent number
11,991,308
Issue date
May 21, 2024
Zoom Video Communications, Inc.
Davide Giovanardi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Bilateral communication in a login-free environment
Patent number
11,991,311
Issue date
May 21, 2024
Allstate Insurance Company
Sean Beavers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods, internet of things systems, and media for seat management...
Patent number
11,985,271
Issue date
May 14, 2024
Chengdu Qinchuan IoT Technology Co., Ltd.
Zehua Shao
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods relating to routing incoming interactions in a...
Patent number
11,968,329
Issue date
Apr 23, 2024
Robert Kassel
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call routing methods and systems
Patent number
11,962,721
Issue date
Apr 16, 2024
United Services Automobile Association (USAA)
Peter H. McKenna
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method of integrating artificial intelligence systems to dynamicall...
Patent number
RE49905
Issue date
Apr 2, 2024
Avaya Management L.P.
Neil O'Connor
Information
Patent Grant
Methods and apparatus for determining wait times
Patent number
11,928,897
Issue date
Mar 12, 2024
Walmart Apollo, LLC
Shengyang Zhang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for behavioral pairing in a task assignment system
Patent number
11,922,213
Issue date
Mar 5, 2024
Afiniti, Ltd.
Ittai Kan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for behavioral pairing in a task assignment system
Patent number
11,915,042
Issue date
Feb 27, 2024
Afiniti, Ltd.
Ittai Kan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for providing chat-based customer callbacks
Patent number
11,917,105
Issue date
Feb 27, 2024
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Kevin Shinseki
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Hardphone, method for implementing traffic operation, call center s...
Patent number
11,917,106
Issue date
Feb 27, 2024
ZTE Corporation
Huasheng Liang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Vehicle remote assistance system, remote assistance apparatus, remo...
Patent number
11,902,471
Issue date
Feb 13, 2024
Denso Corporation
Kengo Sasaki
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Contact passlisting across digital channels
Patent number
11,863,525
Issue date
Jan 2, 2024
salesforce, Inc.
Gang Shu
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for forecasting inbound telecommunications asso...
Patent number
11,856,143
Issue date
Dec 26, 2023
CAASTLE, INC.
Avinash Singh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Multi-channel hybrid models for efficient routing
Patent number
11,818,297
Issue date
Nov 14, 2023
Intuit Inc.
Prarit Lamba
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for simulating multiple call center balancing
Patent number
11,818,298
Issue date
Nov 14, 2023
United Services Automobile Association (USAA)
Lambros Petropoulos
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Contact center call volume prediction
Patent number
11,810,022
Issue date
Nov 7, 2023
Intuit Inc.
Kenneth Grant Yocum
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Upfront customer time consideration along with optimized agent desk...
Patent number
11,800,015
Issue date
Oct 24, 2023
NICE LTD.
Salil Dhawan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for active callback management using callback obj...
Patent number
11,792,322
Issue date
Oct 17, 2023
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Mark J. Williams
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Information Bridge Device and system, a communication system compri...
Patent number
11,785,142
Issue date
Oct 10, 2023
WEBTEXT HOLDINGS LIMITED
Colm Keating
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods relating to predictive routing and occupancy ba...
Patent number
11,778,099
Issue date
Oct 3, 2023
Genesys Cloud Services, Inc.
Emir Munoz
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Determination and display of estimated hold durations for calls
Patent number
11,765,274
Issue date
Sep 19, 2023
Google LLC
Joseph Joseph Cherukara
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for managing routing of customer calls
Patent number
11,743,389
Issue date
Aug 29, 2023
Massachusetts Mutual Life Insurance Company
Gareth Ross
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method, apparatus, and computer-readable medium for managing concur...
Patent number
11,736,615
Issue date
Aug 22, 2023
TALKDESK, INC.
Gennadiy Stepanov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for robust wait time estimation in a multi-skille...
Patent number
11,716,423
Issue date
Aug 1, 2023
Genesys Cloud Services, Inc.
Wei Xun Ter
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Managing queued voice calls
Patent number
11,706,346
Issue date
Jul 18, 2023
Telefonaktiebolaget LM Ericsson (publ)
Xiaoping Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Answer time prediction in a contact center service of a provider ne...
Patent number
11,706,345
Issue date
Jul 18, 2023
Amazon Technologies, Inc.
Prashant Desai
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Media providing server, and method and computer program for providi...
Patent number
11,689,665
Issue date
Jun 27, 2023
SK STOA CO., LTD.
Dae Ho Myoung
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Context-aware redirection from telephony environment to messaging e...
Patent number
11,689,661
Issue date
Jun 27, 2023
LivePerson, Inc.
Marc Hayes
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
CALL QUEUE MANAGEMENT BY DIGITAL ASSISTANT
Publication number
20240007564
Publication date
Jan 4, 2024
Telefonaktiebolaget LM Ericsson (publ)
Ester GONZALEZ DE LANGARICA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CONTEXT-AWARE AUDIO INTERFACING
Publication number
20230412733
Publication date
Dec 21, 2023
LivePerson, Inc.
Marc Hayes
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
DETERMINATION AND DISPLAY OF ESTIMATED HOLD DURATIONS FOR CALLS
Publication number
20230388422
Publication date
Nov 30, 2023
Google LLC
Joseph Joseph CHERUKARA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...
Publication number
20230379410
Publication date
Nov 23, 2023
InContact INC.
Salil DHAWAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS, INTERNET OF THINGS SYSTEMS, AND MEDIA FOR SEAT MANAGEMENT...
Publication number
20230291838
Publication date
Sep 14, 2023
CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
Zehua SHAO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...
Publication number
20230275998
Publication date
Aug 31, 2023
Afiniti, Ltd.
Ain CHISHTY
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND SERVER FOR PROCESSING CALLS ORIGINATING FROM USER TERMIN...
Publication number
20230247141
Publication date
Aug 3, 2023
ORANGE
Apostolos Kountouris
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR ACTIVE CALLBACK MANAGEMENT USING CALLBACK OBJ...
Publication number
20230216961
Publication date
Jul 6, 2023
Virtual Hold Technology Solutions, LLC
Mark J. Williams
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING
Publication number
20230208975
Publication date
Jun 29, 2023
Intuit Inc.
Prarit LAMBA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS
Publication number
20230199119
Publication date
Jun 22, 2023
Virtual Hold Technology Solutions, LLC
Daniel Bohannon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR FORECASTING INBOUND TELECOMMUNICATIONS ASSO...
Publication number
20230146271
Publication date
May 11, 2023
CaaStle, Inc.
Avinash SINGH
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COMPUTER SYSTEMS AND COMPUTER-BASED METHODS FOR AUTOMATED CALLBACK...
Publication number
20230090049
Publication date
Mar 23, 2023
OPTUM, INC.
Vivedha Elango
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS RELATING TO ROUTING INCOMING INTERACTIONS IN A...
Publication number
20230085756
Publication date
Mar 23, 2023
Genesys Cloud Services, Inc.
ROBERT KASSEL
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...
Publication number
20230078353
Publication date
Mar 16, 2023
NICE Ltd
Salil DHAWAN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CONTEXT-AWARE REDIRECTION FROM TELEPHONY ENVIRONMENT TO MESSAGING E...
Publication number
20230070860
Publication date
Mar 9, 2023
LivePerson, Inc.
Marc Hayes
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
DETERMINATION AND DISPLAY OF ESTIMATED HOLD DURATIONS FOR CALLS
Publication number
20230060694
Publication date
Mar 2, 2023
Google LLC
Joseph Joseph CHERUKARA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR ENABLING A CUSTOMER SUPPORT INTERACTION IN MU...
Publication number
20230039890
Publication date
Feb 9, 2023
OC SUB II, INC.
Venkatesh Krishnaswamy
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING
Publication number
20230033748
Publication date
Feb 2, 2023
Intuit Inc.
Prarit LAMBA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Call Volume Prediction
Publication number
20230036270
Publication date
Feb 2, 2023
Zoom Video Communications, Inc.
Davide Giovanardi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MANAGING QUEUED VOICE CALLS
Publication number
20220407964
Publication date
Dec 22, 2022
Telefonaktiebolaget LM Ericsson (publ)
Xiaoping LI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND SYSTEM FOR PROVIDING ACCESS TO A NODE OF A SHARED RESOURCE
Publication number
20220385762
Publication date
Dec 1, 2022
The Toronto-Dominion Bank
Miguel NAVARRO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
HARDPHONE, METHOD FOR IMPLEMENTING TRAFFIC OPERATION, CALL CENTER S...
Publication number
20220377176
Publication date
Nov 24, 2022
ZTE Corporation
Huasheng LIANG
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS RELATING TO PREDICTIVE ROUTING AND OCCUPANCY BA...
Publication number
20220360669
Publication date
Nov 10, 2022
Genesys Cloud Services, Inc.
Emir Munoz
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ON-DEMAND CONTACT CENTER ELECTRONIC COMMUNICATION SYSTEM AND METHOD
Publication number
20220337703
Publication date
Oct 20, 2022
Jonathan Braganza
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS
Publication number
20220294908
Publication date
Sep 15, 2022
Virtual Hold Technology Solutions, LLC
Kevin Shinseki
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD AND SYSTEM FOR PROVIDING ACCESS TO A NODE OF A SHARED RESOURCE
Publication number
20220279071
Publication date
Sep 1, 2022
The Toronto-Dominion Bank
Miguel NAVARRO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Limited Derogation of Contact Center Agent Skill Levels
Publication number
20220256036
Publication date
Aug 11, 2022
NOBLE SYSTEMS CORPORATION
Richard Holman
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
VEHICLE REMOTE ASSISTANCE SYSTEM, REMOTE ASSISTANCE APPARATUS, REMO...
Publication number
20220217237
Publication date
Jul 7, 2022
DENSO CORPORATION
Kengo SASAKI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Pacing Limited-Content Text Messages
Publication number
20220210273
Publication date
Jun 30, 2022
NOBLE SYSTEMS CORPORATION
Christopher S. Haggerty
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...
Publication number
20220191327
Publication date
Jun 16, 2022
NICE LTD.
Salil DHAWAN
H04 - ELECTRIC COMMUNICATION TECHNIQUE