TREA

78472905 - SRM ON DEMAND

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Information

  • Trademark
  • 78472905
  • Serial Number
    78472905
  • Filing Date
    August 24, 2004
    20 years ago
  • Transaction Date
    July 23, 2011
    13 years ago
  • Status Date
    September 06, 2006
    18 years ago
  • Location Date
    September 06, 2006
    18 years ago
  • Status Code
    602
  • Current Location
    TMO LAW OFFICE 114 - EXAMINING ATTORNEY ASSIGNED
    Employee Name
    MARTIN, EUGENIA K
  • Attorney Docket Number
    20115-00070
    Attorney Name
    Sally M. Abel, Esq., Linda G. Henry, Esq.
    Law Office Assigned Location Code
    M50
  • Owners
Information
Mark Drawing Code
4000
Mark Identification
SRM ON DEMAND
Case File Statements
  • GS0091: Computer software for use by others to resolve customer inquiries for customer service; customer relationship management software; computer software for use by others to provide customer support services; computer software for use by others to resolve customer problems; computer software that synchronizes customer information with information regarding interactions with the customer; computer software that provides form-based scripts to answer customer questions and to complete transactions; computer software to manage knowledge databases; computer software that integrates text chat, web page co-browsing, and customer callbacks via the Internet; computer software that organizes case resolutions with outbound transcript delivery and captures resolution information and transcripts
  • GS0421: providing temporary use of non-downloadable software for use by others to resolve customer inquiries for customer support; providing temporary use of non-downloadable software for customer relationship management;providing temporary use of non-downloadable software for use by others to provide customer support services; providing temporary use of non-downloadable software for use by others to resolve customer problems;providing temporary use of computer software that synchronizes customer information with information regarding interactions with the customer; providing temporary use of computer software that provides form-based scripts to answer customer questions and to complete transactions; providing temporary use of computer software to manage knowledge databases; providing temporary use of computer software that integrates text chat, web page co-browsing, and customer callbacks via the Internet; providing temporary use of computer software that organizes case resolutions with outbound transcript delivery and captures resolution information and transcripts
  • PM0000: SERVICE RESOLUTION MANAGEMENT ON DEMAND
Case File Event Statements
  • 10/21/2009 - 15 years ago
    14 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK
  • 10/14/2009 - 15 years ago
    13 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK
  • 9/6/2006 - 18 years ago
    12 - ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND Type: MAB2
  • 9/6/2006 - 18 years ago
    11 - ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE Type: ABN2
  • 4/5/2006 - 18 years ago
    10 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK
  • 12/6/2005 - 19 years ago
    9 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 12/6/2005 - 19 years ago
    8 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 11/15/2005 - 19 years ago
    7 - AMENDMENT FROM APPLICANT ENTERED Type: ACEC
  • 10/17/2005 - 19 years ago
    6 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 10/17/2005 - 19 years ago
    5 - PAPER RECEIVED Type: MAIL
  • 4/11/2005 - 19 years ago
    4 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 4/11/2005 - 19 years ago
    3 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 3/24/2005 - 19 years ago
    2 - ASSIGNED TO EXAMINER Type: DOCK
  • 8/31/2004 - 20 years ago
    1 - NEW APPLICATION ENTERED IN TRAM Type: NWAP