GS0091: a web-based interface being computer software which provides automated scripting and knowledge assistance to users, in a contact center or enterprise setting, specifically presenting a script or classification through the interface to the users and providing the users with visual representations and insight into details of an omni-channel customer service interaction in that setting
DS0000: "UNIVERSAL SCRIPTING"
Case File Event Statements
5/12/2018 - 7 years ago
1 - NEW APPLICATION ENTEREDType:NWAP
5/17/2018 - 7 years ago
2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTEREDType:NWOS
6/2/2018 - 7 years ago
3 - ASSIGNED TO EXAMINERType:DOCK
6/8/2018 - 7 years ago
4 - EXAMINERS AMENDMENT -WRITTENType:CNEA
6/22/2018 - 7 years ago
8 - APPROVED FOR PUB - PRINCIPAL REGISTERType:CNSA
8/1/2018 - 7 years ago
10 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILEDType:NONP
6/8/2018 - 7 years ago
5 - EXAMINERS AMENDMENT E-MAILEDType:GNEA
6/8/2018 - 7 years ago
6 - NOTIFICATION OF EXAMINERS AMENDMENT E-MAILEDType:GNEN
6/8/2018 - 7 years ago
7 - EXAMINER'S AMENDMENT ENTEREDType:XAEC
7/9/2018 - 7 years ago
9 - ASSIGNED TO LIEType:ALIE
8/21/2018 - 7 years ago
11 - PUBLISHED FOR OPPOSITIONType:PUBO
8/21/2018 - 7 years ago
12 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILEDType:NPUB
11/18/2020 - 4 years ago
17 - TEAS CHANGE OF OWNER ADDRESS RECEIVEDType:COAR
11/6/2018 - 6 years ago
13 - REGISTERED-PRINCIPAL REGISTERType:R.PR
2/4/2019 - 6 years ago
14 - TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVEDType:REAP