Genesys Telecommunications Laboratories, Inc.

Organization

Daly City, CA, US

SERVICES-PREPACKAGED SOFTWARE
Business Address
1155 MARKET ST 11TH FLOOR SAN FRANCISCO CA 94103 4154371100
Mailing Address
1155 MARKET STREET,11TH FLOOR SAN FRANCISCO CA 94103
State Location
CA
State of Incorporation
CA

Organizations

Please log in for detailed analytics

Patents Grantslast 30 patents

Information Patent Grant
System and method for conducting an automated interview session
- Patent number 11,367,051
- Issue date Jun 21, 2022
- Genesys Telecommunications Laboratories, Inc.
- Anantha Krishnan Asokan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Cumulative average spectral entropy analysis for tone and speech cl...
- Patent number 11,290,594
- Issue date Mar 29, 2022
- Genesys Telecommunications Laboratories, Inc.
- Rivarol Vergin
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Technologies for incorporating an augmented voice communication int...
- Patent number 11,228,682
- Issue date Jan 18, 2022
- Genesys Telecommunications Laboratories, Inc.
- Leonid Vymenets
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Technologies for automated generation of contact center system embe...
- Patent number 11,134,155
- Issue date Sep 28, 2021
- Genesys Telecommunications Laboratories, Inc.
- Felix Immanuel Wyss
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for anticipating and planning communication-ce...
- Patent number RE47138
- Issue date Nov 20, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
Information Patent Grant
Activities assignment optimization for multi-skill contact center
- Patent number 10,110,747
- Issue date Oct 23, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vidas Placiakis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Custom grammars builder platform
- Patent number 10,063,701
- Issue date Aug 28, 2018
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Social media feedback for routing user communications
- Patent number 10,027,618
- Issue date Jul 17, 2018
- Genesys Telecommunications Laboratories, Inc.
- Pawel Harasimiuk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Distributed aggregation for contact center agent-groups on sliding...
- Patent number 10,021,003
- Issue date Jul 10, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vitaly Y. Barinov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center builder platform
- Patent number 10,015,315
- Issue date Jul 3, 2018
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing customer interactions
- Patent number 10,007,919
- Issue date Jun 26, 2018
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multi-channel delivery platform
- Patent number 10,009,463
- Issue date Jun 26, 2018
- Genesys Telecommunications Laboratories, Inc.
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic speech resource allocation
- Patent number 10,003,690
- Issue date Jun 19, 2018
- GENESYS, TELECOMMUNICATIONS LABORATORIES, INC.
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multimedia routing system for securing third party participation in...
- Patent number 10,003,621
- Issue date Jun 19, 2018
- Genesys Telecommunications Laboratories, Inc.
- Sergey Fedorov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Virtual interactions in contact center operations
- Patent number 9,998,599
- Issue date Jun 12, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vadim Dymshyts
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for anticipating user interaction in a customer c...
- Patent number 9,992,338
- Issue date Jun 5, 2018
- Genesys Telecommunications Laboratories, Inc.
- Josef Eric Eisner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for analyzing interactions and reporting analytic results to...
- Patent number 9,992,336
- Issue date Jun 5, 2018
- Genesys Telecommunications Laboratories, Inc.
- Mark David Scott
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Universal connection station
- Patent number 9,992,645
- Issue date Jun 5, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vyacheslav Zhakov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing customer interactions for contact ce...
- Patent number 9,992,341
- Issue date Jun 5, 2018
- Genesys Telecommunications Laboratories, Inc.
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Mobile expert desktop
- Patent number 9,984,374
- Issue date May 29, 2018
- GENESYS TELECOMMUNICATIONS LABORATORIES INC.
- Jerome Saint-Marc
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for site aware routing for callback
- Patent number 9,986,096
- Issue date May 29, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Scoring persons and files for trust in digital communication
- Patent number 9,979,737
- Issue date May 22, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center system and method for advanced outbound communicatio...
- Patent number 9,979,823
- Issue date May 22, 2018
- Genesys Telecommunications Laboratories, Inc.
- Theodore Wallace Mitchell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for exposing customer availability to contact cen...
- Patent number 9,979,825
- Issue date May 22, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for anticipating and planning communication-ce...
- Patent number RE46852
- Issue date May 15, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
Information Patent Grant
Method and apparatus for anticipating and planning communication-ce...
- Patent number RE46853
- Issue date May 15, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
Information Patent Grant
System and method for discovering and exploring concepts
- Patent number 9,971,764
- Issue date May 15, 2018
- Genesys Telecommunications Laboratories, Inc.
- Amir Lev-Tov
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for outlier identification to remove poor alignme...
- Patent number 9,972,300
- Issue date May 15, 2018
- Genesys Telecommunications Laboratories, Inc.
- E. Veera Raghavendra
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System for facilitating loosely configured service worker groups in...
- Patent number 9,967,397
- Issue date May 8, 2018
- Genesys Telecommunications Laboratories, Inc.
- Petr Makagon
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for interacting with a multimedia presentation served by an...
- Patent number 9,955,008
- Issue date Apr 24, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yi Chang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
PUNCTUATION AND CAPITALIZATION OF SPEECH RECOGNITION TRANSCRIPTS
- Publication number 20220208176
- Publication date Jun 30, 2022
- Genesys Telecommunications Laboratories, Inc.
- AVRAHAM FAIZAKOF
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR CONDUCTING AN AUTOMATED DIALOGUE
- Publication number 20220206884
- Publication date Jun 30, 2022
- Genesys Telecommunications Laboratories, Inc.
- Felix Immanuel Wyss
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONFIDENCE CLASSIFIER WITHIN CONTEXT OF INTENT CLASSIFICATION
- Publication number 20220208178
- Publication date Jun 30, 2022
- Genesys Telecommunications Laboratories, Inc.
- Ramasubramanian Sundaram
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR MULTIMEDIA CONTACT CENTER INTERACTIONS VIA AN...
- Publication number 20220207072
- Publication date Jun 30, 2022
- Genesys Telecommunications Laboratories, Inc.
- Archana Sekar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATED TO APPLIED ANOMALY DETECTION AND CONTAC...
- Publication number 20220198229
- Publication date Jun 23, 2022
- Genesys Telecommunications Laboratories, Inc.
- José Oñate López
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR TRANSFORMING A DATA DISPLAY
- Publication number 20220197484
- Publication date Jun 23, 2022
- Genesys Telecommunications Laboratories, Inc.
- Christian T. Neuberger
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR ROBUST WAIT TIME ESTIMATION IN A MULTI-SKILLE...
- Publication number 20220182493
- Publication date Jun 9, 2022
- Genesys Telecommunications Laboratories, Inc.
- Wei Xun Ter
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONTEXT
- Publication number 20220141337
- Publication date May 5, 2022
- Genesys Telecommunications Laboratories, Inc.
- JOHN BOHAN JIANG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INT...
- Publication number 20220103685
- Publication date Mar 31, 2022
- Genesys Telecommunications Laboratories, Inc.
- Leonid Vymenets
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...
- Publication number 20220101220
- Publication date Mar 31, 2022
- Genesys Telecommunications Laboratories, Inc.
- BAYU WICAKSONO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATING TO BOT AUTHORING BY MINING INTENTS FRO...
- Publication number 20220101838
- Publication date Mar 31, 2022
- Genesys Telecommunications Laboratories, Inc.
- BASIL GEORGE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATING TO BOT AUTHORING BY MINING INTENTS FRO...
- Publication number 20220101839
- Publication date Mar 31, 2022
- Genesys Telecommunications Laboratories, Inc.
- BASIL GEORGE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR CONDUCTING A DATA TRANSACTION BETWEEN ENTERPRISES...
- Publication number 20220094524
- Publication date Mar 24, 2022
- Genesys Telecommunications Laboratories, Inc.
- Archana Sekar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNOLOGIES FOR BLOCKCHAIN-BASED DATA TRANSPARENCY AND AUTHENTICATION
- Publication number 20220094554
- Publication date Mar 24, 2022
- Genesys Telecommunications Laboratories, Inc.
- Archana Sekar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNOLOGIES FOR CONDUCTING A DATA TRANSACTION BETWEEN ENTERPRISES...
- Publication number 20220094543
- Publication date Mar 24, 2022
- Genesys Telecommunications Laboratories, Inc.
- Archana Sekar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
BLOCKCHAIN-BASED TECHNOLOGIES FOR HYPER-PERSONALIZED INTERACTIONS A...
- Publication number 20220094544
- Publication date Mar 24, 2022
- Genesys Telecommunications Laboratories, Inc.
- Archana Sekar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR PROVIDING PREDICTION-AS-A-SERVICE THROUGH INTELLIG...
- Publication number 20220092056
- Publication date Mar 24, 2022
- Genesys Telecommunications Laboratories, Inc.
- Archana Sekar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR DATA BIDDING AND NEGOTIATING IN AN ENTERPRISE SYST...
- Publication number 20220092686
- Publication date Mar 24, 2022
- Genesys Telecommunications Laboratories, Inc.
- Archana Sekar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATING TO POST-PURCHASE SUPPORT OF CUSTOMERS
- Publication number 20220067746
- Publication date Mar 3, 2022
- Genesys Telecommunications Laboratories, Inc.
- ASHISH THAKKAR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATING TO ASYNCHRONOUS RESOLUTION OF CUSTOMER...
- Publication number 20220070296
- Publication date Mar 3, 2022
- Genesys Telecommunications Laboratories, Inc.
- ANDREA FRIIO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATED TO PREDICTING AND PREVENTING HIGH RATES...
- Publication number 20220067630
- Publication date Mar 3, 2022
- Genesys Telecommunications Laboratories, Inc.
- Anantha Krishnan Asokan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR SCALABLE CONTACT CENTER AGENT SCHEDULING UTIL...
- Publication number 20220027837
- Publication date Jan 27, 2022
- Genesys Telecommunications Laboratories, Inc.
- William D'Attilio
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATED TO AUTOMATED TRANSCRIPTION OF VOICE COM...
- Publication number 20210407511
- Publication date Dec 30, 2021
- Genesys Telecommunications Laboratories, Inc.
- Felix Immanuel Wyss
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS RELATING TO NEURAL NETWORK-BASED API REQUEST PA...
- Publication number 20210409430
- Publication date Dec 30, 2021
- Genesys Telecommunications Laboratories, Inc.
- William Anthony Alford
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUMULATIVE AVERAGE SPECTRAL ENTROPY ANALYSIS FOR TONE AND SPEECH CL...
- Publication number 20210409543
- Publication date Dec 30, 2021
- Genesys Telecommunications Laboratories, Inc.
- Rivarol Vergin
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS RELATING TO EMOTION-BASED ACTION RECOMMENDATIONS
- Publication number 20210374671
- Publication date Dec 2, 2021
- Genesys Telecommunications Laboratories, Inc.
- Jessica Li
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR PERSONALIZATION AS A SERVICE
- Publication number 20210334819
- Publication date Oct 28, 2021
- Genesys Telecommunications Laboratories, Inc.
- SEAMUS HAYES
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR MULTI-FACTOR VERIFICATION OF USERS USING BI...
- Publication number 20210320801
- Publication date Oct 14, 2021
- Genesys Telecommunications Laboratories, Inc.
- Felix Wyss
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONDUCTING AN AUTOMATED INTERVIEW SESSION
- Publication number 20210312399
- Publication date Oct 7, 2021
- Genesys Telecommunications Laboratories, Inc.
- Anantha Krishnan Asokan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATED CUSTOMER INTERACTION QUALITY MONITORING
- Publication number 20210287263
- Publication date Sep 16, 2021
- Genesys Telecommunications Laboratories, Inc.
- SHAI ALON
- G06 - COMPUTING CALCULATING COUNTING

Trademarklast 30 trademarks

Information Trademark
97296284 - GENESYS DX
- Serial number 97296284
- Filing date Mar 4, 2022
- Genesys Cloud Services, Inc.
- 42 - Scientific and technological services and research and design relating thereto
Information Trademark
97243439 - GENESYS DX
- Serial number 97243439
- Registration number 7392367
- Filing date Jan 28, 2022
- Genesys Cloud Services, Inc.
- 42 - Scientific and technological services and research and design relating thereto
Information Trademark
97243651 - GENESYS MULTICLOUD CX
- Serial number 97243651
- Registration number 7078586
- Filing date Jan 28, 2022
- Genesys Cloud Services, Inc.
- 35 - Advertising
Information Trademark
97243672 - GENESYS CLOUD CX
- Serial number 97243672
- Registration number 7078587
- Filing date Jan 28, 2022
- Genesys Cloud Services, Inc.
- 35 - Advertising
Information Trademark
90527454 - NGAGEMENT
- Serial number 90527454
- Registration number 6532603
- Filing date Feb 12, 2021
- Genesys Telecommunications Laboratories, Inc.
- 42 - Scientific and technological services and research and design relating thereto
Information Trademark
90527510 - NGUVU
- Serial number 90527510
- Registration number 6602830
- Filing date Feb 12, 2021
- Genesys Telecommunications Laboratories, Inc.
- 42 - Scientific and technological services and research and design relating thereto
Information Trademark
90306490 - LATITUDE CONSOLE
- Serial number 90306490
- Registration number 6849134
- Filing date Nov 9, 2020
- Genesys Telecommunications Laboratories, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
90265319 - EMPATHY IN ACTION
- Serial number 90265319
- Registration number 7013001
- Filing date Oct 20, 2020
- GENESYS CLOUD SERVICES, INC.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
90263731 - GENESYS CLOUD VOICE
- Serial number 90263731
- Filing date Oct 19, 2020
- Genesys Telecommunications Laboratories, Inc.
- 38 - Telecommunications
Information Trademark
90262661 - GENESYS TEMPO
- Serial number 90262661
- Registration number 6489994
- Filing date Oct 19, 2020
- Genesys Telecommunications Laboratories, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
90145036 - GENESYS ENGAGE
- Serial number 90145036
- Registration number 7367422
- Filing date Aug 28, 2020
- Genesys Cloud Services, Inc.
- 35 - Advertising
Information Trademark
90145029 - GENESYS CLOUD
- Serial number 90145029
- Filing date Aug 28, 2020
- Genesys Cloud Services, Inc.
- 35 - Advertising
Information Trademark
90145016 - GENESYS CLOUD
- Serial number 90145016
- Filing date Aug 28, 2020
- Genesys Telecommunications Laboratories, Inc.
- 35 - Advertising
Information Trademark
90145024 - GENESYS ENGAGE
- Serial number 90145024
- Filing date Aug 28, 2020
- Genesys Telecommunications Laboratories, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
88823879 - GENESYS CUSTOMER SUCCESS
- Serial number 88823879
- Registration number 7327695
- Filing date Mar 6, 2020
- Genesys Cloud Services, Inc.
- 35 - Advertising
Information Trademark
88812444 - AGENTX
- Serial number 88812444
- Filing date Feb 27, 2020
- Genesys Telecommunications Laboratories, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
88754496 - EXPERIENCE AS A SERVICE
- Serial number 88754496
- Registration number 6365452
- Filing date Jan 10, 2020
- Genesys Telecommunications Laboratories, Inc.
- 35 - Advertising
Information Trademark
88603375 - ALTOCLOUD
- Serial number 88603375
- Registration number 6145381
- Filing date Sep 4, 2019
- Genesys Telecommunications Laboratories, Inc.
- 42 - Scientific and technological services and research and design relating thereto
Information Trademark
88389297 - APPFOUNDRY
- Serial number 88389297
- Registration number 5868521
- Filing date Apr 17, 2019
- Genesys Telecommunications Laboratories, Inc.
- 35 - Advertising
Information Trademark
88314069 - CX HEROES
- Serial number 88314069
- Registration number 6121801
- Filing date Feb 25, 2019
- GENESYS TELECOMMUNICATIONS LABORATORIES,INC.
- 35 - Advertising
Information Trademark
88214011 - LATITUDE BY GENESYS
- Serial number 88214011
- Registration number 5935331
- Filing date Dec 3, 2018
- Genesys Telecommunications Laboratories, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
88100212 - CUSTOMER MOMENTS SCIENTIST
- Serial number 88100212
- Filing date Aug 31, 2018
- GENESYS TELECOMMUNICATIONS LABORATORIES,INC.
- 35 - Advertising
Information Trademark
88033276 - ALTOCLOUD
- Serial number 88033276
- Filing date Jul 11, 2018
- Genesys Telecommunications Laboratories, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87949160 - PURESUCCESS
- Serial number 87949160
- Registration number 5917732
- Filing date Jun 5, 2018
- GENESYS TELECOMMUNICATIONS LABORATORIES,INC.
- 35 - Advertising
Information Trademark
87913577 - GENESYS UNIVERSAL SCRIPTING
- Serial number 87913577
- Registration number 5601392
- Filing date May 9, 2018
- Genesys Telecommunications Laboratories, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87800373 - APPFOUNDRY
- Serial number 87800373
- Filing date Feb 16, 2018
- GENESYS TELECOMMUNICATIONS LABORATORIES,INC.
- 35 - Advertising
Information Trademark
87680560 - REPLY PATH BY GENESYS
- Serial number 87680560
- Filing date Nov 10, 2017
- GENESYS TELECOMMUNICATIONS LABORATORIES,INC.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87680555 - REPLY PATH
- Serial number 87680555
- Filing date Nov 10, 2017
- GENESYS TELECOMMUNICATIONS LABORATORIES,INC.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87651054 - ACTIONABLE ANALYTICS
- Serial number 87651054
- Filing date Oct 18, 2017
- Genesys Telecommunications Laboratories, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87635811 - BLENDED AI BY GENESYS
- Serial number 87635811
- Registration number 6008372
- Filing date Oct 5, 2017
- GENESYS TELECOMMUNICATIONS LABORATORIES,INC.
- 35 - Advertising

Genesys Telecommunications Laboratories, Inc.

Organization

Business Address

Mailing Address

State Location

State of Incorporation

Patents Grantslast 30 patents

System and method for conducting an automated interview session

Cumulative average spectral entropy analysis for tone and speech cl...

Technologies for incorporating an augmented voice communication int...

Technologies for automated generation of contact center system embe...

Method and apparatus for anticipating and planning communication-ce...

Activities assignment optimization for multi-skill contact center

Custom grammars builder platform

Social media feedback for routing user communications

Distributed aggregation for contact center agent-groups on sliding...

Call center builder platform

System and method for managing customer interactions

Multi-channel delivery platform

Dynamic speech resource allocation

Multimedia routing system for securing third party participation in...

Virtual interactions in contact center operations

System and method for anticipating user interaction in a customer c...

System for analyzing interactions and reporting analytic results to...

Universal connection station

System and method for managing customer interactions for contact ce...

Mobile expert desktop

System and method for site aware routing for callback

Scoring persons and files for trust in digital communication

Contact center system and method for advanced outbound communicatio...

System and method for exposing customer availability to contact cen...

Method and apparatus for anticipating and planning communication-ce...

Method and apparatus for anticipating and planning communication-ce...

System and method for discovering and exploring concepts

System and method for outlier identification to remove poor alignme...

System for facilitating loosely configured service worker groups in...

Method for interacting with a multimedia presentation served by an...

Patents Applicationslast 30 patents

PUNCTUATION AND CAPITALIZATION OF SPEECH RECOGNITION TRANSCRIPTS

SYSTEMS AND METHODS FOR CONDUCTING AN AUTOMATED DIALOGUE

CONFIDENCE CLASSIFIER WITHIN CONTEXT OF INTENT CLASSIFICATION

SYSTEM AND METHOD FOR MULTIMEDIA CONTACT CENTER INTERACTIONS VIA AN...

SYSTEMS AND METHODS RELATED TO APPLIED ANOMALY DETECTION AND CONTAC...

TECHNOLOGIES FOR TRANSFORMING A DATA DISPLAY

METHOD AND SYSTEM FOR ROBUST WAIT TIME ESTIMATION IN A MULTI-SKILLE...

SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONTEXT

TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INT...

METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...

SYSTEMS AND METHODS RELATING TO BOT AUTHORING BY MINING INTENTS FRO...

SYSTEMS AND METHODS RELATING TO BOT AUTHORING BY MINING INTENTS FRO...

TECHNOLOGIES FOR CONDUCTING A DATA TRANSACTION BETWEEN ENTERPRISES...

TECHNOLOGIES FOR BLOCKCHAIN-BASED DATA TRANSPARENCY AND AUTHENTICATION

TECHNOLOGIES FOR CONDUCTING A DATA TRANSACTION BETWEEN ENTERPRISES...

BLOCKCHAIN-BASED TECHNOLOGIES FOR HYPER-PERSONALIZED INTERACTIONS A...

TECHNOLOGIES FOR PROVIDING PREDICTION-AS-A-SERVICE THROUGH INTELLIG...

TECHNOLOGIES FOR DATA BIDDING AND NEGOTIATING IN AN ENTERPRISE SYST...

SYSTEMS AND METHODS RELATING TO POST-PURCHASE SUPPORT OF CUSTOMERS

SYSTEMS AND METHODS RELATING TO ASYNCHRONOUS RESOLUTION OF CUSTOMER...

SYSTEMS AND METHODS RELATED TO PREDICTING AND PREVENTING HIGH RATES...

METHOD AND SYSTEM FOR SCALABLE CONTACT CENTER AGENT SCHEDULING UTIL...

SYSTEMS AND METHODS RELATED TO AUTOMATED TRANSCRIPTION OF VOICE COM...

SYSTEMS AND METHODS RELATING TO NEURAL NETWORK-BASED API REQUEST PA...

CUMULATIVE AVERAGE SPECTRAL ENTROPY ANALYSIS FOR TONE AND SPEECH CL...

SYSTEMS AND METHODS RELATING TO EMOTION-BASED ACTION RECOMMENDATIONS

SYSTEM AND METHOD FOR PERSONALIZATION AS A SERVICE

SYSTEMS AND METHODS FOR MULTI-FACTOR VERIFICATION OF USERS USING BI...

SYSTEM AND METHOD FOR CONDUCTING AN AUTOMATED INTERVIEW SESSION

AUTOMATED CUSTOMER INTERACTION QUALITY MONITORING

Trademarklast 30 trademarks

97296284 - GENESYS DX

97243439 - GENESYS DX

97243651 - GENESYS MULTICLOUD CX

97243672 - GENESYS CLOUD CX

90527454 - NGAGEMENT

90527510 - NGUVU

90306490 - LATITUDE CONSOLE

90265319 - EMPATHY IN ACTION

90263731 - GENESYS CLOUD VOICE

90262661 - GENESYS TEMPO

90145036 - GENESYS ENGAGE