90606672 - EXPERIENCE. A BETTER WAY.

Information

  • Trademark
  • 90606672
  • Serial Number
    90606672
  • Filing Date
    March 26, 2021
    3 years ago
  • Transaction Date
    February 06, 2024
    4 months ago
  • Status Date
    February 05, 2024
    4 months ago
  • Published for Opposition Date
    June 07, 2022
    2 years ago
  • Location Date
    February 16, 2023
    a year ago
  • Status Code
    732
  • Current Location
    INTENT TO USE SECTION
    Employee Name
    STEPHENS, BRIA MICHELL
  • Attorney Name
    Holly Pranger
    Law Office Assigned Location Code
    N40
  • Owners
Mark Drawing Code
4000
Mark Identification
EXPERIENCE. A BETTER WAY.
Case File Statements
  • GS0091: Downloadable computer software for application and database integration; Downloadable application programming interface (API) software for integration in customer relationship management (CRM); Downloadable computer software for facilitating staffing interactions with contact centers and workforce management; downloadable computer telephony software, namely, downloadable computer programs and downloadable computer telecommunications programs for combining and integrating voice and data communications with computer technologies; downloadable computer software for controlling, monitoring, analyzing, recording, providing, programming, routing, interacting with and responding to voice or electronic information from customers in contact center management; downloadable computer software for controlling internal and external voice and data communication for an organization's computer system; downloadable computer software for handling and integrating an organization's directory services, operator services, answering services, call routing, call distribution, calling services, voice response and customized, customer specific applications in the customer service field; downloadable computer software for workforce management; downloadable computer software for speech recognition and analytics; downloadable computer software for analysis of data and running reports; Downloadable software development kits (SDK)
  • GS0381: Telecommunication services in the nature of providing telephone services with various telephone features, namely, a dedicated toll-free number, voicemail, multiple mailbox extensions, telephone message notification, detailed call reports, call waiting, call identification, call forwarding, and message waiting; Voicemail services; Telecommunication services, namely, providing advanced calling features, namely, changing one's caller ID, recording calls, changing the sound of one's voice over the phone, and straight-to-voicemail calls; Call recording services; International telephone services; Providing telephone conferencing services; Telecommunication services in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waiting; Automated telephone voice message services
  • GS0421: Providing online non-downloadable cloud computing software for contact center management; software as a service (SAAS) for contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; Application service provider featuring solutions software for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing system; Platform as a service (PAAS) featuring computer software platforms for contact center management; Computer services providing customized web pages and data feeds featuring user-defined information, which includes social networking content, new media content, and other on-line content; Providing online non-downloadable software for social media management, social media user engagement, for enabling transmission, accessing, uploading, posting, showing, displaying, tagging, sharing, and providing of electronic media and information over the Internet or other communications networks; Software as a service (SAAS) service featuring software for text, audio and video recording services, text, audio and video transcription services, tagging, annotating, searching, sharing, reviewing and analyzing audio and video content; Software as a service (SAAS) services for data visualization, creating, storing, managing, sharing, linking and arranging data, for creating reports, for task and project issue tracking, task and project management, content sharing and general work management; Software as a service (SAAS) services featuring software using artificial intelligence for machine learning, voice and speech recognition, determining intent, emotion, sentiment, and for predicting customer and business needs and selecting, sharing and providing relevant content for use in the field of customer relationship management and workforce management; Application service provider featuring application programming interface (API) software for integration of telecommunications services, workforce management, and data management tools and solutions into a website or software application; Providing application programming interface (API) software for integration of machine-learning and artificial intelligence into websites and online software; Computer services, namely, providing an interactive web site featuring technology that allows users to explore and manage connections to existing and emerging application programming interfaces (APIs)
Case File Event Statements
  • 2/6/2024 - 4 months ago
    32 - NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED Type: EXRA
  • 2/5/2024 - 4 months ago
    31 - SOU EXTENSION 3 GRANTED Type: EX3G
  • 2/2/2024 - 4 months ago
    30 - SOU EXTENSION 3 FILED Type: EXT3
  • 2/5/2024 - 4 months ago
    29 - CASE ASSIGNED TO INTENT TO USE PARALEGAL Type: AITU
  • 2/2/2024 - 4 months ago
    28 - SOU TEAS EXTENSION RECEIVED Type: EEXT
  • 11/7/2023 - 7 months ago
    27 - ASSIGNED TO EXAMINER Type: DOCK
  • 8/4/2023 - 10 months ago
    26 - NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED Type: EXRA
  • 8/3/2023 - 10 months ago
    25 - SOU EXTENSION 2 GRANTED Type: EX2G
  • 8/1/2023 - 10 months ago
    24 - SOU EXTENSION 2 FILED Type: EXT2
  • 8/1/2023 - 10 months ago
    23 - SOU TEAS EXTENSION RECEIVED Type: EEXT
  • 2/17/2023 - a year ago
    22 - NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED Type: EXRA
  • 2/16/2023 - a year ago
    21 - SOU EXTENSION 1 GRANTED Type: EX1G
  • 2/1/2023 - a year ago
    20 - SOU EXTENSION 1 FILED Type: EXT1
  • 2/16/2023 - a year ago
    19 - CASE ASSIGNED TO INTENT TO USE PARALEGAL Type: AITU
  • 2/1/2023 - a year ago
    18 - SOU TEAS EXTENSION RECEIVED Type: EEXT
  • 12/22/2022 - a year ago
    17 - APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED Type: CHAN
  • 12/22/2022 - a year ago
    16 - TEAS CHANGE OF CORRESPONDENCE RECEIVED Type: TCCA
  • 12/22/2022 - a year ago
    15 - TEAS CHANGE OF OWNER ADDRESS RECEIVED Type: COAR
  • 8/2/2022 - a year ago
    14 - NOA E-MAILED - SOU REQUIRED FROM APPLICANT Type: NOAM
  • 6/7/2022 - 2 years ago
    13 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB
  • 6/7/2022 - 2 years ago
    12 - PUBLISHED FOR OPPOSITION Type: PUBO
  • 5/18/2022 - 2 years ago
    11 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP
  • 5/5/2022 - 2 years ago
    10 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 4/29/2022 - 2 years ago
    9 - TEAS/EMAIL CORRESPONDENCE ENTERED Type: TEME
  • 4/28/2022 - 2 years ago
    8 - CORRESPONDENCE RECEIVED IN LAW OFFICE Type: CRFA
  • 4/28/2022 - 2 years ago
    7 - TEAS RESPONSE TO OFFICE ACTION RECEIVED Type: TROA
  • 11/4/2021 - 2 years ago
    6 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 11/4/2021 - 2 years ago
    5 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 11/4/2021 - 2 years ago
    4 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 11/3/2021 - 2 years ago
    3 - ASSIGNED TO EXAMINER Type: DOCK
  • 7/2/2021 - 2 years ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
  • 3/30/2021 - 3 years ago
    1 - NEW APPLICATION ENTERED Type: NWAP