Talkdesk, Inc.

Organization

San Francisco, CA, US

Organizations

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Patents Grantslast 30 patents

Information Patent Grant
Method and apparatus for detecting anomalies in communication data
- Patent number 11,971,908
- Issue date Apr 30, 2024
- TALKDESK, INC.
- Pedro Filipe Caldeira Neves
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for routing communications within a contact ce...
- Patent number 11,943,391
- Issue date Mar 26, 2024
- TALKDESK, INC.
- António Pedro Dourado de Moura Veloso
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Predictive communications system
- Patent number 11,856,140
- Issue date Dec 26, 2023
- TALKDESK, INC.
- Nuno Oliveira
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for workforce management system deployment
- Patent number 11,783,246
- Issue date Oct 10, 2023
- TALKDESK, INC.
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method, apparatus, and computer-readable medium for managing concur...
- Patent number 11,736,615
- Issue date Aug 22, 2023
- TALKDESK, INC.
- Gennadiy Stepanov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for automatically taking action based on the c...
- Patent number 11,736,616
- Issue date Aug 22, 2023
- TALKDESK, INC.
- Ben Rigby
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for communication analysis for use with agent ass...
- Patent number 11,706,339
- Issue date Jul 18, 2023
- TALKDESK, INC.
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for automated quality management of communicat...
- Patent number 11,677,875
- Issue date Jun 13, 2023
- TALKDESK INC.
- Kathy Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Generating featureless service provider matches
- Patent number 11,328,205
- Issue date May 10, 2022
- TALKDESK, INC.
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Monitoring and listening tools across omni-channel inputs in a grap...
- Patent number 11,201,964
- Issue date Dec 14, 2021
- TALKDESK, INC.
- Tiago Paiva
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Inferring relationships between call information and CRM data objects
- Patent number 11,184,482
- Issue date Nov 23, 2021
- TALKDESK, INC.
- Rachel Tsao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for quality management system deployment
- Patent number 11,157,856
- Issue date Oct 26, 2021
- TALKDESK, INC.
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for scheduling deferred queues
- Patent number 11,146,681
- Issue date Oct 12, 2021
- TALKDESK, INC.
- João Matias
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for routing communications to agents based on a...
- Patent number 11,076,049
- Issue date Jul 27, 2021
- TALKDESK, INC.
- António Veloso
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System for accessing an active call bar for a graphically interacti...
- Patent number 11,019,209
- Issue date May 25, 2021
- TALKDESK, INC.
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System of graphical programming for an interactive voice response s...
- Patent number 11,012,567
- Issue date May 18, 2021
- TALKDESK, INC.
- Tiago Paiva
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer experience options in a graphically interactive voice resp...
- Patent number 10,944,870
- Issue date Mar 9, 2021
- TALKDESK, INC.
- Tiago Paiva
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,931,823
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,931,826
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,931,824
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,929,795
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,929,796
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for visual-based programming of self-service workflow
- Patent number 10,897,539
- Issue date Jan 19, 2021
- TALKDESK INC.
- David Falé
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Artificial intelligence for a graphically interactive voice respons...
- Patent number 10,897,538
- Issue date Jan 19, 2021
- TALKDESK INC.
- Tiago Paiva
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method of using multi-dimensional presence model to manage call-cen...
- Patent number 10,887,463
- Issue date Jan 5, 2021
- TALKDESK INC.
- Doug Leavitt
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic application installation and integration at an enterprise...
- Patent number 10,866,794
- Issue date Dec 15, 2020
- TALKDESK INC.
- Tiago Sousa
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Capacity manager for multi-dimensional presence model to manage cal...
- Patent number 10,868,914
- Issue date Dec 15, 2020
- TALKDESK INC.
- Doug Leavitt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for optimizing performance metrics for contact...
- Patent number 10,827,070
- Issue date Nov 3, 2020
- TALKDESK INC.
- António Veloso
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Context data display for a graphically interactive voice response s...
- Patent number 10,827,062
- Issue date Nov 3, 2020
- TALKDESK INC.
- Tiago Paiva
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for SMS and email enabled automated agent assista...
- Patent number 10,827,071
- Issue date Nov 3, 2020
- TALKDESK INC.
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
System and Method for Managing Communications in a Networked Call C...
- Publication number 20240305716
- Publication date Sep 12, 2024
- Talkdesk, Inc
- Ana Priscila Vieira Alves dos Santos
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Enforcing Service Levels of Multiple Communic...
- Publication number 20240303575
- Publication date Sep 12, 2024
- Talkdesk, Inc
- Zheng YAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR DETECTING ANOMOLIES IN COMMUNICATION DATA
- Publication number 20230409606
- Publication date Dec 21, 2023
- Talkdesk, Inc
- Pedro Filipe Caldeira Neves
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PREDICTIVE COMMUNICATIONS SYSTEM
- Publication number 20230283716
- Publication date Sep 7, 2023
- TALKDESK INC.
- Nuno Oliveira
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BAS...
- Publication number 20230029707
- Publication date Feb 2, 2023
- Talkdesk, Inc
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR AUTOMATED QUALITY MANAGEMENT OF COMMUNICAT...
- Publication number 20230007123
- Publication date Jan 5, 2023
- Talkdesk, Inc
- Kathy Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR AUTOMATED QUALITY MANAGEMENT OF COMMUNICAT...
- Publication number 20230007124
- Publication date Jan 5, 2023
- Talkdesk, Inc
- Kathy Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD, APPARATUS, AND COMPUTER-READABLE MEDIUM FOR MANAGING WORKFO...
- Publication number 20220405694
- Publication date Dec 22, 2022
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD, APPARATUS, AND COMPUTER-READABLE MEDIUM FOR MANAGING CONCUR...
- Publication number 20210266405
- Publication date Aug 26, 2021
- Talkdesk, Inc
- Gennadiy Stepanov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MONITORING AND LISTENING TOOLS ACROSS OMNI-CHANNEL INPUTS IN A GRAP...
- Publication number 20210227074
- Publication date Jul 22, 2021
- Talkdesk, Inc
- Tiago Paiva
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES
- Publication number 20210218844
- Publication date Jul 15, 2021
- Talkdesk, Inc
- João Matias
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES
- Publication number 20210218839
- Publication date Jul 15, 2021
- Talkdesk, Inc
- João Matias
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES
- Publication number 20210218843
- Publication date Jul 15, 2021
- Talkdesk, Inc
- João Matias
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES
- Publication number 20210218838
- Publication date Jul 15, 2021
- Talkdesk, Inc
- João Matias
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS
- Publication number 20210201226
- Publication date Jul 1, 2021
- Talkdesk, Inc
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS
- Publication number 20210201245
- Publication date Jul 1, 2021
- Talkdesk, Inc
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS
- Publication number 20210201246
- Publication date Jul 1, 2021
- Talkdesk, Inc
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS
- Publication number 20210158243
- Publication date May 27, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS
- Publication number 20210158266
- Publication date May 27, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS
- Publication number 20210158267
- Publication date May 27, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...
- Publication number 20210142247
- Publication date May 13, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...
- Publication number 20210144259
- Publication date May 13, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...
- Publication number 20210142236
- Publication date May 13, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ARTIFICIAL INTELLIGENCE FOR A GRAPHICALLY INTERACTIVE VOICE RESPONS...
- Publication number 20210136202
- Publication date May 6, 2021
- Talkdesk, Inc
- Tiago Paiva
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VIRTUAL AGENTS WITHIN A CLOUD-BASED CONTACT CENTER
- Publication number 20210136204
- Publication date May 6, 2021
- Talkdesk, Inc
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AGENT SCORING FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
- Publication number 20210136211
- Publication date May 6, 2021
- Talkdesk, Inc
- Tiago Paiva
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTELLIGENT RECONNECT IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE S...
- Publication number 20210136217
- Publication date May 6, 2021
- Talkdesk, Inc
- Tiago Paiva
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
GRAPHICAL PROGRAMMING AND TRANSLATION IN A GRAPHICALLY INTERACTIVE...
- Publication number 20210136219
- Publication date May 6, 2021
- Talkdesk, Inc
- Tiago Paiva
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTEXT-AWARE DYNAMIC NUMBER INSERTION (DNI) FOR CALL ATTRIBUTION
- Publication number 20210136228
- Publication date May 6, 2021
- Talkdesk, Inc
- Jafar Adibi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
BLOCKCHAIN-ENABLED CONTACT CENTER
- Publication number 20210135845
- Publication date May 6, 2021
- Talkdesk, Inc
- Jafar Adibi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Trademarklast 30 trademarks

Information Trademark
98821437 - TALKDESK ASCEND AI
- Serial number 98821437
- Filing date Oct 25, 2024
- Talkdesk, Inc.
- 38 - Telecommunications
Information Trademark
97470913 - OPENTALK
- Serial number 97470913
- Filing date Jun 22, 2022
- Talkdesk, Inc.
- 35 - Advertising
Information Trademark
90607053 - T
- Serial number 90607053
- Registration number 7190181
- Filing date Mar 26, 2021
- Talkdesk, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
90606672 - EXPERIENCE. A BETTER WAY.
- Serial number 90606672
- Filing date Mar 26, 2021
- Talkdesk, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87565943 - SALES ASSIST
- Serial number 87565943
- Filing date Aug 11, 2017
- Talkdesk
- 42 - Scientific and technological services and research and design relating thereto
Information Trademark
87204296 - OPENTALK
- Serial number 87204296
- Registration number 5356288
- Filing date Oct 14, 2016
- Talkdesk, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87190615 - CALLBAR
- Serial number 87190615
- Registration number 5351739
- Filing date Oct 2, 2016
- Talkdesk, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
86773600 - TALKDESK
- Serial number 86773600
- Registration number 5291617
- Filing date Sep 30, 2015
- Talkdesk, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments

Talkdesk, Inc.

Organization

Patents Grantslast 30 patents

Method and apparatus for detecting anomalies in communication data

Method and apparatus for routing communications within a contact ce...

Predictive communications system

Systems and methods for workforce management system deployment

Method, apparatus, and computer-readable medium for managing concur...

Method and apparatus for automatically taking action based on the c...

System and method for communication analysis for use with agent ass...

Method and apparatus for automated quality management of communicat...

Generating featureless service provider matches

Monitoring and listening tools across omni-channel inputs in a grap...

Inferring relationships between call information and CRM data objects

Systems and methods for quality management system deployment

Systems and methods for scheduling deferred queues

Systems and methods for routing communications to agents based on a...

System for accessing an active call bar for a graphically interacti...

System of graphical programming for an interactive voice response s...

Customer experience options in a graphically interactive voice resp...

Scheduling agents using skill group weights

Scheduling agents using skill group weights

Scheduling agents using skill group weights

Scheduling agents using skill group weights

Scheduling agents using skill group weights

Method for visual-based programming of self-service workflow

Artificial intelligence for a graphically interactive voice respons...

Method of using multi-dimensional presence model to manage call-cen...

Automatic application installation and integration at an enterprise...

Capacity manager for multi-dimensional presence model to manage cal...

Systems and methods for optimizing performance metrics for contact...

Context data display for a graphically interactive voice response s...

System and method for SMS and email enabled automated agent assista...

Patents Applicationslast 30 patents

System and Method for Managing Communications in a Networked Call C...

System and Method for Enforcing Service Levels of Multiple Communic...

METHOD AND APPARATUS FOR DETECTING ANOMOLIES IN COMMUNICATION DATA

PREDICTIVE COMMUNICATIONS SYSTEM

SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BAS...

METHOD AND APPARATUS FOR AUTOMATED QUALITY MANAGEMENT OF COMMUNICAT...

METHOD AND APPARATUS FOR AUTOMATED QUALITY MANAGEMENT OF COMMUNICAT...

METHOD, APPARATUS, AND COMPUTER-READABLE MEDIUM FOR MANAGING WORKFO...

METHOD, APPARATUS, AND COMPUTER-READABLE MEDIUM FOR MANAGING CONCUR...

MONITORING AND LISTENING TOOLS ACROSS OMNI-CHANNEL INPUTS IN A GRAP...

SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES

SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES

SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES

SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES

SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS

SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS

SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS

SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS

SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS

SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS

SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...

SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...

SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...

ARTIFICIAL INTELLIGENCE FOR A GRAPHICALLY INTERACTIVE VOICE RESPONS...

VIRTUAL AGENTS WITHIN A CLOUD-BASED CONTACT CENTER

AGENT SCORING FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM

INTELLIGENT RECONNECT IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE S...

GRAPHICAL PROGRAMMING AND TRANSLATION IN A GRAPHICALLY INTERACTIVE...

CONTEXT-AWARE DYNAMIC NUMBER INSERTION (DNI) FOR CALL ATTRIBUTION

BLOCKCHAIN-ENABLED CONTACT CENTER

Trademarklast 30 trademarks

98821437 - TALKDESK ASCEND AI

97470913 - OPENTALK

90607053 - T

90606672 - EXPERIENCE. A BETTER WAY.

87565943 - SALES ASSIST

87204296 - OPENTALK

87190615 - CALLBAR

86773600 - TALKDESK