TREA

97243651 - GENESYS MULTICLOUD CX

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Information

  • Trademark
  • 97243651
  • Serial Number
    97243651
  • Registration Number
    7078586
  • Filing Date
    January 28, 2022
    4 years ago
  • Registration Date
    June 13, 2023
    2 years ago
  • Transaction Date
    May 08, 2025
    a year ago
  • Status Date
    June 13, 2023
    2 years ago
  • Published for Opposition Date
    March 28, 2023
    3 years ago
  • Location Date
    June 13, 2023
    2 years ago
  • First Use Anywhere Date
    June 23, 2021
    4 years ago
  • First Use In Commerce Date
    June 23, 2021
    4 years ago
  • Status Code
    700
  • Current Location
    PUBLICATION AND ISSUE SECTION
    Employee Name
    HARDY LUDLOW, TARAH
  • Attorney Docket Number
    GENES-127
    Attorney Name
    Ryan P. Hiler
    Law Office Assigned Location Code
    M10
  • Owners
Information
Mark Drawing Code
4
Mark Identification
GENESYS MULTICLOUD CX
Case File Statements
  • GS0351: advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; personnel management and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service, all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion
  • DS0000: "MULTICLOUD CX"
  • GS0421: Providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services featuring software for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management
Case File Event Statements
  • 2/1/2022 - 4 years ago
    2 - NEW APPLICATION OFFICE SUPPLIED DATA ENTERED Type: NWOS
  • 2/1/2022 - 4 years ago
    1 - NEW APPLICATION ENTERED Type: NWAP
  • 8/17/2022 - 3 years ago
    3 - AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP Type: ASGN
  • 9/14/2022 - 3 years ago
    4 - ASSIGNED TO EXAMINER Type: DOCK
  • 9/15/2022 - 3 years ago
    5 - NON-FINAL ACTION WRITTEN Type: CNRT
  • 9/15/2022 - 3 years ago
    6 - NON-FINAL ACTION E-MAILED Type: GNRT
  • 9/15/2022 - 3 years ago
    7 - NOTIFICATION OF NON-FINAL ACTION E-MAILED Type: GNRN
  • 2/22/2023 - 3 years ago
    8 - EXAMINERS AMENDMENT -WRITTEN Type: CNEA
  • 2/22/2023 - 3 years ago
    9 - EXAMINERS AMENDMENT E-MAILED Type: GNEA
  • 2/22/2023 - 3 years ago
    10 - NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED Type: GNEN
  • 2/22/2023 - 3 years ago
    11 - EXAMINER'S AMENDMENT ENTERED Type: XAEC
  • 2/22/2023 - 3 years ago
    12 - APPROVED FOR PUB - PRINCIPAL REGISTER Type: CNSA
  • 3/8/2023 - 3 years ago
    13 - NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED Type: NONP
  • 3/28/2023 - 3 years ago
    14 - PUBLISHED FOR OPPOSITION Type: PUBO
  • 3/28/2023 - 3 years ago
    15 - OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED Type: NPUB
  • 6/13/2023 - 2 years ago
    17 - NOTICE OF REGISTRATION CONFIRMATION EMAILED Type: NRCC
  • 6/13/2023 - 2 years ago
    16 - REGISTERED-PRINCIPAL REGISTER Type: R.PR
  • 2/12/2025 - a year ago
    19 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK
  • 8/2/2023 - 2 years ago
    18 - ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY Type: ASCK