Patent Application
20140199959
With the proliferation of computing and networking technologies, conventional communications are increasingly migrating to data networks, specifically wireless networks. For example, unified communication technologies enable users to communicate over various modalities and client devices, including portable devices, through wired and wireless networks. While cellular networks provided early wireless communication to a broad range of users, increasingly wireless local area networks, wide area networks, and similar ones are complementing or replacing the communication capabilities offered by the cellular networks. Indeed, a growing number of users are giving up their public switched telephone network (PSTN) connections in favor of voice over IP (VOIP) communication, which may utilize wireless networks including home and enterprise networks.
Emergency services are closely tied to location information of people in need of such services. Providing location information for PSTN subscribers was relatively easy since connections are static. In cellular networks, this is typically accomplished by a combination of Mobile Station Assisted (MS-A) and Mobile Station Based (MS-B) technologies that involve global positioning service (GPS) and timing triangulation methods. When it comes to communications over wireless networks such as WLANs or WANs, however, there are challenges in determining and providing location of users. For example, an IP address that is used by the device may help an emergency response center to validate the location in a coarse manner (e.g., city level) by querying the service provider who this IP address is assigned to. However, tunneling protocols used by virtual private networks (VPNs) or other communication protocols may mask the real location. Furthermore, locations of access points (APs) may not indicate a location of a user accurately, especially in multi-floor buildings and similar configurations.
This summary is provided to introduce a selection of concepts in a simplified form that are further described below in the Detailed Description. This summary is not intended to exclusively identify key features or essential features of the claimed subject matter, nor is it intended as an aid in determining the scope of the claimed subject matter.
Embodiments are directed to providing location information associated with users for emergency service purposes. User location through a wireless communication device may be determined upon triggering by a user initiated emergency communication (in various modalities) or by an external trigger signal employing one or more known signal sources and provided to an emergency service provider. In other examples, the user location may be determined/updated periodically and refined upon triggering of the emergency communication. In further examples, communication between the user's wireless device and the emergency service provider may be prioritized to ensure reliable communication.
These and other features and advantages will be apparent from a reading of the following detailed description and a review of the associated drawings. It is to be understood that both the foregoing general description and the following detailed description are explanatory and do not restrict aspects as claimed.
As briefly described above, user location may be determined through a wireless communication device upon triggering by a user initiated emergency communication (in various modalities) or by an external trigger signal employing one or more known signal sources and provided to an emergency service provider.
In the following detailed description, references are made to the accompanying drawings that form a part hereof, and in which are shown by way of illustrations specific embodiments or examples. These aspects may be combined, other aspects may be utilized, and structural changes may be made without departing from the spirit or scope of the present disclosure. The following detailed description is therefore not to be taken in the limiting sense, and the scope of the present invention is defined by the appended claims and their equivalents. While the embodiments will be described in the general context of program modules that execute in conjunction with an application program that runs on an operating system on a personal computer, those skilled in the art will recognize that aspects may also be implemented in combination with other program modules.
Generally, program modules include routines, programs, components, data structures, and other types of structures that perform particular tasks or implement particular abstract data types. Moreover, those skilled in the art will appreciate that embodiments may be practiced with other computer system configurations, including hand-held devices, multiprocessor systems, microprocessor-based or programmable consumer electronics, minicomputers, mainframe computers, and comparable hardware. Embodiments may also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, program modules may be located in both local and remote memory storage devices.
Embodiments may be implemented as a computer-implemented process (method), a computing system, or as an article of manufacture, such as a computer program product or computer readable media. The computer program product may be a computer storage medium readable by a computer system and encoding a computer program that comprises instructions for causing a computer or computing system to perform example process(es) The computer-readable storage medium is a computer-readable memory device. The computer-readable storage medium can for example be implemented via one or more of a volatile computer memory, a non-volatile memory, a hard drive, a flash drive, a floppy disk, or a compact disk, and comparable hardware media.
As mentioned above, wireless networks such as WLANs and similar configurations increasingly provide multi-modal communications that replace or complement traditional PSTN or cellular calls. Users such as user 109 shown in diagram 100 may employ stationary or portable computing devices with wireless communication capability such as portable device 108 to communicate with other users on the same wireless network or on other networks (including PSTN and cellular networks). The communications may include, but are not limited to, voice call, video communications, text messaging, email exchange, data sharing, application sharing, whiteboard sharing, and comparable ones.
In a wireless network 110, portable device 108 may communicate with the network infrastructure through an access point 106. A wireless network typically includes multiple access points, and the portable device 108 may be in communication with one or more of them at any given time depending on signal quality, location, and other factors. Thus, even is the access points are stationary and their location is known, the user's location may not be accurately ascertainable when he/she is using the portable device 108 to communicate.
A system according to example embodiments may employ cognitive radio techniques, periodic triangulation, and emergency call triggered trilateration to obtain accurate positioning of a user in stress. Underlying radio technologies may use standard or proprietary wireless communications such as Wi-Fi and other radio technologies such as FM, but are not limited to those. In some embodiments, a highest possible quality of service (QoS) may be selected on the wireless and wired links once an emergency communication is triggered. To reduce the chance of the communication being interrupted or terminated, the wireless device may also switch to the most robust transmission which can be achieved by lowering its modulation rate, increasing its signal power, etc. The network and access point may do the same as soon as they detect an emergency communication is in progress.
The emergency communication may be triggered by the user 109 placing a voice call to an emergency service provider (e.g., 911), sending an emergency text message, initiating a video call to an emergency service provider 102, making a pre-established stress gesture during a video communication—which may be automatically detected by the system, and comparable actions. The emergency communication may also be triggered by external signals such as a sensor attached to the communication device (e.g., a gyroscope, an accelerometer, a thermal sensors, a pressure sensor, a radiation sensor, and comparable ones) or a signal from a monitoring entity (e.g., a service monitoring a location of the user through the portable device 108 may initiate the communication once it determines the user being outside a predefined perimeter, etc.).
In some embodiments, a location server 104 may be employed to maintain location information based on data received from the portable device 108, access point 106, and/or other devices connected to the wireless network 110. The location server 104 may determine the location of the user and provide that information in response to a location query to the portable device 108 such that the portable device can provide the information to the emergency service provider 102. In further embodiments, the portable device 108 may determine the location of the user itself and provide the information to the emergency service provider 102. The location server 104 may also employ geomapping to map the determined location to a known location.
Diagram 200, shows three example wireless networks 210-1, 210-2, and 210-3 enabling users to communicate over one or more modalities. Each of the wireless networks may have similar or distinct configurations, number of user devices, infrastructure components (servers, access points, etc.), and so on. For illustration purposes, each wireless network is shown with a representative portable device (208-1, 208-2, and 208-3) communicating with respective access points (206-1, 206-2, and 206-3). In the illustrated example configuration, each wireless network 210-1, 210-2, and 210-3 may have their own location server 204-1, 204-2, and 204-3. The respective location servers may maintain location information for the portable devices associated with the respective wireless networks and provide the information to the portable users or the emergency service provider 202.
Similar to
As discussed above, location determination for emergency services may be performed by emergency communication triggered triangulation with concurrent connections or by periodic triangulation for emergency readiness. Cognitive improvements may assist location determination further. In the user triggered option, may select a modality (1:1 or group voice call, 1:1 or group video conferencing, text messaging, application sharing, etc.) through a portable device 408. Portable device 408 may be a notebook, a tablet, a smartphone, a vehicle mount computer, a specialized communication device, and so on. The communication may be a VoIP call or comparable session.
In an example scenario, once the user initiates the emergency communication, the following sequence of events may occur. The Wi-Fi stack corresponding to the portable device 408 may list the access points in view (406-1, 406-2, and 406-3). Portable device 408 may send probes to a subset of the routers in view and the list of reliable access points may be saved. Reliable may mean access points that meet predefined criteria such as received signal strength indicator (RSSI) above a power threshold, packet error rate below a predefined threshold, number of repeats is less than a predefined threshold, etc.
Next, the portable device 408 may perform triangulation based on the access point locations (X1, X2, and X3) and timings of the access point signals (T1, T1+Δ1, and T1+Δ2). The portable device 408 may also perform assisted location improvement from location server 404 in case the access points do not have location information. In that scenario, the portable device 408 may query the location server 404 to obtain the location of the visible access points 406-1, 406-2, and 406-3. The location information may then be sent to an emergency service provider 402 over network(s) 410.
In some embodiments, the portable device 408 may perform periodic scanning of visible access points registered during a VoIP call, for example. The list may be used for periodic triangulation. In further embodiments, cognitive information, when available, may be used to further refine the location. Cognitive information may include, but is not limited to, hardware address of an access point, an office number and location, a conference room on the user's calendar, cellular triangulation, and similar ones.
Diagram 500 shows a different scenario compared to diagram 400, where no location information may be available from the access points or a single access point 506 may be available to the portable device 508. A system according to embodiments may utilize any known and suitable signal source to determine the location of the portable device 508. In the example scenario of diagram 500, periodically broadcast information by FM radio stations may be used (similarly TV stations, emergency broadcast beacons, and similar sources may also be used). The periodically broadcast information may include station name, notifications, etc. Also known as RDS (Radio Data System) or RBDS (Radio Broadcast Data System), this radio station specific information from stations 522-1, 522-2, and 522-3 may be used by the portable device 508 to identify the channel and the location the radio station uniquely.
The location of the radio stations may also be resolved via the location server 504, which may include a database of the radio stations in a geographical area, like a city. Multiple radio stations that the receiver “sees” during scanning may be used for trilateration similar to the triangulation through the access points discussed in
The above discussed configurations are example configurations for illustrative purposes. Embodiments may be implemented with other configurations and approaches using the principles described herein. For example, an emergency service beacon network may be established and used by wireless communication devices to triangulate their location. Communication modalities may include the ones discussed here or others, individually or in combination. Furthermore, emergency communications may be triggered by users, participants of an ongoing communication on behalf of a user, or other external trigger signals such as a crash detector. The processes and logic that is used to pinpoint the location of the user may be implemented at the portable device, at the location server, in the network, or at any combination of those.
In order to assure that the wireless link to the user who is in distress does not break, a highest possible QoS may be selected by the portable device for signaling and communication in some embodiments. In addition, the network infrastructure may switch to its most robust mode, which may be accomplished by lowering the modulation rate in some examples. An example scenario may be as follows. User in distress may initiate emergency communication on wirelessly connected device; direct communication link to an emergency response center may be established (signaling+voice channel); wirelessly connected device may use location sources to obtain coordinates using its sensors, radios (GPS, Wi-Fi, FM, etc.) to obtain latitude/longitude of own location; and the location may be returned to the device and sent to the emergency response center.
The location of the portable device may be reconstructed in several places such as at the portable device and then sent to the location server, at the location server saving power and providing for more sophisticated signal processing, or in the cloud with additional computational capabilities.
Client devices 601-604 are used to access the functionality provided by the hosted service or application. One or more of the servers 606 or server 608 may be used to provide location determination service as discussed above. Relevant data may be stored in one or more data stores (e.g. data store 614), which may he managed by any one of the servers 606 or by database server 612.
Network(s) 610 may comprise any topology of servers, clients, Internet service providers, and communication media. A system according to embodiments may have a static or dynamic topology. Network(s) 610 may include a secure network such as an enterprise network, an unsecure network such as a wireless open network, or the Internet. Network(s) 610 may also coordinate communication over other networks such as PSTN or cellular networks. Network(s) 610 provides communication between the nodes described herein. By way of example, and not limitation, network(s) 610 may include wireless media such as acoustic, RF, infrared and other wireless media.
Many other configurations of computing devices, applications, data sources, and data distribution systems may be employed to provide location determination for emergency services in wireless networks. Furthermore, the networked environments discussed in
Communication application 722 may enable communication with other devices over a wireless network through one or more modalities and also emergency communications with an emergency service provider. Location module 724 may determine location of the computing device 700 through triangulation (based on access points, radio stations, TV stations, and other sources) as well as cognitive information and provide the location information to the emergency service provider. This basic configuration is illustrated in
Computing device 700 may have additional features or functionality. For example, the computing device 700 may also include additional data storage devices (removable and/or non-removable) such as, for example, magnetic disks, optical disks, or tape. Such additional storage is illustrated in
Computing device 700 may also contain communication connections 716 that allow the device to communicate with other devices 718, such as over a wireless network in a distributed computing environment, a satellite link, a cellular link, and comparable mechanisms. Other devices 718 may include computer device(s) that execute communication applications and comparable devices. Communication connection(s) 716 is one example of communication media, Communication media can include therein computer readable instructions, data structures, program modules, or other data in a modulated data signal, such as a carrier wave or other transport mechanism, and includes any information delivery media. The term “modulated data signal” means a signal that has one or more of its characteristics set or changed in such a manner as to encode information in the signal. By way of example, and not limitation, communication media includes wired media such as a wired network or direct-wired connection, and wireless media such as acoustic, RF, infrared and other wireless media.
Example embodiments also include methods. These methods can be implemented in any number of ways, including the structures described in this document. One such way is by machine operations, of devices of the type described in this document.
Another optional way is for one or more of the individual operations of the methods to be performed in conjunction with one or more human operators performing some. These human operators need not be collocated with each other, but each can be only with a machine that performs a portion of the program.
Process 800 begins with optional operation 810, where an emergency communication trigger is received. The emergency communication trigger may be the user initiating an emergency communication or an external signal (such as one from a sensor) initiating the emergency communication automatically. Optional operation 810 may be followed by operation 820, where the location of the user's communication device may be determined based on one or more external signals such as signals from access points, radio stations, TV stations, and so on. The determination of the location may also be performed periodically (without the trigger signal) to have the communication device ready for emergency communications.
At operation 830, the location information may be further refined based on additional information such as cognitive information. Operation 830 may be followed by operation 840, where the location information may be provided to an emergency service provider. Operation 840 may be followed by optional operation 850, where the initiated emergency communication may be prioritized to ensure uninterrupted communication with the emergency service provider.
The operations included in process 800 are for illustration purposes. Location determination for emergency services in wireless networks according to embodiments be implemented by similar processes with fewer or additional steps, as well as in different order of operations using the principles described herein.
Some embodiments may be implemented in a computing device that includes a communication module, a memory device, and a processor, where the processor executes a method as described above or comparable ones in conjunction with instructions stored in the memory device. Other embodiments may be implemented as a computer readable memory device with instructions stored thereon for executing a method as described above or similar ones, Examples of memory devices as various implementations of hardware are discussed above.
The above specification, examples and data provide a complete description of the manufacture and use of the composition of the embodiments. Although the subject matter has been described in language specific to structural features and/or methodological acts, it is to be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or acts described above. Rather, the specific features and acts described above are disclosed as example forms of implementing the claims and embodiments.
