Patent Grant
8706543
The invention relates, in general, to calculating the return on marketing or advertisement investments and, more particularly, to the effectiveness of a promotion by using aggregated point-of-sale data.
Manufacturers and merchants have long attempted to determine the return on their marketing investments. For example, if a company pays a certain amount to run an advertisement in a newspaper or on a web site, the company would like to have accurate data indicating the increase in sales directly attributable to that advertisement. For a variety of reasons, this type of return data is very difficult to calculate with any degree of accuracy. This is even more difficult when the advertisement is in the form of a discount or coupon.
Hence, this invention relates to techniques for calculating such returns on marketing investments. A summary of such techniques are provided hereinafter.
One specific embodiment of the invention is the ability to evaluate transaction activity of customers following the redemption of a promotion, such as the redemption of a prepaid instrument, coupon, or the like. For example, the subsequent activity could be where customers shopped after redeeming a coupon. Examples of such reports that could be generated include the percentage of redeemers who returned to the same merchant or who went elsewhere. In some cases, customers could do both, or neither and the reports could indicate such activity. Further reports could show the amount spent for each return visit (both for those who return and go elsewhere), as well as the percentage who shop only with the merchant, and nowhere else.
In some specific cases, the reports could show where the customers redeemed other promotions (i.e., promotions redeemed after making the original redemption). To generate these reports, data would be needed from deal site, such as another promotional identifier used with the subsequent redemptions.
Further reports could show whether those making a redemption are new customers. In other words, did a customer make a first time transaction with the merchant because of the promotion.
In one aspect, the reports may be show in the aggregate. In other words, the reports may not show the activity of a specific customer, but how customers in the aggregate behaved in view of a promotion. Of course, with appropriate permission the reports can be done at the cardholder level. Also, in some cases, a merchant may set up a reward system based on whether the customer returned and/or did not shop elsewhere.
In one exemplary embodiment, the invention provides a computerized method for calculating the effectiveness of a promotion offered by a promotional merchant in retaining customers. The method utilizes a computer system to receive transaction data from a plurality of point of sale terminals. This transaction data comprises data obtained when performing transactions at the point of sale terminals. Also, the transaction data for each transaction comprises a merchant identifier, a transaction amount, and a customer account identifier, and at least some of the transactions further comprise a promotional identifier that is associated with a promotion that is being offered by the promotional merchant. The computer system determines a set of transactions comprising transactions that were made using the same account identifiers that were previously used while performing transactions made using the promotional identifier. Further, the merchant identifiers are compared to see if they are the same or different from the merchant identifier of the promotional merchant. A report may then be generated showing where customers made subsequent transactions following the transactions involving the promotional identifiers. In this way, the report indicates whether the subsequent transactions were made at the promotional merchant or at other merchants.
In one particular aspect, a determination is made to determine whether the other merchants are similarly situated to the promotional merchant. These may be identified, for example, based on the merchant identifiers that have the same goods or services classification as the merchant identifier of the promotional merchant.
The report may show a variety of information on the subsequent transactions. For example, the report may illustrate a percentage of customers who, during a certain time period, performed transactions at the promotional merchant and at merchants similarly situated to the promotional merchant following transactions involving the promotional identifiers. As another example, the report may illustrate the average amount spent for each transaction at the promotional merchant and the average amount spent for each transaction at merchants similarly situated to the promotional merchant following the initial redemption of the promotion.
As yet another example, the report may illustrate the percentage of customers having subsequent transactions with the promotional merchant but not with any of the similarly situated merchants. In some cases, the report illustrates the percentage of customers having subsequent transactions with both the promotional merchant as well as with a total of the similarly situated merchants.
In another embodiment, the invention provides a system for reporting the effectiveness of a promotion offered by a promotional merchant in retaining customers by using point-of-sale (POS) data. The system includes an aggregation subsystem that is communicatively coupled with a POS network comprising a plurality of POS terminals. The aggregation subsystem is configured to aggregate POS datasets from the plurality of POS terminals. The transaction data comprises a merchant identifier for each of the merchants, a customer account identifier, and a transaction amount for each transaction involving the merchants. Also, one of the merchants comprises a promotion merchant that is offering a promotion involving transactions made with the merchant, and at least some of the transaction data further comprises a promotional identifier that is associated with the promotion.
The system further includes a data storage subsystem that is communicatively coupled with the aggregation subsystem and is configured to store the aggregated POS datasets from the plurality of POS terminals. Further, an analysis processing subsystem is used to determine a set of transactions comprising transactions that were made using the same account identifiers that were previously used while performing transactions made using the promotional identifier. The analysis processing subsystem also compares merchant identifiers to see if they are the same or different from the merchant identifier of the promotional merchant.
Further, a reporting subsystem is communicatively coupled with the promotional analysis processing subsystem and is employed to generate a report showing where customers made subsequent transactions following the transactions involving the promotional identifiers. In this way, the report indicates whether the subsequent transactions were made at the promotional merchant or at other merchants.
In yet another embodiment, the invention provides a computerized method for calculating the effectiveness of a promotion offered by a promotional merchant to obtain new customers. The method uses transaction data from a plurality of point of sale terminals and comprises data obtained when performing transactions at the point of sale terminals. The transaction data for each transaction comprises a merchant identifier, a transaction amount, and a customer account identifier, and at least some of the transactions further comprise a promotional identifier that is associated with a promotion that is being offered by the promotional merchant. A determination is made as to whether the account identifiers used when presenting the promotional identifiers were previously used during a transaction with the promotional merchant, thereby showing whether the customers are new customers of the promotional merchant. Also, a report is generated showing whether the customers using the promotional identifiers are new customers of the promotional merchant. The report may also illustrate the percentage of transactions involving promotional identifiers that were for new customers of the promotional merchant.
In another embodiment, a system is provided for reporting the effectiveness of a promotion offered by a promotional merchant in retaining customers according to point-of-sale (POS) data. The system may utilize an aggregation subsystem to aggregate POS datasets from a plurality of POS terminals. An analysis processing subsystem is employed to determine whether account identifiers used when presenting promotional identifiers were previously used during a transaction with a promotional merchant, thereby showing whether the customers are new customers of the promotional merchant. A reporting subsystem is configured to output graphical report data that is used to generate a report showing whether the customers using the promotional identifiers are new customers of the promotional merchant. The report may also illustrate the percentage of transactions involving promotional identifiers that were for new customers of the promotional merchant.
The invention provides systems and methods for collecting point-of-sale (POS) data, and then using this data to determine the effectiveness of a given promotion. By collecting transaction data at the POS that includes a merchant identifier and a promotion identifier (among other data), a variety calculations may be performed to determine the effectiveness of the promotion.
For example, in one embodiment a method for calculating the effectiveness of a promotion utilizes a host computer system that receives transaction data from a plurality of point of sale terminals. The transaction data includes purchases made by consumers both with and without the use of a promotional identifier that is associated with a promotion. The host computer system calculates a characteristic of the purchases, both for transaction data that includes promotional identifiers and that does not include promotional identifiers. The calculated characteristic is indicative of the effectiveness of the promotion, such as, for example, the total amount of the purchase during the shopping visit. Further, an output is provided showing a comparison of the calculation. In this way, transaction data collected from point of sale terminals may be used track redemptions of promotions in order to determine the effectiveness of a given promotion.
As an example, the transaction data received from the point of sale terminals may be associated with a single merchant and includes a merchant identifier. This permits a merchant to determine the purchasing behavior of consumers both with and without the use of a promotion. Merely by way of example, the merchant may be able to receive a report on an average transaction amount per purchase where the promotional identifier was used verses the average transaction amount for purchases where the promotional identifier was not used. In an alternative aspect, the transaction data received from the point of sale terminals may be associated with a plurality of merchants. This permits the merchant to see a report on consumer behavior when redeeming a promotion versus a similarly situated merchant where the promotion was not offered. Or, the comparison could be with a similarly situated merchant where the same promotion was offered as well.
As another example, in cases where a calculation is made as to the average transaction amount per purchase, a report may be generated showing the average transaction amount for purchases where the promotional identifier was used during one time period verses the average transaction amount for purchases where the promotional identifier was used during a second time period. For instance, a merchant could see the effectiveness of the same promotion offered the previous quarter, half year or a year.
In one specific example, the promotion may comprise a pre-paid discount, and the host computer system is used to collect purchase information associated with the purchase of any pre-paid discounts, including financial accounts used to pay for the pre-paid discounts. In this way, comparisons may be performed to determine behavior relating to both the purchase of the pre-paid discount and the redemption of such pre-paid discounts. For instance, reports may be generated to show the average time to redeem, whether the same accounts that were used to purchase the discounts were used for redemptions, average redemption spend versus other characteristics of the purchaser, such as average account balance, average credit limit and the like.
In one aspect, the pre-paid discount is delivered in a certain form, and the report shows a profit made on the pre-paid discount based on the form of delivery. A report may also show the frequency of purchases made over time using the promotional identifiers. Still further, a report may the frequency of return visits to the same merchant where the purchases were made using the promotional identifier and for visits to similar merchants where the promotional identifiers were not used.
In a further aspect, a report may show the average amount spent during return visits to the same merchant where the purchase was made using the promotional identifier versus purchases made during visits to similarly situated merchants. A report may also show the total amount spent for purchases made at a merchant location where the promotional identifier was used. Further, a report may show how many people who made purchases using the promotional identifier at a given merchant do not make any purchases with different merchants in a similar industry.
In cases where the promotion comprises a pre-paid discount, a report may be generated showing the average length of time between the purchase of the pre-paid discounts and purchases made using the promotional identifier.
In another embodiment, the effectiveness of a promotion may be calculated by collecting transaction data from a plurality of point of sale terminals, where the transaction data includes purchases made by consumers using a promotional identifier that is associated with a promotion, and at least one merchant identifier. A report may be generated showing a characteristic of the purchases that is indicative of the effectiveness of the promotion. For example, the characteristic may comprise the number of promotional identifiers redeemed over a given time, redemption locations, redemption times, information on consumers making the redemptions, account types used in making the redemptions, and the like. The method may be used with a variety of promotions, such as those involving pre-paid discounts, coupons, loyalty programs, and the like.
In a further embodiment, a system for reporting the effectiveness of a promotion according to point-of-sale (POS) data comprises an aggregation subsystem communicatively coupled with a POS network comprising a plurality of POS terminals. The aggregation subsystem is configured to aggregate POS datasets from the plurality of POS terminals, each POS terminal being associated with terminal data that is associated with at least one of a plurality of merchant identifiers. Also, each POS terminal is configured to collect transaction data as a function of transactions effectuated via the POS terminal, the POS dataset for each of the POS terminals comprising the terminal data and the transaction data, including a promotional identifier used when making a purchase based on the promotion. A data storage subsystem is communicatively coupled with the aggregation subsystem and is configured to store the aggregated POS data from the plurality of POS terminals. A promotional analysis processing subsystem is communicatively coupled with the POS data store and is configured to identify promotion redemption data, where the promotional data comprises purchases that were made using a promotional identifier and purchases made without the use of the promotional identifier. A reporting subsystem is communicatively coupled with the promotional analysis processing subsystem and is configured to output graphical report data as a function of the promotional data in response to the reporting request. The graphical report data is configured to be displayed on a user device. Various reports similar to those mentioned above may be generated by the system.
A further embodiment provides a computerized method for calculating the effectiveness of a promotion. The method utilizes a host computer system to obtain transaction data from a plurality of point of sale terminals that are associated with a plurality of merchant. The transaction data comprises a merchant identifier for each of the merchants and a transaction amount for each transaction involving the merchants. One of the merchants comprises a promotion merchant that is offering a promotion involving transactions made with the merchant. A portion of the transaction data is aggregated into control merchant aggregated data involving control merchants. The control merchant aggregated data comprises transaction data obtained other than from the promotion merchant. The host computer system calculates a characteristic of the purchases, both for transactions involving the promotion merchant and for the control merchants. An output is produced showing a comparison of the calculation.
In one aspect, the output comprises a report comparing the average dollar value of purchases made at the promotion merchant with the other merchants over a certain time frame. As another option, the output comprises a report comparing the dollar sales volume of purchases made at the promotion merchant with the other merchants over a certain time frame.
In another aspect, each merchant identifier is associated with a classification of goods or services offered by the merchant, and each of the merchants has the same classification of goods. The report shows the classification.
In one option, the output comprises a reporting show a percentage difference in the characteristic of the purchases between the transactions with the promotion merchant and the control merchants. In another aspect, the certain time comprises both before and after the promotion begins, and may be, for example, daily or weekly.
In some cases, an estimated expected sales volume due to the promotion may be provide, and a report may show a comparison of the estimated expected sales volume and an actual sales volume for the promotion merchant.
In one particular aspect, the transaction data from the promotion merchant includes promotional identifiers, and a report is generated showing the average dollar value of purchases made using the promotional identifiers and those made without using the promotional identifiers. In a further option, a report is generated showing the total dollar value of purchases made using the promotional identifiers over a specified time and those made without using the promotional identifiers.
In a further embodiment, the invention provides a system for reporting the effectiveness of a promotion according to point-of-sale (POS) data. The system comprises an aggregation subsystem that is configured to aggregate POS datasets from a plurality of POS terminals, each POS terminal being configured to collect transaction data as a function of transactions effectuated via the POS terminal. The transaction data comprises a merchant identifier for each of the merchants and a transaction amount for each transaction involving the merchants, and one of the merchants comprises a promotion merchant that is offering a promotion involving transactions made with the merchant. The, and the aggregation subsystem is configured to aggregate a portion of the transaction data into control merchant aggregated data involving control merchants, where the control merchant aggregated data comprises transaction data obtained other than from the promotion merchant. A data storage subsystem is communicatively coupled with the aggregation subsystem and is configured to store the aggregated POS data from the plurality of POS terminals. A promotional analysis processing subsystem is communicatively coupled with the POS data store and is configured to calculate a characteristic of the purchases, both for transactions involving the promotion merchant and for the control merchants. A reporting subsystem is communicatively coupled with the promotional analysis processing subsystem and is configured to output graphical report data as a function of the promotional data in response to the reporting request to show a comparison of the calculation, the graphical report data configured to be displayed on a user device.
A variety of reports may be produced, such as a report showing a comparison of the average dollar value of purchases and/or the dollar sales volume of purchases made at the promotion merchant with the other merchants over a certain time frame. In another example, a report shows a percentage difference in the characteristic of the purchases between the transactions with the promotion merchant and the control merchants. This may be for both before and after the promotion begins. As a further example, the reporting subsystem may show a comparison of the estimated expected sales volume and an actual sales volume for the promotion merchant.
A further understanding of the nature and advantages of the present invention may be realized by reference to the remaining portions of the specification and the drawings wherein like reference numerals are used throughout the several drawings to refer to similar components.
While various aspects of embodiments of the invention have been summarized above, the following detailed description illustrates exemplary embodiments in further detail to enable one of skill in the art to practice the invention. In the following description, for the purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the present invention. It will be apparent, however, to one skilled in the art that the present invention may be practiced without some of these specific details. In other instances, well-known structures and devices are shown in block diagram form. Several embodiments of the invention are described below and, while various features are ascribed to different embodiments, it should be appreciated that the features described with respect to one embodiment may be incorporated with another embodiment as well. By the same token, however, no single feature or features of any described embodiment should be considered essential to the invention, as other embodiments of the invention may omit such features.
Among other things, embodiments described herein utilize actual transaction data aggregated from point-of-sale (POS) terminals to generate and report the effectiveness of promotions. Such POS terminals may be provided in brick and mortar stores, or may constitute any computing device that may connect to a network, such as the Internet. As such a POS terminal may included those used to shop and purchase items on the Internet. As used herein, a promotion may include, but is not limited to, any type of offer where a consumer receives some type of benefit when performing a transaction at a POS, such as a purchase or redemption transaction. The benefit may be received at the time of the POS transaction, or at a later date. A non-limiting example of promotions that may be used with the invention include pre-paid discounts (such as those offered by web-based prepaid offer companies), discounted stored value cards, also known as gift cards, traditional coupons, loyalty programs, and the like. Such promotions may be provided to consumers in a variety of ways, including by traditional print media (periodicals, newspapers, magazines, fliers, coupon books, and the like), by electronic delivery (from a web site, to a mobile phone or other portable computing device, by a text message, or the like), on a transaction instrument, such as a plastic card, an RF or other memory chip, or the like. The promotions will typically include at least one promotional identifier (including loyalty identifiers) so that when the promotion is redeemed at the POS, the redemption may be tracked. The promotional identifier may be unique to each redemption transaction, or may be common over the entire promotion. With the former, tracking of each individual redemption may be tracked, while in the latter, aggregate redemption data may be easier to classify.
By capturing promotional identifiers at the point of sale, this data may be used to determine the effectiveness of a promotional or marketing campaign in a variety of ways. For example, transactional data may be aggregated to produce reports showing average purchases at the time of redemption verses average purchases when not redeeming a promotion. This may be done for transactions that occur with a given merchant, or may be used in a comparison with similarly situation merchants, both for transactions that include promotions and that do not include promotions.
As another example, growth comparisons may be performed to show sales growth for the same promotion offered at different time intervals, such as from August to August. This can be done for a single merchant or across merchants.
In cases where laws permit, tracking may be done on an individual level. In such cases, accounts that were used to purchase a pre-paid promotion may be evaluated to see if those same accounts were used in redeeming the promotion, or to see if the same account is used to make subsequent purchases at the same merchant. Similar comparisons may happen on an aggregate level so that a report could be produced showing the percentage of cardholders that purchased a pre-paid promotion that used their same card in redemption transactions. Other reports could include the ticket amount for each purchase, whether subsequent purchases were made, as well as the number and frequency of any subsequent purchases. For instance, the report could indicate how many times the average consumer who redeemed a promotion returned to the same merchant, and the average amount spent for each visit. Also, reports could be generated to show whether those cardholders chose to make subsequent purchases at similarly situated merchants, rather than with the merchant who originally offered the promotion.
The reports on the effectiveness of a promotion may also be cross correlated with other variables, including, for example, the types of financial accounts used in paying for a pre-paid promotion or in a redemption transaction, the region or geography where the pre-paid promotion was purchased or where a promotion was redeemed, or where subsequent purchases were made. Reports may also show the timing of purchases of pre-paid promotions, the timing of redemptions, or the timing when subsequent purchases were made. These comparisons could be intra-day or over longer time periods. For instance, reports could show whether a promotion was effective in having consumers redeem transactions at certain times of the day, thus modifying their normally scheduled visits to the merchant.
Turning first to
Use of POS terminals 120 in effectuating transactions is well known in the art. As such, and for the sake of clarity, specific operations of POS terminals 120, POS networks 123, payment networks 130, payment entities 135, etc. will not be fully described herein. Rather, these and related terms and phrases should be broadly construed to include any transaction facilitating devices, systems, and techniques that are useable in the context of the various embodiments described herein.
For example, as used herein, POS terminals 120 may include cash registers, and any other alternative and/or peripheral devices or systems, including hardware and/or software, for effectuating transactions between a merchant and a consumer. POS platforms 125, as used herein, include any hardware and/or software for facilitating communications between one or more POS terminals 120 and the payment network 130 and/or service provider 105. In one embodiment, the POS platforms 125 include proprietary platforms, such as merchant platforms offered by First Data Corporation. In some embodiments, one or more interfaces are included with the POS terminals 120 and/or the POS platforms 125 to facilitate use by end consumers (e.g., cardholders, payors, etc.), salespersons, etc. The POS network 123, as used herein, is intended to broadly include any type of physical or virtual network, including one or more communications networks, corporate networks, etc. For example, a large number of globally distributed POS terminals 120 may, in some embodiments, be considered as part of a global POS network 123, even where some or all of the POS terminals 120 in the POS network 123 may not be in communication with one another.
As used herein, “POS terminals” are intended to include both physical terminals located at brick and mortar locations as well as virtual terminals (some type of computer system) capable of receiving and processing transaction requests. For example, financial transactions occurring other than at brick and mortar locations can include Internet transactions (typically involving a merchant web site or other payment portal, such as PayPal), mobile transactions made using a mobile device or phone, and the like. For these transactions, payment information is transmitted over some type of network to a computer system that is capable of receiving such transactions and then processing them to complete the financial transaction. It will be appreciated, however, that some transactions using mobile devices (such as mobile phones, iPads, and the like) can be made by directly or indirectly interfacing with POS terminals located in brick and mortar locations as well.
The POS terminals located at brick and mortar locations can capture transaction data in a number of ways, including by the use of payment cards with magnetic stripes, smart chips, RF transponders (RFID chips) or the like. The POS terminals can also read transaction information from non-traditional “cards”, such as when reading information from checks or other negotiable instruments, such as by reading MICR lines, by the use of OCR scanners, by manually keying in data, or the like. Also, the POS terminals can read information associated with promotions, including promotional identifiers read from discount instruments, such a coupons, loyalty cards, and the like. In addition to reading this information, the POS terminals may have such promotional identifiers directly keyed in using an entry device. Further, various communication channels can be used to transmit data from the payment vehicle to the POS terminal, such as by Bluetooth, cellular, RF, and the like. These configurations permit payments to be made using a variety of payment vehicles, including by credit cards, debit cards, checks or other negotiable instruments, ACH transaction, prepaid cards or accounts, stored value cards or accounts, and the like. In each of these, the appropriate information will be captured from the transaction at the POS terminal so that reports may be produced as described herein.
Hence, when receiving the transaction data, the POS terminals capture data pertinent to conducting a transaction, such as the amount of the transaction, the payment instrument or vehicle, the time of the transaction, the promotional identifier, and the like. The POS terminals also provide information on the location of the POS device (or location of the merchant-by physical address, web site or the like) as described hereinafter.
As illustrated, some or all of the POS terminals 120 may be located at (e.g., inside, on the property of, in close proximity to, etc.) a merchant outlet 115. The merchant outlet 115 may be the only one, or one of many, locations of a particular merchant 110. For example, each merchant outlet 115 may be a physical store location, a franchise location, a branch office, virtual presence, etc. of a merchant 110. Of course, where the merchant 110 has only a single presence, the merchant outlet 115 and the respective merchant 110 may be one and the same.
Embodiments of the POS terminals 120 are configured to be associated with certain types of information and to collect certain types of information. For example, each POS terminal 120 may collect and/or be associated with terminal information and transaction information, as described more fully below. The transaction and terminal information may be sent to the POS platforms 125 for various types of processing. For example, some or all of the information may be sent to the payment network 130 for authorization by one or more payment entities 135 (e.g., issuing banks, payment card companies, etc.), and/or the information may be sent to the service provider 105.
Functions of the service provider 105 may be carried out by one or more subsystems. In various embodiments, components of the subsystems are implemented, in whole or in part, in hardware. Thus, they may include one or more Application Specific Integrated Circuits (ASICs) adapted to perform a subset of the applicable functions in hardware. Alternatively, the functions may be performed by one or more other processing units (or cores), on one or more integrated circuits (ICs). In other embodiments, other types of integrated circuits may be used (e.g., Structured/Platform ASICs, Field Programmable Gate Arrays (FPGAs), and other Semi-Custom ICs), which may be programmed. Each may also be implemented, in whole or in part, with instructions embodied in a computer-readable medium, formatted to be executed by one or more general or application specific controllers.
In some embodiments, data from all the POS terminals 120 is received and aggregated by an aggregation subsystem 140. The aggregation subsystem 140 generates and stores aggregated POS datasets in a data storage subsystem 145. Embodiments of the data storage subsystem 145 may include any useful type of data storage. For example, the data storage subsystem 145 may include servers, hard disks, etc. Further, the aggregated data may be stored using any useful types of security, data structure, etc. In one embodiment, the aggregated data is stored as an associative database to facilitate various types of data processing functions (e.g., mining, filtering, sorting, etc.).
In some embodiments, as described more fully below, the aggregated data may be processed by a processing subsystem 150. Embodiments of the processing subsystem 150 are configured to generate various types of market trend and/or other data for use by a reporting subsystem 160. Embodiments of the reporting system 160 use the data generated by the processing subsystem 150 to generate one or more types of market reports, including the effectiveness of a given promotion. In some embodiments, additional information is used to generate reports, including data received from one or more analysts 165 and/or other data sources.
The service provider 105 may further include an interface subsystem 170 to facilitate interaction with and/or delivery of reporting data generated by the reporting system. In some embodiments, one or more report user devices 175 interface with the service provider via the interface subsystem 170. For example, the report user devices 175 may request certain reports, receive report data for viewing, etc.
The functionality of various components of the market network 100, including the various subsystems of the service provider 105, will be described more fully below. For example,
Embodiments of the data flow diagram 200 focus on generation and aggregation of POS data. As in a portion of the market network 100 of
Embodiments of the POS terminals 120 are configured to be associated with certain types of information and to collect certain types of information. While each POS terminal 120 may collect and/or be associated with many different types of information, some typical types of information can be classified into two general categories: transaction data 210 and terminal data 220. The terminal data 220 may include information relating to (e.g., identifiers corresponding to) the merchant 110 and/or particular merchant outlet 115 where the POS terminal 120 is located, network information (e.g., Internet protocol (IP) address, security protocols, etc.), configuration information (e.g., types of payment instruments accepted, software version, etc.), and/or any other information relating to the POS terminal 120 and not specifically to any transaction effectuated via the POS terminal 120.
It is worth noting that the terminal data 220 may indicate various characteristics of the POS terminals 120 in various ways. For example, various types of merchant classifiers may be used. In one embodiment, a merchant classifier code (MCC) defined by a government standard is used to identify each merchant. In other embodiments, a proprietary code may be used. Further, in some embodiments, each merchant is identified by a single classifier, even where the merchant operates in multiple markets. For example, a megastore may sell groceries, general merchandise, gasoline, insurance services, etc., but the merchant may be classified only using a “grocery” classification. In an alternate embodiment, the megastore may be classified using multiple classifiers. In still another embodiment, the megastore may be classified by both a single classifier (e.g., a default classifier, or a classifier chosen to comply with a particular standard) and by one or more other classifiers (e.g., according to proprietary classification systems).
The transaction data 210, on the contrary, may include any type of information relating to one or more transactions effectuated via the POS terminal 120. For example, the transaction data 210 may include timestamp information (e.g., a date and time, or time range, of one or more transactions), transaction value, fee and/or discount information, product category and/or description information, demographic information (e.g., relating to the payor), etc.
The transaction data 210 that is collected by POS terminal 120 may depend on the particular payment instrument used to effectuate a payment. For example, when paying by credit or debit card, the track two data is typically read using a magnetic stripe reader. Also, the amount of the purchase is entered, typically electronically from a cash register. For Internet transactions, the amount may be generated from the merchant's web site or a payment processing company. For negotiable instruments, the MICR line is typically read using the POS terminal 120. Other information, such as the amount of the check, may also be entered, either by manually keying in the information, electronically by the cash register, from a web site or the like. For closed-loop prepared cards, such as traditional magnetic strip gift cards, the account number is typically read from the magnetic stripe and the amount of the transaction is received by manual key in, from a cash register, from a web site or the like. Transactions from mobile devices or from the Internet typically include data similar to traditional payment forms, as such transactions usually stem from electronic wallets that typically include information similar to their physical counterparts. However, these transactions also include data indicating that the transaction originated from a mobile device or the internet and can be used in generating market reports.
Additional transaction data 210 may include data collected by POS terminal 120 that relates to a promotion that is being redeemed at the POS terminal 120, often referred to as a redemption transaction. Examples of promotion data includes promotional identifiers that are used to identify the terms and conditions of a given promotion. Non-limiting examples of promotional identifiers include coupon codes, often stored as a bar code on a coupon, that provide a certain amount off the purchase of one or more items, free items with the purchase of one or more other items, etc., numbers or identifiers associated with pre-paid discounts where, for example, a consumer may pay $50 and use the pre-paid discount for up to $100 on the purchase, loyalty identifiers where prices of certain items are discounted automatically at the POS or discounts or cash back is provided to the consumer at a later date, and the like. Such promotional identifiers may be stored then entered into POS terminal 120 using techniques similar to those associated with any of the other transaction data described herein.
Not all the transaction data received at the POS terminal 120 may be needed in order to generate the reports. As such, a parsing processes may be used to extract only the relevant data needed to produce the reports. This parsing can occur at various locations, including but not limited to the POS platforms 125, the service provider 105, aggregation subsystems, or the like.
The transaction data 210 and terminal data 220 may be sent to the POS platforms 125 for various types of processing. In certain embodiments, some or all of the transaction data 210 may be sent from the POS platforms 125 to the payment network 130 for authorization. For example, transactions may be authorized, denied, canceled, etc. In some embodiments, the authorization process generates authorization data 230 that may or may not be included in the transaction data 210. In some embodiments, the transaction data 210, terminal data 220, and/or authorization data 230 are sent from the POS platforms 125 to the service provider 105. In various embodiments, information may be communicated to the service provider 105 periodically (e.g., every night), as a result of a trigger event (e.g., after a particular magnitude change in an economic indicator or social event), on demand (e.g., on request by the service provider 105), etc.
In some embodiments, the various types of data are sent to the aggregation subsystem 140 using standard formats and/or protocols. In other embodiments, the aggregation subsystem 140 is configured to process (e.g., parse) the data into a usable and/or desired format. The data may then be stored in the data storage subsystem 145 as aggregated POS data 240. In some embodiments, the aggregated POS data 240 is a collection of POS datasets 245. It is worth noting that the aggregated POS data 240 may be arranged in any useful way, for example, as an associative database, as a flat file, as sets of POS datasets 245, in encrypted or unencrypted form, in compressed or uncompressed form, etc.
Embodiments may then use the aggregated POS data 240 to generate various types of data, including data on the effectiveness of promotions, market trend data, and the like.
In some embodiments, the processing subsystem 150 uses the aggregated POS data 240 (e.g., either directly from the data storage subsystem 145 or via the aggregation subsystem 140) to generate market data 250 as described generally in copending U.S. application Ser. No. 13/032,878, filed Feb. 23, 2011 and Ser. No. 12/758,397, filed Apr. 12, 2010, previously incorporated by reference. For example, the aggregated POS data 240 may include merchant type flags, merchant identifiers, merchant outlet identifiers, transaction amounts, numbers of transactions, payment types used, transaction types (e.g., sale, cash advance, return, etc.), transaction authorizations (e.g., authorize, decline, etc.), timestamps, etc. As used herein, the market data 250 may include any types of data useful in generating market analyses and/or reports that can be extracted and/or derived from the aggregated POS data 240.
In some embodiments, processing subsystem 150 also uses the aggregated POS data 240 to generate promotion data 252 that is used to indicate the effectiveness of a promotion. For instance, the promotion data 252 may include promotional identifiers that are used to identify the terms and conditions of a given promotion as well as any of the market data just described. Also, in some cases, like where a pre-paid discount instrument was used in making a redemption, promotion data 252 may also include information on the purchase of the pre-paid discount, including, for example, payment type used for the purchase, time of the purchase, location of the purchase, as well as the demographics on the purchaser, preferably only when the purchaser has opted in to providing such personal information so as to comply with current privacy protection laws.
In some cases, a type of mapping may be used in order to be useful for a given market, such as trends by industry, geography, card type and the like. This mapping may be overlaid with the promotion data so that the effectiveness of a promotion may be determined across different categories, such as by industry, geography, card type, time of day, and the like. For instance, data from the POS terminal may reveal the identify of a given merchant. This merchant may then be classified into a specific industry, such as fast food, so that a report may be produced showing the effectiveness of a promotion by industry. A similar approach can be used when determining the effectiveness of a promotion by region or geography, such as by knowing the zip code of the merchant or other geographic identifier originally gleaned from the POS terminal. For card types, the transaction data can be evaluate to determine what payment instrument was used in the transaction. For time of day, reports can be generated to show whether a promotion was effective in shifting patterns of purchase from one time of day to another, such as whether a coupon for an earlier movie showing is effective in filling a theatre earlier in the day as compared to in the evening. As described above, not all data collected at the POS terminals need be used to generate the reports. This may be done for both POS terminals located in physical stores as well as virtual POS terminals used with e-commerce and mobile transactions.
Given these and/or other types of aggregated POS data 240, the market data 250 and promotion data 252 may include extracted or classified data, such as data extracted for a particular time period, data extracted for all records having the same store identifier, data classified by merchant type, data classified by location (e.g., merchant region, geographic region, etc.), data classified by dollar volume, data classified by average ticket price, etc. The market data 250 and/or promotion data 252 may additionally or alternately include trend data, such as data trends over a particular time period or compared to a baseline. The trends may look at time periods, payment types, merchants, merchant categories, geography, transaction volumes, ticket values, or any other useful (e.g., and derivable) characteristics of the aggregated POS data 240.
In some embodiments, the market data 250 and/or promotion data 252 is used by a reporting subsystem 160 of the service provider 105. Embodiments of the reporting subsystem 160 use the market data 250 and/or promotion data 252 to generate report data 260. The report data 260 may typically include data desired for generation of a market report and/or promotion effectiveness report, which may, for example, include data to support graphical representations of trends (e.g., for generation of bar graphs, pie charts, line graphs, spreadsheets, etc.), indications of events (e.g., for highlighting data, circling data, flagging data, etc.), etc.
While certain embodiments of the reporting subsystem 160 generate reporting data 260 only according to market data 250 and/or promotion data 252, other embodiments may use additional data. In some embodiments, the reporting subsystem 160 is configured to interface with one or more analysts 165 (e.g., human or machine). The analysts 165 may generate trend analysis data 280. For example, the trend analysis data 280 may include explanations, headlines, annotations, etc., for example, for adding value to an end user of the report data 260.
In some embodiments, the reporting subsystem 160 is in communication with one or more sources of correlation data 270. The correlation data 270 may include any type of data that could be useful in identifying correlations with and/or explanations of the market data 250 and/or promotion data 252. For example, embodiments of the correlation data 270 include seasonality data 272, macroeconomic data 274, and/or social data 276.
Embodiments of the seasonality data 272 may include information relating to time of year, number of workdays, number of weekends in a month, season, holidays, etc. For example, January revenue may correlate at least in part to the number of weekends in January each year. Embodiments of macroeconomic data 274 may include information relating to gross domestic product, personal bankruptcy, unemployment, total consumer debt, etc. For example, an increase in unemployment in a geographic region may correlate to an increase in fast food sales for that region. It is worth noting that the term “macroeconomic” is used herein only to distinguish from economic transaction data for a particular POS terminal 120. It will be appreciated that certain data, which may technically be classified as “microeconomic” in nature may be included in the macroeconomic data 274, such as economic trends relating to a particular subset of consumers, to particular externalities or market failures, to a particular merchant outlet or branch office, etc. Embodiments of social data 276 may include information relating to particular social trends, fads, military incursions, regulatory issues, political issues, etc. For example, a beef scare relating to a grocery store in a particular week may correlate to a drop in revenue for that grocery merchant for that week.
It will be appreciated that many other types of correlation data 270 are possible and may be received and/or derived from many types of sources. The correlation data 270 may also be collected periodically, based on historical data that was gathered or generated previously, etc. It will be further appreciated that the correlation data may be used by the analysts 165 in generating trend analysis data 280. For example, an analyst 165 may identify a correlation between the market data 250 and certain correlation data 270. The analyst 165 may then write up an explanation of the correlation, identify the correlation, do more research, etc. Other types and uses of correlation data 270, trend analysis data 280, and/or other data is described more fully below.
The report data 260 generated by the reporting subsystem 160 may be used in a number of different ways. Some of these ways are described in copending U.S. application Ser. No. 13/032,878, filed Feb. 23, 2011 and Ser. No. 12/758,397, filed Apr. 12, 2010, previously incorporated by reference. Others are shown with reference to
In some embodiments, the reporting subsystem 160 is in communication with an interface subsystem 170. Embodiments of the interface subsystem 170 are configured to provide an interface between the reporting subsystem 160 (and/or other subsystems of the service provider 105) and one or more consumers of the report data 260. For example, one or more end consumers may interact with the interface subsystem 170 via one or more report user devices 175. In various embodiments, the report user devices 175 may include any type of device capable of providing the desired report data 260 to the end consumer. For example, the report user devices 175 may include desktop and laptop computers, smart phones, personal digital assistants, e-readers, etc.
In some embodiments, the report user devices 175 interact with the interface subsystem 170 over a network (e.g., the Internet). These interactions may be facilitated in certain embodiments by a web server 173 in the interface subsystem 170. Some embodiments of the interface subsystem 170 may further include interface elements for various functions, such as authorization (e.g., login elements, encryption elements, etc.), graphical user interface handling, query handling, etc.
Embodiments of the interface subsystem 170 are used to facilitate provision of a report output 450 (e.g., a graphical report product) to one or more report user devices 175. In certain embodiments, the report user devices 175 can provide report requests 285 to the reporting subsystem 160 via the interface subsystem 170. For example, the report requests 285 may include one or more queries and/or other information for generating a report from the report data 260. Alternately, the report requests 285 may be issued after a report output 450 has already been generated, for example, to filter, refine, update, reformat, or otherwise affect the report output 450. In certain embodiments, report outputs 400 are generated without allowing for any report requests 285 before or after the report generation. Further, in some embodiments, report outputs 400 are generated according to automatically generated report requests 285. For example, a subscriber of a reporting service may have certain preferences (e.g., selected preferences, preferences based on the subscriber's portfolio, etc.), which may be used to decide what information is presented in a report output 450 and/or in what form.
In some embodiments, the report output 450 is also affected by template data 290. Depending on the type of output, the template data 290 may include any useful formatting or presentation information. For example, the template data 290 may include a style sheet, font information, margin information, graphics, etc. In certain embodiments, the template data 290 defines certain zones on all or part of the report output 450. Each zone may be dependent on other zones or independent, it may be automatically filled with report data or left open for manual input, or used in any other useful way.
In the illustrated embodiment of
As mentioned, data in various embodiments may be focused on same store performance. As used herein, “same store” data generally refers to data aggregated from either an identical set of POS terminals 120 or from a statistically insignificant change in a sample set. For example, as discussed above, the market data 250 and/or promotion data 252 is derived using actual data from actual transactions effectuated via actual POS terminals 120. As such, real-world changes in the number of POS terminals 120 may have a noticeable effect on generated data if not properly accounted for.
Suppose, for example, that thirty new merchant outlets 115 open for a particular merchant 110 over a single year, and each merchant outlet 115 has an average of four POS terminals 120. The aggregated POS data 240 may show a large increase in dollar volume over that time period. For certain market reports, that information may be useful. For example, certain investors may be interested in the overall growth of that particular merchant's 110 dollar volume over the timeframe. For other market reports, however, it may be desirable to have an “apples-to-apples” comparison from one timeframe to another. For example, the overall growth may provide little or no information about representative growth of particular stores, of particular markets, etc.
As such, it may be desirable to generate reports based on a “same store” analysis. For example, it may be desirable to generate market data for substantially the same store sample set over two different timeframes. Notably, this and/or other functionality may include removal of irrelevant and/or unreliable data (e.g., or identification of relevant and/or reliable data. As such, certain embodiments generate a reliable portion of the market data 250 for use in generating the report data 260.
In one embodiment, when the aggregated POS data 240 shows insufficient data over the timeframe of interest (e.g., a particular POS terminal 120 has only been collecting transaction data 210 for a portion of the timeframe), the data may be removed from the analytical dataset. In another embodiment, statistical analyses may be performed to determine whether to use certain data. For example, market data 250 may be generated with and without certain data, and the differences may be analyzed to determine whether they are significant. Where the differences are significant, the data may be discarded and/or further analysis may be performed to determine why the difference is significant (e.g., and whether that significant difference would be worth reporting as part of the report data 260).
While not indicated, other reporting and display techniques may be used to enhance the look, feel, usefulness, etc. of the report output 450. In one embodiment, the report output 450 is configured to be displayed through a web browser or similar interface using a report user device 175. A user may interact with the report output 450 using menus, buttons, links, and/or other navigation elements. The navigation may allow the user, for example, to jump between sections of the report output 450, to show or hide elements (e.g., the second explanation zone 406b), to dynamically process (e.g., filter, sort, etc.) charted data, to reformat the page layout, etc.
As discussed above, the various subsystems of the service provider 105 may be implemented in hardware and/or software. In some embodiments, one or more computational systems are used, having instructions stored in memory that can be executed to cause processors and/or other components to perform certain methods (e.g., by implementing functionality of one or more of the subsystems).
The computational system 500 is shown to include hardware elements that can be electrically coupled via a bus 505 (or may otherwise be in communication, as appropriate). The hardware elements can include one or more processors 510, including without limitation one or more general-purpose processors and/or one or more special-purpose processors (such as digital signal processing chips, graphics acceleration chips, and/or the like); one or more input devices 515, which can include without limitation a mouse, a keyboard and/or the like; and one or more output devices 520, which can include without limitation a display device, a printer and/or the like.
The computational system 500 may further include (and/or be in communication with) one or more storage devices 525, which can include, without limitation, local and/or network accessible storage and/or can include, without limitation, a disk drive, a drive array, an optical storage device, a solid-state storage device, such as a random access memory (“RAM”) and/or a read-only memory (“ROM”), which can be programmable, flash-updateable and/or the like. The computational system 500 might also include a communications subsystem 530, which can include without limitation a modem, a network card (wireless or wired), an infrared communication device, a wireless communication device and/or chipset (such as a Bluetooth device, an 802.11 device, a WiFi device, a WiMax device, cellular communication facilities, etc.), and/or the like. The communications subsystem 530 may permit data to be exchanged with a network (such as the network described below, to name one example), and/or any other devices described herein. In many embodiments, the computational system 500 will further include a working memory 535, which can include a RAM or ROM device, as described above.
The computational system 500 also can include software elements, shown as being currently located within the working memory 535, including an operating system 540 and/or other code, such as one or more application programs 545, which may include computer programs of the invention, and/or may be designed to implement methods of the invention and/or configure systems of the invention, as described herein. Merely by way of example, one or more procedures described with respect to the method(s) discussed above might be implemented as code and/or instructions executable by a computer (and/or a processor within a computer). A set of these instructions and/or codes might be stored on a computer-readable storage medium, such as the storage device(s) 525 described above.
In some cases, the storage medium might be incorporated within the computational system 500 or in communication with the computational system 500. In other embodiments, the storage medium might be separate from a computational system 500 (e.g., a removable medium, such as a compact disc, etc.), and/or provided in an installation package, such that the storage medium can be used to program a general purpose computer with the instructions/code stored thereon. These instructions might take the form of executable code, which is executable by the computational system 500 and/or might take the form of source and/or installable code, which, upon compilation and/or installation on the computational system 500 (e.g., using any of a variety of generally available compilers, installation programs, compression/decompression utilities, etc.) then takes the form of executable code.
It will be apparent to those skilled in the art that substantial variations may be made in accordance with specific requirements. For example, customized hardware might also be used, and/or particular elements might be implemented in hardware, software (including portable software, such as applets, etc.), or both. Further, connection to other computing devices such as network input/output devices may be employed.
In one aspect, the invention employs the computational system 500 to perform methods of the invention. According to a set of embodiments, some or all of the procedures of such methods are performed by the computational system 500 in response to processor 510 executing one or more sequences of one or more instructions (which might be incorporated into the operating system 540 and/or other code, such as an application program 545) contained in the working memory 535. Such instructions may be read into the working memory 535 from another machine-readable medium, such as one or more of the storage device(s) 525. Merely by way of example, execution of the sequences of instructions contained in the working memory 535 might cause the processor(s) 510 to perform one or more procedures of the methods described herein.
The terms “machine-readable medium” and “computer readable medium”, as used herein, refer to any medium that participates in providing data that causes a machine to operate in a specific fashion. In an embodiment implemented using the computational system 500, various machine-readable media might be involved in providing instructions/code to processor(s) 510 for execution and/or might be used to store and/or carry such instructions/code (e.g., as signals). In many implementations, a computer-readable medium is a physical and/or tangible storage medium. Such a medium may take many forms, including but not limited to, non-volatile media, volatile media, and transmission media. Non-volatile media includes, for example, optical or magnetic disks, such as the storage device(s) 525. Volatile media includes, without limitation, dynamic memory, such as the working memory 535. Transmission media includes coaxial cables, copper wire and fiber optics, including the wires that comprise the bus 505, as well as the various components of the communication subsystem 530 (and/or the media by which the communications subsystem 530 provides communication with other devices).
Common forms of physical and/or tangible computer-readable media include, for example, a floppy disk, a flexible disk, hard disk, magnetic tape, or any other magnetic medium, a CD-ROM, any other optical medium, punchcards, papertape, any other physical medium with patterns of holes, a RAM, a PROM, an EPROM, a FLASH-EPROM, any other memory chip or cartridge, a carrier wave as described hereinafter, or any other medium from which a computer can read instructions and/or code.
Various forms of machine-readable media may be involved in carrying one or more sequences of one or more instructions to the processor(s) 510 for execution. Merely by way of example, the instructions may initially be carried on a magnetic disk and/or optical disc of a remote computer. A remote computer might load the instructions into its dynamic memory and send the instructions as signals over a transmission medium to be received and/or executed by the computational system 500. The communications subsystem 530 (and/or components thereof) generally will receive the signals, and the bus 505 then might carry the signals (and/or the data, instructions, etc., carried by the signals) to the working memory 535, from which the processor(s) 505 retrieves and executes the instructions. The instructions received by the working memory 535 may optionally be stored on a storage device 525 either before or after execution by the processor(s) 510.
It will be appreciated that the systems described with reference to
In some embodiments, at block 608, a request is received for a promotion report. The requested report may correspond to a designated timeframe, a designated market, and/or any other designations. In various embodiments, the request may originate from a user using a report user device 175 via an interface subsystem 170, via a computer-generated request for updating a website or generating a periodic mailing, etc.
At block 612, a promotion dataset may be identified or generated from the aggregated POS data 240, for example, according to the request received in block 608. In some embodiments, market data 250 is generated from the aggregated POS data 240 including the POS datasets 245 corresponding to the designated timeframe(s) and to POS terminals 120 having terminal data 220 indicating a merchant classifier corresponding to the designated market(s).
As discussed above, it may be desirable to use only a reliable portion of the market dataset identified or generated in block 612. For example, POS datasets 245 from POS terminals 120 having transaction data 210 for only a portion of the timeframe may be ignored or treated differently (e.g., displayed with special indications and not used in calculating certain trends). At block 616, a reliable portion of the dataset may be calculated as a function of the POS datasets in the dataset. For example, only same store data, only data having a statistically insignificant variability from a baseline, etc. may be included in the reliable portion.
At block 620, promotion data may be generated as a function of the reliable portion of the market dataset. At step 624, a graphical report is output showing the promotion report, and in step 628 a graphical report is generated.
The various reports may be provided in a variety of ways. For example, the systems herein may be employed to physically print the reports and mail them to customers. Alternatively, the reports may be electronic in form and electronically transmitted to a client, such as by email. Another option is to provide a customer with the ability to log on to a website and then allow the customer to view the reports online. In some cases, options may be provided to permit the customer to tailor the reports by varying certain criteria.
The various reports that are electronically accessible via the Internet or similar portal may be produced using any of the systems or subsystems described herein. For example a promotional report subsystem could be used to produce various reports on the effectiveness of a promotion. Further, the data used in generating such reports may be produced using any of the techniques described herein.
In one particular aspect, the effectiveness of a promotion may be illustrated by comparing POS data from a merchant offering or promotion with a control group of merchants, who, for the most part, are not offering a similar type of promotion. The POS data may be collected by a computer system similar to any of those described herein. The computer system may aggregate the data, provide calculations and generate outputs suitable for producing reports similar to any of the other systems described herein. Typically, the POS device will capture information on the merchant offering the promotion. In some cases, the merchant offering the promotion may use a third part to market the promotion, such as an Internet deal site merchant, similar to other embodiments described herein. In such cases, the customer purchases a prepaid offer (or receives a coupon) and then redeems this at the merchant's POS terminal. Information on the transaction, including the merchant, the promotion, the transaction amount, time of day, and the like are collected and transmitted to the computer system for aggregation and/or processing. The computer system also collects POS transaction data from other merchants that typically are not participating in a similar promotion. Preferably, these merchants sell the same types of goods or service as the merchant offering the promotion so that the comparison will be between similar goods or services. Classification schemes can include a merchant code, such as an MCC, or other classifier. The non-participating merchant POS transaction data is aggregated in some cases so that the promotion merchant will not know the identity of any one merchant used in producing the comparison reports. Of course, if permission were granted, the comparison could be performed between the promotion merchant and a specifically identified merchant. However, to protect anonymity the non-participating merchant, POS transaction data is aggregated prior to the comparison, which typically involves the use of similarly situated merchants in terms of types of goods or services, location of stores, size of stores, and the like.
A wide variety of reports may be generated showing comparisons of participating and non-participating merchants in order to show the effectiveness of a promotion. Further, as with other embodiments described herein, reports may also be generated showing the effectiveness of the promotion by evaluating transaction data involving only the participating merchant, such as for example, sales volume, average ticket, loyalty (whether the customer returns or shops elsewhere), and the like.
Region 2204 shows the daily spend at the promotion merchant (in terms of total dollar volume sales) on a daily basis as compared to an aggregation of similarly situated merchants. The comparison may be performed using POS transaction data for the promotion merchant as well as aggregated data for similarly situated merchants similar to that previously described. Region 2204 shows that sales at the promotion merchant and similarly situated merchants generally track each other until about two days after the offer when sales increased 116% relative to the similarly situated merchant sales. The store was closed on day three, but high sales resumed on days four and five.
Region 2208 is a report similar to that shown in region 2204 except that sales volume is shown on a weekly basis instead of a daily basis. Also, shown is an estimated lift that is the difference between what the actual data produced versus what was expected. In other words, a comparison is shown between actual sales and the expected sales.
Region 2206 is a report similar to that shown in region 2204 except that the comparison involves weekly average ticket price, rather than daily total spend. The average ticket price is the average amount a customer spends when making a transaction to purchase goods or services. As shown, the promotion had little impact on how much a customer spent at the promotion merchant in comparison with what customers spent at similarly situated merchants.
Region 2210 is a report showing actual sales volume versus an estimated sales volume for the promotion merchant. The estimated sales volume is calculated using an Analysis of Covariance that models the behavior of the “comparison” group and the target merchant to predict what sales would have been if no promotion had taken place.
Another feature of the invention is the ability to look at POS transaction data to evaluate where account holders shop following the use or redemption of some type of promotion. Such promotions can include pre-paid discounts, coupons, and the like, similar to the promotions described in connection with similar embodiments. To do so, POS transaction data is collected and processed using any of the systems described herein. In such cases, the promotion may be offered by a third party on behalf of a merchant, and the systems of the third party may be in communication with those of the merchant and/or financial processing system that processes financial transactions (such as credit cards, debit cards, checks and the like). In many cases, the POS data will be aggregated using any of the processes and systems described here. However, in some cases, transaction data could be analyzed on an individual cardholder level, provided that appropriate cardholder permission. For example, reports could be generated showing the percentage of customers in aggregate who return to a merchant following redemption of a promotion, or simply track where an individual shops following a redemption. In the latter case, rewards or incentives may be offered to the individual customers based on their loyalty in returning to the promotional merchant.
Further, in cases where customers shop elsewhere following a redemption, reports may show the categories of merchants where these customers shop. For instance, the report may show only cases where the customer shops at merchants that are similarly situated to the merchant offering the promotion. Similarly situated merchants may be defined in terms of having a similar goods or services classification scheme. One way is by comparing merchant classification codes (or MCCs) to see if they are the same. However, other classification schemes are possible.
When evaluating transaction activity following redemption of a promotion, a variety of reports may be created. For example, reports may be generated showing where customers shopped following redemption of a promotion with a merchant (sometimes referred to as a “promotional merchant”). As one specific example, a report may show the percentage of redemption customers who returned to the same merchant. The report could also show the percentage of redemption customers who shopped elsewhere, particularly at similarly situated merchants. These two categories may not be mutually exclusive as a customer who redeems a promotion may return to the promotion merchant as well as shop with similarly situated merchants, may shop at one or the other, or may not shop with either.
In addition to just reporting where customers shop, a variety of other information may be reported, such as the average amount spent for each return visit (both for those who return to the promotional merchant and go elsewhere). Further, any of the reports may be based on time segments measured relative to the time of advertizing the promotion or when the promotion is redeemed. This may be, for example, the number or percentage of customers who return or go elsewhere over a certain time, such as every day, every two days, every three days, or the like. Further, the time segments may vary within the report, such as, for example, increasing the length of time as the time from the promotion increases.
Another type of report is to show the percentage of customers who shop only with the promotional merchant following a redemption. In other words, the report may how many customers are loyal to the promotional merchant by not shopping with any similarly situated merchants following a redemption.
In some cases, the methods and systems may look to see where customers have redeemed other promotions following the redemption of the initial promotion. This may permit a promotion merchant to see whether its customers are susceptible to be influenced by promotions offered by their competitors (i.e., other similarly situated merchants). In such cases, information on the other promotions (such as promotional identifiers used in connection with the offers) may need to be provided by the third party promotional entity so that the redemption of these promotional identifiers may be tracked using POS transaction data.
In a further aspect, reports may be produced showing if the customers who redeem a promotion are new customers to the promotional merchant. In other words, the report may show whether the promotion was effective in attracting new customers that previously did not shop with the merchant. This may be done by evaluating customer account numbers to see if they were ever used in connection with the merchant identifier.
Referring now to
From the POS transaction data a search may be performed to find transactions involving account identifiers that were previously used in transactions involving promotional codes. These transactions may be saved as subsequent transaction data as shown in step 2302. In this way, once customers redeem a promotion, these accounts may be tracked to see where they subsequently shop.
In step 2304, a determination is made as to which merchant identifiers were used with the subsequent transaction data. This permits the subsequent purchases to be categorized in terms of specific categories of merchants. For example, as shown in step 2306, transactions may be grouped based on those having the same promotional merchant identifiers and those having other merchant identifiers. For the other merchant identifiers, the method may determine which are similarly situated to the promotional merchant as shown in step 2308. In this way, the subsequent transactions may be grouped based on whether they occurred with the promotional merchant or with similarly situated merchants.
Finally, various reports may be produced showing this categorization as shown in step 2310. For example, various reports may be generated for transactions with the promotional merchant and similarly situated merchants. One report may show the percent of customers who returned to shop at the promotion merchant versus those who shopped at similar merchants. Another report may show an average amount spent when returning to shop at the promotional merchant versus those shopping at similar merchants. Further, a report may show the percentage of customers who remained loyal to the promotional merchant following a promotion by not shopping at similar merchants.
While the invention has been described with respect to exemplary embodiments, one skilled in the art will recognize that numerous modifications are possible. For example, the methods and processes described herein may be implemented using hardware components, software components, and/or any combination thereof. Further, while various methods and processes described herein may be described with respect to particular structural and/or functional components for ease of description, methods of the invention are not limited to any particular structural and/or functional architecture but instead can be implemented on any suitable hardware, firmware, and/or software configuration. Similarly, while various functionalities are ascribed to certain system components, unless the context dictates otherwise, this functionality can be distributed among various other system components in accordance with different embodiments of the invention.
Moreover, while the procedures comprised in the methods and processes described herein are described in a particular order for ease of description, unless the context dictates otherwise, various procedures may be reordered, added, and/or omitted in accordance with various embodiments of the invention. Moreover, the procedures described with respect to one method or process may be incorporated within other described methods or processes; likewise, system components described according to a particular structural architecture and/or with respect to one system may be organized in alternative structural architectures and/or incorporated within other described systems. Hence, while various embodiments are described with—or without—certain features for ease of description and to illustrate exemplary features, the various components and/or features described herein with respect to a particular embodiment can be substituted, added, and/or subtracted from among other described embodiments, unless the context dictates otherwise. Consequently, although the invention has been described with respect to exemplary embodiments, it will be appreciated that the invention is intended to cover all modifications and equivalents within the scope of the following claims.
This application is a continuation in part application and claims the benefit of copending U.S. application Ser. No. 13/406,402, filed Feb. 27, 2012, which is a continuation in part application and claims the benefit of copending U.S. application Ser. No. 13/253,756, filed Oct. 5, 2011, which is a continuation in part application and claims the benefit of copending U.S. patent application Ser. No. 13/032,878, filed Feb. 23, 2011, which is a continuation in part application and claims the benefit of copending U.S. patent application Ser. No. 12/758,397, filed Apr. 12, 2010. The complete disclosures of all these references are herein incorporated by reference.
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| 20110099067 | Cooper et al. | Apr 2011 | A1 |
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| Entry |
|---|
| International Search Report and Written Opinion of PCT/US2011/032102 mailed on Oct. 25, 2011, 11 pages. |
| Number | Date | Country | |
|---|---|---|---|
| 20120191534 A1 | Jul 2012 | US |
| Number | Date | Country | |
|---|---|---|---|
| Parent | 13406402 | Feb 2012 | US |
| Child | 13407574 | US | |
| Parent | 13253756 | Oct 2011 | US |
| Child | 13406402 | US | |
| Parent | 13032878 | Feb 2011 | US |
| Child | 13253756 | US | |
| Parent | 12758397 | Apr 2010 | US |
| Child | 13032878 | US |
