Method and Apparatus for Routing Emergency Calls in a VoIP System

Abstract

Methods and apparatuses for routing emergency calls originated from mobile wireless devices in a Voice-over-IP (VoIP) system are described herein. In one or more embodiments, emergency calls are routed in a VoIP system by receiving incoming emergency calls originated from dual-mode mobile devices connected to the VoIP system through wireless access points (WAPs), determining locations associated with the incoming emergency calls, and redirecting callers to a cellular network. In other embodiments, emergency calls are routed in a VoIP system by mapping WAP identifiers to emergency answering points (EAPs), receiving an incoming emergency call from an originating WAP, identifying an EAP relating to the originating WAP, and directing the emergency call to the identified EAP.

Description

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a block diagram of an embodiment of a Voice-over-IP (VoIP) system.

FIG. 2 is a logic flow diagram of an embodiment of processing logic for identifying wireless access points to a VoIP system.

FIG. 3 is a logic flow diagram of an embodiment of processing logic for relating wireless access points to emergency answering points.

FIG. 4 is a block diagram of an embodiment of a database included in or associated with the VoIP system of FIG. 1.

FIG. 5 is a block diagram of an embodiment of a VoIP system that acquires location information from a device in-range of a mobile wireless device.

FIG. 6 is a logic flow diagram of an embodiment of processing logic for providing a wireless access point identifier to a VoIP system during an emergency call.

FIG. 7 is a logic flow diagram of one embodiment of processing logic for routing emergency calls in a VoIP system.

FIG. 8 is a logic flow diagram of an embodiment of processing logic for providing mobile wireless device location information to a VoIP system during an emergency call.

FIG. 9 is a logic flow diagram of an embodiment of processing logic for providing location information associated with a mobile wireless device to a VoIP system during an emergency call.

FIG. 10 is a logic flow diagram of another embodiment of processing logic for routing emergency calls in a VoIP system.

FIG. 11 is a logic flow diagram of yet another embodiment of processing logic for routing emergency calls in a VoIP system.

FIG. 12 is a logic flow diagram of an embodiment of processing logic for redirecting emergency calls received by a VoIP system over a cellular network.

FIG. 13 is a logic flow diagram of an embodiment of processing logic for redirecting an emergency call by a dual-mode mobile device over a cellular network.

Claims

1. A method of routing emergency calls in a Voice-over-IP (VoIP) system, comprising: mapping wireless access point (WAP) identifiers to emergency answering points (EAPs);receiving an incoming emergency call from an originating WAP;identifying an EAP relating to the originating WAP; anddirecting the emergency call to the identified EAP.

2. The method of claim 1, wherein mapping the WAP identifiers to the EAPs comprises: acquiring location information associated with the WAPs; andusing the location information to relate the WAP identifiers to the EAPs.

3. The method of claim 2, wherein acquiring the location information associated with the WAPs comprises acquiring the location information during non-emergency calls routed by one or more of the WAPs to the VoIP system.

4. The method of claim 2, wherein acquiring the location information associated with the WAPs comprises acquiring the location information from a plurality of mobile wireless devices in communication with the WAPs.

5. The method of claim 4, wherein one or more of the mobile wireless devices comprises a dual-mode mobile communication device.

6. The method of claim 5, wherein acquiring the location information from the mobile wireless devices in communication with the WAPs comprises acquiring cellular network-derived location information from one or more of the dual-mode mobile communication devices.

7. The method of claim 4, wherein the location information acquired from the mobile wireless devices comprises one of GPS-derived location information, user-derived location information and location information acquired from a device in-range of the mobile wireless device.

8. The method of claim 1, further comprising acquiring the WAP identifiers from a plurality of mobile wireless devices accessing the VoIP system through one or more of the WAPs.

9. The method of claim 8, wherein acquiring the WAP identifiers from the mobile wireless devices comprises acquiring the WAP identifiers from the mobile wireless devices during login by the mobile wireless devices to the VoIP system.

10. The method of claim 1, wherein the incoming emergency call comprises one of an emergency voice call, a 911 emergency voice call, an emergency text message, and an emergency instant message.

11. The method of claim 1, wherein the WAP identifiers comprise one of a media access control address, a service set identifier, and an internet protocol address.

12. The method of claim 1, further comprising initiating redirection of the emergency call to a cellular network if no EAP is identified.

13. A Voice-over-IP (VoIP) system for routing emergency calls, comprising: a database included in or associated with the VoIP system configured to map wireless access point (WAP) identifiers to emergency answering points (EAPs); anda call processing server configured to receive an incoming emergency call from an originating WAP, to identify an EAP relating to the originating WAP, and to direct the emergency call to the identified EAP.

14. The VoIP system of claim 13, wherein the call processing server is configured to acquire the location information associated with the WAPs and the database is configured to use the location information to map the WAP identifiers to the EAPs.

15. The VoIP system of claim 14, wherein the call processing server is configured to acquire the location information associated with the WAPs by acquiring the location information during non-emergency calls routed by one or more of the WAPs to the VoIP system.

16. The VoIP system of claim 14, wherein the call processing server is configured to acquire the location information associated with the WAPs from a plurality of mobile wireless devices in communication with the WAPs.

17. The VoIP system of claim 16, wherein one or more of the mobile wireless devices comprises a dual-mode mobile communication device.

18. The VoIP system of claim 17, wherein the call processing server is configured to acquire the location information associated with the WAPs by acquiring cellular network-derived location information from one or more of the dual-mode mobile communication devices.

19. The VoIP system of claim 16, wherein the location information acquired by the call processing server comprises one of GPS-derived location information, user-derived location information and location information acquired from a device in-range of the mobile wireless device.

20. The VoIP system of claim 13, wherein the call processing server is further configured to acquire the WAP identifiers from a plurality of mobile wireless devices accessing the VoIP system through one or more of the WAPs.

21. The VoIP system of claim 20, wherein the call processing server is configured to acquire the WAP identifiers from the mobile wireless devices during login by the mobile wireless devices to the VoIP system.

22. The VoIP system of claim 13, wherein the incoming emergency call comprises one of an emergency voice call, a 911 emergency voice call, an emergency text message, and an emergency instant message.

23. The VoIP system of claim 13, wherein the WAP identifiers comprise one of a media access control address, a service set identifier, and an internet protocol address.

24. The VoIP system of claim 13, wherein the call processing server is further configured to initiate redirection of the emergency call to a cellular network if no EAP is identified.

25. A mobile wireless device, comprising: a wireless broadband radio configured to communicate with a wireless broadband network; anda communication processor configured to acquire an identifier of a wireless access point (WAP) through which the mobile wireless device accesses the wireless broadband network, to provide the WAP identifier to a voice-over-IP (VoIP) system during a VoIP call initiated by the mobile wireless device, and to provide location information associated with the mobile wireless device to the VoIP system.

26. The mobile wireless device of claim 25, wherein the communication processor is configured to acquire the WAP identifier during an authentication procedure between the mobile wireless device and the WAP.

27. The mobile wireless device of claim 25, wherein the communication processor is further configured to acquire the location information associated with the mobile wireless device from one of a GPS device, a cellular network, a user of the mobile wireless device, and a device in-range of the mobile wireless device.

28. The mobile wireless device of claim 25, wherein the communication processor is further configured to place a new emergency call to a cellular network responsive to a call redirection instruction.