Patent Application
20080080678
While the specification concludes with claims defining the features of embodiments of the invention that are regarded as novel, it is believed that the invention will be better understood from a consideration of the following description in conjunction with the figures, in which like reference numerals are carried forward.
Embodiments herein can be implemented in a wide variety of exemplary ways that can enable a cell phone user to augment the voice dialogue system with their personal choices of words or phrases to accomplish a task more efficiently. Such personalization of a dialogue system can be realized using a state chart control scheme such as defined in the SCXML language (see http://www.w3.org/TR/2006/WD-scxml-20060124/), which is a general-purpose event-based state machine language that can be used as a dialog control language invoking speech recognition, DTMF recognition, speech synthesis, audio record, and audio playback services. Such action simplifies the dialogue and achieves efficiency for the user. What a user can do in such a system is to add new transitions and bypass most dialogue states. Embodiments herein, though, avoid the chaos of a user freely creating short-cuts. The short-cut as contemplated herein can be directed, organized and verified by the dialogue system in contrast to systems where a user can create macros freely.
As a user of a dialogue system herein navigates through the dialogue states, the system can update the usage count for transition or state sequences in the dialogue path. Based on the score of a particular path, the system can recommend alternative transition or state sequences that will improve the user's interaction style with the system.
For example, for the beginner where the user takes the “case 1” approach for a certain number of times, the dialogue system can suggest to the user to use the “case 2” approach. Further if the user takes the case 2 approach a certain number of times; the dialogue system can then suggest the user add a direct branch to the dialogue flow with a short phrase as in the case 3 approach. This can help the user use the dialogue system more effectively. To add such capability to a dialogue system can be done easily by adding extra transitions using the SCXML language.
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As the user of the dialogue system navigates through the dialogue states, the system can update the usage count for transition or state sequences in the dialogue path. Based on the score of the path, the system can recommend the user to improve his interaction style with the system. Embodiments herein in the form of a subsystem can be easily integrated with a dialogue system. This subsystem can satisfy the needs of a user who gains more exposure to the dialogue flow and wants to personalize the dialogue system. This kind of personalization provides a user with enhanced efficiency when using the system. Thus, a user using the dialogue state corresponding to a simple phrase as found in case 3 will accomplish a function much more quickly than a user utilizing the dialogue state from case 1.
The machine may comprise a server computer, a client user computer, a personal computer (PC), a tablet PC, personal digital assistant, a cellular phone, a laptop computer, a desktop computer, a control system, a network router, switch or bridge, or any machine capable of executing a set of instructions (sequential or otherwise) that specify actions to be taken by that machine, not to mention a mobile server. It will be understood that a device of the present disclosure includes broadly any electronic device that provides voice, video or data communication. Further, while a single machine is illustrated, the term “machine” shall also be taken to include any collection of machines that individually or jointly execute a set (or multiple sets) of instructions to perform any one or more of the methodologies discussed herein.
The computer system 200 can include a controller or processor 202 (e.g., a central processing unit (CPU), a graphics processing unit (GPU, or both), a main memory 204 and a static memory 206, which communicate with each other via a bus 208. The computer system 200 may further include a presentation device such as a video display unit 210 (e.g., a liquid crystal display (LCD), a flat panel, a solid state display, or a cathode ray tube (CRT)). The computer system 200 may include an input device 212 (e.g., a keyboard), a cursor control device 214 (e.g., a mouse), a disk drive unit 216, a signal generation device 218 (e.g., a speaker or remote control that can also serve as a presentation device) and a network interface device 220. Of course, in the embodiments disclosed, many of these items are optional.
The disk drive unit 216 may include a machine-readable medium 222 on which is stored one or more sets of instructions (e.g., software 224) embodying any one or more of the methodologies or functions described herein, including those methods illustrated above. The instructions 224 may also reside, completely or at least partially, within the main memory 204, the static memory 206, and/or within the processor 202 during execution thereof by the computer system 200. The main memory 204 and the processor 202 also may constitute machine-readable media.
Dedicated hardware implementations including, but not limited to, application specific integrated circuits, programmable logic arrays and other hardware devices can likewise be constructed to implement the methods described herein. Applications that may include the apparatus and systems of various embodiments broadly include a variety of electronic and computer systems. Some embodiments implement functions in two or more specific interconnected hardware modules or devices with related control and data signals communicated between and through the modules, or as portions of an application-specific integrated circuit. Thus, the example system is applicable to software, firmware, and hardware implementations.
In accordance with various embodiments of the present invention, the methods described herein are intended for operation as software programs running on a computer processor. Furthermore, software implementations can include, but are not limited to, distributed processing or component/object distributed processing, parallel processing, or virtual machine processing can also be constructed to implement the methods described herein. Further note, implementations can also include neural network implementations, and ad hoc or mesh network implementations between communication devices.
The present disclosure contemplates a machine readable medium containing instructions 224, or that which receives and executes instructions 224 from a propagated signal so that a device connected to a network environment 226 can send or receive voice, video or data, and to communicate over the network 226 using the instructions 224. The instructions 224 may further be transmitted or received over a network 226 via the network interface device 220.
While the machine-readable medium 222 is shown in an example embodiment to be a single medium, the term “machine-readable medium” should be taken to include a single medium or multiple media (e.g., a centralized or distributed database, and/or associated caches and servers) that store the one or more sets of instructions. The term “machine-readable medium” shall also be taken to include any medium that is capable of storing, encoding or carrying a set of instructions for execution by the machine and that cause the machine to perform any one or more of the methodologies of the present disclosure. The terms “program,” “software application,” and the like as used herein, are defined as a sequence of instructions designed for execution on a computer system. A program, computer program, or software application may include a subroutine, a function, a procedure, an object method, an object implementation, an executable application, an applet, a servlet, a source code, an object code, a shared library/dynamic load library and/or other sequence of instructions designed for execution on a computer system.
In light of the foregoing description, it should be recognized that embodiments in accordance with the present invention can be realized in hardware, software, or a combination of hardware and software. A network or system according to the present invention can be realized in a centralized fashion in one computer system or processor, or in a distributed fashion where different elements are spread across several interconnected computer systems or processors (such as a microprocessor and a DSP). Any kind of computer system, or other apparatus adapted for carrying out the functions described herein, is suited. A typical combination of hardware and software could be a general purpose computer system with a computer program that, when being loaded and executed, controls the computer system such that it carries out the functions described herein.
In light of the foregoing description, it should also be recognized that embodiments in accordance with the present invention can be realized in numerous configurations contemplated to be within the scope and spirit of the claims. Additionally, the description above is intended by way of example only and is not intended to limit the present invention in any way, except as set forth in the following claims.
