The present invention relates generally to scheduling the transmission of messages to a recipient in a communications network, and is particularly, but not exclusively, suited to the transmission of messages in a communications network.
Services for sending messages to mobile devices in a mobile communication network are widely used. Mobile communications networks can be used to send and receive various types of messages including electronic mail (“e-mail”) messages, voice messages, video messages, picture messages, and text messages. For example, popular messaging services in the GSM network (Global System for Mobile Communications) are the Short Message Service (SMS) and Multimedia Message Service (MMS). The messages are typically sent and received with a recipient terminal such as a mobile telephone or a Personal Digital Assistant (PDA). Communication networks in general are of course also used for voice and video communications between two people or between groups of people.
Mobile marketing is considered by advertisers as an important new channel to reach direct to the recipient by utilizing the core assets and characteristics of the known mobile communications systems: these systems being personal, “always on”, mobile and naturally forming groups of people who communicate actively with each other.
In general, mobile marketing and advertising can be divided into the following four categories:
Mobile Marketing: The systematic planning, implementing and control of a mix of business activities intended to bring together buyers and sellers for the mutually advantageous exchange or transfer of products where the primary point of
Mobile Advertising: The paid, public, non-personal announcement of a persuasive message by an identified sponsor; the non-personal presentation or promotion by a firm of its products to its existing and potential customers where such communication is delivered to a mobile phone or other mobile device. Examples of mobile advertising would include: Wireless Application Protocol (WAP) or Web Banner ads, mobile search advertising, mobile video bumpers, and interstitial ads on device portals.
Mobile Direct Marketing: Sales and promotion technique in which the promotional materials are delivered individually to potential customers via the potential customer's mobile phone or other mobile device. Examples of mobile direct marketing include the sending of SMS, MMS or WAP push messages, Bluetooth messaging and other interrupt based marketing to mobile phones or other mobile devices.
Mobile customer relation management (CRM): Combination of all the above in a manner that establishes a long-term, engaging relationship between the customer and the promoting company.
Today's mobile marketing is usually mostly based on push campaigns to opt-in recipient mobile number database, or pull campaigns that acquire mobile phone numbers from recipients. The most typical example of the pull campaign is the “text-to-win” campaign where, e.g., a soft drink bottle contains a short code to be sent via text message to a certain number. In return, the recipient receives a notification if they have won with the selected marketing message or series of messages being broadcasted to their mobile phones. Other popular method is direct advertisement done using text and picture messaging.
The concept of channels is familiar in the context of television and radio broadcasting. There are dedicated channels such as sports channels, music channels, news channels cartoon channels etc. This type of channel structure makes it easy for advertisers to target their messages to target audiences simply by selecting a channel in which to advertise. In a mobile device which is not primarily used for consuming entertainment content it is more challenging to provide a channel-like experience for advertisement or any other type of content. A further problem is that it would be desirable to ensure that a recipient does not receive an excessive number of messages in a given time.
In accordance with aspects of the present invention, there is provided a method and a system according to the appended claims.
The invention provides a scheduling process and apparatus which may include constraints which determine the amount of messaging events available in a particular category (e.g. sports, music, food content) in a particular time period, for example on a particular day (or perhaps even within smaller time periods, such as afternoon/morning slots or even hourly slots). The messaging events are selectable from an inventory of such events, and the amount allocated per category may vary according to the time period—so that, for example, Monday may be “Music Day”, during which the content will be predominantly music-related. By having a variation period-by-period, e.g. day-by-day (or according to other slots) over a weekly (or other) period then the recipient becomes more familiar with, and involved in, receiving the message content. As the recipient understands the periodic formatting, they will come to expect a particular type of message content at a particular time, or at least during a particular period or timing characteristic.
The invention is particularly useful in an advertising context, since by familiarizing a recipient with the type of content they may come to expect, the recipient tends to become more receptive to receipt of the advertising content.
The method may include, once a particular item of message content is scheduled for transmission, identifying at least one recipient to receive the item of message content, selecting one or more message transmission rules on the basis of the schedule and processing the, or each, selected rule on the basis thereof so as to conduct message transmission. The message transmission rules can be dependent on any one or some of: schedule data identifying times allocated for message transmission in the schedule; monitoring data identifying previously actions taken by the recipient in response to previously transmitted messages; recipient profile data identifying preferred times for message transmission; and/or availability of network resources. The method can thus be used ensure that messages are received by a recipient at a time that is preferred by the message scheduler, and/or convenient to the recipient, and/or when the appropriate network resources are available.
The recipients for a particular item of message content can be selected on the basis of recipient preferences and/or previously observed actions taken by the recipient in response to previously transmitted messages. This aspect of the invention is useful when the messages are advertising messages, if the objective is to target the messages most effectively. The selection process can involve correlating recipient profile data with the categories of said stored content data items.
Further features and advantages of the invention will become apparent from the following description of preferred embodiments of the invention, given by way of example only, which is made with reference to the accompanying drawings.
Embodiments of the invention are concerned with a method and system for scheduling the transmission of messages. The nature of the scheduling and the criteria relating thereto are described in detail later, but first a description of the infrastructure needed to support embodiments of the invention will be presented.
Services, i.e. communication events, used by recipients to the network 6 can be voice, messaging services (Short Message Service, Multimedia Message Service, instant message services, e-mail services), video telephony services, push to talk services, data services such as Internet or Wireless Application Protocol (WAP) browsing services, content usage (television, radio, video) services, download services. These services or some of the services may be provided in return for a recipient opting-in to receive a certain number of advertising messages in certain scheduled periods. This corresponds with an inventory of messages set by the periodic limit of messaging events set for each of the recipients, which is preferably a daily limit. For example, the daily limit can be set at a threshold which is under 10 messaging events. More preferably, the daily limit is set at a threshold which is under 5 messaging events, for example a limit of four messaging events per recipient; the value at which the threshold is set can be dependent on message metering constraints for example.
In some embodiments, the advertising messages are transmitted in the form of short message service messages (SMS). It will be appreciated that other message types, such as multimedia message service (MMS), e-mail messages, bespoke messages in the form of GPRS data and/or streamed data and voice messages and/or streamed or downloaded video, audio (for example music) and voice messages, can alternatively be scheduled according to some embodiments of the invention, and that the specific arrangement of the communications system 1 is dependent on the type of message being transmitted.
In the arrangement shown in
Recipient database 18 contains information such as demographics, sex, age, brand preferences, etc. and one or more categories of message content in which a recipient has expressed an interest, either expressly when registering or implicitly through monitored actions, such as responding to a message of a particular category.
Message content database 22 stores message content (data representing text, pictures, audio, video, html, etc.) for transmission. Message scheduling database 24 stores data defining message scheduling preferences associated with items of message content such as time, day, target group, target feedback level, target communication context and category to correspond to a target channel in which the message is to be presented, together with schedules of message transmission times.
In some embodiments of the invention it is assumed that the recipient of the terminal 2 is a subscriber of the communications network, and that subscribers have entered data indicative of their demographic data, preferences and interests, these data being received and stored by the registration server S1 in the recipient database 18.
Broadly speaking, there are two aspects to the present invention, each having embodiments relating to one of two independently operable but related processes. The first is a scheduling control process performed by the scheduling server S2 in respect of message content to be transmitted to a plurality of recipients. The second process is message transmission, which involves the actual transmission of the messages to individual recipients according to the schedule which has been generated and according to a set of message transmission rules held in the rules database 20.
The message content database 22 is populated with content data from message originators such as advertisers and the like. The message originators may remotely upload message content to the content database 22 once a schedule has been set for the message content, using the scheduling server S2.
Turning now to
The scheduling server S2 operates under control of scheduling software 205, in association with scheduling rules and parameters held in rules and parameters database DB1.
Inventory database DB2 allocates message inventory to each category and reserves allocations of the message inventory according to preferences that can be set by the operator of the scheduling server S2. The inventory management software 203 updates the inventory database, e.g. as recipients join the system and as recipients change their preferences. Allocations correspond to divisions of the amount of possible messaging events per time unit to N categories with different or equal allocations A1, A2, A3, . . . AN for each of the categories. These allocations can also be varied on a per-scheduling period basis, so that the allocation in one category varies over time, in a regular manner such that the pattern is repeated from one sequence of scheduling periods to another.
An exemplary set of allocations for a particular category Ax is shown in
Note that the example illustrated in
Each allocation has a set of associated categories. An allocation may be associated with only one category, or may be associated with a combination of categories.
A particular item of message content may be assigned to a particular category manually or automatically. In the case of automatic assignment there is according to an embodiment of invention a set of tags associated with each item of message content when it is uploaded to the content database 22. Example of the different message categories are:
<product group> e.g. food, drinks, music, electronics, cars, movies, television shows, concerts, sports, professional, etc.
<target personalities> e.g. music fans, athletics, students, movie fans, food lovers, etc.
<usage situations> e.g. mobile applications, PC applications, clothing, party, free time, night time, etc.
When scheduling transmission of a message content item, the scheduling control system S2 selects a particular pre-set allocation which matches the category, or categories, of the message content item. In the case of there being multiple categories, the selection can be based on best fit, random or round-robin type of allocation.
The steps involved in this scheduling process will now be shown with reference to
Assuming message transmission to have been successfully scheduled, a message M1 from the content database 20 is then formulated at step 405, the message M1 having the content selected at step 401 and a format based on, for example, message sending preference data specified by the recipient. The message M1 can be a discrete message, a tagged communication message, a ring back tone advertisement, an MMS, a WAP push message, an e-mail, Internet content, banner advertisement etc. The message M1 is then entered into a schedule stored in the scheduling database 24 (step 407).
Turning now to aspects of the message transmission process, the message transmission system S3 periodically accesses the scheduling database 24 in order to access the schedules stored therein (step 409). Thus, at the various scheduled times, messages such as message M1, are sent via the communications network 6 (step 411).
Whilst in the above arrangement the message M1 is described as being created by the message transmission system S3, the message content can alternatively be inserted in a message M1 in the manner described in UK patent application GB 2406996, during message transmission. In such an arrangement, a VAS gateway 8 or similar can add message content to messages according on the basis of the transmission times identified at step 403. In this case it will be appreciated that the VAS gateway 8 may be instructed to take in account communication activities and recipient preferences on the timing of the message transmission.
As an alternative to sending the message M1 on the basis of the schedule alone, the message transmission system S3 can additionally factor in additional parameters such as the identity of the message originator, in order to trigger the transmission of the message content to individual recipients at selected transmission times. The additional parameters used to select transmission times may be parameters such as temporal preference data specified by recipients (such as “No messages between 01:00-07:00”) and/or additional preference data specified by the message originators, historical or real-time network congestion data. Additionally, the message transmission rules may select, from the available recipients, a target community of recipients based on parameters such as recipient profile data identifying preferred category of subject matter, the number of messages which the recipient has already received in the current scheduling period, the time of the last message transmitted, the status of the recipient's terminal (e.g. switched on or off), etc. Also, if a series of messages are scheduled to be transmitted to selected recipients in successive scheduling periods, the selection may be made according to which recipients received a previous message in the series.
In addition to the temporal rules described above, the message transmission system S3 has access to data indicative of actions taken by the terminal 2 in response to receipt of the message M1, and can use these data to determine feedback in respect of the scheduled messages M1. The feedback can be captured via a further monitoring system (not shown), which monitors recipient activity and correlates same with the content of the message M1. The output of the further monitoring system can then be made available to the message transmission system S3 for use in further rules stored in the rules database 20; these may include a rule for example specifying that if a response to a scheduled message is more likely after or during certain communication event(s), then send message M1 after/during that/those event(s). As an alternative, this gathered from user feedback can be incorporated into the message transmission rules used at step 403 to initially schedule delivery of the message content.
A specific example will now be described for the case in which there are 5 recipients (1, 2, 3, 4 and 5) and there are three delivery profiles (on/off profiles) P1, P2, P3.
P1 could, for example, specify sex (male/female), P2 could specify preferences in relation to a particular type of social activity (e.g. likes going out) (having possible values: yes/no), and P3 could specify preference in relation to a particular type of soap (having possible values like/dislike). For the purposes of this example it is assumed that these recipients have entered their preferences in relation to these delivery profiles, and as a result the following data are stored in the subscriber database 18:
In addition there are marketing campaigns C1, C2, C3 and C4, each specifying the delivery of one or more messages per campaign. The messages are assumed to be delivered to recipients during the period of one week starting from Monday running until Sunday, and a total of 8 messages per recipient per day can be delivered. This gives a total maximum inventory of 5×8=40 messages per day, each campaign involving the transmission of 2 messages per day (since there are 4 campaigns).
According to an embodiment of the invention the campaigns C1 . . . C4 are tagged by the message transmission system S3 so as to be allocated to one or more of predetermined categories of message content A, B, C as shown in the table below.
Since the majority of the campaigns have been allocated to category A, in a conventional inventory allocation method the recipients would in average receive mostly A category message content, then B, and C category message content (which, as described above, can be advertisements). Assuming that messages are delivered over a 7 day period, there would be a total of 2×5×7 (C1)+1×5×7 (C2)+2×5×7 (C4)=175 A category messages, 2×5×7 (C3)=70 B category messages and 1×5×7 (C2)=35 C category messages per week (total of 280). This could be divided into a weekly schedule as follows:
According to embodiments of the invention the recipient profiles and message content categories are conveniently correlated with one another: this is illustrated in the current example, for which recipients with profile P1 are interested in A, B categories (or value the information related to A, B) but not category C, while category B is important to all recipients who have selected profile P1, P2 or/and P3.
Since any given recipient is associated with a profile in the manner shown in Table 1, the message content (A, B, C) associated with each recipient can be derived on the basis of the data held within Table 4 (step 401), and the transmission date can thence be selected, at least in part, from the data in Table 3.
As will be appreciated from the foregoing, in addition to using the data in Table 4 to schedule message transmission, embodiments of the invention factor in a preferred distribution of messages to the message scheduling process. For example, and as described above, the percentage of messages in any given category that are to be transmitted on any given day can be specified in the manner shown in
Applying the distribution data shown in Table 5, each recipient will then receive messages from different categories in accordance with the allocation shown below:
This can be compared with conventional (or direct) allocation methods, which are based on direct advertisers requests alone (i.e. the data in Table 3) to give:
Thus when scheduled according to an embodiment of the invention, allocation of messages can be weighted in accordance with predetermined allocations of message content type and/or recipient profiles: in this example, the fact that the B type message content is valued by all profiles can be factored into the allocation process, thereby ensuring that there are more B category message content than there is of A category message content.
It will also be appreciated that scheduling different numbers of messages to different days of the week (for example Friday) could be beneficial since it provides a means of ensuring the recipient is more likely to receive information they value (at a time that they want to receive it) rather than when and what advertisers want to send the message content. For example, there could be an advertiser who wants to purchase the entire inventory of messages on a Friday to send message content relating to soap (profile P3). However, if based on the profiles it appears that most of the recipients prefer going out on a Friday (profile P2) to doing their washing, the soap advertisements on Friday are not likely to add value for the recipients; thus the allocation rules could specify that on Fridays 80% of the message content have to be correspond to the profile P2.
The above embodiments are to be understood as illustrative examples of the invention and further arrangements are envisaged. For example in addition to scheduling the transmission of messages on the basis of preselected allocations and recipient preferences, the schedule can be drawn up on the basis of recipient-selectable settings such as “send all advertisement messages at time T1”; and/or schedules can be drawn up for groups of recipients; and/or a recipient can elect a recipient and specify that the schedule mirrors that of the elected recipient; and/or a recipient can request that all scheduled messages are transmitted with a selected application or message to a messages delivery system.
It is to be understood that any feature described in relation to any one embodiment may be used alone, or in combination with other features described, and may also be used in combination with one or more features of any other of the embodiments, or any combination of any other of the embodiments. Furthermore, equivalents and modifications not described above may also be employed without departing from the scope of the invention, which is defined in the accompanying claims.
Number | Date | Country | Kind |
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0709426.1 | May 2007 | GB | national |
This application claims the benefit of the filing dates of U.S. Provisional Patent Application Ser. No. 60/930,406 filed May 16, 2007 and UK Patent Application No. 0709426.1 filed May 16, 2007, the disclosure of each of which is incorporated by reference herein.
Number | Date | Country | |
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60930406 | May 2007 | US |