Patent Application
20140078991
The present disclosure relates generally to bandwidth allocation on mobile devices, and more particularly to systems and methods for metering bandwidth in a shared client environment on mobile communications devices.
Mobile network operators (MNOs) are responsible for an increasingly large portion of the communications network infrastructure in the modern world. Typically, MNOs are defined as companies that have both a licensed frequency allocation of the radio spectrum over which they can operate, and the required infrastructure needed to run an independent mobile network. Such infrastructure may include, for example, GSMs (global systems for mobile communications), CDMAs (code division multiple access systems, which are digital radio systems that transmit streams of bits or PN codes) and other core mobile network related infrastructure, such as mobile switching centers (MSCs) and a radio access network.
As mobile networks have continued to develop, the companies providing the services required to operate and use these networks have had to adopt newer business models to keep pace with evolving consumer demands. In combination with changing government regulations, this has led to the evolution of mobile virtual network operators (MVNOs).
Unlike MNOs, MVNOs do not have their own licensed frequency allocation, and frequently do not even have all of the infrastructure required to provide mobile communications. Instead, MVNOs work in concert with other companies having these assets to provide mobile communications platforms to customers. In some instances, a company may operate as both an MNO and an MVNO. For example, if an MNO lacks a frequency spectrum allocation in a particular geographical region, it may operate as an MVNO in that region.
Significant efficiencies are obtained by the MVNO business model, since an MVNO does not incur the significant capital expenditure on spectrum and infrastructure that an MNO does, nor does it have the time consuming task of rolling out extensive radio infrastructure. Rather, this division of responsibilities allows MVNOs to concentrate on their role of value-added service providers, while many aspects of network maintenance and operation are performed by other companies behind the scenes.
The continued evolution of mobile communications networks has brought about even further specialization of services. Hence, while some MVNOs run their own billing and customer care solutions (commonly known in the art as business support systems (BSS)), others delegate these services to a mobile virtual network enabler (MVNE). MVNEs provide services to MVNOs such as billing, network element provisioning, administration, operations, support of base station subsystems and operations support systems, and provision of back end network elements, to enable provision of mobile network services such as cellular phone connectivity.
A MVNE typically does not have a relationship with end-user customers. Instead, an MVNE provides infrastructure and services to enable MVNOs to offer services and have a relationship with end-user customers. Hence, MVNEs allow MVNOs to focus on their core strengths (typically brand, customer loyalty and marketing), while leaving the back-end enablement and operations to the MVNEs. An MVNE typically also has shared risk-reward arrangements with the MVNO with various kinds of revenue sharing models which are usually tied to the number of subscribers that the MVNO has projected in their business plan.
From a systems standpoint, designing an MVNE is a complex process that frequently includes taking commercial off-the-shelf applications and converting them to work in a multi-tenancy model in a seamless fashion. Here, multi-tenancy refers to the principle in software architecture where a single instance of the software runs on a server, serving multiple client organizations (tenants). Multi-tenancy may be contrasted with a multi-instance architecture where separate software instances (or hardware systems) are set up for different client organizations.
With a multitenant architecture, a software application is designed to virtually partition its data and configuration, and each client organization works with a customized virtual application instance. In a multi-tenancy environment, multiple customers share the same application, running on the same operating system, on the same hardware, with the same data-storage mechanism. The distinction between the customers is achieved during application design, and hence, the customers do not share or see each other's data.
There are currently three main types of MVNEs. These may be categorized according to their MVNO solutions:
(a) Aggregator MVNEs: these offer consulting and integration services and have bundled all of the back-office network components through alliances. These promote their ability to quickly provide order-to-cash solutions to MVNOs.
(b) Aggregator MVNEs with their own service delivery platforms (SDPs): this includes aggregators which have developed one or more back-office solutions internally, and have complemented them with partnerships to provide end-to-end enablement services.
(c) Specialized enablers: these offer only parts of the back-office network such as messaging platforms, data platforms and billing solutions. They are not solely focused on the MVNO market.
The SDP associated with an MVNE is a set of components that provides a service delivery architecture (such as service creation, session control & protocols) for a particular type of service. SDPs became popular with the introduction of open standards as IP technologies were introduced, and with the rapid expansion of Voice-over-IP (VoIP) for transmission of voice data over packet networks and the Session Initiation Protocol (SIP) for standardized media control, especially regarding enterprise voice communication. In this new standards-supported environment, convergence of the voice and data worlds has become an avenue for the production of new and better consumer and business services.
The last few years have seen the introduction and proliferation of various SIP programming libraries and products based on the relatively new SIP standard, and the IP Multimedia Subsystem standard defined by the 3GPP (a collaboration between groups of telecommunications associations to make a globally applicable third-generation (3G) mobile phone system specification) has gained a substantial following. SDPs, whose power comes in large part from the quality and acceptance of these supporting standards, are rapidly gaining acceptance as widely applicable architectural patterns. SDPs are commonly considered for the telco type environments as core systems which interconnect the customer's access and network infrastructure with BSS and OSS systems (operational support systems), the computer systems used by telecommunications service providers (the term OSS is most frequently used to describe “network systems” dealing with the telecom network itself, supporting processes such as maintaining network inventory, provisioning services, configuring network components, and managing faults). SDPs in this context are usually associated to a particular service regime such as mobile telephones or for converged services.
In one aspect, a communications system is provided which comprises (a) a first platform (which may be associated with an MVNE); (b) a second platform which is integrated with said first platform and which has a plurality of tenants associated therewith, wherein each tenant has a set of mobile communications devices associated with it, wherein each mobile communications device in the set has an instance of a client installed on it which maintains an open connection to a communications network, and wherein each client is equipped with a graphical user interface (GUI); and (c) a group of offers selected by a tenant which are displayed on the GUI of each member of the set of mobile communications devices associated with the tenant.
In another aspect, a method for providing offers over a mobile communications platform is provided. The method comprises (a) providing a first platform (which may be associated with an MVNE); (b) providing a second platform which is integrated with said first platform and which has a plurality of tenants associated therewith, wherein each tenant has a set of mobile communications devices associated with it, wherein each mobile communications device in the set has an instance of a client installed on it which maintains an open connection to a communications network, and wherein each client is equipped with a graphical user interface (GUI); and (c) displaying a plurality of icons on the GUI, wherein each of said plurality of icons is associated with a third party service provider and is hot-linked to a web page associated with the third party service provider.
In a further aspect, a data only device is provided which is equipped with an always-hot or always-on connection to the Internet or to another communications network. This connection may, for example, allow a user to open a browser and get a redirect to a landing page.
In still another aspect, a method is provided for indicating the consumption of network connectivity. The method comprises (a) providing a mobile communications device which is equipped with a GUI and which is connected to a network; and (b) displaying a gauge on the GUI which graphically depicts the amount of network connectivity remaining.
In a further aspect, a mobile communications device is provided which has a client installed thereon and which establishes and maintains a connection between the mobile communications device and a network via a platform, wherein the connection utilizes a message protocol in which all messages between the device and the network are packetized, and wherein, while a first connection between the mobile communications device and the platform is available and a second connection between the platform and the network is available, the client establishes the connection when the mobile communications device is powered up and subsequently maintains the connection.
In another aspect, a mobile communications device is provided which is equipped with a non-transient, computer readable medium containing suitable programming instructions which, when executed by one or more processors, cause the mobile communications device to perform the step of establishing and maintaining a connection between the mobile communications device and a network via a platform. The connection utilizes a message protocol in which all messages between the device and the network are packetized, wherein the connection is established when the mobile communications device is powered up, and wherein the connection is maintained so long as (a) a first connection between the mobile communications device and the platform is available, and (b) a second connection between the platform and the network is available. In a further aspect, a network access device is provided which comprises (a) a transceiver which communicates data between a network and a plurality of mobile communications devices; (b) a tangible, non-transitory, computer-readable medium; and (c) a computer program stored in said medium and containing suitable programming instructions which, when executed, provide each of said the mobile communications devices with broadband access to the network via the network access device, subject to a predefined set of rules.
In another aspect, a network adapter is provided which comprises (a) a connector adapted to releasably engage a port in a mobile communications device, thereby bringing the network adapter into electrical communication with the mobile communications device; (b) a tangible, non-transitory, computer-readable medium; and (c) a computer program disposed in or stored in said medium and containing suitable programming instructions which, when executed, provide the mobile communications device with broadband access (which may be free) to a network; wherein said access is limited to specific sites on the network.
In a further aspect, a system is disclosed for providing broadband communication services, comprising (a) a first entity which distributes wireless mobile communications devices to consumers; and (b) a second entity which provides broadband wireless access to a network; wherein said second entity provides said broadband wireless access on a white label basis to said first entity, and wherein said wireless mobile communications devices are configured to provide broadband wireless access to the network under a private label applied by the first entity to the white label broadband wireless access.
In still another aspect, a method is disclosed for providing broadband communication services. The method comprises (a) providing broadband wireless access to a network; and (b) selling broadband wireless access to a first entity on a white label basis, wherein said first entity distributes wireless mobile communications devices to consumers, wherein said wireless mobile communications devices are configured to provide broadband wireless access to the network under a private label applied by the first entity to the white label broadband wireless access.
In a further aspect, a method is disclosed for providing broadband communication services. The method comprises (a) obtaining, on a white label basis, broadband wireless access to a network; (b) applying a private label to the broadband wireless access; and (c) distributing wireless mobile communications devices to consumers, wherein said wireless mobile communications devices are configured to provide broadband wireless access to the network under the private label.
In yet another aspect, a method is provided for controlling access to applications or services over a network which includes (a) a plurality of client mobile communications devices, and (b) a network appliance equipped with (i) a product catalog which contains a listing of a plurality of applications or services, and (ii) a set of service rules which governs access to any of the applications or services in the product catalog by the client devices. The method comprises (A) receiving a request, from one of the plurality of client devices, for an action selected from the group consisting of (a) activating an application or service, and (b) renewing a previously activated application or service; (B) determining whether the request is allowable by (i) ascertaining whether the requested application or service is in the product catalog, and (ii) ascertaining whether the service rules permit the client device to access the requested application or service; (C) if the request is allowable, updating the network service appliance to indicate that the requested service or product is allowed for the requesting client device; and (D) if the request is not allowable, sending a notice to the requesting client device that access to the requested application or service has been denied.
In still another aspect, a method is provided for controlling access to applications or services available on a second network by a plurality of client mobile communications devices on a first network, wherein the first network includes (a) a first database comprising (i) a product catalog which contains a listing of a subset of the applications or services available on the second network, and (ii) a set of service rules which governs access to any of the applications or services in the product catalog by the client mobile communications devices; (b) a second database which specifies the applications or services that have been activated for each of the plurality of client mobile communications devices; and (c) a network appliance which is in communication with the second database and which grants access by each of the client mobile communications devices to the respective applications and services specified as active for that device. The method includes (a) receiving a request, from one of the plurality of client mobile communications devices, for an action selected from the group consisting of (i) activating an application or service, and (ii) reactivating a previously activated application or service; (b) determining whether the request is allowable by (i) ascertaining whether the requested application or service is in the product catalog, and (ii) ascertaining whether the service rules permit the client device to access the requested application or service; (c) if the request is allowable, updating the second database to indicate that the application or service has been activated for the requesting client device; and (d) if the request is not allowable, sending a notice to the requesting client device that the request has been denied.
Despite the aforementioned advances in the art and the evolution of SDPs, mobile communications platforms today are still limited in some material respects. In particular, such platforms, and the service offerings that have arisen around them, are premised on conventional models for providing mobile broadband services, typically involving monthly or annual subscription fees. Such models do not account for or leverage the fact that many consumers access the Internet or other networks for specific purposes. Moreover, such models are primarily geared towards providing services such as broadband access to consumers, without considering ways in which broadband access may be leveraged to provide new methods and systems for consuming online services.
It has now been found that new service models and product offerings, and new means for service consumption, may be provided by divorcing service offerings from conventional models of mobile broadband service consumption. This end may be achieved, for example, through the provision of a means by which consumers can consume services independently of mobile broadband, and through a means by which businesses are provided with new opportunities for deriving revenue streams independently of mobile broadband. In particular, business models are disclosed herein in which mobile broadband service may be used merely as a pipe for other services, offers and consumption models.
For example, in some of the systems and methodologies described herein, an on-device client is provided which is in communication with a platform associated with an MVNO (this platform may be integrated with another platform associated with an MVNE). The device may be in an “always connected” or “always hot” relationship with a mobile broadband service (which may be free to the user), which may allow a user to open a browser and get a redirect to a landing page. However, unless the user buys general broadband access (by, for example, purchasing 30-day service pass), the user can only go to a website associated with the MVNO (or to a set of websites associated with or sponsored by tenants of the MVNO), and can only get access to offers provided by tenants of the MVNO. Hence, the user is given an “always hot” connection, but the user is restricted in terms of what the user can do with the service.
This arrangement facilitates new ways of doing business and providing services independently of mobile broadband service. This arrangement also shifts the traditional paradigm away from purchasing network (e.g., Internet) connectivity based on time and data, to one where connectivity may be purchased based on what the consumer wants to do with the connectivity.
As an example, a consumer electronics company that provides mobile communications devices to consumers may use such an arrangement to maintain a hot connection to the device. This hot connection may then be utilized to stream or display offers to consumers and to provide consumers with the ability to browse certain designated websites, even when the consumer does not otherwise have access to the Internet or another network. As a result, the company has the ability to engage in revenue sharing activities with other parties in exchange for making offers from those parties available to the consumer over the “always hot” connection the company is providing.
As a further example, a service provider may use the systems and methodologies described herein to provide session-based network access to consumers. Hence, rather than paying for Internet access in general, the consumer has the ability to pay for a specific task, such as the ability to access the Facebook™ social network ten times, or the ability to watch a particular movie. The service provider (which may be, for example, an MVNO or a tenant thereof) thus has the ability to engage in revenue sharing with parties providing these sites or services, in exchange for making their site accessible or for providing a hotlink to their site in the real estate provided on the consumer's mobile communications device.
The MNVE platform 103 is preferably an SDP and hence contains a set of components that provides a service delivery architecture (such as service creation, session control & protocols) for a particular type of service. The MNVE platform 103 has associated with it a first database 133 containing operator information, SIM information and rate plans, and a second database 135 containing account information and hierarchies. Of course, it will be appreciated that the MNVE platform 103 may contain additional databases, that the first 133 and second 135 databases may be combined into a single database, or that any the components of the first 133 and second 135 databases may be disposed in other (possibly additional) databases.
The MVNO platform 105 is a multitenant platform which interfaces with the MNVE platform 103 and with a plurality of tenant-branded on-device clients 107. The MVNO platform 105 has associated with it a first database 141 containing data for self-service first level support, and a second 143 database containing marketing teasers and other advertisement data. Of course, it will be appreciated that the MVNO platform 105 may contain additional databases, that the first 141 and second 143 databases may be combined into a single database, or that any the components of the first 141 and second 143 databases may be disposed in other (possibly additional) databases.
The MVNO platform 105 is further equipped with suitable client proxies to allow it to interface with the clients 107, and is also equipped with the necessary software and hardware to implement the desired functionalities 117 of the MVNO. Such functionalities 117 may include, but are not limited to, account registration, the ability to add money or credits to an account, starting a time pass, generating notifications, viewing or modifying account information, viewing SIM usage and account balances associated with a SIM, adding or transferring balances between SIMs, providing marketing teasers, and supporting a self-help tutorial, which may include frequently asked questions (FAQs) or information about how to perform common tasks (“how-to's”).
The MVNO platform 105 and the MNVE platform 105 exchange information and otherwise cooperate to support various functionalities 119, 120 for the clients 107 and the associated users. Such functionalities 120 may include, but are not limited to, account registration, the ability to add money or credits to an account, starting a time pass, generating notifications, viewing or modifying account information, viewing SIM usage and account balances associated with a SIM, and adding or transferring balances between SIMs. These functionalities 119 may further include services required to support the operations of the MVNO, which may include, but are not limited to, providing reports, maintaining a network operations center (NOC), processing operator settlements, and providing support services to the MVNO. Such support services may include, but are not limited to, SIM logistics (such as requesting shipment of SIMs), activating, deactivating or blocking SIMs, processing trouble tickets, and modifying balances (e.g., applying credits or debits).
The reporting functionalities provided by the MVNO platform 105 include service reporting 111 and royalty reporting 113 to the tenants. The royalty reports typically include details on network usage and revenue sharing on a tenant-by-tenant basis. The service reports typically include details regarding the number of consumers that activated service on a given day, the number of users that have received their machines and powered up, and the number of users that have not used the service recently.
As previously noted, the MVNO platform 105 interfaces with a plurality of tenant-branded on-device clients 107. The clients 107 may be thick or thin clients, and may be browser-based. Each client 107 is equipped with an application programming interface (API) which has been defined to it. An MVNO may use the MVNO platform 105 to provide a tenant with white-label services so that the tenant has the ability to use the client 107 provided by the MVNO, and can simply brand it. The tenant may also provide its own client 107 and may cut to the API. As part of the service offering, the MVNO platform 105 provides Wi-Fi, fixed and mobile broadband connectivity to its tenants.
Preferably, the MVNO works with each of the tenants to define a set of services the tenant wants to go to market with, establish goals and requirements, assemble the business processes required by the tenant, and instrument the client (in both the MVNE 103 and MVNO 105 platforms). From a consumer perspective, then, the consumer buys a service which is sold by the MVNO, and the MVNO and tenant work together to support the care of that service.
The MVNO platform 105 is preferably implemented on a server which is in communication with a self-service portal 109. The self-service portal 109 is defined in both the browser and the on-device clients 107, and is preferably implemented with a multi-layer protocol. The self-service portal 109 provides self-service 1st level support to consumers, and allows them to access the functionalities 117 described above. The MVNO platform 105 is also preferably equipped with teaser interfaces 115 (such as e-mail) which may be used for marketing and advertisement purposes.
The MNVE platform 103 is a service delivery platform through which the MNVE interfaces with an MNO 127 and a service aggregator 125. The MNVE platform 103 interacts with modules or services which provide e-mail receipt 131, a payment gateway 123 and a service for order fulfillment and returns 121. The latter service processes the activation/deactivation of IMSIs (international mobile subscriber identities), subscriber names and addresses, free day passes, and service IDs.
Referring still to
The software solution preferably affords the flexibility for the MVNO to provide custom solutions which are configured to the specific operational requirements of the MVNO. The MVNO customers benefit from the ability to support their brands with multiple service combinations and advanced rating and charging options.
The software suite may also provide a range of customer management and billing solutions which enable the MVNO to deliver a personalized and effective customer experience, expand service and product offerings and increase operational efficiency. The software solution may be based on a modular product portfolio that includes billing, rating, product catalog, CRM, self care, e-billing and data analysis. In a preferred embodiment, the software solution includes the following modules:
(a) a web-based customer management module that centrally manages customer information and processes the workflow of customer lifecycle events;
(b) an event and usage based rating engine which processes complex rating schemes in real-time and supports rating hierarchies for vendor, partner and other third party compensation;
{circle around (c)} a robust billing and invoicing engine that processes invoices, calculates periodic charges (usage, recurring, one-time, credits) and applies applicable discounts, promotions and taxes; and
(d) catalog software that enables the MVNO to define and manage an enterprise catalog of convergent product offerings and packages with advanced pricing and discount schemes.
The web-based customer management module enables the MVNO to establish an operational framework to build a customer base, while also attracting new customers. This module is preferably a web-based customer management application which provides service providers with the following functionalities: (a) customer relationship management (CRM), (b) partner management, (c) order management, (d) workforce management, (e) resource management, (f) service configuration and provisioning, (g) accounts receivable, and (h) cash collections. These functionalities are preferably integrated into a single, unified front-end HTML framework that provides a detailed view of all customer information, while streamlining the business processes between activities.
The web-based customer management module may be adapted to provide a 360° view of all customer related information and activities. The customer centric functionality of the customer management module enables customer service representatives (CSRs) to quickly respond to all customer inquiries and requests from a centralized application. Hence, with the customer management module, CSRs can avoid having to access multiple applications or having to transfer customers to other departments.
The customer management module also preferably processes customer lifecycle events using a flexible, rule-based workflow mechanism and supports advanced task management with resolutions and escalation procedures. Customer-oriented functions, such as customer registration, service activation, online pricing plan assignment, customer request and complaint handling, the issuance of letters and notices, and customer profile modification, may all be supported within the framework of an automated workflow mechanism.
The order management processes for the fulfillment of multiple play service orders in the customer management module are processed by an embedded workflow engine. Each step of the order management activities are configured according to specific operational business processes and policies covering the initiation, modification and termination of services, the automatic provisioning of interfaces, and the fulfillment of orders to external devices and third parties. The order management features of the customer management module support the configuration, validation and assignment of complex services and bundles.
The event and usage based rating engine processes multiple play services and matrix structured rating schemes. This engine allows service providers to capture all revenue generating opportunities by processing complicated usage and event billing scenarios and hierarchical structure rating plans.
The event and usage based rating engine is preferably a carrier-grade rating engine that supports high volume processing of real-time and batch event and usage records. The event and usage based rating engine handles traditional retail, business and inter-carrier rating scenarios, as well as multilayered rating hierarchies to support partner and vendor relationships. The event and usage based rating engine is preferably capable of rating expanded services, incentive-based pricing, discount structures and loyalty schemes. The event and usage based rating engine gathers usage information from internal and external sources, validates and formats the information, identifies the subscribers to be billed and rates the usage according specific subscriber usage plans. The event and usage based rating engine also preferably contains features for monitoring and controlling processes, including exception handling, re-rating and rollback functionalities.
From a single instance of the event and usage based rating engine, any combination of products and services may be rated. As a service-neutral rating engine, the event and usage based rating engine can process a high volume of usage records acquired from various external devices and gateways, while handling multiple input streams simultaneously. The event and usage based rating engine may also support pay-per-speed, pay-per-bandwidth, pay-per-view, pay-per-event, volume-based and IP time-based events.
The event and usage based rating engine preferably incorporates service level agreements and network quality of service ratings to accurately charge for usage. These rating capabilities may allow for processing both in-collects and out-collects for intricate partner compensation and reconciliation. The event and usage based rating engine also reevaluates data records to check for fraud, while rated usage output can be exported to external decision support systems (DSS) and data warehousing applications.
Standalone or multiple instances of the event and usage based rating engine may be deployed and run in parallel to increase operational throughput. The event and usage based rating engine preferably has a scalable design that is capable of handling rapid and unlimited increases in customer numbers and traffic volume.
The billing and invoicing engine compiles, generates and summarizes the elements that make up a customer invoice. The billing and invoicing engine calculates recurring charges based on customer price plans and compiles other relevant charges for a billing period. The billing and invoicing engine calculates the applicable taxes for the invoice according to each customer's tax plan.
The billing and invoicing engine is preferably a convergent billing engine that is able to calculate charges for a multiple of products and services on a consolidated bill or bill for each product and service separately. The billing and invoicing engine helps expand revenue streams by supporting volume discounts, cross-product discounts, rewards and promotions.
With respect to volume discounts, the billing and invoicing engine is preferably adapted to aggregate customer usage according to several categories and to apply appropriate volume discounts. With respect to cross-product discounts, the billing and invoicing engine is preferably adapted to apply discounts based on diverse combinations of products and packages. With respect to rewards, the billing and invoicing engine is preferably adapted to dynamically calculate discount eligibility based on customer profiles and usages volumes, and to apply rewards in the form of discounts on the invoice, free usage or bonus points. With respect to promotions, the billing and invoicing engine preferably operates to ensure that customer usage of promotional offers remain within predefined limitations.
The billing and invoicing engine preferably allows invoices to be split into multiple billing cycles, while numerous bill runs can be validated and authorized in parallel. The billing and invoicing engine also preferably supports prorated billing for products and plans, according to actual active dates, and further preferably includes hot bill functionality for out-of-cycle and on-the-fly billing.
The billing and invoicing engine helps to ensure billing accuracy through an established bill verification and approval process, and provides detailed log files showing generation statistics in order to reduce billing errors. The billing and invoicing engine also preferably includes a rollback functionality that allows bill generations to be reversed and new invoices to be created.
The billing and invoicing engine preferably supports multiple billing formats and multilingual invoices according to specific operational and regional needs. The billing and invoicing engine may also handle third party billing to support the needs of distribution partners and revenue sharing scenarios. Preferably, the billing and invoicing engine outputs XML, PDF or PostScript files and includes a configurable archiving system.
The billing and invoicing engine is preferably built with an architecture that enables multiple bill runs to be processed in parallel. Preferably, bills can be viewed during the validation stage before being committed to the storage database in order to perform quality assurance on output.
The catalog software is preferably an enterprise product catalog that allows service providers to construct and manage a catalog of complex product and package offerings with advanced price discount schemes. The catalog software may be utilized to improve operational efficiency by removing the need to manage multiple instances of product information in different OSS/BSS systems.
The catalog software preferably integrates product information with pricing strategies and synchronizes the product catalog across all OSS/BSS systems. It may support customer-based processes with relevant product information related to customer product fit.
Order management processes are preferably centrally defined in the catalog software so as to enable the configuration and validation of product fulfillment. The product codes stored in the catalog software may be mapped from one system to another for adjusting revenues and computing cost and revenue centers. Moreover, provisioning parameters relating to different product lines may be configured in the catalog software, thereby enabling centralized and unified control of the capabilities of various network elements. Also, price catalog and billing parameters may be managed centrally in the catalog software, thereby removing the need to define and maintain product information separately in different billing systems.
The catalog software may be adapted to support multiple play products and packages from fixed line, ISP, mobile, cable TV and utilities-based services. The catalog software may be adapted to allow multiple internal departments within a service provider to easily control various aspects of product offerings, configurations, pricing and discount schemes. The catalog software is preferably equipped with an automated workflow mechanism that enables separate product profiles and tasks to be defined and initiated by other applications in order to achieve a centralized repository for controlling product management.
The catalog software is preferably adapted to allow service providers to define prices for various products and packages and to adjust tariffs and create discount plans. The catalog software also preferably allows for the bundling of products across different business lines into new packages.
The catalog software may also serve as a centralized knowledge center for marketing and technical information about all products and packages. As a result, the catalog software streamlines business processes and reduces the time-to-market with associated defining new products and packages, while reducing operational overhead.
As seen in
The status information 409 includes a gauge 411, similar to a fuel gauge on an automobile display. The gauge provides a real-time indication of resource consumption and, in particular, an indication of how much bandwidth usage or access or connectivity time is available to the user before replenishment will be necessary. Such a gauge 411 may be implemented by, for example, integrating time and bandwidth consumption rates into a numerical scale, in a manner analogous to the way a fuel consumption gauge on an automobile integrates the amount of fuel remaining in the fuel tank with the fuel consumption rate. Hence, the gauge 411 provides a visual indication of the consumption of data, network time or connectivity occurring on a device (such as, for example, a mobile communications device), and may be adjusted as any of these resources are consumed so that it depicts the current amount of network the resource remaining Consumption may be depicted as a function of any suitable variable, or combination of variables including, but not limited to, time and data transfer.
It will be appreciated that the gauge 411 may assume a variety of different formats. For example, into addition to the “fuel gauge” type embodiment described above, the gauge 411 may take the form of, or may include, various dials, graphs, bars, or partially shaded figures or gradients. By way of example, but not limitation, the gauge may utilize or take the form of any of the graphical depictions commonly used to indicate the remaining amount of battery life, fuel, or other consumable commodities in business or consumer oriented devices.
Each of the tiles 405 or icons in the first display portion 403 of the GUI 401 is an offer for a service. These offers may be provided by, or associated with, one or more tenants on an MVNO platform of the type depicted in
Each offer can be expanded upon (in the second display portion 407) by selecting the tile 405 or by dragging the tile 405 into the second display portion 407, which causes a page to be displayed on the second display portion 407 of the GUI 401 that contains the details of the offer. In other words, selecting a tile 405 causes the focus of the second display portion 407 to change to the context of the offer.
This process is illustrated in
Referring again to
As shown in
When the “save” radio button 422 is selected, the panel refreshes to show the current state of the service as shown in
Various modifications are possible with embodiments of the type depicted in
The manner in which the client is resident on the mobile communications device, or on a memory or storage medium associated with the mobile communications device, may also vary. For example, in some embodiments, the client may comprise software which is downloaded on a mobile communications device or is installed on the device by the device manufacturer, by a tenant on an MVNO, or by a party to a white label process or arrangement.
In other embodiments, the client (or a computer program or a set of suitable programming instructions which, when executed, provide the mobile communications device with access (which may be free) to a network, subject to a predefined set of restrictions) may be resident on a network access device, such as a network access card or a wireless adapter. In particular, the client may be resident on or stored in a tangible medium or memory associated with such a device. Such a network access device may be equipped with a USB adapter or another suitable connector which is adapted to releasably engage a port (which may be, for example, a USB port) in, or is otherwise adapted to couple with, a mobile communications device, thereby bringing the network access device into communication (which may be optical or electrical) with the mobile communications device and providing a data traffic path.
Embodiments of the type depicted in
One significant feature of some of the systems and methodologies disclosed herein is the ability they provide to use Access Point Names (APNs) to create new business models to settle out mobile broadband access and/or usage. APNs are configurable network identifiers which are used by mobile communications devices when connecting to a GSM carrier (GSM refers to the Global System for Mobile Communications, a popular standard for mobile telephony system). The carrier uses the APN to determine the type of network connection that should be created, including such details as the IP address (or addresses) that should be assigned to the mobile communications device, the security methods that should be employed, and how the device should be connected to a private customer network. The APN identifies an IP packet data network (PDN) that a mobile data user wants to communicate with, and may also be utilized to define the type of service provided by the PDN (e.g., connection to a wireless application protocol (WAP) server, multimedia messaging service (MMS), and the like).
As shown in
The GGSN is a main component of the GPRS network, and is responsible for the interworking between the GPRS network and external packet switched networks, such as the Internet and X.25 WiMax networks. The GGSN acts as a router to a sub-network by hiding the GPRS infrastructure from the external network. When the GGSN receives data addressed to a specific user, it checks if the user is active. If it is, the GGSN forwards the data to the Serving GPRS Support Node (SGSN) serving the mobile user, but if the mobile user is inactive, the data is discarded. On the other hand, mobile-originated packets are routed to the correct network by the GGSN.
The SGSN is responsible for the delivery of data packets to and from mobile stations within its geographical service area. The SGSN implements packet routing and transfer, mobility management (attach/detach and location management), logical link management, and authentication and charging functions. The location register of the SGSN stores location information, such as, for example, current cell and current visitor location register (VLR). The visitor location register is a temporary database of the subscribers who have roamed into the jurisdiction of the MSC (Mobile Switching Center) which it serves. The location register of the SGSN also stores the user profiles (such as, for example, IMSI and addresses used in the packet data network) of all GPRS users registered with the SGSN. The IMSI (international mobile subscriber identity) is a unique identification associated with all GSM and UMTS (Universal Mobile Telecommunications System) network mobile phone users, which is typically stored as a 64-bit field in the SIM inside the phone.
APNs are utilized in an APN resolution process. APN resolution is the process of domain name system (DNS) look-up to determine the IP address of the GGSN that provides connectivity to the PDN identified by the APN. When a GPRS mobile phone sets up a data connection which it wants to connect to, APN resolution is used to select the GGSN and provide an IP address.
In some embodiments of the systems and methodologies described herein, a service provider may create and use one or more unique APNs to control access and/or charging for mobile broadband usage. A client associated with the service provider may control access to the service provider's marketing bandwidth APN. Consequently, traffic may be allowed or denied based on the application the customer is using.
Such an approach has several possible advantages. For example, it may no longer necessary when using this approach for the subscriber to purchase a general mobile Internet access session. In addition, a client associated with the service provider may allow access based on rules established by the service provider and/or the tenants associated with the service provider. As an example, these rules may (a) allow access (which may be free) to client administration services provided by the service provider; (b) allow the subscriber to browse, buy or use content on the subscriber's device; (c) allow the subscriber to access or use teasers; and (d) allow the subscriber to access specific applications.
The foregoing configuration is illustrated in the system 601 depicted in
Some of the systems and methodologies disclosed herein are advantageous in that they provide the ability to implement white label processes for services to mobile communications devices.
The system 701 depicted in
Various reporting and point of sale (POS) services are provided to the tenant 705. These include service reports (S/M) 741, settlement reports (finance) 743 and hosted offer management (Ops) 745.
Typically, the business model of an MVNO revolves around selling mobile services to businesses and consumers. However, the white label processes described herein has a business model which is typically business to business to business, or business to business to consumer.
In the particular embodiment depicted, the process allows a first entity (such as, for example, an MVNO or MNO) to provide a second entity with a mobile service that they can brand as their own and market or sell as part of their bill of materials for the devices. For example, the second entity may be a consumer electronics company or other distributor or manufacturer of consumer devices (and especially mobile technology platforms, such as mobile communications devices and mobile computing devices). This arrangement allows such second entities to create unique mobile offerings that showcase their devices and enhance their brand identity, without requiring the infrastructure and overhead typically associated with developing and operating a mobile network.
These processes are provided through service interfaces to various tenant integration points, such as order fulfillment 811, client applications 813, service reporting 815, point of sale (POS) 817, 1st level support 819 and service definition 821. The set of service interfaces 801 depicted in
The service may be provisioned in a variety of ways. For example, the service may be provisioned in advance with start times and ends times, or it may be provisioned in real time (instantly) based on selections made by the user from among various options presented. The service may also be defined such that access to the service lasts indefinitely, ends at a time specified by the service provider, or ends after a defined number of minutes or a defined amount of data. Access to the service may also end in response to a new user action, such as clicking a different tile for access to a different website (see the embodiment of
Content services may be targeted to small or medium businesses, to enterprises, and/or to consumers. The content service definition may include access to one network or Internet service (e.g., a single URL), or a group of network or Internet services (e.g., many URLs). The content service may also be defined as access to the Internet or other network for a specific device application (such as, for example, games, email, or IM).
In some embodiments, the methodologies described herein may be implemented through the provision of a suitable hardware device that provides a mobile broadband connection. Such hardware may take the form, for example, of a USB stick, an internal modem, a network adapter, or another suitable device that allows access to pre-defined websites when a connection is made, but blocks access to all other websites unless the user purchases access to the full Internet. The hardware device may provide session-based access to the Internet or other networks based on time or data limits.
In some embodiments, the network or Internet access provided to a user may allow a specific application or set of applications on the user's device (or on the host device) to access the network, while denying access to other applications on the host device. For example, in a particular embodiment, Yahoo Instant Messenger™ may be permitted to access the Internet or other network on the host device, while other programs such as Skype™ and Internet Explorer™ are denied access. In these embodiments, service may be provided in all the same ways as indicated above.
In some embodiments, network traffic may be allowed from a specific protocol or protocols, while network traffic from other protocols is denied. For example, HTTP/HTTPS traffic may be allowed, but video may be denied (at least on a free-of-charge basis) using RTSP (Real Time Streaming Protocol) and/or HTTP/HTTPS as the blocker. This approach may allow the service provider and its tenants more control over the content that is accessed and consumed by users. By way of example, access to Facebook™ may be offered, but the user may not be permitted to watch videos. Service may be provided in all the same ways as indicated above.
In some embodiments, the systems and methodologies described herein may provide a customized display experience (different landing page). The landing page display may be based, for example, on (a) region, (b) machine or device type, (c) tenant, or (d) corporate sponsor. By way of illustration, each tenant on an MVNO may have one or more corporate sponsors associated with it, and the landing page experienced by a particular user or employed by an instance of a client may be dictated by the corporate sponsor of the tenant associated with that user or client. This approach allows for a customized icon/tile selection based on one or more of the foregoing factors.
One skilled in the art will appreciate that the services described herein are not mutually exclusive. Rather, they may be accumulated on top of each other. For example, a customer may purchase or receive free access to one Internet service (URL) for a given timeframe (for example, one limited to a predetermined start time and end time) by taking a certain action, and may then receive free access (or purchase access) to another Internet service (URL) on top of the existing access (that is, the user may accumulate Internet services access or multiple URLs). In some embodiments, free access may also terminate in response to an action taken by a user (such as, for example, clicking on a hot-link for access to a particular website, set of web sites, or class of web sites). The customer may also receive promotions for all SMB to receive access to the tenant's support portal, and may then purchase access to specific Internet services (URLs) (in other words, the customer may accumulate free access based on account characteristics, and individual access based on purchases). Of course, it will be appreciated that any combination of the previously outlined services may be accumulated one on top of another.
As a result of the rules application, the request for access 903 is either allowed 917 or denied 919. In the case where the request for access 903 is denied 919 and it was a browser request, that request is redirected 921 to a designated website or portal, where the subscriber can choose content and application services or session offers, or manage their account. If the request is not browser-based, then a request denied notification 923 is sent to the mobile device/subscriber 904. It is to be noted that the rules have a hierarchy and can be applied to a subscriber, a group of subscribers, a company, a country, etc.
As seen therein, a subscriber or plan administrator for group plans uses a laptop, notebook or other mobile communications device to access the web portal 953 from which the subscriber or plan administrator creates a service request 973 involving a selection of content or application service. The web portal 953 may be accessed over the mobile network 957 (with or without an active session) or over the Internet 959. The service administration 963 provides updates and deletes rules as necessary and defines relevant groups/hierarchies 965. Notably, no changes are required to applications on the laptop, notebook or other mobile communications device being used by the subscriber/administrator, since any defined rules or policies are applied in the service network 955.
When a subscriber makes an Internet service request 973 via the Mobile Operator Network 957 it is processed as a real-time Internet traffic request 967. A check is done to determine if there is an active session for this subscriber. If there is an active session then session based 971 processing is performed and the request is granted access 979 on the Internet 961.
If there is no active session (based on time and data) that allows the device to access the entire Internet 961, then the selection is passed to CAS processing 969, where a request for service provisioning or activation 975 is made which specifies the service requested and the subscriber or device ID. If the request is granted 979, then the content or application service that was requested is permitted to be accessed on the Internet 961. In either case, over time, new services are created 983 with rules 965, and groups or hierarchies are defined.
As noted above, some of the systems and methodologies disclosed herein feature the concept of fractional applications, that is, mobile access which is restricted to a particular application or set of applications on a network (such as the Internet), as opposed to general access to the network. In some of these systems and methodologies, these fractional applications may be assembled into product catalogs, and the product catalogs may be combined with various service rules to provide a variety of service offerings.
The first database 1011 may be modified by way of an administrator version 1005 of the product catalog and service rules, which is accessed by the system administrator 1003 through a suitable user interface (UI). The UI allows the system administrator 1003 to add new applications and service rules to the administrator version 1005 of the product catalog and service rules, and to delete, update or otherwise modify existing applications or service rules. Once these changes are committed, the first database 1011 is updated to reflect these changes.
A network appliance 1017 is provided in the first network 1018 which serves as a gateway to the second network 1021, and hence controls access to applications on the second network 1021 by the end users 1015 on the first network 1018. Such access is governed by internal rules maintained in a second database 1019. As updates are made to the first database 1011, the fractional application service loader 1013 propagates application and service rule information needed for access enforcement to the second database 1019.
The system 1001 is further equipped with a service handler 1009 which handles service activation, expiration and renewals. End users 1015 on the first network 1018 may access the service handler 1009 via a suitable UI or web interface to request activation of a fractional application or service, or renewal of an existing activated fractional application or service. The device 1007 used by the end user 1015 to access the service handler 1009 may be the same as, or different from, the device for which service activation or renewal is being requested. Although depicted as a laptop PC, this device 1007 may be any suitable device including, but not limited to, tablet PCs, desktop PCs, mobile communications devices, or mobile technology platforms.
The service handler 1009 verifies the application/service requests and, if allowed, updates the network appliance with the subscriber information of the requesting end user 1015 and the application or service allowed. Requests by the end users 1015 are either allowed or denied by the network appliance 1017, based on the internal service rules maintained in the second database 1019.
In some of the systems and methodologies disclosed herein, browser-based redirects may be utilized as part of the white label process. Hence, on the client side, a browser attempting to access a network may be redirected to a landing page utilizing a GSM or CDMA network. This is analogous to the situation in which browsers are redirected to a landing page on a Wi-Fi connection in a public establishment such as a hotel, where the user is then required to enter information in order to use the establishment's Wi-Fi network. In the present case, a similar experience is delivered over a GSM or CDMA modem instead of a Wi-Fi modem.
As used herein, the term “pipe” refers to a technique for passing information from one program process to another. Unlike other forms of interprocess communication (IPC), a pipe is one-way communication only. Basically, a pipe passes a parameter such as the output of one process to another process which accepts it as input. The system temporarily holds the piped information until it is read by the receiving process.
While the systems and methodologies disclosed herein have been frequently described or exemplified with reference to mobile communications devices in general, and mobile phones in particular, one skilled in the art will appreciate that these systems and methodologies are not necessarily limited to being used in conjunction with such devices, but instead have application to, or may be leveraged by, a wide variety of communications devices. Such communications devices include, but are not limited to, personal digital assistants (PDAs), mobile or cellular phones, portable e-book readers, notebooks, netbooks, laptops, personal computers (PCs), navigational systems, televisions, displays, and other such devices.
One skilled in the art will further appreciate that the systems and methodologies disclosed herein are not necessarily limited to any particular type of network or communications means or medium. Thus, for example, the systems and methodologies may be implemented over the Internet, wide-area networks (WANs), local area networks (LANs), intranets, and various combinations of the foregoing. These networks may be radio-based, hardwired, optical, and various combinations of the foregoing, and may operate over various frequencies of the electromagnetic spectrum.
One skilled in the art will also appreciate that the systems and methodologies disclosed herein are not necessarily limited to any particular type of business model, arrangement, or business. Thus, for example, while the systems and methodologies have been frequently described herein in reference to MNVEs, MVNOs, MNOs, and the like due in part to the current prevalence of these models, businesses and organizations, it will be appreciated that the systems and methodologies described herein may have broader applications and are not necessarily limited to these models, businesses and organizations.
One skilled in the art will also appreciate that the systems and methodologies disclosed herein are not necessarily limited to any particular protocol. Thus, while reference has been made herein to SDP, SIP, MLP and other such protocols, it will be appreciated that such protocols are subject to change, and that the systems and methodologies described herein may utilize or implement new or different protocols.
The above description of the present invention is illustrative, and is not intended to be limiting. It will thus be appreciated that various additions, substitutions and modifications may be made to the above described embodiments without departing from the scope of the present invention. Accordingly, the scope of the present invention should be construed in reference to the appended claims.
This application is a continuation of U.S. Ser. No. 13/690,834 (Meyer et al.), filed on Nov. 30, 2012, and entitled “FRACTIONAL APPLICATIONS PRODUCT CATALOG”, which is incorporated herein by reference in its entirety, which is a continuation-in-part application and claims the benefit of U.S. Ser. No. 13/369,055 (Meyer et al.), filed on Feb. 8, 2012, and entitled “SYSTEM AND METHOD FOR TASK SPECIFIC, METERED BANDWIDTH CONTROL WITHIN SHARED CLIENT ENVIRONMENT ON MOBILE COMMUNICATIONS PLATFORMS”, now allowed, which is incorporated herein by reference in its entirety, which claims the benefit of U.S. Provisional Application Ser. No. 61/440,471 (Meyer et al.), filed on Feb. 8, 2011, and entitled “SYSTEM AND METHOD FOR TASK SPECIFIC, METERED BANDWIDTH CONTROL WITHIN SHARED CLIENT ENVIRONMENT ON MOBILE COMMUNICATIONS PLATFORMS”, which is also incorporated herein by reference in its entirety, and which also claims the benefit of U.S. Provisional Application Ser. No. 61/563,234 (Meyer et al.), filed on Nov. 23, 2011, and entitled “SYSTEM AND METHOD FOR TASK SPECIFIC, METERED BANDWIDTH CONTROL WITHIN SHARED CLIENT ENVIRONMENT ON MOBILE COMMUNICATIONS PLATFORMS”, which is also incorporated herein by reference in its entirety.
| Number | Date | Country | |
|---|---|---|---|
| Parent | 13690834 | Nov 2012 | US |
| Child | 14038180 | US |
| Number | Date | Country | |
|---|---|---|---|
| Parent | 13369055 | Feb 2012 | US |
| Child | 13690834 | US |
