This invention relates generally to telecommunications, and more particularly to a system, article, and method for providing participant alerts during multi-person teleconferences.
A teleconference is the live exchange and mass articulation of information among persons and machines remote from one another but linked by a telecommunications system or network. A teleconference differs from a videophone in that a teleconference serves groups rather than individuals. The telecommunications system may support the teleconference by providing one or more of the following audio, video, and/or data services by one or more means, such as telephone, telegraph, teletype, radio, television, and data networks, such as the Internet. Teleconferences are an emerging way to communicate and conduct business without the cost of travel. The host of a teleconference will schedule a specific time and date in advance to communicate with other participants. The number of participants in the teleconference may range from two to an arbitrarily large number.
Embodiments of the present invention include a method, article, and system for alerting teleconference participants, the method includes: activating a mute function in response to a participant command; tracking a teleconference's conversation audio; determining the level of alertness of a participant; determining whether the participant's name is detected in the teleconference audio; wherein in the event the participant's name is detected: determining whether the context in which the participant was addressed requires the participant to respond; wherein in the event the participant is required to respond: alerting the participant that the participant has been summoned and is required to make a response; providing a conversation summarization to the participant; and deactivating the participant's mute function.
An article comprising one or more computer-readable storage media containing instructions that when executed by a computer enables a method for alerting teleconference participants, the method includes: activating a mute function in response to a participant command; tracking a teleconference's conversation audio; determining the level of alertness of a participant; determining whether the participant's name is detected in the teleconference audio; wherein in the event the participant's name is detected: determining whether the context in which the participant was addressed requires the participant to respond; wherein in the event the participant is required to respond: alerting the participant that the participant has been summoned and is required to make a response; providing a conversation summarization to the participant; and deactivating the participant's mute function.
A system for alerting teleconference participants, the system includes: one or more communication devices in communication through a network; wherein the one or more communication devices are configured to do the following: activate a mute function in response to a participant command; track a teleconference's conversation audio; determine whether the participant's name is detected in the teleconference audio; wherein in the event the participant's name is detected: determines the context in which the participant was addressed requires the participant to respond; wherein in the event the participant is required to respond: alerts the participant that they have been summoned and are required to make a response; determines the level of alertness of the participant; provides a conversation summarization to the participant; and deactivates the participant's mute function.
Additional features and advantages are realized through the techniques of the present invention. Other embodiments and aspects of the invention are described in detail herein and are considered a part of the claimed invention. For a better understanding of the invention with advantages and features, refer to the description and to the drawings.
The subject matter that is regarded as the invention is particularly pointed out and distinctly claimed in the claims at the conclusion of the specification. The foregoing and other objects, features, and advantages of the invention are apparent from the following detailed description taken in conjunction with the accompanying drawings in which:
The detailed description explains the preferred embodiments of the invention, together with advantages and features, by way of example with reference to the drawings.
Teleconferencing has become a prevalent method for business meetings, enabling participants from multiple work sites to conduct business. However, participation via telephone changes the dynamic of a meeting, since participants are generally not physically observable. As a result, it has become common practice for participants to put the conference call on “mute” when it is not a participant's turn to speak. The muting function allows participants at a single location to hold “side conversations” during the actual meeting, without being heard by other participants. Participants may also “multi-task” and be engaged in multiple meetings simultaneously, with the goal of engaging with more focus only at points in the teleconference that are most relevant to a particular participant.
However, as a result of the muting feature, participants often remain on “mute” inadvertently when it is in fact their time to participate. The participant still on mute when they begin to speak, unaware that the other participants in the teleconference are not hearing them. As a result, several seconds of “dead time” ensue, until others participants on the call comment about the “silence,” which alerts the speaker to disengage the “mute” button. In a second scenario, a participant who is involved in other non-conference call activities is “summoned” by the other participants on the call. The participant is then required to respond, but is often unsure what the question or context is since they were distracted and not giving the call their full attention, which results in a double distraction and delay on the call. First, the summoned participant begins responding while the mute button is on, and when the summoned participant realizes they are not being heard, the summoned participant takes the call off mute. Secondly, the summoned participant may need to ask other participants on the call to repeat the question or provide some background in order to respond appropriately. The result is wasted time for all participants, and embarrassment for the summoned participant that was not paying full attention to the call. The aforementioned scenario may be avoided in face-to-face meetings, where there are fewer opportunities for participants to be fully distracted with other activities. However the drawbacks to mandate face-to-face meetings are the additional time and expense involved that are mitigated with a teleconference.
Furthermore, current methods of user interaction in a teleconference environment that limit the occurrence of miscommunication due to “mute” button feature are limited. Visual cues are used to indicate if a user is on hold during a conference call. The user who is on hold is silenced while certain parties communicate only between each other. This function is controlled by a teleconference mediator and not by individual members. Embodiments of the present invention address the issues associated with user-controlled mute functions.
Embodiments of the invention provide a method, article, and system for addressing participant miscommunication in teleconferences due to the activation and deactivation of muting features during a teleconference. Embodiments of the invention detect instances where a particular participant (referred to here as “X”) is being “summoned” and is required to engage more fully in a conference call. In many instances, a different participant on the call will call out X's name, which is the cue that X needs to participate and speak into the telephone. Embodiments of the invention employ speech recognition technology to identify when a participants name is mentioned, and the context in which the user's name is said, in order to determine if the mentioned participant is now required to respond. For example, the statements, “What do you think, X?” versus, “Last week I discussed this with X”, are different in that only the first statement requires participant X's response. Embodiments of the invention determine not only the location of a participant's name in a sentence, but if the sentence is a question or a statement that requires the participant's response.
In the event a mention of a participant X's name requires a response by the participant as determined by embodiments of the invention, the mute button on X's telephone may be automatically disengaged, thereby opening up the communication channel for X to speak and be heard. Embodiments of the invention may alert participant X with a visual, audio or tactile stimuli that the mute function has been disengaged. The tactile stimulus may be vibratory in nature. In addition, participant X often has not fully processed the question they are being asked, or the context that preceded the question prior to disengaging the mute function. To address this shortcoming, embodiments of the invention may provide participant X with a “whispered” version of the preceding question that is only audible to participant X, and is also optionally presented to participant X in accelerated form employing time-compressed speech. Embodiments of the invention may also present participant X with a text version of the preceding portion of the conversation, which they may quickly scan to familiarize themselves with the present state of the teleconference. Participant X may also be presented with a summarized portion of the preceding conversation, providing them with the salient points that have been raised in the conversation. Based on a determined level of alertness of participant X at the time that they are prompted to respond, embodiments of the invention may provide a varying amount of summarization of the preceding conversation. For example, if participant X is asleep when prompted, a detailed summary is provided by embodiments of the invention. In the event the prompted participant is vaguely attentive to the conference and performing other tasks, key words from the last sentence may be presented.
With embodiments of the invention, in the event a teleconference participant activates the muting function with the intention of not being disturbed, the participant's environment is monitored, and the participant has the option of preventing automatic deactivation of the mute button. For example, participant X is in a teleconference, and participant X's manager enters the room and wishes to speak with participant X. Participant X activates the mute function and does not intend to be included back in the conference until their manager leaves their presence, regardless of whether someone from the teleconference addresses participant X.
Continuing with
Topic identification proceeds by comparison of the user requirements, 501, (as inputted by the topic questions confidence level, 500) and the topics labeled, 502, from the audio transcript, 503 obtained from the recorded audio 300. Topics are compared for continuity 504, and processed by the activator signaling system 505, which begins the process of notifying the user that it is their turn to participate.
The capabilities of the present invention can be implemented in software, firmware, hardware or some combination thereof.
As one example, one or more aspects of the present invention can be included in an article of manufacture (e.g., one or more computer program products) having, for instance, computer usable media. The media has embodied therein, for instance, computer readable program code means for providing and facilitating the capabilities of the present invention. The article of manufacture can be included as a part of a computer system or sold separately.
Additionally, at least one program storage device readable by a machine, tangibly embodying at least one program of instructions executable by the machine to perform the capabilities of the present invention can be provided.
The flow diagrams depicted herein are just examples. There may be many variations to these diagrams or the steps (or operations) described therein without departing from the spirit of the invention. For instance, the steps may be performed in a differing order, or steps may be added, deleted or modified. All of these variations are considered a part of the claimed invention.
The flow diagrams depicted herein are just examples. There may be many variations to these diagrams or the steps (or operations) described therein without departing from the spirit of the invention. For instance, the steps may be performed in a differing order, or steps may be added, deleted or modified. All of these variations are considered a part of the claimed invention.
While the preferred embodiments to the invention has been described, it will be understood that those skilled in the art, both now and in the future, may make various improvements and enhancements which fall within the scope of the claims which follow. These claims should be construed to maintain the proper protection for the invention first described.
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