Claims
- 1. An apparatus for interfacing between a systems management system and a remote services system comprising:
a systems management application program interface; a systems management integrator application program interface, the systems management integrator application program interface providing a normalization point where data from the systems management system is normalized to a remote services system standard; and an integrator coupled between the systems management application program interface and the systems management integrator application program interface, the integrator collecting and detecting information from the systems management system.
- 2. The apparatus of claim 1 wherein the systems management integrator application program interface includes:
a forward calls component, the forward calls component providing forwards calls from the systems management system to the remote services system.
- 3. The apparatus of claim 2 wherein the systems management integrator application program interface includes:
a back-channel calls component, the back-channel calls component providing back-channel calls from the remote services system to the system management system.
- 4. The apparatus of claim 1 wherein the systems management integrator application program interface provides generic message interfaces as well as specific message interfaces, the specific message interfaces being provided to enable the remote services system to handle a message without having to inspect the contents of the message.
- 5. The apparatus of claim 4 wherein the specific message interfaces include an alarm message.
- 6. The apparatus of claim 4 wherein the specific message interfaces include an event message.
- 7. The apparatus of claim 4 wherein:
the generic message interfaces includes data, the data including a class, and the integrator sets the class of the data.
- 8. The apparatus of claim 3 wherein the systems management integrator application program interface:
provides support for declaring capabilities of a support instance at registration time via the forward channel, and provides support for a request of the capabilities of the support instance via the back-channel after registration time.
- 9. The apparatus of claim 1 wherein the systems management integrator application program interface provides an interface between the integrator and a remote services infrastructure.
- 10. The apparatus of claim 8 wherein the systems management integrator application program interface is coupled to a remote services proxy of the remote services infrastructure.
- 11. A systems management integrator application program interface for a remote services system comprising:
a forward calls component, the forward calls component providing forwards calls from a systems management system to the remote services system; and a back-channel calls component, the back-channel calls component providing back-channel calls from the remote services system to the system management system.
- 12. The systems management integrator application program interface of claim 11 wherein the systems management integrator application program interface provides generic message interfaces as well as specific message interfaces, the specific message interfaces being provided to enable the remote services system to handle a message without having to inspect the contents of the message.
- 13. The systems management integrator application program interface of claim 12 wherein the specific message interfaces include an alarm message.
- 14. The systems management integrator application program interface of claim 12 wherein the specific message interfaces include an event message.
- 15. The systems management integrator application program interface of claim 12 wherein
the generic message interfaces includes data, the data including a class, and an integrator sets the class of the data.
- 16. The systems management integrator application program interface of claim 11 wherein the systems management integrator application program interface
provides support for declaring capabilities of a support instance at registration time via the forward channel, and provides support for a request of the capabilities of the support instance via the back-channel after registration time.
- 17. The systems management integrator application program interface of claim 11 wherein the systems management integrator application program interface provides an interface between a systems management platform and a remote services infrastructure.
- 18. The systems management integrator application program interface of claim 17 wherein the systems management integrator application program interface is coupled to a remote services proxy of the remote services infrastructure.
- 19. A method for interfacing between a systems management system and a remote services system comprising:
providing a systems management application program interface; collecting and detecting information from the systems management system using a systems management integrator, the systems management integrator interfacing with the systems management system via the systems management application program interface; providing and receiving information to the remote services system, the providing and receiving information being via a systems management integrator application program interface, the systems management integrator application program interface providing a normalization point where data from the systems management system is normalized to a remote services system standard.
CROSS REFERENCE TO RELATED APPLICATIONS
[0001] This application relates to co-pending U.S. patent application Ser. No. ______, attorney docket number P7225, filed on a even date herewith, entitled “Remote Services Message System to Support Redundancy of Data Flow” and naming Michael J. Wookey, Trevor Watson and Jean Chouanard as inventors, the application being incorporated herein by reference in its entirety.
[0002] This application relates to co-pending U.S. patent application Ser. No. ______, attorney docket number P7229, filed on a even date herewith, entitled “Remote Services Delivery Architecture” and naming Michael J. Wookey, Trevor Watson and Jean Chouanard as inventors, the application being incorporated herein by reference in its entirety.
[0003] This application relates to co-pending U.S. patent application Ser. No. ______, attorney docket number P7230, filed on a even date herewith, entitled “Prioritization of Remote Services Messages Within a Low Bandwidth Environment” and naming Michael J. Wookey, Trevor Watson and Jean Chouanard as inventors, the application being incorporated herein by reference in its entirety.
[0004] This application relates to co-pending U.S. patent application Ser. No. ______, attorney docket number P7231, filed on a even date herewith, entitled “Remote Services System Back-Channel Multicasting” and naming Michael J. Wookey, Trevor Watson and Jean Chouanard as inventors, the application being incorporated herein by reference in its entirety.
[0005] This application relates to co-pending U.S. patent application Ser. No. ______, attorney docket number P7233, filed on a even date herewith, entitled “Remote Services System Data Delivery Mechanism” and naming Michael J. Wookey, Trevor Watson and Jean Chouanard as inventors, the application being incorporated herein by reference in its entirety.
[0006] This application relates to co-pending U.S. patent application Ser. No. ______, attorney docket number P7234, filed on a even date herewith, entitled “Remote Services WAN Connection Identity Anti-spoofing Control” and naming Michael J. Wookey, Trevor Watson and Jean Chouanard as inventors, the application being incorporated herein by reference in its entirety.
[0007] This application relates to co-pending U.S. patent application Ser. No. ______, attorney docket number P7235, filed on a even date herewith, entitled “Automatic Communication Security Reconfiguration for Remote Services” and naming Michael J. Wookey, Trevor Watson and Jean Chouanard as inventors, the application being incorporated herein by reference in its entirety.