How do people reach out to multiple people?
1. Conference Calls
2. Walkie Talkies
3. Facebook
4. Twitter
5. Text
6. Others
Have you ever thought of reaching out to multiple sets of people with a touch on a smart phone or by dialing a single number ?
Let's consider few real life examples and see where they can be beneficial.
Scenario 1. Critical customer service request.
A customer who can impact the operation stability of the corporation is having issues with a computer server which controls major operations of that company. Customer needs immediate resolution of the current issue.
If the person trying to resolve the customer's problem needs to talk to different individuals independently it will take longer, also he might need to consult individually with each one of them based on the responses. It would be more effective if he can reach the people involved and communicate at the same time.
Scenario 2. Family member requesting assistance.
Your teenager son just got a driver's license. Assuming that he gets into an accident and he unsure what to do. He will try to call his family members individually to determine the next steps. If he speaks to these family members individually they each might have a different way to address it. If he gets conflicting information from each one then he may be confused more and will not be able to make a good decision in time.
Scenario 3. Surgeon coordinating his team for an emergency.
A surgeon gets a call from hospital's emergency room requesting for his services. The surgeon needs to arrive at the hospital as soon as possible and needs to get surgical team (surgeon, anesthesiologist, lead nurse, assistant physician, etc.) on board, fill them in with the details of the case.
Only time available to do all this is while getting ready to arrive at the emergency room. The surgeon would call all his team members and instruct them individually. The same instructions will need to be repeated more than 2 times. A surgical team could have at least 6-7 folks working together on a given case.
Scenario 4. Senior family member requesting assistance.
It can become very challenging when the children are living in different states, and a senior family member needs assistance. If she needs some urgent help, she has to reach out to the children individually and explain them what she needs. It will be very annoying and ineffective if she has to talk to each one of them independently.
Scenario 5. Situation at a corporation.
Imagine a small company with a warehouse and a manufacturing plant. Assume a gas leak in the manufacturing plant, the first people to respond are the emergency response team to address emergency needs of the folks affected. Plant maintenance folks need to make sure that the gas leakage identified and shut off. Security personnel need to make sure people in the manufacturing plant are evacuated safely and nobody enters the plants. A coordinated effort is difficult if the individuals are on different groups on walkie talkies or push to talk phones, which is the typical case.
A service that allows you to communicate with multiple parties. Parties contacted are the ones that are setup. One can add additional participants as the communication progresses. You should be able to record conversation. You can activate additional communications from the existing communication. Multi-party communication can also be activated from a smart phone by just selecting the scenario to activate. If the participant misses the communication he can dial back and join the active communications.
Sign up for an account.
Identify the different situation in which you want to use this service (like the ones discussed in the service background).
Identify the necessary members as initiators or/and participants.
You can have more than 1 member be an initiator of the service. Call the service number (408-351-1230).
Select to be an initiator or a participant of the scenarios.
cateNet will list/read out all the scenarios. Select the right scenario.
cateNet will start the instant multiparty communication call and request all the participants to join.
You can record the conversations as needed.
Add additional parties by entering the number to join in.
If you are a participant and have missed the call, you can dial service number, it will list all the active instant multiparty communications in progress to join in.
You can also use the Smart Phone Apps to sign in and click on one of the scenarios setup to activate the instant multiparty communication.