The support system comprises a laser beam machine 1 operated at a customer site A, a server 2 installed at a service center B of the laser beam machine, and a cellular phone 3 or a personal computer 4 administrated by an administrator C at the customer site.
The laser beam machine 1 has a pallet 20 supported on a bed 10, and on the pallet 20 is placed a work W1. The laser beam output from a laser oscillator 40 is sent to a working head 30 for subjecting the work W1 to laser processing. A processing program and other programs are supplied via an NC control unit 50.
This machine 1 comprises a management unit 100 called an “e-Tower”. The management unit 100 is connected via an internet connection IN to a server 2 of the service center B, and also transmits the information regarding the machine via a wireless connection or the like to the cellular phone 3 or the personal computer 4 of the administrator C. The management unit 100 includes a web camera 110, a head set 120 and the like wearable by the operator, which enables the unit to transmit video and audio information.
On the screen 210 is prepared an icon 220 regarding “machine status” and an icon 222 regarding “maintenance history”.
When the icon 220 regarding “machine status” is selected, a message 300 regarding the status of the machine is displayed on the screen 210. Further, a warning level 310 regarding each message is indicated via a color-coded label, and a message 312 regarding the warning level is also displayed. An example of the color-coded warning levels 310 is as follows. For example, red indicates “machine shutdown warning”, and with the consent of the customer, the machine enters an inoperable state. Similarly, orange “warning” indicates that the periodic inspection term has expired. Yellow “warning notice” indicates that the periodic inspection term is approaching. Green indicates that the machine is operating normally.
The warning is output via alarm and audio in addition to the above-described message.
Further, on the screen 210 are displayed lapse time 320 from the previous maintenance, time limit 330 set in advance, and comments 340. The contents of the comments 340 can be, for example, an advice to contact the machine manufacturer.
Furthermore, a “periodic inspection alarm” 400 is displayed on the screen 210. The periodic inspection alarm shows, for example, that it is time to change the oil of a vacuum pump provided in the machine 1. Further, a manual regarding the maintenance and oil change of the vacuum pump can be displayed as a message 410.
Number | Date | Country | Kind |
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JP2006-232339 | Aug 2006 | JP | national |