The present disclosure relates generally to voicemail and, more particularly, to providing a toggle feature for toggling voicemail class of service (CoS) between plain old voicemail (POVM) and visual voicemail (VVM).
Voicemail systems allow a caller to leave a voice message if the desired recipient is unavailable. Traditional voicemail systems (referred to herein as plain old voicemail or POVM) allow a subscriber to place a call to a voicemail system to access messages stored in his or her voicemail box. This is done through a telephone user interface (TUI) that facilitates interaction between the subscriber and the voicemail system. The TUI provides functions for the subscriber to listen to messages, skip messages, delete messages, and save messages. The TUI also provides functions for the subscriber to set a voicemail greeting, record a voicemail greeting, record a name, and set/change a password.
A subscriber with multiple voicemail messages is required to listen to, skip, delete, or save each message while reviewing the voicemail box. This is time consuming and can be frustrating for the subscriber in situations where an important message has been deposited, requiring the subscriber to listen to, skip, delete or save each message in search of the important message.
To help reduce the need to search through multiple messages, various improved voicemail systems have been developed that allow messages to be stored based on a priority scheme to increase the efficiency of listening to voicemail messages. Often, these systems use a telephone number of the caller to identify a priority for a message and position the voicemail messages in order based on the assigned priorities. When the recipient accesses the voicemail system to acquire voicemail messages, the recipient is presented with each voicemail message in order of the priority or importance to the recipient. This reduces unwanted listening or skipping through multiple voicemail messages to find an important message. However, an important message can easily be relegated to a position of low importance if the subscriber has not previously set the priority for the caller. In this system, the priority for an incoming voicemail message is determined directly by the telephone number associated with the caller.
The aforementioned systems fail to allow a subscriber to select the exact voicemail message the subscriber would like to hear. Further, the aforementioned systems require the use of a TUI to access the voicemail system. Still further, these systems merely notify a subscriber of a pending voicemail message with a message waiting indicator (MWI) and require that the subscriber access the voicemail system to retrieve the pending message(s).
Thus, it is desirable to create new enhanced voicemail systems and novel methods for providing visual voicemail (VVM) services. Moreover, there is a need to toggle between VVM service and POVM service from a subscriber's mobile device.
A method for toggling voicemail class of service (CoS) can include receiving a subscriber-initiated CoS change request at a billing system, wherein the CoS change request includes a request to change from a first CoS associated with a first voicemail system (VMS) to a second CoS associated with a second VMS. The subscriber-initiated CoS change request can be received from a mobile device. The method can further include validating the CoS change request at the billing system, sending a CoS delete request to the first VMS to at least temporarily disable a first voicemail account, and sending a provisioning request to the second VMS to provision a second voicemail account. The validating step can include determining if a subscriber associated with the first voicemail account is authenticated for the voicemail service provided by the second VMS.
The aforementioned method can further include sending a first boot message to the mobile device if the second VMS is a visual voicemail system (VVMS) and the second voicemail account is a VVM account.
In one embodiment, the first VMS is a plain old voicemail system (POVMS) and the second VMS is a VVMS. In another embodiment, the first VMS is a VVMS and the second VMS is a POVMS.
A computer-readable medium on a mobile device includes computer-executable instructions that, when executed, perform the steps of receiving an input to toggle between a first voicemail service and a second voicemail service, generating and sending a voicemail CoS change request message based upon the input, and receiving a notification that a voicemail account is provisioned on the second VMS. The CoS change request can include a request to change from a first CoS associated with a first VMS to a second CoS associated with a second VMS.
The aforementioned computer-readable medium can further include instructions that, when executed, perform the step of receiving a first boot message if the second VMS is a VVMS and the second voicemail account is a VVM account.
In one embodiment, the first voicemail service is a POVM service and the first VMS is a POVMS, and the second voicemail service is a VVM service and the second VMS is a VVMS. In another embodiment, the first voicemail service is a VVM service and the first VMS is a VVMS, and the second voicemail service is a POVM service and the second VMS is a POVMS.
A system for providing a voicemail CoS toggle feature includes a mobile device configured to generate and send a subscriber-initiated CoS change request to a billing system, wherein the CoS change request includes a request to change from a first CoS associated with a first VMS to a second CoS associated with a second VMS. The billing system can be configured to receive the subscriber-initiated CoS change request, validate the CoS change request, generate and send a CoS delete request to the first VMS to at least temporarily disable a first voicemail account, and generate and send a provisioning request to the second VMS to provision a second voicemail account.
The aforementioned billing system can be further configured to generate and send a first boot message if the second VMS is a VVMS and the second voicemail account is a VVM account.
In one embodiment, the first VMS is a POVMS and the second VMS is a VVMS. In another embodiment, the first VMS is a VVMS and the second VMS is a POVMS.
As required, detailed embodiments of the present disclosure are disclosed herein. It must be understood that the disclosed embodiments are merely exemplary examples of the disclosure that may be embodied in various and alternative forms, and combinations thereof. As used herein, the word “exemplary” is used expansively to refer to embodiments that serve as an illustration, specimen, model or pattern. The figures are not necessarily to scale and some features may be exaggerated or minimized to show details of particular components. In other instances, well-known components, systems, materials or methods have not been described in detail in order to avoid obscuring the present disclosure. Therefore, specific structural and functional details disclosed herein are not to be interpreted as limiting, but merely as a basis for the claims and as a representative basis for teaching one skilled in the art to variously employ the present disclosure.
Referring now to the drawings wherein like numerals represent like elements throughout the several views,
The illustrated communications network 100 includes a plain old voicemail system (POVMS) 102 and a visual voicemail system (VVMS) 104. The POVMS 102 and VVMS 104 are illustrated as separate systems for clarity, but can be a single system with capabilities to handle both POVM and VVM services. Accordingly, at times, the POVMS 102 and VVMS 104 are collectively referred to as the voicemail system (VMS) 102, 104. It is contemplated that a subscriber can have at least one voicemail account in one or both of the POVMS 102 and the VVMS 104. It is further contemplated that the POVMS 102 and the VVMS 104 can be synchronized automatically at any time or manually based upon a request from the either or both of the subscriber and the service provider that operates the VMS 102, 104.
The VVMS 104 is illustrated as being in communication with a content delivery server (CDS) 106, an unstructured supplementary service data (USSD) server 108, and a billing system 109. The POVMS 102 is also illustrated as being in communication with the USSD server 108 and the billing system 109.
The POVMS 102 and the VVMS 104 can each include a telephony server (TS) 107, 110 for handling incoming voicemail inquiries via a telephone user interface (TUI) 112 and a storage server (SS) 114, 116 for storing and managing voicemail messages for a plurality of voicemail accounts, respectively.
The USSD server 108 can be configured to: receive, decode, and process new USSD messages; perform database queries to retrieve the VMS hostname serving a subscriber; perform database queries to resolve the VMS hostname to the corresponding IP address; obtain the subscriber's voicemail CoS; and send the subscriber's voicemail CoS to a VVM enabled device 118 (also referred to herein as the subscriber's mobile device (MD) 118). Accordingly, the USSD server 108 is in communication with a home location register (HLR) 120, a subscriber database 122, and a domain name server (DNS) 124 to facilitate these functions. The MD 118 can be, but is not limited to, a user equipment, a mobile terminal, a cellular telephone, a personal digital assistant (PDA), a handheld computer, or combinations thereof, and the like.
The billing system 109 can be configured to delete a first CoS on a first voicemail system and provision a second CoS on a second voicemail system. In one embodiment, the billing system 109 can be configured to delete a POVM CoS and provision a VVM CoS on the respective systems. This embodiment is described in detail below with reference to
The subscriber database 122 can be configured to store and manage subscriber data, such as, but not limited to, account information, services information, and equipment information for a plurality of subscribers. The subscriber database 122 can be in communication with the billing system 109 for retrieving billing information for a subscriber. It is contemplated that the subscriber database 122 and billing system 109 can be combined.
The DNS server 124 can be configured to maintain a database for resolving host names and IP addresses for various network nodes, such as the POVMS 102 and VVMS 104, for example. The USSD server 108 can retrieve a VMS hostname serving a subscriber from the subscriber database 122 and query the DNS 124 by specifying the VMS hostname to resolve the corresponding IP address.
The HLR 120 can be configured to provide routing information for mobile-terminated calls and short message service (SMS) messages. The HLR 120 is in communication with a mobile switching center (MSC) and visiting location register (VLR) 126. The MSC/VLR 126 is in communication with the MD 118 and a short message service center (SMSC) 128. The SMSC 128 can be configured to deliver SMS messages and message waiting indicator (MWI) messages.
The POVMS 102 and VVMS 104 can be configured to store a plurality of voicemail accounts. Each voicemail account can include a voicemail box in which voicemail messages can be deposited for a subscriber. The number of voicemail messages capable of being stored per account can be determined by the voicemail service provider or a third party, such as the system manufacturer, for example. The maximum voicemail message length can also be set. The number of voicemail messages and the maximum voicemail message length can be configurable on the POVM 102 and VVMS 104.
Prior to a subscriber being provisioned for visual voicemail service on the VVMS 104, the subscriber's voicemail box is in a not provisioned state. After being provisioned for visual voicemail service, the subscriber's voicemail box state is changed to provisioned—not initialized state to reflect that the subscriber is provisioned for service, but has not yet initialized service via a first boot access process described later with reference to
State changes to voicemail messages, whether requested through TUI via POVM methods or directly on the MD 118 via VVM methods, are automatically updated in both the voicemail box and on the subscriber's MD 118. This ensures automatic and full synchronization between the subscriber's MD 118 and the VVMS 104 so that the latest voicemail information is stored on the subscriber's MD 118. The subscriber's VMS-hosted voicemail box can recognize and maintain message states for each message such as, but not limited to, an unheard—new state, a skipped state, and a saved—read state. Deleted messages can be deleted from the VVMS 104, via the TUI or directly on the MD 118. The message is deleted on both the VVMS 104 and the MD 118. However, in an alternative embodiment, deleted messages remain accessible on the MD 118 and/or on the VVMS 104 for a specified period of time to allow the message to be recovered in the case of accidental or premature deletion. In other embodiments, the VVMS 104 discards all messages after the MD 118 has successfully received and stored the available message content.
The MD 118 voicemail box also recognizes and maintains message states. The MD 118 voicemail box can have message states for each message including, but not limited to, an unheard—new state, a saved—read state, and a deleted state. The MD 118 does not require a skipped state because VVM provides an interface that allows a subscriber to access any message regardless of the order in which the message was received and is not subject to restraint of a priority scheme. As mentioned above, the MD 118 voicemail box deleted state can be configured such that the message is available for recovery or merely as an indication that the message has been deleted. Either of these options can be set to be available for a time specified by either the subscriber via a device input or by the voicemail service provider.
Referring now to
The process 200 begins at the MD 118 whereby a user can select an option to enable VVM. In step 202, after enabling the VVM option, the MD 118 can generate CoS change request and send the request to the billing system 109 for authentication. The request can be a lightweight directory access protocol (LDAP) request sent via an access point name, such as a Wireless Application Protocol (WAP) APN or WEB APN, for example. Alternatively, it is contemplated that the request can be delivered via an SMS message, a USSD message, or any other message type. It should be understood that all messages sent to and from the various nodes in the process 200 can be performed using LDAP, SMPP, USSD and like protocols.
After receipt of the CoS change request, the billing system 109 can determine if the subscriber is authenticated to use VVM. In step 204, the billing system 109 can generate an appropriate positive or negative acknowledgement response message (POSACK or NACK) based upon the authentication status. The billing system 109 can then send the response message to the MD 118. If the subscriber is authenticated for VVM service, the billing system 109 can generate a POVM CoS delete message and send the delete message to the POVMS 102 in step 206. The POVMS 102 can be identified by a voicemail system identification (VMS_ID). The POVMS 102 can receive the delete message and delete the subscriber's voicemail box or temporarily disable the voicemail box until a later request is received to reinstate the voicemail box. If the subscriber is not authenticated for VVM service, the billing system 109 can generate a NACK response message and send the NACK response message to the MD 118. The MD 118 can receive the NACK response message and can prompt the subscriber to call customer service.
In step 208, the billing system 109 can assign a VVMS 104 to the subscriber. The billing system 109 can use load balancing, for example, to determine in which VVMS the subscriber's voicemail box should be created. Alternatively, the billing system 109 can select the VVMS 104 in which the subscriber had a previous voicemail box, for example, a previously disabled voicemail box. The VVMS 104 can create a voicemail box for the subscriber or can enable a previously disabled voicemail box. In step 210, the conditional call forwarding (CCF) feature on the subscriber's account can be reset for the new VVMS 104 and a first boot message can be sent to the MD 118. An exemplary first boot message is described below with reference to
Referring now to
The VVM service uses several parameters to enable automatic synchronization between the MD 118 and the VVMS 104. For example, prior to first boot, the MD 118 does not have this information. Accordingly, the first boot process 300 described below provides an initial SMPP message including a basic set of parameters for future synchronization sessions.
The process 300 begins when the VVMS 104 generates an SMPP notification message (notification_SM) in step 302. For example, a notification_SM message can include, but is not limited to, the hostname and port number for the subscriber's CDS 106, a token identifying the subscriber's VVMS 104, the subscriber's voicemail box ID (mailbox_ID) embedded with the token to uniquely identify the subscriber for the VVMS 104, and the current VVMS password (if the password has not already been set). In an alternative embodiment, the notification_SM can include the IP address and port number for the subscriber's CDS 106 and the mailbox_ID. The password and token can be added to increase security and preserve data integrity. If a password is used, the password may be unencrypted and instead the password can be obscured to hide the actual default password digits.
After the notification_SM message is generated, the VVMS 104 can send the message to the CDS 106 in step 304. In step 306, the CDS 106 can receive the notification_SM message and generate a VVM application directed notification_SM message and send the message to the SMSC 128. The SMSC 128 can receive the message and forward the message to the MD 118, in step 308. The application directed short message can be received by the MD 118 and sent directly to the VVM application. Typically, the user will not be notified of the incoming short message. The VVM application can generate any prompts necessary to guide the user through setup and other processes identified in the application directed short message upon receipt of the short message or at a time thereafter.
For situations in which VVM is temporarily unavailable for network maintenance, device maintenance, or other unforeseen circumstances, the VVM subscriber can access voicemail via the TUI 112 as a default access method.
Referring now to
The process 400 begins at the MD 118 whereby a user can select an option to disable VVM. In step 402, after disabling the VVM option, the MD 118 can generate CoS change request and send the request to the billing system 109 for authentication. The request can be a LDAP request sent via an access point name, such as a WAP APN or WEB APN, for example. Alternatively, it is contemplated that the request can be delivered via an SMS message, a USSD message, or any other message type. It should be understood that all messages sent to and from the various nodes in the process 400 can be performed using LDAP, SMPP, USSD and like protocols.
After receipt of the CoS change request, the billing system 109 can determine if the subscriber is authenticated to change VM CoS. In step 404, the billing system 109 can generate an appropriate positive or negative acknowledgement response message (POSACK or NACK) based upon the authentication status. The billing system 109 then sends the response message to the MD 118.
In step 406, the billing system 109 can generate a VVM CoS delete message and send the delete message to the VVMS 104. The VVMS 104 can be identified by a voicemail system identifier (VMSID). The VVMS 104 can receive the delete message and delete the subscriber's voicemail box or temporarily disable the voicemail box until a later request is received to reinstate the voicemail box. If the subscriber is not authenticated to change voicemail CoS, the billing system 109 can generate a NACK response message and send the NACK response message to the MD 118. The MD 118 can receive the NACK response message and can prompt the subscriber to call customer service.
In step 408, the billing system 109 can assign a POVMS 102 to the subscriber. The billing system 109 can use load balancing, for example, to determine in which POVMS the subscriber's voicemail box should be created. Alternatively, the billing system 109 can select the POVMS in which the subscriber had a previous voicemail box, for example, a previously disabled voicemail box. The POVMS 102 can create a voicemail box for the subscriber or can enable a previously disabled voicemail box. In step 410, the CCF feature on the subscriber's account can be reset for the new POVMS.
As illustrated, the mobile device 118 can be a multimode handset.
Generally, applications can include routines, program modules, programs, components, data structures, and the like. Applications can be implemented on various system configurations, including single-processor or multiprocessor systems, minicomputers, mainframe computers, personal computers, hand-held computing devices, microprocessor-based, programmable consumer electronics, combinations thereof, and the like.
The device 118 includes a display 502 for displaying multimedia such as, for example, text, images, video, telephony functions, such as, visual voicemail data, caller line ID data, setup functions, menus, music metadata, messages, wallpaper, graphics, and the like. The display 502 finds particular application in the present disclosure for displaying visual voicemail data in visual voicemail headers. The visual voicemail headers can include the date, time, CLI data, message length, and message status (i.e., new-unread, read, saved, or deleted).
The device 118 can include a processor 504 for controlling, and/or processing data. A memory 506 can interface with the processor 504 for the storage of data and/or applications 508. The memory 506 can include a variety of computer readable media, including volatile media, non-volatile media, removable media, and non-removable media. Computer-readable media can include device storage media and communication media. Storage media can include volatile and/or non-volatile, removable and/or non-removable media such as, for example, RAM, ROM, EEPROM, flash memory or other memory technology, CD ROM, DVD, or other optical disk storage, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium that can be used to store the desired information and that can be accessed by the device 118.
The memory 506 can be configured to store one or more applications 508, such as, for example, video player software, user feedback component software, combinations thereof, and the like. The applications 508 can also include a user interface (UI) application 510. The UI application 510 can interface with a client 512 (e.g., an operating system) to facilitate user interaction with device functionality and data, for example, answering/initiating calls, entering/deleting data, configuring settings, address book manipulation, multimode interaction, and the like. The applications 508 can include other applications 514 such as, for example, visual voicemail software, add-ons, plug-ins, voice recognition software, call voice processing, voice recording, messaging, e-mail processing, video processing, image processing, music play, combinations thereof, and the like, as well as subsystems and/or components. The applications 508 can be stored in the memory 506 and/or in a firmware 516, and can be executed by the processor 504. The firmware 516 can also store code for execution during initialization of the device 118.
A communications component 518 can interface with the processor 504 to facilitate wired/wireless communications with external systems including, for example, cellular networks, VoIP networks, LAN, WAN, MAN, PAN, that can be implemented using WiFi, WiMax, combinations and/or improvements thereof, and the like. The communications component 518 can also include a multimode communications subsystem for providing cellular communications via different cellular technologies. For example, a first cellular transceiver 520 can operate in one mode, for example, GSM, and an Nth transceiver 522 can operate in a different mode, for example WiFi. While only two transceivers 520, 522 are illustrated, it should be appreciated that a plurality of transceivers can be included. The communications component 518 can also include a transceiver 524 for unlicensed RF communications using technology such as, for example, WiFi, WiMAX, NFC, other RF and the like. The transceiver 524 can also be configured for line-of-sight technologies, such as, for example, infrared and IRDA. Although a single transceiver 524 is illustrated multiple transceivers for unlicensed RF and line-of-sight technologies are contemplated.
The communications component 518 can also facilitate communications reception from terrestrial radio networks, digital satellite radio networks, Internet-based radio services networks, combinations thereof, and the like. The communications component 518 can process data from a network, such as, for example, the Internet, a corporate intranet, a home broadband network, and the like, via an ISP, DSL provider, or other broadband service provider.
An input/output (I/O) interface 526 can be provided for input/output of data and/or signals. The I/O interface 526 can be a hardwire connection, such as, for example, a USB, PS2, IEEE 1394, serial, parallel, IEEE 802.3 (e.g., Ethernet—RJ45, RJ48), traditional telephone jack (e.g., RJ11, RJ14, RJ25) and the like, and can accept other I/O devices, such as, for example, a keyboard, keypad, mouse, interface tether, stylus pen, printer, plotter, jump/thumb drive, touch screen, touch pad, trackball, joy stick, controller, monitor, display, LCD, combinations thereof, and the like.
Audio capabilities can be provided by an audio I/O component 528 that can include a speaker (not shown) for the output of audio signals and a microphone (not shown) to collect audio signals.
The device 118 can include a slot interface 530 for accommodating a subscriber identity system 532, such as, for example, a SIM or universal SIM (USIM). The subscriber identity system 532 instead can be manufactured into the device 118, thereby obviating the need for a slot interface 530.
The device 118 can include an image capture and processing system 534. Photos and/or videos can be obtained via an associated image capture subsystem of the image system 534, for example, a camera. The device 118 can also include a video systems component 536 for processing, recording, and/or transmitting video content.
A location component 538 can be included to send and/or receive signals, such as, for example, GPS data, assisted GPS data, triangulation data, combinations thereof, and the like. The device 118 can use the received data to identify its location or can transmit data used by other devices to determine the device 118 location.
The device 118 can include a power source 540 such as batteries and/or other power subsystem (AC or DC). The power source 540 can be single-use, continuous, or rechargeable. In the case of the latter, the power source 540 can interface with an external power system or charging equipment via a power I/O component 542.
Referring also now to
The illustrated GUI screen 600 also includes a sort order option 608 whereby the user can select the order by which contacts are sorted, and a display order option 610 whereby the user can select the order by which contacts are displayed. The illustrated GUI screen 600 can further include a call forwarding option 612 whereby the user can select a call forwarding number or numbers, a call waiting option 614 whereby the user can enable/disable a call waiting feature, a “show my caller ID” option 616 whereby the user can enable/disable a caller ID feature, and a TTY option 618 whereby the user can enable/disable a TTY feature.
The law does not require and it is economically prohibitive to illustrate and teach every possible embodiment of the present claims. Hence, the above-described embodiments are merely exemplary illustrations of implementations set forth for a clear understanding of the principles of the disclosure. Variations, modifications, and combinations may be made to the above-described embodiments without departing from the scope of the claims. All such variations, modifications, and combinations are included herein by the scope of this disclosure and the following claims.
This application claims priority to U.S. Provisional Patent Application No. 60/969,419, filed Aug. 31, 2007, the entirety of which is hereby incorporated by reference.
Filing Document | Filing Date | Country | Kind | 371c Date |
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PCT/US2008/067612 | 6/20/2008 | WO | 00 | 7/15/2008 |
Publishing Document | Publishing Date | Country | Kind |
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WO2009/029330 | 3/5/2009 | WO | A |
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