Power outages and other service interruptions have long been a problem in the utility industry. Some causes of outages include, for example, storms (e.g., wind, heat, lightning, thunderstorms, snow, and so on), trees (which may contact power lines), vehicles (which may crash into utility poles), animals (may make contact with power lines), excavation and construction (which may damage underground cables), equipment failure, a high power demand event, and so on.
Utilities generally become aware of such outages when a customer calls to complain, or when an automated outage system, such as a Supervisory Control and Data Acquisition (SCADA) system, reports an outage. Many utilities use Outage Management Systems (OMS) for outage events to facilitate the coordination of these outage notifications (e.g., SCADA alarm, or a call center receives a call from a customer) with restoration responses by the utility. For example, a typical OMS goes into action based on a customer call or an electronic notification from an automatic monitoring system. The OMS attempts to locate the problem causing the outage and, if successful, provides and prioritizes restoration options for the utility.
However, in many cases there may be a significant period of time between when an outage first occurs and when the outage is reported to the utility. For example, a relatively small outage may occur in the middle of the night, when customers are typically asleep. Many hours may pass before the customer wakes up and reports the outage. Also, if the outage is relatively small, a SCADA type system may not receive enough information to classify the event as an outage, further delaying the notification to the utility.
Additionally, although customer calls and SCADA information alert a utility of possible outages, in many cases they do not provide a utility with enough information to quickly deduce and prepare a restoration response to an outage event. These and other problems exist with respect to a utility's ability to receive notification and provide restoration of outages in a quick and efficient manner.
Described in detail below is a system to provide automated alarm information to Outage Management Systems (or other systems). Electric meters, such as the Centron Utility Meter by Itron, each send out multiple positive outage notification transmissions (which may be sent out on a number of different frequencies) when an outage occurs at a facility connected to or proximate to the meter. The utilization of different frequencies allows for transmissions to be possibly received by more than one collector, adding to the likelihood that a transmission, even a weak one, will be received by a collector, thus initiating the determination and restoration of an outage.
Collectors placed in the area containing the meters (such as on utility poles, large structures, and so on) may receive these outage notification transmissions, and, using certain algorithms, may generate and send alarm messages related to the transmissions. Central collection engines (CCEs) linked to the collectors may receive the alarm messages and may further process and/or filter the alarm messages. In addition, the CCEs may additionally add information to the alarm messages (such as meter identification information), and transmit the alarm messages to an Outage Management System to begin the restoration process.
Therefore, when an outage event occurs, the system is able to generate spatial, frequency and temporal diversity in the identification and response of the outage event, providing the utility with a finer granularity picture of the outage shortly after the event occurs. Following restoration, positive restoration notification messages may then be sent from endpoints to collectors or receivers and ultimately to a central office or head end to indicate restoration and time of that restoration, as well as other functionality described herein. The fast and more complete picture enables a utility to distribute restoration resources to its customers in a faster and more efficient manner, which improves the utility's outage statistics and potentially reduces fines and other penalties from regulators due to poor service.
Various examples of the technology will now be described. The following description provides specific details for a thorough understanding and enabling description of these examples. One skilled in the art will understand, however, that the technology may be practiced without many of these details. Additionally, some well-known structures or functions may not be shown or described in detail, so as to avoid unnecessarily obscuring the relevant description of the various examples.
The terminology used in the description presented below is intended to be interpreted in its broadest reasonable manner, even though it is being used in conjunction with a detailed description of certain specific examples of the invention. Certain terms may even be emphasized below; however, any terminology intended to be interpreted in any restricted manner will be overtly and specifically defined as such in this Detailed Description section.
Representative System
Aspects of the technology can be embodied in a special purpose computer or data processor that is specifically programmed, configured, or constructed to perform one or more of the computer-executable instructions explained in detail herein. Aspects of the invention can also be practiced in distributed computing environments where tasks or modules are performed by remote processing devices, which are linked through a communication network. In a distributed computing environment, program modules may be located in both local and remote memory storage devices.
Aspects of the technology may be stored or distributed on computer-readable media, including magnetically or optically readable computer disks, as microcode on semiconductor memory, nanotechnology memory, organic or optical memory, or other portable data storage media. Indeed, computer-implemented instructions, data structures, screen displays, and other data under aspects of the technology may be distributed over the Internet or over other networks (including wireless networks), on a propagated signal on a propagation medium (e.g., an electromagnetic wave(s), a sound wave, etc.) over a period of time, or may be provided on any analog or digital network (packet switched, circuit switched, or other scheme). Those skilled in the relevant art will recognize that portions of the technology reside on a server computer, while corresponding portions reside on a client computer, such as a mobile device.
Referring to
Referring to
Referring back to
In some cases, utility meters 110-113, or repeater 118, send out signals indicating a power outage, such as outage transmissions. For example, meter 110 sends out signals 120-122. One or more signals may be sent on at least three different frequencies as part of a random frequency hopping sequence employed by the meter, providing the system with a safeguard against interfering factors that may delay or attenuate a signal on a single frequency.
Collectors 130-132 may be situated in proximity to the utility meters 110-113 and/or the repeater 118. The collectors 130-132 are configured to receive signals from the utility meters at certain frequencies, and may receive signals from a number of different meters. Accordingly, each collector may contain a multi-channel receiver for simultaneous reception of packets at a number of different frequencies, enabling the system to provide high capacity and reliability in the reception of outage messages from affected meters. Also, because the system may be a configuration of more than one collector receiving signals from the same meter or meters, the system provides a higher reception redundancy for greater delivery reliability of outage messages transmitted from affected meters.
For example, upon detecting an outage, many collectors (such as collector 130, collector 131 and collector 132) may receive the outage signals 120-122 from a possibly affected meter 110. Unlike other systems in which a meter attempts to transmit a lone signal to a single receiver, transmitting many signals, each containing the same outage message, with one or more of the same signals on different frequencies (once or two or more times) to a number of collectors allows for a high “link margin” that enables an increasingly high read reliability (in some cases 50% or higher) at the edge of a collector. “Link margin” refers to the path loss between an endpoint (such as a meter) and a receiver (such as a collector). Therefore, the reliability is higher when there is less path loss between a meter and a collector. This increase in link margin between affected meters corresponds to an increase in the read reliability of a single collector, which may lead to a higher network reception redundancy (in some cases to 3 or 4).
There may be instances where the collectors (at the head end) are overwhelmed with an avalanche of messages (such as in large scale outage events). However, in these avalanche type situations, the meters would likely not be able to transmit messages of any kind. Also, SCADA generally provides sufficient data to handle such avalanche problems. Therefore, the technology may be more effective in positively identifying smaller outage events where finer granularity of the outage information is important in determining the impact and scale of an outage.
After reception of a radio packet, a collector may then decode (using a certain algorithm) the packet to determine if the packet contains an alarm message from the meter. If the collector determines there is an alarm message, it forms an alarm packet containing the alarm message and transmits the alarm packet further down the network to a collection engine linked to the collector. Alarm packets are given higher priority for transmission that regular uploads of meter reading data. To provide greater transmission efficiency during large outages, alarms from meters are grouped together by the collector in alarm packets, reducing network overhead.
The system (or network) provides communication between the collectors 130-132 to a central collection engine (CCE) 140, or multiple CCEs, via a network backhaul or other type of bidirectional communication links. For example, the system may rely on a number of public and private networks, such as GPRS, fiber/Ethernet, POTS, WiFi, and so on. Additionally, the collectors may also utilize Broadband over Powerline (BPL) networks as a backhaul option.
The central collection engine 140 may include (not shown) a web server, message processing component, storage database, external interfaces, and software that controls the processing, management, and distribution of data received from meters. Upon receipt of alarm packets, a CCE 140 may decode the alarm packets to extract the alarm messages. The CCE 140 may institute further processing of the alarm messages as a group, such as eliminating redundant messages, matching alarm messages with restoration messages to eliminate transient events, and so on. The CCEs may also add information from a Meter Data Management (MDM) 150 system or other identifying information (such as service address or transformer identification) to each alarm message. This information may identify the geographic location of the outage, the placement of the outage within a distribution hierarchy, and other identifying information related to the outage, the meter, or both. Once a CCE 140 has finished the required processing, the CCE 140 may transmit the alarm messages and added information to the Outage Management System (OMS) 160. Alternatively, the CCE 140 may send alarm messages to the MDM 150, which then adds the required information discussed above and sends the alarm messages and accompanying information directly to the OMS 160.
Referring to
Referring to
In some cases, the time period and other outage indication variables may be programmable on a meter by meter or network by network basis. For example, a utility may wish to adjust the time period or other variables that indicate a power outage in order to avoid sending irrelevant information to the OMS. Meters could determine outage by counting missing cycles of the AC voltage, a drop in the magnitude of the voltage for a period of time, or some combination of the two. Also, polyphase meters could monitor anomalies of multiple phases.
After detecting the power outage, the routine, at block 420, alerts the network by transmitting radio packets containing alarm messages indicating the power outage. As discussed above, the radio packets are preferably sent on different frequencies to a number of different receivers to increase the likelihood that the radio packets are received by the network.
In some cases, when an outage, such as a power outage, is only for a short duration, power may be restored before the system transmits radio packets containing the alarm messages. In these cases, the system may choose not to send the alarm messages (in order to reduce the number of false outage messages sent to an outage management system) and instead simply log or flag the short term outage and transmit such flags in an interval data message.
At block 430, the routine receives the radio packets at one or more collectors. As discussed above, each of the collectors may comprise a multi-channel receiver to enable the collector to receive packets on a number of different frequencies and to assist the collector with receiving multiple packets at the same time.
Referring to
Referring to
In some cases the outage information received from the system may help a utility identify nested outages within a network of meters. For example, the system may verify certain meters that have been restored are no longer sending outage transmissions, but may receive alarm messages from other meters within the network. For example, in these cases, a repair may restore power to a large area but the area may have additional or other damage that prevents restoration to a smaller group of customers. The absence of restoration messages from the smaller area may provide the system information to determine a location of the nested outage, and crews may be sent to that location before leaving the area. Additionally, the system may provide both outage and restoration information to the OMS which may then discover these nested outages, and take the necessary steps in properly restoring an outage. This may avoid the need to send field workers to an area on more than one occasion, which greatly improves the service a utility provides for its customers.
Much of the same process described above may also be employed for positive restoration notification, whereby endpoints transmit a restoration flag or message through the network and ultimately to the central office or other receiving system. In addition, each endpoint may send in its interval data message a flag indicating that power has been restored. As a result, this interval data message can mark an interval (e.g., five minutes) during which power was restored. Because these endpoints may send four hour blocks of interval data at a time, network collectors may receive such messages, even after these collectors have gone down, or are in the process of booting up after a power loss. Since collectors receive both the positive restoration message and the outage flag in the interval data message the overall delivery reliability of restoration messages increases over simply using the positive restoration message alone. This approach also allows collectors that are recovering from outages themselves an opportunity to receive restoration information.
While in the field, the field worker may call the central office to see what endpoints have been restored based on messages that the central office may have received from restored endpoints. Alternatively, the central office may transmit data wirelessly to a mobile endpoint reader device or wireless data receiver (including even a cell phone) to provide such restoration data to the field worker. The central office or field worker may adjust timers or counters at endpoints, such as resetting them to zero. Further details on identifying and restoring endpoints in the field may be found in commonly assigned U.S. application Ser. No. ______, entitled SYSTEM FOR VERIFYING RESTORED OUTAGES, SUCH AS IN THE FIELD OF OUTAGE RESTORATION OF PUBLIC UTILITIES USING AUTOMATIC METER READING (AMR), filed concurrently with this application (attorney docket number 101458025US1).
Referring to
Under block 730, the central office can also provide notification to customers in a variety of ways. Utilities generally wait for telephone calls from customers in order to realize certain outage situations. The system may facilitate the interaction of a utility with these customers in a number of ways. For example, the system may link to an interactive voice response (IVR) system that provides automated messages to callers indicating known or suspected outages, potential restoration times, and so on. Alternatively or additionally, the system may provide data to a call center (e.g., to display screens at customer support terminals at the call center) so that the call center operators have information regarding the location of outages, approximate response/restoration times, and when restorations have occurred.
By making inferences from the outage data and knowledge of the distribution infrastructure, repairs can be prioritized to restore the greatest number of customers as quickly as possible. (This is generally the purpose of an OMS system that takes SCADA data and Caller ID information from the IVR system to infer what the cause of the outage might be.) Since metrics used by public utility companies (PUCs) to assess penalties are based on the duration of outages and the number of customers affected, prioritizing the restoration efforts can minimize penalties to the utility. This solution offers higher granularity data with which to make these prioritizations potentially reducing costs and penalties for the utility.
The system may present such data to the utility as screens or reports, such as those illustrated in FIGS. 8A-B. The screens of FIGS. 8A-B may be implemented in C++ or as web pages under XML (Extensible Markup Language), HTML (HyperText Markup Language) or any other scripts or methods of creating displayable data, such as the Wireless Access Protocol (“WAP”). While certain ways of displaying information to users is shown and described with respect to certain Figures, those skilled in the relevant art will recognize that various other alternatives may be employed. The terms “screen,” “web page” and “page” are generally used interchangeably herein.
When implemented as web pages, the screens are stored as display descriptions, graphical user interfaces, or other methods of depicting information on a computer screen (e.g., commands, links, fonts, colors, layout, sizes and relative positions, and the like), where the layout and information or content to be displayed on the page is stored in a database. In general, a “link” refers to any resource locator identifying a resource on a network, such as a display description provided by an organization having a site or node on the network. A “display description,” as generally used herein, refers to any method of automatically displaying information on a computer screen in any of the above-noted formats, as well as other formats, such as email or character/code-based formats, algorithm-based formats (e.g., vector generated), or matrix or bit-mapped formats. While aspects of the system are described herein using a networked environment, some or all features may be implemented within a single-computer environment.
Referring to
Referring to
The central office in block 730 can provide the restoration messages to the OMS, the MDM, and so on. Furthermore, under block 730, the central office can provide notification to customers through a variety of ways. In one example, a web server at the central office provides web pages accessible by customers' computers (via a web browser), which display indications of outages, estimated time for restoration, and resulting restorations. Such indications may be provided graphically. In another example, the central office may provide an automated system to send text messages, SMS messages, pre-recorded voice messages, or other telecommunications messages to synchronously or asynchronously notify customers of outages and/or restorations. These messages may also notify certain parties of the utility. Customers can subscribe to the utility (such as via a web page or by calling a customer support number) to request automatic notification of such outages/restorations.
The outage and restoration messages may be provided not only to the OMS, but also workforce management software, such as appropriate enterprise workforce management systems. These systems can, in turn, help with restoration management, including automatically issuing trouble tickets to facilitate restorations. In one example, if the field worker had restored one outage, but recognized a nested outage nearby, the system may actually instruct the field worker to address another outage having a higher priority. The system may then automatically issue a trouble ticket for the nested outage to be restored the following day or in due course. The system may then likewise provide some automated messaging to the affected customers in the nested outage of this fact and when restoration may occur.
Outage and restoration messages from individual meters may be used a triggers to evaluate tamper information from the meters which may indicate theft of energy, such as meter swapping between services. Additionally, the utility may pay fines or incur other penalties when outages are not restored in an acceptable time period. Using aspects of the automatic notification system, a system may be able to reduce or eliminate these penalties as the utility is able to receive quick and reliable outage and/or restoration information.
The system described herein provides utilities with a robust outage notification system capable of identifying and restoring outages before customers are aware of such outages. While embodiments of the invention have been generally described herein as providing time and frequency diversity (by transmitting the same outage message at different times and on different frequencies), alternatively or additionally, embodiments may employ other forms of diversity, such as coding diversity (e.g. using spread spectrum techniques with orthogonal codes), space diversity (e.g. using two or more transmit or receive antennas), and so on.
The system may reduce missing restoration confirmations, and therefore reduce needless man hours wasted during “OK on arrival” calls, may diagnose nested outages as discussed herein and in related applications, and may provide useful information to analyze momentaries and sympathetics for MAIFI (Monetary Average Interruption Frequency Index), CAIDI (Customer Average Interruption Duration Index), and/or SAIDI (System Average Interruption Duration Index) reporting.
Unless the context clearly requires otherwise, throughout the description and the claims, the words “comprise,” “comprising,” and the like are to be construed in an inclusive sense, as opposed to an exclusive or exhaustive sense; that is to say, in the sense of “including, but not limited to.” As used herein, the terms “connected,” “coupled,” or any variant thereof, means any connection or coupling, either direct or indirect, between two or more elements; the coupling of connection between the elements can be physical, logical, or a combination thereof. Additionally, the words “herein,” “above,” “below,” and words of similar import, when used in this application, shall refer to this application as a whole and not to any particular portions of this application. Where the context permits, words in the above Detailed Description using the singular or plural number may also include the plural or singular number respectively. The word “or,” in reference to a list of two or more items, covers all of the following interpretations of the word: any of the items in the list, all of the items in the list, and any combination of the items in the list.
The above detailed description of embodiments of the invention is not intended to be exhaustive or to limit the invention to the precise form disclosed above. While specific embodiments of, and examples for, the invention are described above for illustrative purposes, various equivalent modifications are possible within the scope of the invention, as those skilled in the relevant art will recognize. For example, while processes or blocks are presented in a given order, alternative embodiments may perform routines having steps, or employ systems having blocks, in a different order, and some processes or blocks may be deleted, moved, added, subdivided, combined, and/or modified to provide alternative or subcombinations. Each of these processes or blocks may be implemented in a variety of different ways. Also, while processes or blocks are at times shown as being performed in series, these processes or blocks may instead be performed in parallel, or may be performed at different times.
The teachings of the invention provided herein can be applied to other systems, not necessarily the system described above. The elements and acts of the various embodiments described above can be combined to provide further embodiments.
Any patents and applications and other references noted above, including any that may be listed in accompanying filing papers, are incorporated herein by reference. Aspects of the invention can be modified, if necessary, to employ the systems, functions, and concepts of the various references described above to provide yet further embodiments of the invention.
These and other changes can be made to the invention in light of the above Detailed Description. While the above description describes certain embodiments of the invention, and describes the best mode contemplated, no matter how detailed the above appears in text, the invention can be practiced in many ways. Details of the data collection and processing system may vary considerably in its implementation details, while still being encompassed by the invention disclosed herein. As noted above, particular terminology used when describing certain features or aspects of the invention should not be taken to imply that the terminology is being redefined herein to be restricted to any specific characteristics, features, or aspects of the invention with which that terminology is associated. In general, the terms used in the following claims should not be construed to limit the invention to the specific embodiments disclosed in the specification, unless the above Detailed Description section explicitly defines such terms. Accordingly, the actual scope of the invention encompasses not only the disclosed embodiments, but also all equivalent ways of practicing or implementing the invention under the claims.
While certain aspects of the invention are presented below in certain claim forms, the inventors contemplate the various aspects of the invention in any number of claim forms. For example, while only one aspect of the invention is recited as embodied in a computer-readable medium, other aspects may likewise be embodied in a computer-readable medium. Accordingly, the inventors reserve the right to add additional claims after filing the application to pursue such additional claim forms for other aspects of the invention.
This application claims the benefit of U.S. Provisional Application No. 60/764,823, entitled “OUTAGE NOTIFICATION, SUCH AS FIXED NETWORK POSITIVE OUTAGE NOTIFICATION,” filed on Feb. 3, 2006 (Attorney Docket No. 101458026US), U.S. Provisional Patent Application No. 60/765,497 filed on Feb. 3, 2006, entitled SYSTEM FOR VERIFYING RESTORED OUTAGES, SUCH AS IN THE FIELD OF OUTAGE RESTORATION OF PUBLIC UTILITIES USING AUTOMATIC METER READING (AMR) (Attorney Docket No. 101458025), U.S. Provisional Application No. 60/771,829, entitled “AUTOMATED UTILITY METER READING SYSTEM WITH MESSAGE-TYPE FILTER,” filed on Feb. 9, 2006 (Attorney Docket No. 101458028US); and U.S. Provisional Application No. 60/788,653, entitled “VERSATILE RADIO PACKET COMPATIBLE WITH EXISTING AUTOMATIC READING SYSTEMS,” filed on Apr. 3, 2006 (Attorney Docket No. 1725.207US01), all of which are incorporated by reference in their entirety. This application is related to commonly assigned U.S. Provisional Patent Application No. 60/585,391, entitled DISTRIBUTED UTILITY QUALITY MONITORING, SUCH AS FOR MONITORING ELECTRICAL POWER QUALITY, filed on Jul. 2, 2004 (Attorney Docket No. 101458009US), commonly assigned U.S. patent application Ser. No. 11/175,963, entitled DISTRIBUTED UTILITY MONITORING, SUCH AS FOR MONITORING THE QUALITY OR EXISTENCE OF A ELECTRICAL, GAS, OR WATER UTILITY, filed on Jul. 5, 2005 (Attorney Docket No. 101458009US1), commonly assigned U.S. patent application Ser. No. ______, entitled SYSTEM FOR VERIFYING RESTORED OUTAGES, SUCH AS IN THE FIELD OF OUTAGE RESTORATION OF PUBLIC UTILITIES USING AUTOMATIC METER READING (AMR), filed concurrently herewith (Attorney Docket No. 101458025US1), and U.S. patent application Ser. No. ______, entitled VERSATILE RADIO PACKETING FOR AUTOMATIC METER READING SYSTEMS (Attorney Docket No. 1725.207US02, enclosed as Appendix “A”), filed concurrently herewith, all of which are incorporated by reference in their entirety.
Number | Date | Country | |
---|---|---|---|
60764823 | Feb 2006 | US | |
60771829 | Feb 2006 | US | |
60788653 | Apr 2006 | US |