Afiniti International Holdings, Ltd.

Organization

Hamilton, BM

Organizations

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Patents Grantslast 30 patents

Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 10,757,264
- Issue date Aug 25, 2020
- Afiniti International Holdings, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 10,419,616
- Issue date Sep 17, 2019
- Afiniti International Holdings, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 10,244,117
- Issue date Mar 26, 2019
- Afiniti International Holdings, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Use of abstracted data in pattern matching system
- Patent number RE47201
- Issue date Jan 8, 2019
- Afiniti International Holdings, Ltd.
- Zia Chishti
Information Patent Grant
Techniques for behavioral pairing model evaluation in a contact cen...
- Patent number 10,135,986
- Issue date Nov 20, 2018
- Afiniti International Holdings, Ltd.
- Muhammad Haseeb Ahmad
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Use of abstracted data in pattern matching system
- Patent number RE46986
- Issue date Aug 7, 2018
- Afiniti International Holdings, Ltd.
- Zia Chishti
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 10,044,867
- Issue date Aug 7, 2018
- Afiniti International Holdings, Ltd.
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 10,027,811
- Issue date Jul 17, 2018
- Afiniti International Holdings, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 10,027,812
- Issue date Jul 17, 2018
- Afiniti International Holdings, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 9,712,679
- Issue date Jul 18, 2017
- Afiniti International Holdings, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 9,699,314
- Issue date Jul 4, 2017
- Afiniti International Holdings, Ltd.
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 9,686,411
- Issue date Jun 20, 2017
- Afiniti International Holdings, Ltd.
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 9,654,641
- Issue date May 16, 2017
- Afiniti International Holdings, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 9,462,127
- Issue date Oct 4, 2016
- Afiniti International Holdings, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 9,426,296
- Issue date Aug 23, 2016
- Afiniti International Holdings, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 9,413,894
- Issue date Aug 9, 2016
- Afiniti International Holdings, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20200389557
- Publication date Dec 10, 2020
- Afiniti International Holdings, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20200014802
- Publication date Jan 9, 2020
- Afiniti International Holdings, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20190222695
- Publication date Jul 18, 2019
- Afiniti International Holdings, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A DISPATCH CENTER SYSTEM
- Publication number 20180293530
- Publication date Oct 11, 2018
- Afiniti International Holdings, Ltd.
- Robert Gardner DUNN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20180270357
- Publication date Sep 20, 2018
- Afiniti International Holdings, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR L3 PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20180191902
- Publication date Jul 5, 2018
- Afiniti International Holdings, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
- Publication number 20180191898
- Publication date Jul 5, 2018
- Afiniti International Holdings, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR L3 PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20180191904
- Publication date Jul 5, 2018
- Afiniti International Holdings, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CEN...
- Publication number 20180167510
- Publication date Jun 14, 2018
- Afiniti International Holdings, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CEN...
- Publication number 20180167511
- Publication date Jun 14, 2018
- Afiniti International Holdings, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CEN...
- Publication number 20180167512
- Publication date Jun 14, 2018
- Afiniti International Holdings, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20170208176
- Publication date Jul 20, 2017
- Afiniti International Holdings Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Afiniti International Holdings, Ltd.

Organization

Patents Grantslast 30 patents

Matching using agent/caller sensitivity to performance

Matching using agent/caller sensitivity to performance

Matching using agent/caller sensitivity to performance

Use of abstracted data in pattern matching system

Techniques for behavioral pairing model evaluation in a contact cen...

Use of abstracted data in pattern matching system

Call mapping systems and methods using variance algorithm (VA) and/...

Matching using agent/caller sensitivity to performance

Matching using agent/caller sensitivity to performance

Systems and methods for routing callers to an agent in a contact ce...

Call mapping systems and methods using variance algorithm (VA) and/...

Call mapping systems and methods using variance algorithm (VA) and/...

Systems and methods for routing callers to an agent in a contact ce...

Matching using agent/caller sensitivity to performance

Systems and methods for routing callers to an agent in a contact ce...

Systems and methods for routing callers to an agent in a contact ce...

Patents Applicationslast 30 patents

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

TECHNIQUES FOR BEHAVIORAL PAIRING IN A DISPATCH CENTER SYSTEM

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

TECHNIQUES FOR L3 PAIRING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR L3 PAIRING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CEN...

TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CEN...

TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CEN...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

Trademarklast 30 trademarks