Avaya Inc.

Organization

Santa Clara, CA, US

Organizations

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Patents Grantslast 30 patents

Information Patent Grant
Interactive contact center menu traversal via text stream interaction
- Patent number 12,120,187
- Issue date Oct 15, 2024
- Avaya Inc.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communication systems for multi-source robot control
- Patent number 12,026,678
- Issue date Jul 2, 2024
- Avaya Inc.
- David Skiba
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multi-media collaboration cursor/annotation control
- Patent number 11,956,290
- Issue date Apr 9, 2024
- Avaya Inc.
- Ignacio Miranda Gonzalez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Hybrid architecture for transcription of real-time audio based on e...
- Patent number 11,854,551
- Issue date Dec 26, 2023
- Avaya Inc.
- Matthew A. Peters
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Network-connected access point with environmental sensor, and relat...
- Patent number 11,843,654
- Issue date Dec 12, 2023
- Avaya Inc.
- Clark D. Petrie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Personalized customer surveys
- Patent number 11,816,688
- Issue date Nov 14, 2023
- Avaya Inc.
- Shmuel Shaffer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automated coordinated co-browsing with text chat services
- Patent number 11,756,090
- Issue date Sep 12, 2023
- Avaya Inc.
- Valentine C. Matula
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communication session addition via a host in deny new service mode
- Patent number 11,750,528
- Issue date Sep 5, 2023
- Avaya Inc.
- Amit Mishra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic message generation and presentation to a communication no...
- Patent number 11,715,112
- Issue date Aug 1, 2023
- Avaya Inc.
- Thomas Moran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Managed channel for agent-to-agent consultation
- Patent number 11,700,329
- Issue date Jul 11, 2023
- Avaya Inc.
- Valentine C. Matula
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
IP tolerance and signaling interworking
- Patent number 11,677,792
- Issue date Jun 13, 2023
- Avaya Inc.
- Tibor Lukac
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Interaction based suitable channel selection for queued customers
- Patent number 11,652,923
- Issue date May 16, 2023
- Avaya Inc.
- Jibin George
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for detecting device location and usage
- Patent number 11,646,893
- Issue date May 9, 2023
- Avaya, Inc.
- Rifaat Shekh-Yusef
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communications arbitrator
- Patent number 11,632,464
- Issue date Apr 18, 2023
- Avaya Inc.
- Isaac K. Eyeson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communication session hold time management in a contact center
- Patent number 11,632,465
- Issue date Apr 18, 2023
- Avaya Inc.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing resources of an enterprise
- Patent number 11,621,932
- Issue date Apr 4, 2023
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Predictive analytics and services
- Patent number 11,586,954
- Issue date Feb 21, 2023
- Avaya, Inc.
- Patrick Tendick
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Sharing virtual business venues and feedback with social connections
- Patent number 11,568,426
- Issue date Jan 31, 2023
- Avaya Inc.
- Reinhard Klemm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for optimizing agent time
- Patent number 11,533,398
- Issue date Dec 20, 2022
- Avaya Inc.
- Liam Loftus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for compiling and dynamically updating a collec...
- Patent number 11,526,540
- Issue date Dec 13, 2022
- Avaya Inc.
- Reinhard Klemm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for assigning contacts in a blended contact center
- Patent number 11,516,344
- Issue date Nov 29, 2022
- Avaya, Inc.
- Shamik Suresh Shah
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Custom communication actions based on environment analysis
- Patent number 11,502,862
- Issue date Nov 15, 2022
- Avaya Inc.
- Luciano Godoy Fagundes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for updating participants in parallel overlapping...
- Patent number 11,489,885
- Issue date Nov 1, 2022
- Avaya, Inc.
- Manish Dusad
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Configurable auto-answer for incoming communication requests
- Patent number 11,470,195
- Issue date Oct 11, 2022
- Avaya Inc.
- Arjun Sharma
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for personalizing a shared conferencing device or...
- Patent number 11,470,199
- Issue date Oct 11, 2022
- Avaya Inc.
- Torbjörn Karlsson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing trusted relationships in communicati...
- Patent number 11,460,985
- Issue date Oct 4, 2022
- Avaya Inc.
- Birgit Geppert
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Device, system, and method for automated vehicle guidance system
- Patent number 11,461,717
- Issue date Oct 4, 2022
- Avaya, Inc.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Quarantined communications processing at a network edge
- Patent number 11,463,404
- Issue date Oct 4, 2022
- Avaya Inc.
- Joel M. Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Synchronization of a media codec between network elements of a medi...
- Patent number 11,445,001
- Issue date Sep 13, 2022
- Avaya Inc.
- John Lynch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic time-weighted systems and methods for management of acousti...
- Patent number 11,437,966
- Issue date Sep 6, 2022
- Avaya Inc.
- John C. Lynch
- H03 - BASIC ELECTRONIC CIRCUITRY

Patents Applicationslast 30 patents

Information Patent Application
INTERACTIVE CONTACT CENTER MENU TRAVERSAL VIA TEXT STREAM INTERACTION
- Publication number 20220217221
- Publication date Jul 7, 2022
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
BANDWIDTH CONTROL IN A NETWORK ADDRESS TRANSLATION (NAT) ENVIRONMENT
- Publication number 20220210077
- Publication date Jun 30, 2022
- AVAYA INC.
- Manish Chatterjee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CLIP BASED SPEAKER RETENTION TO A MOUNTING SURFACE
- Publication number 20220086546
- Publication date Mar 17, 2022
- AVAYA INC.
- William James Horne
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR CONSOLIDATING CORRELATED MESSAGES IN GROUP...
- Publication number 20220070234
- Publication date Mar 3, 2022
- AVAYA INC.
- Pushkar Yashavant Deole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Interaction Based Suitable Channel Selection for Queued Customers
- Publication number 20220053094
- Publication date Feb 17, 2022
- AVAYA INC.
- Jibin George
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OPTIMIZING INTERACTION RESULTS USING AI-GUIDED MANIPULATED VIDEO
- Publication number 20210407527
- Publication date Dec 30, 2021
- AVAYA INC.
- Pushkar Yashavant Deole
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR ALLOCATING AGENT RESOURCES IN A CONTACT CENTER
- Publication number 20210365868
- Publication date Nov 25, 2021
- AVAYA INC.
- Thomas Moran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR DETECTING DEVICE LOCATION AND USAGE
- Publication number 20210359859
- Publication date Nov 18, 2021
- AVAYA INC.
- Rifaat Shekh-Yusef
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AGENT INTERACTION DURING OPERATION OF AN UNMANNED DELIVERY SERVICE
- Publication number 20210342779
- Publication date Nov 4, 2021
- AVAYA INC.
- John F. Buford
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
NETWORK-CONNECTED ACCESS POINT WITH ENVIRONMENTAL SENSOR, AND RELAT...
- Publication number 20210344738
- Publication date Nov 4, 2021
- AVAYA INC.
- Clark D. Petrie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER
- Publication number 20210266404
- Publication date Aug 26, 2021
- AVAYA INC.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MANAGING A PLURALITY OF TOPICS IN A USER INTERACTION THROUGH A PLUR...
- Publication number 20210227076
- Publication date Jul 22, 2021
- AVAYA INC.
- Harshad Apshankar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMMUNICATION SYSTEMS FOR MULTI-SOURCE ROBOT CONTROL
- Publication number 20210209563
- Publication date Jul 8, 2021
- AVAYA INC.
- David Skiba
- B25 - HAND TOOLS PORTABLE POWER-DRIVEN TOOLS MANIPULATORS
Information Patent Application
SYSTEM AND METHOD TO ASSIGN ACTION ITEMS USING ARTIFICIAL INTELLIGENCE
- Publication number 20210201247
- Publication date Jul 1, 2021
- Avaya Inc.
- Sudhir Shelke
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
NETWORK TOPOLOGY DETERMINATION AND CONFIGURATION FROM AGGREGATED SE...
- Publication number 20210201897
- Publication date Jul 1, 2021
- AVAYA INC.
- Piyush Mital
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING IDLE RESOURCES IN COMMUNICATION E...
- Publication number 20210194940
- Publication date Jun 24, 2021
- AVAYA INC.
- Vivek Joshi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ADAPTIVE AGENT SCRIPTING
- Publication number 20210192536
- Publication date Jun 24, 2021
- AVAYA INC.
- Asmita Gokhale
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATIC JOINING OF SIMULTANEOUS OUTGOING AND INCOMING CALLS THAT...
- Publication number 20210195021
- Publication date Jun 24, 2021
- AVAYA INC.
- Matthew Roller Michaelis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SPEECH PACE BASED INTELLIGENT AGENT SELECTION
- Publication number 20210195029
- Publication date Jun 24, 2021
- AVAYA INC.
- Ishaan Aggarwal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Fault detection and management in a real-time communication
- Publication number 20210183394
- Publication date Jun 17, 2021
- AVAYA INC.
- Darren Holmes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATIC VIDEO CONFERENCE CONFIGURATION TO MITIGATE A DISABILITY
- Publication number 20210182544
- Publication date Jun 17, 2021
- AVAYA INC.
- Ofer Sova
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS AND SYSTEMS OF ENABLING SENSIVITE DOCUMENT SHARING IN COLLA...
- Publication number 20210182430
- Publication date Jun 17, 2021
- AVAYA INC.
- Manish Negi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING TRUSTED RELATIONSHIPS IN COMMUNICATI...
- Publication number 20210176204
- Publication date Jun 10, 2021
- AVAYA INC.
- Birgit GEPPERT
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONFIGURABLE AUTO-ANSWER FOR INCOMING COMMUNICATION REQUESTS
- Publication number 20210160369
- Publication date May 27, 2021
- AVAYA INC.
- Arjun Sharma
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
IP TOLERANCE AND SIGNALING INTERWORKING
- Publication number 20210152612
- Publication date May 20, 2021
- AVAYA INC.
- Tibor Lukac
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM LOG MESSAGES HOSTNAME ADDRESS SELECTION BY MULTIHOMED HOSTS
- Publication number 20210119916
- Publication date Apr 22, 2021
- AVAYA INC.
- Dusan Mudric
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
BLOCKCHAIN-BASED DEVICE ENROLLMENT SERVICE
- Publication number 20210119994
- Publication date Apr 22, 2021
- AVAYA INC.
- Rifaat Shekh-Yusef
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS AND SYSTEMS OF ENABLING DOCUMENT SHARING IN CO-BROWSING SES...
- Publication number 20210081363
- Publication date Mar 18, 2021
- AVAYA INC.
- Avinash Anand
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR SMART CONTEXTUAL CALENDARING BASED MEETING SC...
- Publication number 20210081903
- Publication date Mar 18, 2021
- AVAYA INC.
- Krishna Kishore Dhara
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REAL TIME SIGN LANGUAGE CONVERSION FOR COMMUNICATION IN A CONTACT C...
- Publication number 20210067628
- Publication date Mar 4, 2021
- AVAYA INC.
- Valentine C. Matula
- G06 - COMPUTING CALCULATING COUNTING

Trademarklast 30 trademarks

Information Trademark
97659423 - AVAYA ENTERPRISE CLOUD
- Serial number 97659423
- Registration number 7645119
- Filing date Nov 2, 2022
- AVAYA LLC
- 38 - Telecommunications
Information Trademark
97657874 - AVAYA CUSTOMER EXPERIENCE PLATFORM
- Serial number 97657874
- Filing date Nov 1, 2022
- AVAYA LLC
- 42 - Scientific and technological services and research and design relating thereto
Information Trademark
97657877 - AVAYA EXPERIENCE PLATFORM
- Serial number 97657877
- Registration number 7538561
- Filing date Nov 1, 2022
- AVAYA LLC
- 42 - Scientific and technological services and research and design relating thereto
Information Trademark
88859161 - AVAYA SPACES
- Serial number 88859161
- Registration number 6193712
- Filing date Apr 3, 2020
- Avaya Inc.
- 42 - Scientific and technological services and research and design relating thereto
Information Trademark
88717176 - AVAYA CLOUD OFFICE
- Serial number 88717176
- Registration number 6273875
- Filing date Dec 5, 2019
- Avaya Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
88333602 - AVAYA MOBILE IDENTITY
- Serial number 88333602
- Filing date Mar 11, 2019
- Avaya Inc.
- 42 - Scientific and technological services and research and design relating thereto
Information Trademark
88128636 - AVAYA ORCHESTRATOR
- Serial number 88128636
- Registration number 6059536
- Filing date Sep 24, 2018
- AVAYA INC.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
88090356 - ACOUSTICEDGE
- Serial number 88090356
- Registration number 6206224
- Filing date Aug 23, 2018
- Avaya Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87916085 - AVAYA MOBILE EXPERIENCE
- Serial number 87916085
- Registration number 5753015
- Filing date May 10, 2018
- AVAYA INC.
- 38 - Telecommunications
Information Trademark
87813142 - AVAYA AVA
- Serial number 87813142
- Filing date Feb 27, 2018
- Avaya Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87730676 - ZANG APEX
- Serial number 87730676
- Filing date Dec 21, 2017
- Avaya Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87730683 - ZANG APEX
- Serial number 87730683
- Filing date Dec 21, 2017
- Avaya Inc.
- 38 - Telecommunications
Information Trademark
87396396 - AVAYA ARC
- Serial number 87396396
- Filing date Apr 3, 2017
- Avaya Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87396370 - AVAYA PIVOT
- Serial number 87396370
- Filing date Apr 3, 2017
- Avaya Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87229772 - AVAYA SURGE
- Serial number 87229772
- Filing date Nov 8, 2016
- Avaya Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87224016 - ZANG
- Serial number 87224016
- Registration number 5478366
- Filing date Nov 3, 2016
- AVAYA INC.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87223810 - AVAYA EDGE
- Serial number 87223810
- Registration number 5353412
- Filing date Nov 2, 2016
- Avaya Inc.
- 35 - Advertising
Information Trademark
87164548 - AVAYA VANTAGE
- Serial number 87164548
- Filing date Sep 8, 2016
- Avaya Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87164583 - AVAYA MANTLE
- Serial number 87164583
- Filing date Sep 8, 2016
- Avaya Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87147845 - AVAYA BREEZE
- Serial number 87147845
- Registration number 5212482
- Filing date Aug 23, 2016
- Avaya Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87143258 - AVAYA EQUINOX
- Serial number 87143258
- Registration number 5282627
- Filing date Aug 18, 2016
- AVAYA INC.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87102688 - AVAYA ENGAGE
- Serial number 87102688
- Registration number 5129143
- Filing date Jul 13, 2016
- Avaya Inc.
- 35 - Advertising
Information Trademark
87078211 - AVAYA OCEANA
- Serial number 87078211
- Registration number 5128845
- Filing date Jun 21, 2016
- Avaya Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
86919964 - ZANG
- Serial number 86919964
- Registration number 5302331
- Filing date Feb 25, 2016
- Avaya Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
86774621 - AVAYA STADIUM
- Serial number 86774621
- Registration number 4960224
- Filing date Oct 1, 2015
- Avaya Inc.
- 43 - Services for providing food and drink
Information Trademark
86701143 - OMNISOUND EGO
- Serial number 86701143
- Filing date Jul 22, 2015
- Avaya Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
86630838 - ONAVAYA
- Serial number 86630838
- Registration number 4986573
- Filing date May 15, 2015
- AVAYA INC.
- 42 - Scientific and technological services and research and design relating thereto
Information Trademark
86508408 - AVAYA STADIUM
- Serial number 86508408
- Registration number 5124891
- Filing date Jan 20, 2015
- Avaya Inc.
- 41 - Education
Information Trademark
86508370 - AVAYA STADIUM
- Serial number 86508370
- Registration number 5161622
- Filing date Jan 20, 2015
- Avaya Inc.
- 16 - Paper, cardboard and goods made from these materials, not included in other classes
Information Trademark
86508394 - AVAYA STADIUM
- Serial number 86508394
- Registration number 5161623
- Filing date Jan 20, 2015
- Avaya Inc.
- 25 - Clothing, footwear, headgear

Organization

Patents Grantslast 30 patents

Interactive contact center menu traversal via text stream interaction

Communication systems for multi-source robot control

Multi-media collaboration cursor/annotation control

Hybrid architecture for transcription of real-time audio based on e...

Network-connected access point with environmental sensor, and relat...

Personalized customer surveys

Automated coordinated co-browsing with text chat services

Communication session addition via a host in deny new service mode

Automatic message generation and presentation to a communication no...

Managed channel for agent-to-agent consultation

IP tolerance and signaling interworking

Interaction based suitable channel selection for queued customers

Systems and methods for detecting device location and usage

Communications arbitrator

Communication session hold time management in a contact center

System and method for managing resources of an enterprise

Predictive analytics and services

Sharing virtual business venues and feedback with social connections

System and method for optimizing agent time

Systems and methods for compiling and dynamically updating a collec...

Systems and methods for assigning contacts in a blended contact center

Custom communication actions based on environment analysis

System and method for updating participants in parallel overlapping...

Configurable auto-answer for incoming communication requests

System and method for personalizing a shared conferencing device or...

System and method for managing trusted relationships in communicati...

Device, system, and method for automated vehicle guidance system

Quarantined communications processing at a network edge

Synchronization of a media codec between network elements of a medi...

Dynamic time-weighted systems and methods for management of acousti...

Patents Applicationslast 30 patents

INTERACTIVE CONTACT CENTER MENU TRAVERSAL VIA TEXT STREAM INTERACTION

BANDWIDTH CONTROL IN A NETWORK ADDRESS TRANSLATION (NAT) ENVIRONMENT

CLIP BASED SPEAKER RETENTION TO A MOUNTING SURFACE

SYSTEMS AND METHODS FOR CONSOLIDATING CORRELATED MESSAGES IN GROUP...

Interaction Based Suitable Channel Selection for Queued Customers

OPTIMIZING INTERACTION RESULTS USING AI-GUIDED MANIPULATED VIDEO

SYSTEMS AND METHODS FOR ALLOCATING AGENT RESOURCES IN A CONTACT CENTER

SYSTEMS AND METHODS FOR DETECTING DEVICE LOCATION AND USAGE

AGENT INTERACTION DURING OPERATION OF AN UNMANNED DELIVERY SERVICE

NETWORK-CONNECTED ACCESS POINT WITH ENVIRONMENTAL SENSOR, AND RELAT...

COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER

MANAGING A PLURALITY OF TOPICS IN A USER INTERACTION THROUGH A PLUR...

COMMUNICATION SYSTEMS FOR MULTI-SOURCE ROBOT CONTROL

SYSTEM AND METHOD TO ASSIGN ACTION ITEMS USING ARTIFICIAL INTELLIGENCE

NETWORK TOPOLOGY DETERMINATION AND CONFIGURATION FROM AGGREGATED SE...

SYSTEM AND METHOD FOR IDENTIFYING IDLE RESOURCES IN COMMUNICATION E...

SYSTEM AND METHOD FOR ADAPTIVE AGENT SCRIPTING

AUTOMATIC JOINING OF SIMULTANEOUS OUTGOING AND INCOMING CALLS THAT...

SPEECH PACE BASED INTELLIGENT AGENT SELECTION

Fault detection and management in a real-time communication

AUTOMATIC VIDEO CONFERENCE CONFIGURATION TO MITIGATE A DISABILITY

METHODS AND SYSTEMS OF ENABLING SENSIVITE DOCUMENT SHARING IN COLLA...

SYSTEM AND METHOD FOR MANAGING TRUSTED RELATIONSHIPS IN COMMUNICATI...

CONFIGURABLE AUTO-ANSWER FOR INCOMING COMMUNICATION REQUESTS

IP TOLERANCE AND SIGNALING INTERWORKING

SYSTEM LOG MESSAGES HOSTNAME ADDRESS SELECTION BY MULTIHOMED HOSTS

BLOCKCHAIN-BASED DEVICE ENROLLMENT SERVICE

METHODS AND SYSTEMS OF ENABLING DOCUMENT SHARING IN CO-BROWSING SES...

SYSTEM AND METHOD FOR SMART CONTEXTUAL CALENDARING BASED MEETING SC...

REAL TIME SIGN LANGUAGE CONVERSION FOR COMMUNICATION IN A CONTACT C...

Trademarklast 30 trademarks

97659423 - AVAYA ENTERPRISE CLOUD

97657874 - AVAYA CUSTOMER EXPERIENCE PLATFORM

97657877 - AVAYA EXPERIENCE PLATFORM

88859161 - AVAYA SPACES

88717176 - AVAYA CLOUD OFFICE

88333602 - AVAYA MOBILE IDENTITY

88128636 - AVAYA ORCHESTRATOR

88090356 - ACOUSTICEDGE

87916085 - AVAYA MOBILE EXPERIENCE

87813142 - AVAYA AVA

87730676 - ZANG APEX

87730683 - ZANG APEX

87396396 - AVAYA ARC

87396370 - AVAYA PIVOT

87229772 - AVAYA SURGE