CONCERTO SOFTWARE, INC.

Organization

MANCHESTER, NH, US

Organizations

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Patents Grantslast 30 patents

Information Patent Grant
Efficient multiplex conferencing engine
- Patent number 7,688,961
- Issue date Mar 30, 2010
- Concerto Software, Inc
- Jay Vicory
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Transfer of an internet chat session between servers
- Patent number 7,181,492
- Issue date Feb 20, 2007
- Concerto Software, Inc.
- Sam Wen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing a hold queue based on customer infor...
- Patent number 7,068,775
- Issue date Jun 27, 2006
- Concerto Software, Inc.
- Gene W. Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method of propagating exclusion records in a networked c...
- Patent number 7,068,642
- Issue date Jun 27, 2006
- Concerto Software, Inc.
- Saima Khan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for consolidation of multiple data sources
- Patent number 6,925,607
- Issue date Aug 2, 2005
- Concerto Software, Inc.
- Aleksander Szlam
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Browser user inter face for client workstation
- Patent number 6,816,880
- Issue date Nov 9, 2004
- Concerto Software, Inc.
- Malcom B. Strandberg
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Information retrieval method with natural language interface
- Patent number 6,778,951
- Issue date Aug 17, 2004
- Concerto Software, Inc.
- Saeed Contractor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer interaction system
- Patent number 6,778,660
- Issue date Aug 17, 2004
- Concerto Software, Inc.
- Laurence J. Fromm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Blended agent contact center
- Patent number 6,775,378
- Issue date Aug 10, 2004
- Concerto Software, Inc.
- Jose Villena
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for allocating agent resources to a telephone cal...
- Patent number 6,766,012
- Issue date Jul 20, 2004
- Concerto Software, Inc.
- Colin D. Crossley
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for controlling a contact center
- Patent number 6,766,011
- Issue date Jul 20, 2004
- Concerto Software, Inc.
- Laurence J. Fromm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing audio communication over a computer...
- Patent number 6,760,323
- Issue date Jul 6, 2004
- Concerto Software, Inc.
- Malcom B. Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Object oriented system and method for directing incoming telephone...
- Patent number 6,754,332
- Issue date Jun 22, 2004
- Concerto Software, Inc.
- Paul Kneipp
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for dialing in a telephony system using a common...
- Patent number 6,754,236
- Issue date Jun 22, 2004
- Concerto Software, Inc.
- Malcom B. Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for prioritizing telephone call campaigns based o...
- Patent number 6,751,310
- Issue date Jun 15, 2004
- Concerto Software, Inc.
- Colin D. Crossley
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for purging a call list
- Patent number 6,748,074
- Issue date Jun 8, 2004
- Concerto Software, Inc.
- Saima Khan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Outbound calling system in a contact center
- Patent number 6,707,906
- Issue date Mar 16, 2004
- Concerto Software, Inc.
- Eyal Ben-Chanoch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for integrating text messaging to an outboard cal...
- Patent number 6,708,039
- Issue date Mar 16, 2004
- Concerto Software, Inc.
- Glenn Harder
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for non-intrusively displaying information to a u...
- Patent number 6,618,477
- Issue date Sep 9, 2003
- Concerto Software, Inc.
- Eric Lambiase
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method of distributing outbound telephony services over...
- Patent number 6,587,557
- Issue date Jul 1, 2003
- Concerto Software, Inc.
- B. Scott Smith
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for integrating text messaging to an outbound cal...
- Patent number 6,549,769
- Issue date Apr 15, 2003
- Concerto Software, Inc.
- Glenn Harder
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent information routing system and method
- Patent number 6,539,538
- Issue date Mar 25, 2003
- Concerto Software, Inc.
- James A. Brewster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Voice and data transfer from outbound dialing to inbound ACD queue
- Patent number 6,480,601
- Issue date Nov 12, 2002
- Concerto Software, Inc.
- Michael McLaughlin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Trademarklast 30 trademarks

Information Trademark
78603846 - TRANSFORMING THE WAY COMPANIES INTERACT WITH THEIR CUSTO...
- Serial number 78603846
- Registration number 3178375
- Filing date Apr 7, 2005
- Concerto Software, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
76366166 - CONCERTO SOFTWARE
- Serial number 76366166
- Registration number 2976846
- Filing date Jan 31, 2002
- Davox Corporation
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
76356976 - CONCERTO SOFTWARE
- Serial number 76356976
- Registration number 2884716
- Filing date Jan 8, 2002
- Davox Corporation
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
75635443 - ENSEMBLE
- Serial number 75635443
- Filing date Feb 4, 1999
- Davox Corporation
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments

CONCERTO SOFTWARE, INC.

Organization

Patents Grantslast 30 patents

Efficient multiplex conferencing engine

Transfer of an internet chat session between servers

System and method for managing a hold queue based on customer infor...

System and method of propagating exclusion records in a networked c...

Method for consolidation of multiple data sources

Browser user inter face for client workstation

Information retrieval method with natural language interface

Customer interaction system

Blended agent contact center

System and method for allocating agent resources to a telephone cal...

Method and apparatus for controlling a contact center

System and method for providing audio communication over a computer...

Object oriented system and method for directing incoming telephone...

System and method for dialing in a telephony system using a common...

System and method for prioritizing telephone call campaigns based o...

System and method for purging a call list

Outbound calling system in a contact center

System and method for integrating text messaging to an outboard cal...

System and method for non-intrusively displaying information to a u...

System and method of distributing outbound telephony services over...

System and method for integrating text messaging to an outbound cal...

Intelligent information routing system and method

Voice and data transfer from outbound dialing to inbound ACD queue

Patents Applicationslast 30 patents

Trademarklast 30 trademarks

78603846 - TRANSFORMING THE WAY COMPANIES INTERACT WITH THEIR CUSTO...

76366166 - CONCERTO SOFTWARE

76356976 - CONCERTO SOFTWARE

75635443 - ENSEMBLE