Charlie Helin

Person

Murrieta, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Agent presence service for a cloud-based contact center platform
- Patent number 12,287,778
- Issue date Apr 29, 2025
- TWILIO INC.
- Charlie Helin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Omni-channel adapter
- Patent number 11,973,809
- Issue date Apr 30, 2024
- TWILIO INC.
- Shubha Govil
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
DATA MODEL FOR OMNICHANNEL CUSTOMER INTERACTIONS
- Publication number 20240386435
- Publication date Nov 21, 2024
- Twilio Inc.
- Ryan Kennedy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AGENT PRESENCE SERVICE FOR A CLOUD-BASED CONTACT CENTER PLATFORM
- Publication number 20240386012
- Publication date Nov 21, 2024
- Twilio Inc.
- Charlie Helin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROGRAMMABLE CONNECTORS FOR ACCESSING PROFILE DATA
- Publication number 20240386024
- Publication date Nov 21, 2024
- Twilio Inc.
- Amool Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
OMNI-CHANNEL ADAPTER
- Publication number 20240244094
- Publication date Jul 18, 2024
- Twilio Inc.
- Shubha Govil
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTELLIGENCE SYSTEM FOR CLOUD-BASED COMMUNICATION PLATFORMS
- Publication number 20230350644
- Publication date Nov 2, 2023
- Twilio Inc.
- Charlie Helin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROGRAMMABLE TIMELINE FEATURE FOR COMMUNICATION SYSTEMS
- Publication number 20230351403
- Publication date Nov 2, 2023
- Twilio Inc.
- Gavin Johnson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROGRAMMABLE CLOUD-BASED COMMUNICATION PLATFORM
- Publication number 20230350737
- Publication date Nov 2, 2023
- Twilio Inc.
- Daniel Cruse
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROGRAMMABLE WORKFLOWS FOR CLOUD-BASED COMMUNICATION PLATFORMS
- Publication number 20230351290
- Publication date Nov 2, 2023
- Twilio Inc.
- Dipesh Chauhan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
OMNI-CHANNEL ADAPTER
- Publication number 20230353605
- Publication date Nov 2, 2023
- Twillio Inc.
- Shubha Govil
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Charlie Helin

Person

Patents Grantslast 30 patents

Agent presence service for a cloud-based contact center platform

Omni-channel adapter

Patents Applicationslast 30 patents

DATA MODEL FOR OMNICHANNEL CUSTOMER INTERACTIONS

AGENT PRESENCE SERVICE FOR A CLOUD-BASED CONTACT CENTER PLATFORM

PROGRAMMABLE CONNECTORS FOR ACCESSING PROFILE DATA

OMNI-CHANNEL ADAPTER

INTELLIGENCE SYSTEM FOR CLOUD-BASED COMMUNICATION PLATFORMS

PROGRAMMABLE TIMELINE FEATURE FOR COMMUNICATION SYSTEMS

PROGRAMMABLE CLOUD-BASED COMMUNICATION PLATFORM

PROGRAMMABLE WORKFLOWS FOR CLOUD-BASED COMMUNICATION PLATFORMS

OMNI-CHANNEL ADAPTER