Henry R. Paddock

Person

Boulder, CO, US

People

Patents Grantslast 30 patents

Information Patent Grant
Method and apparatus for identifying related contacts
- Patent number 8,391,463
- Issue date Mar 5, 2013
- Avaya Inc.
- Sarah H. Kiefhaber
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time detective
- Patent number 8,385,532
- Issue date Feb 26, 2013
- Avaya Inc.
- Marc Geist
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Prediction of threshold exceptions based on real time operating inf...
- Patent number 8,175,254
- Issue date May 8, 2012
- Avaya Inc.
- Hongguang Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Using true value in routing work items to resources
- Patent number 8,000,989
- Issue date Aug 16, 2011
- Avaya Inc.
- Sarah H. Kiefhaber
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multi-service request within a contact center
- Patent number 7,936,867
- Issue date May 3, 2011
- Avaya Inc.
- Deborah Jeanne Hill
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for discovering problem agent behaviors
- Patent number 7,809,127
- Issue date Oct 5, 2010
- Avaya Inc.
- Kenneth R. Hackbarth, Jr.
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center and method for tracking and acting on one and done c...
- Patent number 7,734,032
- Issue date Jun 8, 2010
- Avaya Inc.
- Sarah H. Kiefhaber
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Timeline visualization for call center processes
- Patent number 7,636,433
- Issue date Dec 22, 2009
- Avaya Inc.
- Nilay Noyan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
PREDICTION OF THRESHOLD EXCEPTIONS BASED ON REAL TIME OPERATING INF...
- Publication number 20100274637
- Publication date Oct 28, 2010
- AVAYA INC.
- Hongguang Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Timeline visualization for call center processes
- Publication number 20070127695
- Publication date Jun 7, 2007
- Nilay Noyan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method for discovering problem agent behaviors
- Publication number 20060271418
- Publication date Nov 30, 2006
- Avaya Technology Corp
- Kenneth R. Hackbarth,
- G06 - COMPUTING CALCULATING COUNTING

Henry R. Paddock

Person

Patents Grantslast 30 patents

Method and apparatus for identifying related contacts

Real-time detective

Prediction of threshold exceptions based on real time operating inf...

Using true value in routing work items to resources

Multi-service request within a contact center

Method for discovering problem agent behaviors

Contact center and method for tracking and acting on one and done c...

Timeline visualization for call center processes

Patents Applicationslast 30 patents

PREDICTION OF THRESHOLD EXCEPTIONS BASED ON REAL TIME OPERATING INF...

Timeline visualization for call center processes

Method for discovering problem agent behaviors