Jeffrey Michael Iannone

Person

Alpharetta, GA, US

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for determining the compliance of agent scripts
- Patent number 11,545,139
- Issue date Jan 3, 2023
- Verint Systems Inc.
- Jeffrey Michael Iannone
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for determining the compliance of agent scripts
- Patent number 11,527,236
- Issue date Dec 13, 2022
- Verint Systems Ltd.
- Jeffrey Michael Iannone
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for determining the compliance of agent scripts
- Patent number 11,430,430
- Issue date Aug 30, 2022
- Verint Systems Inc.
- Jeffrey Michael Iannone
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for determining the compliance of agent scripts
- Patent number 10,573,297
- Issue date Feb 25, 2020
- Verint Systems Ltd.
- Jeffrey Michael Iannone
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for processing agent interactions
- Patent number 8,971,517
- Issue date Mar 3, 2015
- Verint Americas Inc.
- Shimon Keren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for integrated display of multiple types of call...
- Patent number 8,670,552
- Issue date Mar 11, 2014
- Verint Systems, Inc.
- Shimon Keren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for integrated workforce and quality management
- Patent number 8,331,549
- Issue date Dec 11, 2012
- Verint Americas Inc.
- Jason Fama
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for detecting and displaying business transactions
- Patent number 8,160,233
- Issue date Apr 17, 2012
- Verint Americas Inc.
- Shimon Keren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for workforce optimization and analytics
- Patent number 8,117,064
- Issue date Feb 14, 2012
- Verint Americas, Inc.
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for workforce optimization
- Patent number 8,112,298
- Issue date Feb 7, 2012
- Verint Americas, Inc.
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems for integrating contact center monitoring, training and sch...
- Patent number 8,108,237
- Issue date Jan 31, 2012
- Verint Americas, Inc.
- John Bourne
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for scheduling call center agents using quality...
- Patent number 7,864,946
- Issue date Jan 4, 2011
- Verint Americas Inc.
- Jason Fama
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for scheduling call center agents using quality...
- Patent number 7,853,006
- Issue date Dec 14, 2010
- Verint Americas Inc.
- Jason Fama
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for providing access to captured multimedia data...
- Patent number 7,149,788
- Issue date Dec 12, 2006
- Witness Systems, Inc.
- Kondal Reddy Gundla
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR DETERMINING THE COMPLIANCE OF AGENT SCRIPTS
- Publication number 20200251095
- Publication date Aug 6, 2020
- VERINT SYSTEMS LTD.
- Jeffrey Michael Iannone
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING THE COMPLIANCE OF AGENT SCRIPTS
- Publication number 20200251093
- Publication date Aug 6, 2020
- VERINT SYSTEMS LTD.
- Jeffrey Michael Iannone
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING THE COMPLIANCE OF AGENT SCRIPTS
- Publication number 20200251094
- Publication date Aug 6, 2020
- VERINT SYSTEMS LTD.
- Jeffrey Michael Iannone
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR PROCESSING AGENT INTERACTIONS
- Publication number 20110010184
- Publication date Jan 13, 2011
- Shimon Keren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND INTEGRATION
- Publication number 20080181389
- Publication date Jul 31, 2008
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Integrated Workforce and Quality Management
- Publication number 20080002823
- Publication date Jan 3, 2008
- WITNESS SYSTEMS, INC.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for integrated display of multiple types of call...
- Publication number 20070206764
- Publication date Sep 6, 2007
- Witness Systems, Inc.
- Shimon Keren
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for detecting and displaying business transactions
- Publication number 20070206766
- Publication date Sep 6, 2007
- Witness Systems, Inc.
- Shimon Keren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for integrated display of recorded interactions a...
- Publication number 20070206767
- Publication date Sep 6, 2007
- Witness Systems, Inc.
- Shimon Keren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Systems and methods for workforce optimization and integration
- Publication number 20070206768
- Publication date Sep 6, 2007
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for workforce optimization
- Publication number 20070198322
- Publication date Aug 23, 2007
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for workforce optimization and analytics
- Publication number 20070198323
- Publication date Aug 23, 2007
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Providing Remote Access to Media Streams
- Publication number 20070094408
- Publication date Apr 26, 2007
- WITNESS SYSTEMS, INC.
- Kondal Reddy Gundla
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Providing Access to Captured Data Using a Multimedia Player
- Publication number 20070083540
- Publication date Apr 12, 2007
- WITNESS SYSTEMS, INC.
- Kondal Reddy Gundla
- G06 - COMPUTING CALCULATING COUNTING

Jeffrey Michael Iannone

Person

Patents Grantslast 30 patents

System and method for determining the compliance of agent scripts

System and method for determining the compliance of agent scripts

System and method for determining the compliance of agent scripts

System and method for determining the compliance of agent scripts

System and method for processing agent interactions

System and method for integrated display of multiple types of call...

System and method for integrated workforce and quality management

System and method for detecting and displaying business transactions

Systems and methods for workforce optimization and analytics

Systems and methods for workforce optimization

Systems for integrating contact center monitoring, training and sch...

Systems and methods for scheduling call center agents using quality...

Systems and methods for scheduling call center agents using quality...

Method and system for providing access to captured multimedia data...

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR DETERMINING THE COMPLIANCE OF AGENT SCRIPTS

SYSTEM AND METHOD FOR DETERMINING THE COMPLIANCE OF AGENT SCRIPTS

SYSTEM AND METHOD FOR DETERMINING THE COMPLIANCE OF AGENT SCRIPTS

SYSTEM AND METHOD FOR PROCESSING AGENT INTERACTIONS

SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND INTEGRATION

System and Method for Integrated Workforce and Quality Management

System and method for integrated display of multiple types of call...

System and method for detecting and displaying business transactions

System and method for integrated display of recorded interactions a...

Systems and methods for workforce optimization and integration

Systems and methods for workforce optimization

Systems and methods for workforce optimization and analytics

Providing Remote Access to Media Streams

Providing Access to Captured Data Using a Multimedia Player