Katherine A. Sobus

Person

Wilmington, DE, US

People

Patents Grantslast 30 patents

Information Patent Grant
Premises enabled mobile kiosk, using customers' mobile communicatio...
- Patent number 10,375,244
- Issue date Aug 6, 2019
- Avaya Inc.
- Deborah Hill
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agent statistics by location
- Patent number 9,854,095
- Issue date Dec 26, 2017
- Avaya Inc.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing agent schedules in a contact center
- Patent number 9,609,130
- Issue date Mar 28, 2017
- Avaya Inc.
- Robert C. Steiner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method, apparatus, and system for providing ripple reduction using...
- Patent number 9,325,848
- Issue date Apr 26, 2016
- Avaya Inc.
- Robert C. Steiner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Outbound effectiveness through management of idle agent pool
- Patent number 9,253,310
- Issue date Feb 2, 2016
- Avaya Inc.
- Tore Christensen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Managing transaction complexity in a contact center
- Patent number 9,100,486
- Issue date Aug 4, 2015
- Avaya Inc.
- Katherine A. Sobus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing service by a first agent while wait...
- Patent number 9,083,805
- Issue date Jul 14, 2015
- Avaya Inc.
- Russell K. Pierce
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Servicing calls in call centers based on estimated call value
- Patent number 8,923,503
- Issue date Dec 30, 2014
- Avaya Inc.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Data store for assessing accuracy of call center agent service time...
- Patent number 8,731,182
- Issue date May 20, 2014
- Avaya Inc.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Training optimizer for contact center agents
- Patent number 8,675,860
- Issue date Mar 18, 2014
- Avaya Inc.
- Alan David Eicholz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Servicing calls in call centers based on estimated call value
- Patent number 8,565,412
- Issue date Oct 22, 2013
- Avaya Inc.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Prediction of threshold exceptions based on real time operating inf...
- Patent number 8,175,254
- Issue date May 8, 2012
- Avaya Inc.
- Hongguang Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Using true value in routing work items to resources
- Patent number 8,000,989
- Issue date Aug 16, 2011
- Avaya Inc.
- Sarah H. Kiefhaber
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for discovering problem agent behaviors
- Patent number 7,809,127
- Issue date Oct 5, 2010
- Avaya Inc.
- Kenneth R. Hackbarth, Jr.
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center and method for tracking and acting on one and done c...
- Patent number 7,734,032
- Issue date Jun 8, 2010
- Avaya Inc.
- Sarah H. Kiefhaber
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
PREMISES ENABLED MOBILE KIOSK, USING CUSTOMERS' MOBILE COMMUNICATIO...
- Publication number 20190306317
- Publication date Oct 3, 2019
- AVAYA INC.
- Deborah Hill
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD, APPARATUS, AND SYSTEM FOR PROVIDING RIPPLE REDUCTION USING...
- Publication number 20150092938
- Publication date Apr 2, 2015
- AVAYA INC.
- Robert C. Steiner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MANAGING TRANSACTION COMPLEXITY IN A CONTACT CENTER
- Publication number 20150071428
- Publication date Mar 12, 2015
- AVAYA INC.
- Katherine A. Sobus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING AGENT SCHEDULES IN A CONTACT CENTER
- Publication number 20150074170
- Publication date Mar 12, 2015
- AVAYA INC.
- Robert C. Steiner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SERVICING CALLS IN CALL CENTERS BASED ON ESTIMATED CALL VALU
- Publication number 20130230163
- Publication date Sep 5, 2013
- AVAYA INC.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TRAINING OPTIMIZER FOR CONTACT CENTER AGENTS
- Publication number 20130216037
- Publication date Aug 22, 2013
- AVAYA INC.
- Alan David Eicholz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
OUTBOUND EFFECTIVENESS THROUGH MANAGEMENT OF IDLE AGENT POOL
- Publication number 20130208883
- Publication date Aug 15, 2013
- AVAYA INC.
- Tore Christensen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING SERVICE BY A FIRST AGENT WHILE WAIT...
- Publication number 20130058475
- Publication date Mar 7, 2013
- AVAYA INC.
- Russell K. Pierce
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Servicing Calls in Call Centers Based On Estimated Call Value
- Publication number 20100322406
- Publication date Dec 23, 2010
- AVAYA INC.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Data Store for Assessing Accuracy of Call Center Agent Service Time...
- Publication number 20100322408
- Publication date Dec 23, 2010
- AVAYA INC.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PREDICTION OF THRESHOLD EXCEPTIONS BASED ON REAL TIME OPERATING INF...
- Publication number 20100274637
- Publication date Oct 28, 2010
- AVAYA INC.
- Hongguang Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Premises Enabled Mobile Kiosk, Using Customers' Mobile Communicatio...
- Publication number 20100036670
- Publication date Feb 11, 2010
- Avaya, Inc.
- Deborah Hill
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method for discovering problem agent behaviors
- Publication number 20060271418
- Publication date Nov 30, 2006
- Avaya Technology Corp
- Kenneth R. Hackbarth,
- G06 - COMPUTING CALCULATING COUNTING

Katherine A. Sobus

Person

Patents Grantslast 30 patents

Premises enabled mobile kiosk, using customers' mobile communicatio...

Agent statistics by location

System and method for managing agent schedules in a contact center

Method, apparatus, and system for providing ripple reduction using...

Outbound effectiveness through management of idle agent pool

Managing transaction complexity in a contact center

System and method for providing service by a first agent while wait...

Servicing calls in call centers based on estimated call value

Data store for assessing accuracy of call center agent service time...

Training optimizer for contact center agents

Servicing calls in call centers based on estimated call value

Prediction of threshold exceptions based on real time operating inf...

Using true value in routing work items to resources

Method for discovering problem agent behaviors

Contact center and method for tracking and acting on one and done c...

Patents Applicationslast 30 patents

PREMISES ENABLED MOBILE KIOSK, USING CUSTOMERS' MOBILE COMMUNICATIO...

METHOD, APPARATUS, AND SYSTEM FOR PROVIDING RIPPLE REDUCTION USING...

MANAGING TRANSACTION COMPLEXITY IN A CONTACT CENTER

SYSTEM AND METHOD FOR MANAGING AGENT SCHEDULES IN A CONTACT CENTER

SERVICING CALLS IN CALL CENTERS BASED ON ESTIMATED CALL VALU

TRAINING OPTIMIZER FOR CONTACT CENTER AGENTS

OUTBOUND EFFECTIVENESS THROUGH MANAGEMENT OF IDLE AGENT POOL

SYSTEM AND METHOD FOR PROVIDING SERVICE BY A FIRST AGENT WHILE WAIT...

Servicing Calls in Call Centers Based On Estimated Call Value

Data Store for Assessing Accuracy of Call Center Agent Service Time...

PREDICTION OF THRESHOLD EXCEPTIONS BASED ON REAL TIME OPERATING INF...

Premises Enabled Mobile Kiosk, Using Customers' Mobile Communicatio...

Method for discovering problem agent behaviors