Li Xu

Person

Santa Clera, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
User interaction enhancement for contact center
- Patent number 12,143,535
- Issue date Nov 12, 2024
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Limiting query distribution within an agent group
- Patent number 12,022,030
- Issue date Jun 25, 2024
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Limiting query distribution within an agent group based on skip cri...
- Patent number 11,991,313
- Issue date May 21, 2024
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Collaborative virtual waiting room with connection modes
- Patent number 11,936,813
- Issue date Mar 19, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Event-based contact center deployment
- Patent number 11,928,692
- Issue date Mar 12, 2024
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Sentiment-based participation requests for contact center engagements
- Patent number 11,922,355
- Issue date Mar 5, 2024
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Mapping a universal contact center service access point to a servic...
- Patent number 11,909,918
- Issue date Feb 20, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Profile-based contact center request routing
- Patent number 11,882,241
- Issue date Jan 23, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center private web sessions
- Patent number 11,790,000
- Issue date Oct 17, 2023
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Data aggregation for user interaction enhancement
- Patent number 11,765,272
- Issue date Sep 19, 2023
- Zoom Video Communications, Inc.
- Xu Hua Li
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Incoming query distribution using parallel processing
- Patent number 11,637,931
- Issue date Apr 25, 2023
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Queue management of collaborative virtual waiting rooms
- Patent number 11,627,224
- Issue date Apr 11, 2023
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Sentiment-based prioritization of contact center engagements
- Patent number 11,556,880
- Issue date Jan 17, 2023
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Collaborative virtual waiting room
- Patent number 11,451,667
- Issue date Sep 20, 2022
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Controlled incoming query distribution based on skip criteria
- Patent number 11,445,067
- Issue date Sep 13, 2022
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Coated article and semiconductor chamber apparatus formed from yttr...
- Patent number 11,373,882
- Issue date Jun 28, 2022
- Applied Materials, Inc.
- Jennifer Y. Sun
- H01 - BASIC ELECTRIC ELEMENTS
Information Patent Grant
Video call queues
- Patent number 11,172,163
- Issue date Nov 9, 2021
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method of forming a bulk article and semiconductor chamber apparatu...
- Patent number 10,847,386
- Issue date Nov 24, 2020
- Applied Materials, Inc.
- Jennifer Y. Sun
- C04 - CEMENTS CONCRETE ARTIFICIAL STONE CERAMICS REFRACTORIES
Information Patent Grant
Coated article and semiconductor chamber apparatus formed from yttr...
- Patent number 10,840,112
- Issue date Nov 17, 2020
- Applied Materials, Inc.
- Jennifer Y. Sun
- C04 - CEMENTS CONCRETE ARTIFICIAL STONE CERAMICS REFRACTORIES
Information Patent Grant
Method of forming a coated article and semiconductor chamber appara...
- Patent number 10,840,113
- Issue date Nov 17, 2020
- Applied Materials, Inc.
- Jennifer Y. Sun
- C04 - CEMENTS CONCRETE ARTIFICIAL STONE CERAMICS REFRACTORIES
Information Patent Grant
Bulk sintered solid solution ceramic which exhibits fracture toughn...
- Patent number 10,622,194
- Issue date Apr 14, 2020
- Applied Materials, Inc.
- Jennifer Y. Sun
- H01 - BASIC ELECTRIC ELEMENTS
Information Patent Grant
Semiconductor processing apparatus with a ceramic-comprising surfac...
- Patent number 10,242,888
- Issue date Mar 26, 2019
- Applied Materials, Inc.
- Jennifer Y. Sun
- C04 - CEMENTS CONCRETE ARTIFICIAL STONE CERAMICS REFRACTORIES
Information Patent Grant
Semiconductor processing apparatus comprising a solid solution cera...
- Patent number 9,051,219
- Issue date Jun 9, 2015
- Applied Materials, Inc.
- Jennifer Y. Sun
- C04 - CEMENTS CONCRETE ARTIFICIAL STONE CERAMICS REFRACTORIES
Information Patent Grant
Process chamber component having yttrium—aluminum coating
- Patent number 9,012,030
- Issue date Apr 21, 2015
- Applied Materials, Inc.
- Nianci Han
- C23 - COATING METALLIC MATERIAL COATING MATERIAL WITH METALLIC MATERIAL CHEMI...
Information Patent Grant
Method of producing a plasma-resistant thermal oxide coating
- Patent number 8,758,858
- Issue date Jun 24, 2014
- Applied Materials, Inc.
- Jennifer Y. Sun
- C23 - COATING METALLIC MATERIAL COATING MATERIAL WITH METALLIC MATERIAL CHEMI...
Information Patent Grant
Semiconductor processing apparatus comprising a coating formed from...
- Patent number 8,623,527
- Issue date Jan 7, 2014
- Applied Materials, Inc.
- Jennifer Y. Sun
- C04 - CEMENTS CONCRETE ARTIFICIAL STONE CERAMICS REFRACTORIES
Information Patent Grant
Buried insulator isolation for solar cell contacts
- Patent number 8,367,924
- Issue date Feb 5, 2013
- Applied Materials, Inc.
- Peter Borden
- Y02 - TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMA...
Information Patent Grant
Method of cleaning and forming a negatively charged passivation lay...
- Patent number 8,268,728
- Issue date Sep 18, 2012
- Applied Materials, Inc.
- Michael P. Stewart
- C23 - COATING METALLIC MATERIAL COATING MATERIAL WITH METALLIC MATERIAL CHEMI...
Information Patent Grant
Wet clean process for recovery of anodized chamber parts
- Patent number 8,231,736
- Issue date Jul 31, 2012
- Applied Materials, Inc.
- Jennifer Y. Sun
- C23 - COATING METALLIC MATERIAL COATING MATERIAL WITH METALLIC MATERIAL CHEMI...
Information Patent Grant
Passivation process for solar cell fabrication
- Patent number 8,168,462
- Issue date May 1, 2012
- Applied Materials, Inc.
- Peter Borden
- Y02 - TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMA...

Patents Applicationslast 30 patents

Information Patent Application
Distributing Queries To Agent Group Devices
- Publication number 20240333838
- Publication date Oct 3, 2024
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Modifying Queue Positions Of Users Of A Virtual Waiting Room
- Publication number 20240187525
- Publication date Jun 6, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Event-Based Contact Center Deployment and Termination
- Publication number 20240185258
- Publication date Jun 6, 2024
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Connecting A Supervisor Device To A Contact Center Engagement
- Publication number 20240161043
- Publication date May 16, 2024
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Mapping A Contact Center Service Request To A Modality
- Publication number 20240163373
- Publication date May 16, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Request Routing Based On Contact Center Engagement History
- Publication number 20240121340
- Publication date Apr 11, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Private Web Sessions In Contact Center Interactions
- Publication number 20230418866
- Publication date Dec 28, 2023
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Data Aggregation For User Interaction Enhancement
- Publication number 20230388421
- Publication date Nov 30, 2023
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Event-Based Contact Center Deployment
- Publication number 20230298041
- Publication date Sep 21, 2023
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Limiting Query Distribution Within An Agent Group
- Publication number 20230254410
- Publication date Aug 10, 2023
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Collaborative Virtual Waiting Room
- Publication number 20230247137
- Publication date Aug 3, 2023
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Mapping A Universal Contact Center Service Access Point To A Servic...
- Publication number 20230247139
- Publication date Aug 3, 2023
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Profile-Based Contact Center Request Routing
- Publication number 20230247140
- Publication date Aug 3, 2023
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Sentiment-Based Participation Requests for Contact Center Engagements
- Publication number 20230245032
- Publication date Aug 3, 2023
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Data Aggregation For User Interaction Enhancement
- Publication number 20230036923
- Publication date Feb 2, 2023
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Incoming Query Distribution Using Parallel Processing
- Publication number 20230035543
- Publication date Feb 2, 2023
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
LIMITING QUERY DISTRIBUTION WITHIN AN AGENT GROUP BASED ON SKIP CRI...
- Publication number 20230030581
- Publication date Feb 2, 2023
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Video Call Queues
- Publication number 20220247972
- Publication date Aug 4, 2022
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COATED ARTICLE AND SEMICONDUCTOR CHAMBER APPARATUS FORMED FROM YTTR...
- Publication number 20200395226
- Publication date Dec 17, 2020
- Applied Materials, Inc.
- Jennifer Y. Sun
- C04 - CEMENTS CONCRETE ARTIFICIAL STONE CERAMICS REFRACTORIES
Information Patent Application
METHOD OF FORMING A BULK ARTICLE AND SEMICONDUCTOR CHAMBER APPARATU...
- Publication number 20190157114
- Publication date May 23, 2019
- Applied Materials, Inc.
- Jennifer Y. Sun
- H01 - BASIC ELECTRIC ELEMENTS
Information Patent Application
COATED ARTICLE AND SEMICONDUCTOR CHAMBER APPARATUS FORMED FROM YTTR...
- Publication number 20190157113
- Publication date May 23, 2019
- Applied Materials, Inc.
- Jennifer Y. Sun
- H01 - BASIC ELECTRIC ELEMENTS
Information Patent Application
METHOD OF FORMING A COATED ARTICLE AND SEMICONDUCTOR CHAMBER APPARA...
- Publication number 20190157115
- Publication date May 23, 2019
- Applied Materials, Inc.
- Jennifer Y. Sun
- H01 - BASIC ELECTRIC ELEMENTS
Information Patent Application
SEMICONDUCTOR PROCESSING APPARATUS WITH A CERAMIC-COMPRISING SURFAC...
- Publication number 20180174866
- Publication date Jun 21, 2018
- Applied Materials, Inc.
- Jennifer Y. Sun
- H01 - BASIC ELECTRIC ELEMENTS
Information Patent Application
Bulk sintered solid solution ceramic which exhibits fracture toughn...
- Publication number 20170372874
- Publication date Dec 28, 2017
- Applied Materials, Inc.
- Jennifer Y. Sun
- H01 - BASIC ELECTRIC ELEMENTS
Information Patent Application
Bulk sintered solid solution ceramic which exhibits fracture toughn...
- Publication number 20170110293
- Publication date Apr 20, 2017
- Applied Materials, Inc.
- Jennifer Y. Sun
- H01 - BASIC ELECTRIC ELEMENTS
Information Patent Application
SEMICONDUCTOR PROCESSING APPARATUS WITH A CERAMIC-COMPRISING SURFAC...
- Publication number 20150143677
- Publication date May 28, 2015
- Applied Materials, Inc.
- Jennifer Y. Sun
- H01 - BASIC ELECTRIC ELEMENTS
Information Patent Application
Semiconductor processing apparatus comprising a solid solution cera...
- Publication number 20130224498
- Publication date Aug 29, 2013
- Jennifer Y. Sun
- B32 - LAYERED PRODUCTS
Information Patent Application
METHOD OF FORMING A PROCESS CHAMBER COMPONENT HAVING ELECTROPLATED...
- Publication number 20120138472
- Publication date Jun 7, 2012
- APPLIED MATERIALS, INC.
- Nianci Han
- C25 - ELECTROLYTIC OR ELECTROPHORETIC PROCESSES APPARATUS THEREFOR
Information Patent Application
PROCESS CHAMBER COMPONENT HAVING YTTRIUM-ALUMINUM COATING
- Publication number 20120135155
- Publication date May 31, 2012
- APPLIED MATERIALS, INC.
- Nianci Han
- C25 - ELECTROLYTIC OR ELECTROPHORETIC PROCESSES APPARATUS THEREFOR
Information Patent Application
Method of producing a plasma-resistant thermal oxide coating
- Publication number 20120125488
- Publication date May 24, 2012
- Applied Materials, Inc.
- Jennifer Y. Sun
- C23 - COATING METALLIC MATERIAL COATING MATERIAL WITH METALLIC MATERIAL CHEMI...

Person

Patents Grantslast 30 patents

User interaction enhancement for contact center

Limiting query distribution within an agent group

Limiting query distribution within an agent group based on skip cri...

Collaborative virtual waiting room with connection modes

Event-based contact center deployment

Sentiment-based participation requests for contact center engagements

Mapping a universal contact center service access point to a servic...

Profile-based contact center request routing

Contact center private web sessions

Data aggregation for user interaction enhancement

Incoming query distribution using parallel processing

Queue management of collaborative virtual waiting rooms

Sentiment-based prioritization of contact center engagements

Collaborative virtual waiting room

Controlled incoming query distribution based on skip criteria

Coated article and semiconductor chamber apparatus formed from yttr...

Video call queues

Method of forming a bulk article and semiconductor chamber apparatu...

Coated article and semiconductor chamber apparatus formed from yttr...

Method of forming a coated article and semiconductor chamber appara...

Bulk sintered solid solution ceramic which exhibits fracture toughn...

Semiconductor processing apparatus with a ceramic-comprising surfac...

Semiconductor processing apparatus comprising a solid solution cera...

Process chamber component having yttrium—aluminum coating

Method of producing a plasma-resistant thermal oxide coating

Semiconductor processing apparatus comprising a coating formed from...

Buried insulator isolation for solar cell contacts

Method of cleaning and forming a negatively charged passivation lay...

Wet clean process for recovery of anodized chamber parts

Passivation process for solar cell fabrication

Patents Applicationslast 30 patents

Distributing Queries To Agent Group Devices

Modifying Queue Positions Of Users Of A Virtual Waiting Room

Event-Based Contact Center Deployment and Termination

Connecting A Supervisor Device To A Contact Center Engagement

Mapping A Contact Center Service Request To A Modality

Request Routing Based On Contact Center Engagement History

Private Web Sessions In Contact Center Interactions

Data Aggregation For User Interaction Enhancement

Event-Based Contact Center Deployment

Limiting Query Distribution Within An Agent Group

Collaborative Virtual Waiting Room

Mapping A Universal Contact Center Service Access Point To A Servic...

Profile-Based Contact Center Request Routing

Sentiment-Based Participation Requests for Contact Center Engagements

Data Aggregation For User Interaction Enhancement

Incoming Query Distribution Using Parallel Processing

LIMITING QUERY DISTRIBUTION WITHIN AN AGENT GROUP BASED ON SKIP CRI...

Video Call Queues

COATED ARTICLE AND SEMICONDUCTOR CHAMBER APPARATUS FORMED FROM YTTR...

METHOD OF FORMING A BULK ARTICLE AND SEMICONDUCTOR CHAMBER APPARATU...

COATED ARTICLE AND SEMICONDUCTOR CHAMBER APPARATUS FORMED FROM YTTR...

METHOD OF FORMING A COATED ARTICLE AND SEMICONDUCTOR CHAMBER APPARA...

SEMICONDUCTOR PROCESSING APPARATUS WITH A CERAMIC-COMPRISING SURFAC...

Bulk sintered solid solution ceramic which exhibits fracture toughn...

Bulk sintered solid solution ceramic which exhibits fracture toughn...

SEMICONDUCTOR PROCESSING APPARATUS WITH A CERAMIC-COMPRISING SURFAC...

Semiconductor processing apparatus comprising a solid solution cera...

METHOD OF FORMING A PROCESS CHAMBER COMPONENT HAVING ELECTROPLATED...

PROCESS CHAMBER COMPONENT HAVING YTTRIUM-ALUMINUM COATING

Method of producing a plasma-resistant thermal oxide coating