Mike Bourke

Person

San Francisco, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
System and method of work assignment management
- Patent number 11,403,569
- Issue date Aug 2, 2022
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of work assignment management
- Patent number 11,010,695
- Issue date May 18, 2021
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of work assignment management
- Patent number 10,713,603
- Issue date Jul 14, 2020
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of work assignment management
- Patent number 10,445,667
- Issue date Oct 15, 2019
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for updating schedules
- Patent number 9,207,907
- Issue date Dec 8, 2015
- Verint Americas Inc.
- Vinod Prabhu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Monitoring and displaying the scheduled and actuated activities of...
- Patent number 8,719,067
- Issue date May 6, 2014
- Witness Systems, Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for scheduling contact center agents
- Patent number 8,705,723
- Issue date Apr 22, 2014
- Witness Systems Inc.
- Jason Fama
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods of partial shift swapping
- Patent number 8,645,179
- Issue date Feb 4, 2014
- Verint Americas Inc.
- Swati Tewari
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for automatic scheduling of a workforce
- Patent number 8,463,638
- Issue date Jun 11, 2013
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for workforce optimization and analytics
- Patent number 8,117,064
- Issue date Feb 14, 2012
- Verint Americas, Inc.
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for workforce optimization
- Patent number 8,112,298
- Issue date Feb 7, 2012
- Verint Americas, Inc.
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems for integrating contact center monitoring, training and sch...
- Patent number 8,108,237
- Issue date Jan 31, 2012
- Verint Americas, Inc.
- John Bourne
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for providing workforce optimization to branch...
- Patent number 8,078,486
- Issue date Dec 13, 2011
- Verint Americas Inc.
- Nicholas Alexander McLean
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for scheduling call center agents using quality...
- Patent number 7,864,946
- Issue date Jan 4, 2011
- Verint Americas Inc.
- Jason Fama
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for calculating workforce staffing statistics
- Patent number 7,826,608
- Issue date Nov 2, 2010
- Verint Americas Inc.
- Uri Peleg
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for determining allocations for distributed mul...
- Patent number 7,734,783
- Issue date Jun 8, 2010
- Verint Americas Inc.
- Mike Bourke
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for automatic scheduling of a workforce
- Patent number 7,672,746
- Issue date Mar 2, 2010
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for integrating outsourcers
- Patent number 7,660,406
- Issue date Feb 9, 2010
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for scheduling contact center agents
- Patent number 7,660,407
- Issue date Feb 9, 2010
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT
- Publication number 20200387842
- Publication date Dec 10, 2020
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT
- Publication number 20200097865
- Publication date Mar 26, 2020
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT
- Publication number 20200042912
- Publication date Feb 6, 2020
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method of Work Assignment Management
- Publication number 20150106145
- Publication date Apr 16, 2015
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING WORKFORCE OPTIMIZATION TO BRANCH...
- Publication number 20120072254
- Publication date Mar 22, 2012
- Nicholas Alexander McLean
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR DETERMINING ALLOCATIONS FOR DISTRIBUTED MUL...
- Publication number 20100172485
- Publication date Jul 8, 2010
- VERINT AMERICAS INC.
- Michael Bourke
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS
- Publication number 20100114644
- Publication date May 6, 2010
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
- Publication number 20100114645
- Publication date May 6, 2010
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Long Term Forecasting
- Publication number 20080300963
- Publication date Dec 4, 2008
- Krithika Seetharaman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND INTEGRATION
- Publication number 20080181389
- Publication date Jul 31, 2008
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods of partial shift swapping
- Publication number 20080091501
- Publication date Apr 17, 2008
- Swati Tewari
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods or partial shift swapping
- Publication number 20080082387
- Publication date Apr 3, 2008
- Swati Tewari
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and Methods for Scheduling Contact Center Agents
- Publication number 20080043985
- Publication date Feb 21, 2008
- WITNESS SYSTEMS, INC.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for automatic scheduling of a workforce
- Publication number 20080004934
- Publication date Jan 3, 2008
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for automatic scheduling of a workforce
- Publication number 20080004936
- Publication date Jan 3, 2008
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for integrating outsourcers
- Publication number 20070299680
- Publication date Dec 27, 2007
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for workforce optimization and integration
- Publication number 20070206768
- Publication date Sep 6, 2007
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for workforce optimization
- Publication number 20070198322
- Publication date Aug 23, 2007
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for workforce optimization and analytics
- Publication number 20070198323
- Publication date Aug 23, 2007
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING

Mike Bourke

Person

Patents Grantslast 30 patents

System and method of work assignment management

System and method of work assignment management

System and method of work assignment management

System and method of work assignment management

Systems and methods for updating schedules

Monitoring and displaying the scheduled and actuated activities of...

Systems and methods for scheduling contact center agents

Systems and methods of partial shift swapping

Systems and methods for automatic scheduling of a workforce

Systems and methods for workforce optimization and analytics

Systems and methods for workforce optimization

Systems for integrating contact center monitoring, training and sch...

Systems and methods for providing workforce optimization to branch...

Systems and methods for scheduling call center agents using quality...

Systems and methods for calculating workforce staffing statistics

Systems and methods for determining allocations for distributed mul...

Systems and methods for automatic scheduling of a workforce

Systems and methods for integrating outsourcers

Systems and methods for scheduling contact center agents

Patents Applicationslast 30 patents

SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT

SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT

SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT

System and Method of Work Assignment Management

SYSTEMS AND METHODS FOR PROVIDING WORKFORCE OPTIMIZATION TO BRANCH...

SYSTEMS AND METHODS FOR DETERMINING ALLOCATIONS FOR DISTRIBUTED MUL...

SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS

SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE

System and Method for Long Term Forecasting

SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND INTEGRATION

Systems and methods of partial shift swapping

Systems and methods or partial shift swapping

Systems and Methods for Scheduling Contact Center Agents

Systems and methods for automatic scheduling of a workforce

Systems and methods for automatic scheduling of a workforce

Systems and methods for integrating outsourcers

Systems and methods for workforce optimization and integration

Systems and methods for workforce optimization

Systems and methods for workforce optimization and analytics