Ravi VIJAYARAGHAVAN

Person

Bangalore, IN

People

Patents Grantslast 30 patents

Information Patent Grant
Method and apparatus for an intuitive customer experience
- Patent number 11,080,721
- Issue date Aug 3, 2021
- 7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Predictive customer service environment
- Patent number 10,984,332
- Issue date Apr 20, 2021
- [24]7.ai, Inc.
- Dinesh Ajmera
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Predictive customer service environment
- Patent number 10,977,563
- Issue date Apr 13, 2021
- [24]7.ai, Inc.
- Dinesh Ajmera
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for building a user profile, for personalizati...
- Patent number 10,726,427
- Issue date Jul 28, 2020
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for facilitating dialogue mining
- Patent number 10,635,695
- Issue date Apr 28, 2020
- [24]7.ai, Inc.
- Suchana Seth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Proactive surveys based on customer information
- Patent number 10,515,380
- Issue date Dec 24, 2019
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for improving goal-directed textual conversati...
- Patent number 10,484,541
- Issue date Nov 19, 2019
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intent prediction based recommendation system using data combined f...
- Patent number 10,482,521
- Issue date Nov 19, 2019
- [24]7.ai, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic prediction of online shopper's intent using a combination o...
- Patent number 10,373,177
- Issue date Aug 6, 2019
- [24]7.ai, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for intent modeling and prediction
- Patent number 10,360,610
- Issue date Jul 23, 2019
- [24]7.ai, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Categorization of user interactions into predefined hierarchical ca...
- Patent number 10,311,377
- Issue date Jun 4, 2019
- [24]7.ai, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for predictive enrichment of search in an ente...
- Patent number 10,216,845
- Issue date Feb 26, 2019
- [24]7.ai, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for optimizing customer service across multipl...
- Patent number 10,200,420
- Issue date Feb 5, 2019
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for building a user profile, for personalizati...
- Patent number 10,089,639
- Issue date Oct 2, 2018
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for improving goal-directed textual conversati...
- Patent number 10,038,786
- Issue date Jul 31, 2018
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for predicting intent in IVR using natural lan...
- Patent number 9,742,912
- Issue date Aug 22, 2017
- 24/7 Customer, Inc.
- Vaibhav Srivastava
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for facilitating dialogue mining
- Patent number 9,661,067
- Issue date May 23, 2017
- 24/7 Customer, Inc.
- Suchana Seth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intent prediction based recommendation system using data combined f...
- Patent number 9,652,797
- Issue date May 16, 2017
- 24/7 Customer, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Categorization of user interactions into predefined hierarchical ca...
- Patent number 9,626,629
- Issue date Apr 18, 2017
- 24/7 Customer, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Tracking of near conversions in user engagements
- Patent number 9,600,828
- Issue date Mar 21, 2017
- 24/7 Customer, Inc.
- R. Mathangi Sri
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Apparatus and method for predicting customer behavior
- Patent number 9,536,248
- Issue date Jan 3, 2017
- 24/7 Customer, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for analyzing and applying data related to cus...
- Patent number 9,536,269
- Issue date Jan 3, 2017
- 24/7 Customer, Inc.
- Andrew Chang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for analyzing and applying data related to cus...
- Patent number 9,519,936
- Issue date Dec 13, 2016
- 24/7 Customer, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for analyzing and applying data related to cus...
- Patent number 9,483,800
- Issue date Nov 1, 2016
- 24/7 Customer, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Determining product categories by mining interaction data in chat t...
- Patent number 9,460,455
- Issue date Oct 4, 2016
- 24/7 Customer, Inc.
- Nitin Kumar Hardeniya
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for analyzing leakage from chat to voice
- Patent number 9,350,863
- Issue date May 24, 2016
- 24/7 Customer, Inc.
- R. Mathangi Sri
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for intent modeling and prediction
- Patent number 9,275,342
- Issue date Mar 1, 2016
- 24/7 Customer, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for predicting intent in IVR using natural lan...
- Patent number 9,105,268
- Issue date Aug 11, 2015
- 24/7 Customer, Inc.
- Vaibhav Srivastava
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method and apparatus for predictive enrichment of search in an ente...
- Patent number 9,058,362
- Issue date Jun 16, 2015
- 24/7 Customer, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for analyzing leakage from chat to voice
- Patent number 9,055,148
- Issue date Jun 9, 2015
- 24/7 Customer, Inc.
- R. Mathangi Sri
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
METHOD AND APPARATUS FOR OPTIMIZING CUSTOMER SERVICE ACROSS MULTIPL...
- Publication number 20190124127
- Publication date Apr 25, 2019
- [24]7.ai, Inc.
- Pallipuram V. KANNAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and Apparatus for Building a User Profile, for Personalizati...
- Publication number 20180374107
- Publication date Dec 27, 2018
- [24]7.ai, Inc.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and Apparatus for Building a User Profile, for Personalizati...
- Publication number 20180374108
- Publication date Dec 27, 2018
- [24]7.ai, Inc.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR IMPROVING GOAL-DIRECTED TEXTUAL CONVERSATI...
- Publication number 20180359361
- Publication date Dec 13, 2018
- [24]7.ai, Inc.
- Pallipuram V. KANNAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR FACILITATING DIALOGUE MINING
- Publication number 20170235740
- Publication date Aug 17, 2017
- 24/7 CUSTOMER, INC.
- Suchana SETH
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTENT PREDICTION BASED RECOMMENDATION SYSTEM USING DATA COMBINED F...
- Publication number 20170213274
- Publication date Jul 27, 2017
- 24/7 CUSTOMER, INC.
- Ravi VIJAYARAGHAVAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CATEGORIZATION OF USER INTERACTIONS INTO PREDEFINED HIERARCHICAL CA...
- Publication number 20170178033
- Publication date Jun 22, 2017
- 24/7 CUSTOMER, INC.
- Ravi VIJAYARAGHAVAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PREDICTIVE CUSTOMER SERVICE ENVIRONMENT
- Publication number 20170140280
- Publication date May 18, 2017
- 24/7 CUSTOMER, INC.
- Dinesh AJMERA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR INTENT MODELING AND PREDICTION
- Publication number 20160217515
- Publication date Jul 28, 2016
- 24/7 CUSTOMER, INC.
- Ravi VIJAYARAGHAVAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR PREDICTING INTENT IN IVR USING NATURAL LAN...
- Publication number 20150288818
- Publication date Oct 8, 2015
- 24/7 CUSTOMER, INC.
- Vaibhav SRIVASTAVA
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD AND APPARATUS FOR PERSONALIZING CUSTOMER INTERACTION EXPERIE...
- Publication number 20150254675
- Publication date Sep 10, 2015
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Apparatus and Method for Predicting Customer Behavior
- Publication number 20150242860
- Publication date Aug 27, 2015
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR ANALYZING LEAKAGE FROM CHAT TO VOICE
- Publication number 20150237206
- Publication date Aug 20, 2015
- 24/7 CUSTOMER, INC.
- R. Mathangi SRI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and Apparatus for Predictive Enrichment of Search in an Ente...
- Publication number 20150234925
- Publication date Aug 20, 2015
- 24/7 CUSTOMER, INC.
- Ravi VIJAYARAGHAVAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR IMPROVING CUSTOMER INTERACTION EXPERIENCES
- Publication number 20150235240
- Publication date Aug 20, 2015
- 24/7 CUSTOMER, INC.
- Andrew Liang Ping CHANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR FACILITATING DIALOGUE MINING
- Publication number 20150178371
- Publication date Jun 25, 2015
- 24/7 CUSTOMER, INC.
- Suchana SETH
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CATEGORIZATION OF USER INTERACTIONS INTO PREDEFINED HIERARCHICAL CA...
- Publication number 20140229408
- Publication date Aug 14, 2014
- Ravi VIJAYARAGHAVAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC PREDICTION OF ONLINE SHOPPER'S INTENT USING A COMBINATION O...
- Publication number 20140222503
- Publication date Aug 7, 2014
- Ravi VIJAYARAGHAVAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and Apparatus for Building a User Profile, for Personalizati...
- Publication number 20140207518
- Publication date Jul 24, 2014
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTENT PREDICTION BASED RECOMMENDATION SYSTEM USING DATA COMBINED F...
- Publication number 20140207622
- Publication date Jul 24, 2014
- Ravi VIJAYARAGHAVAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DETERMINING PRODUCT CATEGORIES BY MINING INTERACTION DATA IN CHAT T...
- Publication number 20140195562
- Publication date Jul 10, 2014
- Nitin Kumar HARDENIYA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TRACKING OF NEAR CONVERSIONS IN USER ENGAGEMENTS
- Publication number 20140195298
- Publication date Jul 10, 2014
- R. Mathangi SRI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR ANALYZING LEAKAGE FROM CHAT TO VOICE
- Publication number 20140192971
- Publication date Jul 10, 2014
- R. Mathangi SRI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AD-WORDS OPTIMIZATION BASED ON PERFORMANCE ACROSS MULTIPLE CHANNELS
- Publication number 20140156383
- Publication date Jun 5, 2014
- Ravi VIJAYARAGHAVAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROACTIVE SURVEYS BASED ON CUSTOMER INFORMATION
- Publication number 20140143017
- Publication date May 22, 2014
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR PREDICTING INTENT IN IVR USING NATURAL LAN...
- Publication number 20140079195
- Publication date Mar 20, 2014
- Vaibhav SRIVASTAVA
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD AND APPARATUS FOR OPTIMIZING CUSTOMER SERVICE ACROSS MULTIPL...
- Publication number 20140019886
- Publication date Jan 16, 2014
- Pallipuram V. KANNAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PREDICTIVE CUSTOMER SERVICE ENVIRONMENT
- Publication number 20140012626
- Publication date Jan 9, 2014
- Dinesh AJMERA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR AN INTUITIVE CUSTOMER EXPERIENCE
- Publication number 20130282430
- Publication date Oct 24, 2013
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR OPTIMIZING WEB AND MOBILE SELF-SERVE APPS
- Publication number 20130282595
- Publication date Oct 24, 2013
- 24/7 CUSTOMER, INC.
- Ravi VIJAYARAGHAVAN
- G06 - COMPUTING CALCULATING COUNTING

Ravi VIJAYARAGHAVAN

Person

Patents Grantslast 30 patents

Method and apparatus for an intuitive customer experience

Predictive customer service environment

Predictive customer service environment

Method and apparatus for building a user profile, for personalizati...

Systems and methods for facilitating dialogue mining

Proactive surveys based on customer information

Method and apparatus for improving goal-directed textual conversati...

Intent prediction based recommendation system using data combined f...

Dynamic prediction of online shopper's intent using a combination o...

Method and apparatus for intent modeling and prediction

Categorization of user interactions into predefined hierarchical ca...

Method and apparatus for predictive enrichment of search in an ente...

Method and apparatus for optimizing customer service across multipl...

Method and apparatus for building a user profile, for personalizati...

Method and apparatus for improving goal-directed textual conversati...

Method and apparatus for predicting intent in IVR using natural lan...

Systems and methods for facilitating dialogue mining

Intent prediction based recommendation system using data combined f...

Categorization of user interactions into predefined hierarchical ca...

Tracking of near conversions in user engagements

Apparatus and method for predicting customer behavior

Method and apparatus for analyzing and applying data related to cus...

Method and apparatus for analyzing and applying data related to cus...

Method and apparatus for analyzing and applying data related to cus...

Determining product categories by mining interaction data in chat t...

Method and apparatus for analyzing leakage from chat to voice

Method and apparatus for intent modeling and prediction

Method and apparatus for predicting intent in IVR using natural lan...

Method and apparatus for predictive enrichment of search in an ente...

Method and apparatus for analyzing leakage from chat to voice

Patents Applicationslast 30 patents

METHOD AND APPARATUS FOR OPTIMIZING CUSTOMER SERVICE ACROSS MULTIPL...

Method and Apparatus for Building a User Profile, for Personalizati...

Method and Apparatus for Building a User Profile, for Personalizati...

METHOD AND APPARATUS FOR IMPROVING GOAL-DIRECTED TEXTUAL CONVERSATI...

SYSTEMS AND METHODS FOR FACILITATING DIALOGUE MINING

INTENT PREDICTION BASED RECOMMENDATION SYSTEM USING DATA COMBINED F...

CATEGORIZATION OF USER INTERACTIONS INTO PREDEFINED HIERARCHICAL CA...

PREDICTIVE CUSTOMER SERVICE ENVIRONMENT

METHOD AND APPARATUS FOR INTENT MODELING AND PREDICTION

METHOD AND APPARATUS FOR PREDICTING INTENT IN IVR USING NATURAL LAN...

METHOD AND APPARATUS FOR PERSONALIZING CUSTOMER INTERACTION EXPERIE...

Apparatus and Method for Predicting Customer Behavior

METHOD AND APPARATUS FOR ANALYZING LEAKAGE FROM CHAT TO VOICE

Method and Apparatus for Predictive Enrichment of Search in an Ente...

METHOD AND APPARATUS FOR IMPROVING CUSTOMER INTERACTION EXPERIENCES

SYSTEMS AND METHODS FOR FACILITATING DIALOGUE MINING

CATEGORIZATION OF USER INTERACTIONS INTO PREDEFINED HIERARCHICAL CA...

DYNAMIC PREDICTION OF ONLINE SHOPPER'S INTENT USING A COMBINATION O...

Method and Apparatus for Building a User Profile, for Personalizati...

INTENT PREDICTION BASED RECOMMENDATION SYSTEM USING DATA COMBINED F...

DETERMINING PRODUCT CATEGORIES BY MINING INTERACTION DATA IN CHAT T...

TRACKING OF NEAR CONVERSIONS IN USER ENGAGEMENTS

METHOD AND APPARATUS FOR ANALYZING LEAKAGE FROM CHAT TO VOICE

AD-WORDS OPTIMIZATION BASED ON PERFORMANCE ACROSS MULTIPLE CHANNELS

PROACTIVE SURVEYS BASED ON CUSTOMER INFORMATION

METHOD AND APPARATUS FOR PREDICTING INTENT IN IVR USING NATURAL LAN...

METHOD AND APPARATUS FOR OPTIMIZING CUSTOMER SERVICE ACROSS MULTIPL...

PREDICTIVE CUSTOMER SERVICE ENVIRONMENT

METHOD AND APPARATUS FOR AN INTUITIVE CUSTOMER EXPERIENCE

METHOD AND APPARATUS FOR OPTIMIZING WEB AND MOBILE SELF-SERVE APPS