Rodney A. Thomson

Person

Westminister, CO, US

People

Patents Grantslast 30 patents

Information Patent Grant
Adaptive thresholding
- Patent number 10,805,461
- Issue date Oct 13, 2020
- Avaya Inc.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Tracking and preventing mute abuse by contact center agents
- Patent number 10,440,179
- Issue date Oct 8, 2019
- Avaya Inc.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Proximity based interactions with wallboards
- Patent number 10,362,167
- Issue date Jul 23, 2019
- Avaya Inc.
- Rodney A. Thomson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agent statistics by location
- Patent number 9,854,095
- Issue date Dec 26, 2017
- Avaya Inc.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic contact center administration updates based on acceptance...
- Patent number 9,560,202
- Issue date Jan 31, 2017
- Avaya Inc.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center replay
- Patent number 9,531,876
- Issue date Dec 27, 2016
- Avaya Inc.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Performance center mobile supervisor application
- Patent number 9,414,211
- Issue date Aug 9, 2016
- Avaya Inc.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Mobile monitoring for supervisors
- Patent number 9,100,482
- Issue date Aug 4, 2015
- Avaya Inc.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Auto-detection of environment for mobile agent
- Patent number 9,031,205
- Issue date May 12, 2015
- Avaya Inc.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center agent filtering and relevancy ranking
- Patent number 9,020,132
- Issue date Apr 28, 2015
- Avaya Inc.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Instant message contact management in a contact center
- Patent number 8,873,739
- Issue date Oct 28, 2014
- Avaya Inc.
- Thomas L. Hemm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center monitoring
- Patent number 8,670,551
- Issue date Mar 11, 2014
- Avaya Inc.
- Onkar Birk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Database structures and administration techniques for generalized l...
- Patent number 8,504,534
- Issue date Aug 6, 2013
- Avaya Inc.
- Patrick Tendick
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Instant message contact management in a contact center
- Patent number 8,457,300
- Issue date Jun 4, 2013
- Avaya Inc.
- Thomas L. Hemm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Using true value in routing work items to resources
- Patent number 8,000,989
- Issue date Aug 16, 2011
- Avaya Inc.
- Sarah H. Kiefhaber
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multi-service request within a contact center
- Patent number 7,936,867
- Issue date May 3, 2011
- Avaya Inc.
- Deborah Jeanne Hill
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatus for contact center agent selection
- Patent number 7,925,001
- Issue date Apr 12, 2011
- Avaya Inc.
- James Lee Knight, Jr.
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Hybrid database architecture for both maintaining and relaxing type...
- Patent number 7,822,587
- Issue date Oct 26, 2010
- Avaya Inc.
- Roger I. Krimstock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Prioritized service delivery based on presence and availability of...
- Patent number 7,787,609
- Issue date Aug 31, 2010
- Avaya Inc.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center and method for tracking and acting on one and done c...
- Patent number 7,734,032
- Issue date Jun 8, 2010
- Avaya Inc.
- Sarah H. Kiefhaber
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Post-termination contact management
- Patent number 7,729,490
- Issue date Jun 1, 2010
- Avaya Inc.
- Thomas L. Hemm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for meeting an on-site enterprise service leve...
- Patent number 7,558,739
- Issue date Jul 7, 2009
- Avaya Inc.
- Rodney A. Thomson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automated transaction distribution system and method implementing t...
- Patent number 6,636,598
- Issue date Oct 21, 2003
- Avaya Technology Corp.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
TRACKING AND PREVENTING MUTE ABUSE BY CONTACT CENTER AGENTS
- Publication number 20170085711
- Publication date Mar 23, 2017
- AVAYA INC.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER REPLAY
- Publication number 20150326722
- Publication date Nov 12, 2015
- Avaya, Inc.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTO-DETECTION OF ENVIRONMENT FOR MOBILE AGENT
- Publication number 20150071415
- Publication date Mar 12, 2015
- AVAYA INC.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MOBILE MONITORING FOR SUPERVISORS
- Publication number 20140376711
- Publication date Dec 25, 2014
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROXIMITY BASED INTERACTIONS WITH WALLBOARDS
- Publication number 20140379587
- Publication date Dec 25, 2014
- Rodney A. Thomson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ADAPTIVE THRESHOLDING
- Publication number 20140270136
- Publication date Sep 18, 2014
- AVAYA INC.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AGENT STATISTICS BY LOCATION
- Publication number 20140270134
- Publication date Sep 18, 2014
- AVAYA INC.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SCORING OF RESOURCE GROUPS
- Publication number 20130275416
- Publication date Oct 17, 2013
- AVAYA INC.
- Rodney A. Thomson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATIC CONTACT CENTER ADMINISTRATION UPDATES BASED ON ACCEPTANCE...
- Publication number 20130243169
- Publication date Sep 19, 2013
- AVAYA INC.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER AGENT FILTERING AND RELEVANCY RANKING
- Publication number 20130243179
- Publication date Sep 19, 2013
- AVAYA INC.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INSTANT MESSAGE CONTACT MANAGEMENT IN A CONTACT CENTER
- Publication number 20130223618
- Publication date Aug 29, 2013
- Thomas L. Hemm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER MONITORING
- Publication number 20130223613
- Publication date Aug 29, 2013
- AVAYA INC.
- Onkar Birk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
APPLY TIME FOR TEMPORARY ADMINISTRATIVE CHANGES
- Publication number 20130177149
- Publication date Jul 11, 2013
- AVAYA INC.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERFORMANCE CENTER MOBILE SUPERVISOR APPLICATION
- Publication number 20120295594
- Publication date Nov 22, 2012
- AVAYA INC.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INSTANT MESSAGE CONTACT MANAGEMENT IN A CONTACT CENTER
- Publication number 20100296646
- Publication date Nov 25, 2010
- AVAYA INC.
- Thomas L. Hemm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Premises Enabled Mobile Kiosk, Using Customers' Mobile Communicatio...
- Publication number 20100036670
- Publication date Feb 11, 2010
- Avaya, Inc.
- Deborah Hill
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Methods and apparatus for contact center agent selection
- Publication number 20090110182
- Publication date Apr 30, 2009
- James Lee Knight, JR.
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Post-termination contact management
- Publication number 20050182672
- Publication date Aug 18, 2005
- Thomas L. Hemm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for meeting an on-site enterprise service leve...
- Publication number 20040203878
- Publication date Oct 14, 2004
- Rodney A. Thomson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Transitory contact management
- Publication number 20040193475
- Publication date Sep 30, 2004
- Thomas L. Hemm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for on-site enterprise associate and consumer...
- Publication number 20040078209
- Publication date Apr 22, 2004
- Rodney A. Thomson
- G06 - COMPUTING CALCULATING COUNTING

Rodney A. Thomson

Person

Patents Grantslast 30 patents

Adaptive thresholding

Tracking and preventing mute abuse by contact center agents

Proximity based interactions with wallboards

Agent statistics by location

Automatic contact center administration updates based on acceptance...

Contact center replay

Performance center mobile supervisor application

Mobile monitoring for supervisors

Auto-detection of environment for mobile agent

Contact center agent filtering and relevancy ranking

Instant message contact management in a contact center

Contact center monitoring

Database structures and administration techniques for generalized l...

Instant message contact management in a contact center

Using true value in routing work items to resources

Multi-service request within a contact center

Methods and apparatus for contact center agent selection

Hybrid database architecture for both maintaining and relaxing type...

Prioritized service delivery based on presence and availability of...

Contact center and method for tracking and acting on one and done c...

Post-termination contact management

Method and apparatus for meeting an on-site enterprise service leve...

Automated transaction distribution system and method implementing t...

Patents Applicationslast 30 patents

TRACKING AND PREVENTING MUTE ABUSE BY CONTACT CENTER AGENTS

CONTACT CENTER REPLAY

AUTO-DETECTION OF ENVIRONMENT FOR MOBILE AGENT

MOBILE MONITORING FOR SUPERVISORS

PROXIMITY BASED INTERACTIONS WITH WALLBOARDS

ADAPTIVE THRESHOLDING

AGENT STATISTICS BY LOCATION

SCORING OF RESOURCE GROUPS

AUTOMATIC CONTACT CENTER ADMINISTRATION UPDATES BASED ON ACCEPTANCE...

CONTACT CENTER AGENT FILTERING AND RELEVANCY RANKING

INSTANT MESSAGE CONTACT MANAGEMENT IN A CONTACT CENTER

CONTACT CENTER MONITORING

APPLY TIME FOR TEMPORARY ADMINISTRATIVE CHANGES

PERFORMANCE CENTER MOBILE SUPERVISOR APPLICATION

INSTANT MESSAGE CONTACT MANAGEMENT IN A CONTACT CENTER

Premises Enabled Mobile Kiosk, Using Customers' Mobile Communicatio...

Methods and apparatus for contact center agent selection

Post-termination contact management

Method and apparatus for meeting an on-site enterprise service leve...

Transitory contact management

Method and apparatus for on-site enterprise associate and consumer...