Salil Dhawan

Person

Pune, IN

People

Patents Grantslast 30 patents

Information Patent Grant
Systems and methods to triage contact center issues using an incide...
- Patent number 12,333,553
- Issue date Jun 17, 2025
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods of identifying and utilizing agent credibility d...
- Patent number 12,309,320
- Issue date May 20, 2025
- NICE LTD.
- Rahul Vyas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method to prioritize and resume disconnected customer in...
- Patent number 12,289,428
- Issue date Apr 29, 2025
- NICE LTD.
- Bhupendra Pandey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for identifying and utilizing agent working from...
- Patent number 12,282,879
- Issue date Apr 22, 2025
- InContact Inc.
- Atish Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for dynamically prioritizing inbound interactions in a digit...
- Patent number 12,267,461
- Issue date Apr 1, 2025
- NICE LTD.
- Pramod Giri
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for data synchronization in a multi-tenant sync...
- Patent number 12,190,163
- Issue date Jan 7, 2025
- InContact Inc.
- Swati Pranay Kadu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method to formulate effective energy breaks in a contact...
- Patent number 12,056,649
- Issue date Aug 6, 2024
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for reducing wait-time in a multichannel contact...
- Patent number 12,026,158
- Issue date Jul 2, 2024
- InContact INC.
- Damian Brhel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
- Patent number 12,003,670
- Issue date Jun 4, 2024
- INCONTACT INC.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method to gauge agent self-assessment effectiveness in a...
- Patent number 11,961,031
- Issue date Apr 16, 2024
- NICE LTD.
- Harshit Kumar Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for determining and utilizing repeated conversati...
- Patent number 11,847,602
- Issue date Dec 19, 2023
- NICE LTD.
- Harshit Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Upfront customer time consideration along with optimized agent desk...
- Patent number 11,800,015
- Issue date Oct 24, 2023
- NICE LTD.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for identifying similar queries by a customer on...
- Patent number 11,782,940
- Issue date Oct 10, 2023
- INCONTACT INC.
- Rahul Vyas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for optimal channel selection
- Patent number 11,716,671
- Issue date Aug 1, 2023
- INCONTACT INC.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for determining and utilizing after-call-work fac...
- Patent number 11,676,094
- Issue date Jun 13, 2023
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for reducing wait-time in a multichannel contact...
- Patent number 11,657,049
- Issue date May 23, 2023
- INCONTACT INC.
- Damian Brhel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method enhancing customers satisfaction by assigning aba...
- Patent number 11,659,088
- Issue date May 23, 2023
- INCONTACT INC.
- Kunal Khanvilkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interaction based suitable channel selection for queued customers
- Patent number 11,652,923
- Issue date May 16, 2023
- Avaya Inc.
- Jibin George
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for prioritizing tenants for a service for a requ...
- Patent number 11,647,118
- Issue date May 9, 2023
- INCONTACT INC.
- Harshad Ambekar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
- Patent number 11,647,120
- Issue date May 9, 2023
- INCONTACT INC.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communication session hold time management in a contact center
- Patent number 11,632,465
- Issue date Apr 18, 2023
- Avaya Inc.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Upfront customer time consideration along with optimized agent desk...
- Patent number 11,575,790
- Issue date Feb 7, 2023
- NICE LTD.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for optimal channel selection
- Patent number 11,546,826
- Issue date Jan 3, 2023
- INCONTACT INC.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for prioritizing tenants for a service for a requ...
- Patent number 11,477,322
- Issue date Oct 18, 2022
- INCONTACT INC.
- Harshad Ambekar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Connecting contact center resources using DLT for IOT solutions
- Patent number 11,416,819
- Issue date Aug 16, 2022
- Avaya Management L.P.
- Jibin George
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Fault detection and management in a real-time communication
- Patent number 11,417,340
- Issue date Aug 16, 2022
- Avaya Inc.
- Darren Holmes
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for determining and utilizing after-call-work fac...
- Patent number 11,386,382
- Issue date Jul 12, 2022
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Genuineness of customer feedback
- Patent number 11,367,089
- Issue date Jun 21, 2022
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method to evaluate agent call logging in a contact center
- Patent number 11,356,557
- Issue date Jun 7, 2022
- NICE LTD.
- Anshu Kumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for optimal channel selection
- Patent number 11,337,133
- Issue date May 17, 2022
- INCONTACT INC.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR ADJUSTING AGENTS STAFFING LEVELS OF A SUCCESS...
- Publication number 20250139542
- Publication date May 1, 2025
- NICE Ltd
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD TO DETERMINE AGENT PROFICIENCY FOR A SKILL
- Publication number 20250094910
- Publication date Mar 20, 2025
- NICE Ltd
- Swati KADU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD TO DETERMINE AND REMEDIATE REVERSE TRANSITION FRO...
- Publication number 20250080651
- Publication date Mar 6, 2025
- NICE Ltd
- Sanketh Sudhakar SHETTY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD TO DETERMINE CRITICALITY AND PRIORITIZE LIVE EVEN...
- Publication number 20240430178
- Publication date Dec 26, 2024
- NICE Ltd
- Darshan AMBHAIKAR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD TO DISTRIBUTE INTERACTIVE MEDIA WITH LOW LATENCY...
- Publication number 20240420679
- Publication date Dec 19, 2024
- NICE Ltd
- Ankush JINDAL
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...
- Publication number 20240422264
- Publication date Dec 19, 2024
- NICE Ltd
- Bhupendra PANDEY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...
- Publication number 20240412147
- Publication date Dec 12, 2024
- NICE Ltd
- Kunal Khanvilkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR CALCULATING LEVEL OF FRICTION WITHIN A CUSTOM...
- Publication number 20240394640
- Publication date Nov 28, 2024
- NICE Ltd
- Matan KERET
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYS...
- Publication number 20240386357
- Publication date Nov 21, 2024
- NICE Ltd
- LeAnn HOPKINS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR IDENTIFYING HIGH IM...
- Publication number 20240242143
- Publication date Jul 18, 2024
- NICE Ltd
- Harshad AMBEKAR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR TRAINING AND APPLYI...
- Publication number 20240203424
- Publication date Jun 20, 2024
- NICE Ltd
- Matan KERET
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AUTHORIZING TIME-OFF FOR A SKILL TO INCREASE...
- Publication number 20240046171
- Publication date Feb 8, 2024
- NICE Ltd
- Swati Kadu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING AND UTILIZING AGENT WORKING FROM...
- Publication number 20240005254
- Publication date Jan 4, 2024
- INCONTACT, INC
- Atish SHARMA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHODS OF IDENTIFYING AND UTILIZING AGENT CREDIBILITY D...
- Publication number 20230421695
- Publication date Dec 28, 2023
- NICE Ltd
- Rahul VYAS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...
- Publication number 20230379410
- Publication date Nov 23, 2023
- InContact INC.
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE VIA A WFM AP...
- Publication number 20230316177
- Publication date Oct 5, 2023
- NICE Ltd
- Pramod Giri
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION IN A MULTI-TENANT SYNC...
- Publication number 20230305897
- Publication date Sep 28, 2023
- InContact Inc.
- Swati Pranay Kadu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR REDUCING WAIT-TIME IN A MULTICHANNEL CONTACT...
- Publication number 20230281198
- Publication date Sep 7, 2023
- InContact INC.
- Damian Brhel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...
- Publication number 20230230014
- Publication date Jul 20, 2023
- NICE Ltd
- Kunal Khanvilkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE I...
- Publication number 20230222425
- Publication date Jul 13, 2023
- NICE Ltd
- Pramod Giri
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE I...
- Publication number 20230222408
- Publication date Jul 13, 2023
- InContact INC.
- Pramod GIRI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING NONADHERENCE TO CONTACT CENTER PR...
- Publication number 20230222428
- Publication date Jul 13, 2023
- NICE Ltd
- Ashadeepa DEBNATH
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING TRUTHFULNESS OF A DISPOSITION IN...
- Publication number 20230136387
- Publication date May 4, 2023
- NICE Ltd
- Ganesh KSHIRSAGAR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING SIMILAR QUERIES BY A CUSTOMER ON...
- Publication number 20230130020
- Publication date Apr 27, 2023
- InContact INC.
- Rahul VYAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PRIORITIZING TENANTS FOR A SERVICE FOR A REQU...
- Publication number 20230123111
- Publication date Apr 20, 2023
- InContact INC.
- Harshad AMBEKAR
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING AND UTILIZING EFFECTIVENESS OF AN...
- Publication number 20230113901
- Publication date Apr 13, 2023
- NICE Ltd
- Kunal KHANVILKAR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR OPTIMAL CHANNEL SELECTION
- Publication number 20230112197
- Publication date Apr 13, 2023
- InContact INC.
- Salil DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...
- Publication number 20230078353
- Publication date Mar 16, 2023
- NICE Ltd
- Salil DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD OF IDENTIFYING AND UTILIZING AGENT EFFECTIVENESS...
- Publication number 20220414578
- Publication date Dec 29, 2022
- NICE Ltd
- Rahul VYAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING AND UTILIZING REPEATED CONVERSATI...
- Publication number 20220358439
- Publication date Nov 10, 2022
- NICE Ltd
- Harshit Sharma
- G06 - COMPUTING CALCULATING COUNTING

Salil Dhawan

Person

Patents Grantslast 30 patents

Systems and methods to triage contact center issues using an incide...

System and methods of identifying and utilizing agent credibility d...

System and method to prioritize and resume disconnected customer in...

System and method for identifying and utilizing agent working from...

Method for dynamically prioritizing inbound interactions in a digit...

Systems and methods for data synchronization in a multi-tenant sync...

System and method to formulate effective energy breaks in a contact...

System and method for reducing wait-time in a multichannel contact...

System and method for redirecting inbound-voice-interactions to dig...

System and method to gauge agent self-assessment effectiveness in a...

System and method for determining and utilizing repeated conversati...

Upfront customer time consideration along with optimized agent desk...

System and method for identifying similar queries by a customer on...

Systems and methods for optimal channel selection

System and method for determining and utilizing after-call-work fac...

System and method for reducing wait-time in a multichannel contact...

System and method enhancing customers satisfaction by assigning aba...

Interaction based suitable channel selection for queued customers

System and method for prioritizing tenants for a service for a requ...

System and method for redirecting inbound-voice-interactions to dig...

Communication session hold time management in a contact center

Upfront customer time consideration along with optimized agent desk...

Systems and methods for optimal channel selection

System and method for prioritizing tenants for a service for a requ...

Connecting contact center resources using DLT for IOT solutions

Fault detection and management in a real-time communication

System and method for determining and utilizing after-call-work fac...

Genuineness of customer feedback

System and method to evaluate agent call logging in a contact center

Systems and methods for optimal channel selection

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR ADJUSTING AGENTS STAFFING LEVELS OF A SUCCESS...

SYSTEM AND METHOD TO DETERMINE AGENT PROFICIENCY FOR A SKILL

SYSTEM AND METHOD TO DETERMINE AND REMEDIATE REVERSE TRANSITION FRO...

SYSTEM AND METHOD TO DETERMINE CRITICALITY AND PRIORITIZE LIVE EVEN...

SYSTEM AND METHOD TO DISTRIBUTE INTERACTIVE MEDIA WITH LOW LATENCY...

SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...

SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...

METHOD AND SYSTEM FOR CALCULATING LEVEL OF FRICTION WITHIN A CUSTOM...

EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYS...

COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR IDENTIFYING HIGH IM...

COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR TRAINING AND APPLYI...

SYSTEM AND METHOD FOR AUTHORIZING TIME-OFF FOR A SKILL TO INCREASE...

SYSTEM AND METHOD FOR IDENTIFYING AND UTILIZING AGENT WORKING FROM...

SYSTEM AND METHODS OF IDENTIFYING AND UTILIZING AGENT CREDIBILITY D...

SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...

METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE VIA A WFM AP...

SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION IN A MULTI-TENANT SYNC...

SYSTEM AND METHOD FOR REDUCING WAIT-TIME IN A MULTICHANNEL CONTACT...

SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...

SYSTEM AND METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE I...

SYSTEM AND METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE I...

SYSTEM AND METHOD FOR IDENTIFYING NONADHERENCE TO CONTACT CENTER PR...

SYSTEM AND METHOD FOR IDENTIFYING TRUTHFULNESS OF A DISPOSITION IN...

SYSTEM AND METHOD FOR IDENTIFYING SIMILAR QUERIES BY A CUSTOMER ON...

SYSTEM AND METHOD FOR PRIORITIZING TENANTS FOR A SERVICE FOR A REQU...

SYSTEM AND METHOD FOR IDENTIFYING AND UTILIZING EFFECTIVENESS OF AN...

SYSTEMS AND METHODS FOR OPTIMAL CHANNEL SELECTION

UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...

SYSTEM AND METHOD OF IDENTIFYING AND UTILIZING AGENT EFFECTIVENESS...

SYSTEM AND METHOD FOR DETERMINING AND UTILIZING REPEATED CONVERSATI...