Zia Chishti

Person

Washington, DC, US

People

Patents Grantslast 30 patents

Information Patent Grant
Techniques for benchmarking performance in a contact center system
- Patent number 12,120,268
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 12,120,271
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 12,022,029
- Issue date Jun 25, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,936,817
- Issue date Mar 19, 2024
- Afiniti, Ltd.
- Vikash Khatri
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,922,213
- Issue date Mar 5, 2024
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,915,042
- Issue date Feb 27, 2024
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 11,876,931
- Issue date Jan 16, 2024
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 11,863,708
- Issue date Jan 2, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center system
- Patent number 11,831,808
- Issue date Nov 28, 2023
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 11,743,388
- Issue date Aug 29, 2023
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for benchmarking performance in a contact center system
- Patent number 11,695,872
- Issue date Jul 4, 2023
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,611,659
- Issue date Mar 21, 2023
- Afiniti, Ltd.
- Vikash Khatri
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for hybrid behavioral pairing in a contact center system
- Patent number 11,509,768
- Issue date Nov 22, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 11,470,198
- Issue date Oct 11, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking pairing strategies in a task assignment...
- Patent number 11,467,869
- Issue date Oct 11, 2022
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,445,062
- Issue date Sep 13, 2022
- Afiniti, Ltd.
- Jason Delker
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for hybrid behavioral pairing in a contact center system
- Patent number 11,425,248
- Issue date Aug 23, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 11,425,249
- Issue date Aug 23, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 11,399,096
- Issue date Jul 26, 2022
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 11,381,684
- Issue date Jul 5, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking performance in a contact center system
- Patent number 11,363,142
- Issue date Jun 14, 2022
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for benchmarking performance in a contact center system
- Patent number 11,356,556
- Issue date Jun 7, 2022
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 11,316,978
- Issue date Apr 26, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 11,290,595
- Issue date Mar 29, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 11,283,930
- Issue date Mar 22, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 11,283,931
- Issue date Mar 22, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,269,682
- Issue date Mar 8, 2022
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for estimating expected performance in a task assignment...
- Patent number 11,265,421
- Issue date Mar 1, 2022
- Afiniti Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 11,265,420
- Issue date Mar 1, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 11,265,422
- Issue date Mar 1, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20240414269
- Publication date Dec 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20240305717
- Publication date Sep 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20240248756
- Publication date Jul 25, 2024
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER SYSTEM
- Publication number 20240129407
- Publication date Apr 18, 2024
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20240089376
- Publication date Mar 14, 2024
- Afiniti, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20230362303
- Publication date Nov 9, 2023
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20230283717
- Publication date Sep 7, 2023
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20230208974
- Publication date Jun 29, 2023
- Afiniti, Ltd.
- Vikash KHATRI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER SYSTEM
- Publication number 20220329695
- Publication date Oct 13, 2022
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20220321702
- Publication date Oct 6, 2022
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20220286557
- Publication date Sep 8, 2022
- Afiniti, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20220272197
- Publication date Aug 25, 2022
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20220141339
- Publication date May 5, 2022
- Afiniti, Ltd.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20220141340
- Publication date May 5, 2022
- Afiniti, Ltd.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20220131977
- Publication date Apr 28, 2022
- Afiniti, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20220078284
- Publication date Mar 10, 2022
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20220078286
- Publication date Mar 10, 2022
- Afiniti, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR ASSIGNING TASKS IN A TASK ASSIGNMENT SYSTEM WITH AN...
- Publication number 20210241198
- Publication date Aug 5, 2021
- Afiniti, Ltd.
- Ain CHISHTY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20210243303
- Publication date Aug 5, 2021
- Afiniti, Ltd.
- Vikash KHATRI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT...
- Publication number 20210241201
- Publication date Aug 5, 2021
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20210234963
- Publication date Jul 29, 2021
- Afiniti, Ltd.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
- Publication number 20210227075
- Publication date Jul 22, 2021
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
- Publication number 20210218840
- Publication date Jul 15, 2021
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20210211543
- Publication date Jul 8, 2021
- Afiniti, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
- Publication number 20210211540
- Publication date Jul 8, 2021
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20210211542
- Publication date Jul 8, 2021
- Afiniti, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
- Publication number 20210203783
- Publication date Jul 1, 2021
- Afiniti, Ltd.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
- Publication number 20210195026
- Publication date Jun 24, 2021
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
- Publication number 20210195027
- Publication date Jun 24, 2021
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
- Publication number 20210195025
- Publication date Jun 24, 2021
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING

Zia Chishti

Person

Patents Grantslast 30 patents

Techniques for benchmarking performance in a contact center system

Matching using agent/caller sensitivity to performance

Techniques for data matching in a contact center system

Techniques for behavioral pairing in a task assignment system

Techniques for behavioral pairing in a task assignment system

Techniques for behavioral pairing in a task assignment system

Techniques for benchmarking pairing strategies in a contact center...

Matching using agent/caller sensitivity to performance

Contact center system

Techniques for data matching in a contact center system

Techniques for benchmarking performance in a contact center system

Techniques for behavioral pairing in a task assignment system

Techniques for hybrid behavioral pairing in a contact center system

Techniques for behavioral pairing in a contact center system

Techniques for benchmarking pairing strategies in a task assignment...

Techniques for behavioral pairing in a task assignment system

Techniques for hybrid behavioral pairing in a contact center system

Techniques for benchmarking pairing strategies in a contact center...

Techniques for data matching in a contact center system

Techniques for behavioral pairing in a contact center system

Techniques for benchmarking performance in a contact center system

Techniques for benchmarking performance in a contact center system

Techniques for behavioral pairing in a contact center system

Techniques for benchmarking pairing strategies in a contact center...

Techniques for behavioral pairing in a contact center system

Techniques for behavioral pairing in a contact center system

Techniques for behavioral pairing in a task assignment system

Techniques for estimating expected performance in a task assignment...

Techniques for behavioral pairing in a contact center system

Techniques for benchmarking pairing strategies in a contact center...

Patents Applicationslast 30 patents

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

CONTACT CENTER SYSTEM

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

CONTACT CENTER SYSTEM

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR ASSIGNING TASKS IN A TASK ASSIGNMENT SYSTEM WITH AN...

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT...

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)

TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM