Call center operated for multiple customers

Industry

CPC
H04M2203/407

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/407Call center operated for multiple customers

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Contact center customization in data communications systems
- Patent number 12,206,821
- Issue date Jan 21, 2025
- 8x8, Inc.
- Nick Holland
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selective aggregation of enqueued nodes into a subnetwork for simul...
- Patent number 12,052,390
- Issue date Jul 30, 2024
- Avaya Management L.P.
- Manish Negi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Calculating an estimated wait time at a contact center
- Patent number 11,991,314
- Issue date May 21, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for queuing a communication session
- Patent number 11,991,312
- Issue date May 21, 2024
- TWILIO INC.
- Christer Jan Erik Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center customization in data communications systems
- Patent number 11,805,206
- Issue date Oct 31, 2023
- 8x8, Inc.
- Nick Holland
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for queuing a communication session
- Patent number 11,546,471
- Issue date Jan 3, 2023
- TWILIO INC.
- Christer Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center customization in data communications systems
- Patent number 11,503,159
- Issue date Nov 15, 2022
- 8x8, Inc.
- Nick Holland
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Analytics system to analyze and report customer experience
- Patent number 11,288,682
- Issue date Mar 29, 2022
- SESTEK SES VE ILETISIM BILG. TEKN. SAN. VE TIC. A.S.
- Mustafa Levent Arslan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center customization in data communications systems
- Patent number 11,089,158
- Issue date Aug 10, 2021
- 8x8, Inc.
- Nick Holland
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for matching subjects with care consultants in...
- Patent number 10,701,210
- Issue date Jun 30, 2020
- Koninklijke Philips N.V.
- Murtaza Bulut
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic speaker identification in calls
- Patent number 10,637,898
- Issue date Apr 28, 2020
- AffectLayer, Inc.
- Raphael Cohen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for optimizing call distribution among callers fo...
- Patent number 10,609,216
- Issue date Mar 31, 2020
- Wipro Limited
- Sourish Banerjee
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for queuing a communication session
- Patent number 10,320,983
- Issue date Jun 11, 2019
- TWILIO INC.
- Christer Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for using a search engine advantageously withi...
- Patent number 10,182,154
- Issue date Jan 15, 2019
- NEW VOICEMEDIA LTD.
- Richard B Pickering
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Virtual queuing system
- Patent number 10,148,817
- Issue date Dec 4, 2018
- VIRTUALQ GMBH
- Niels Arndt Liebisch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telephonic communication routing system based on customer satisfaction
- Patent number 10,129,394
- Issue date Nov 13, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic management and redistribution of contact center media traffic
- Patent number 10,079,938
- Issue date Sep 18, 2018
- Galina Kovalenko
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method of intelligent call routing for cross sell offer...
- Patent number 10,027,802
- Issue date Jul 17, 2018
- JPMorgan Chase Bank, N.A.
- Lizhi Ma
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Managing interactive communications campaigns with customer recovery
- Patent number 9,866,689
- Issue date Jan 9, 2018
- Genesys Telecommunications Laboratories, Inc.
- Timothy R. Segall
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for automatically routing a telephonic communication
- Patent number 9,699,307
- Issue date Jul 4, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for network-intelligence-determined identity o...
- Patent number 9,641,683
- Issue date May 2, 2017
- AT&T Intellectual Property II, L.P.
- Yihsiu Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Local survivability in a distributed contact center environment
- Patent number 9,588,830
- Issue date Mar 7, 2017
- Genesys Telecommunications Laboratories, Inc.
- Paul Segre
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for using a search engine advantageously withi...
- Patent number 9,565,311
- Issue date Feb 7, 2017
- NEWVOICEMEDIA LIMITED
- Richard B Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing traffic bursts for a plurality of te...
- Patent number 9,398,158
- Issue date Jul 19, 2016
- Genesys Telecommunications Laboratories, Inc.
- Galina Kovalenko
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Managing interactive communications campaigns with customer recovery
- Patent number 9,344,570
- Issue date May 17, 2016
- Soundbite Communications, Inc.
- Timothy R. Segall
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for queuing a communication session
- Patent number 9,247,062
- Issue date Jan 26, 2016
- Twilio, Inc.
- Christer Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for network-intelligence-determined identity o...
- Patent number 8,675,858
- Issue date Mar 18, 2014
- AT&T Intellectual Property II, L.P.
- Yihsiu Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Managing interactive communications campaigns with customer recovery
- Patent number 8,594,309
- Issue date Nov 26, 2013
- Soundbite Communications, Inc.
- Timothy R. Segall
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION
- Publication number 20240291919
- Publication date Aug 29, 2024
- Twilio Inc.
- Christer Jan Erik Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Calculating An Estimated Wait Time
- Publication number 20240275884
- Publication date Aug 15, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Calculating An Estimated Wait Time At A Contact Center
- Publication number 20240171681
- Publication date May 23, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION
- Publication number 20230112621
- Publication date Apr 13, 2023
- Twilio Inc.
- Christer Jan Erik Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SELECTIVE AGGREGATION OF ENQUEUED NODES INTO A SUBNETWORK FOR SIMUL...
- Publication number 20220272199
- Publication date Aug 25, 2022
- Avaya Management L.P.
- Manish Negi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ANALYTICS SYSTEM
- Publication number 20200349583
- Publication date Nov 5, 2020
- SESTEK Ses ve Ìletisim Bilg. Tekn. San. Ve Tic. A.S.
- Mustafa Levent ARSLAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR MATCHING SUBJECTS WITH CARE CONSULTANTS IN...
- Publication number 20190109947
- Publication date Apr 11, 2019
- Koninklijke Philips N.V.
- Murtaza BULUT
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VIRTUAL QUEUING SYSTEM
- Publication number 20180176377
- Publication date Jun 21, 2018
- VIRTUALQ GMBH
- NIELS ARNDT LIEBISCH
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHODS FOR ROUTING A TELEPHONIC COMMUNICATION
- Publication number 20170302791
- Publication date Oct 19, 2017
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
System and Method of Intelligent Call Routing for Cross Sell Offer...
- Publication number 20170251106
- Publication date Aug 31, 2017
- JPMorgan Chase Bank, N.A.
- Lizhi Ma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TE...
- Publication number 20140376382
- Publication date Dec 25, 2014
- Genesys Telecommunications Laboratories, Inc.
- Galina Kovalenko
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Managing interactive communications campaigns with customer recovery
- Publication number 20140205080
- Publication date Jul 24, 2014
- SOUNDBITE COMMUNICATIONS, INC.
- Timothy R. Segall
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method And Apparatus For Network-Intelligence-Determined Identity O...
- Publication number 20140133645
- Publication date May 15, 2014
- AT&T Intellectual Property II, L.P.
- Yihsiu Chen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES
- Publication number 20140119531
- Publication date May 1, 2014
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS ON A PER TENANT BASIS
- Publication number 20140071980
- Publication date Mar 13, 2014
- Galina Kovalenko
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DYNAMIC MANAGEMENT AND REDISTRIBUTION OF CONTACT CENTER MEDIA TRAFFIC
- Publication number 20140075009
- Publication date Mar 13, 2014
- Galina Kovalenko
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TE...
- Publication number 20140072116
- Publication date Mar 13, 2014
- Galina Kovalenko
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION
- Publication number 20130336472
- Publication date Dec 19, 2013
- Christer Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR A MULTITENANCY TELEPHONE NETWORK
- Publication number 20130129068
- Publication date May 23, 2013
- Twilio, Inc.
- Jeffrey G. Lawson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Managing interactive communications campaigns with customer recovery
- Publication number 20120281825
- Publication date Nov 8, 2012
- SOUNDBITE COMMUNICATIONS, INC.
- Timothy R. Segall
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHI...
- Publication number 20120057688
- Publication date Mar 8, 2012
- Richard B. Pickering
- G06 - COMPUTING CALCULATING COUNTING

Call center operated for multiple customers

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Contact center customization in data communications systems

Selective aggregation of enqueued nodes into a subnetwork for simul...

Calculating an estimated wait time at a contact center

System and method for queuing a communication session

Contact center customization in data communications systems

System and method for queuing a communication session

Contact center customization in data communications systems

Analytics system to analyze and report customer experience

Contact center customization in data communications systems

Systems and methods for matching subjects with care consultants in...

Automatic speaker identification in calls

Method and system for optimizing call distribution among callers fo...

System and method for queuing a communication session

Method and apparatus for using a search engine advantageously withi...

Virtual queuing system

Telephonic communication routing system based on customer satisfaction

Dynamic management and redistribution of contact center media traffic

System and method of intelligent call routing for cross sell offer...

Managing interactive communications campaigns with customer recovery

Method and system for automatically routing a telephonic communication

Method and apparatus for network-intelligence-determined identity o...

Local survivability in a distributed contact center environment

Method and apparatus for using a search engine advantageously withi...

System and method for managing traffic bursts for a plurality of te...

Managing interactive communications campaigns with customer recovery

System and method for queuing a communication session

Method and apparatus for network-intelligence-determined identity o...

Managing interactive communications campaigns with customer recovery

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

Calculating An Estimated Wait Time

Calculating An Estimated Wait Time At A Contact Center

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

SELECTIVE AGGREGATION OF ENQUEUED NODES INTO A SUBNETWORK FOR SIMUL...

ANALYTICS SYSTEM

SYSTEMS AND METHODS FOR MATCHING SUBJECTS WITH CARE CONSULTANTS IN...

VIRTUAL QUEUING SYSTEM

SYSTEM AND METHODS FOR ROUTING A TELEPHONIC COMMUNICATION

System and Method of Intelligent Call Routing for Cross Sell Offer...

SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TE...

Managing interactive communications campaigns with customer recovery

Method And Apparatus For Network-Intelligence-Determined Identity O...

METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES

SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS ON A PER TENANT BASIS

DYNAMIC MANAGEMENT AND REDISTRIBUTION OF CONTACT CENTER MEDIA TRAFFIC

SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TE...

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

METHOD AND SYSTEM FOR A MULTITENANCY TELEPHONE NETWORK

Managing interactive communications campaigns with customer recovery

METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHI...