Call distribution algorithms

Industry

CPC
H04M3/5232

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5232Call distribution algorithms

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Systems and methods for operating an interactive voice response system
- Patent number 12,155,793
- Issue date Nov 26, 2024
- Celligence International LLC
- Pavan Agarwal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
User interaction enhancement for contact center
- Patent number 12,143,535
- Issue date Nov 12, 2024
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System architecture for fraud detection
- Patent number 12,126,761
- Issue date Oct 22, 2024
- Verint Americas Inc.
- James DelloStritto
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 12,120,271
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Monitoring representatives in a contact center environment
- Patent number 12,120,270
- Issue date Oct 15, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Chad Skinner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for identifying themes in interactive communications
- Patent number 12,101,439
- Issue date Sep 24, 2024
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic precision queue routing
- Patent number 12,101,440
- Issue date Sep 24, 2024
- United Services Automobile Association (USAA)
- Joseph Reed Lewis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
High fidelity call center simulator
- Patent number 12,081,703
- Issue date Sep 3, 2024
- United Services Automobile Association (USAA)
- Lambros Petropoulos
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Techniques for decisioning behavioral pairing in a task assignment...
- Patent number 12,075,003
- Issue date Aug 27, 2024
- Afiniti, Ltd.
- Caroline O'Brien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selective aggregation of enqueued nodes into a subnetwork for simul...
- Patent number 12,052,390
- Issue date Jul 30, 2024
- Avaya Management L.P.
- Manish Negi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Machine learning based call routing system
- Patent number 12,047,535
- Issue date Jul 23, 2024
- United Services Automobile Association (USAA)
- Victor Kwak
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Integrated representative profile data in contact center environment
- Patent number 12,028,485
- Issue date Jul 2, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing customer call-backs
- Patent number 12,020,173
- Issue date Jun 25, 2024
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 12,022,029
- Issue date Jun 25, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call management system for incoming video calls at a command center
- Patent number 12,022,025
- Issue date Jun 25, 2024
- MOTOROLA SOLUTIONS, INC.
- Tomasz Zajac
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automating communications using an intent classifier
- Patent number 12,014,379
- Issue date Jun 18, 2024
- ASAPP, INC.
- Jason Shaev
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Computer-assisted patient navigation and information systems and me...
- Patent number 12,004,839
- Issue date Jun 11, 2024
- Forge Laboratories, LLC
- Randall S. Hickle
- A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information Patent Grant
Call center load balancing and routing management
- Patent number 12,010,269
- Issue date Jun 11, 2024
- United Services Automobile Association (USAA)
- John Michael Lombard
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Virtual assistant architecture for natural language understanding i...
- Patent number 12,003,668
- Issue date Jun 4, 2024
- Interactions LLC
- Yoryos Yeracaris
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Limiting query distribution within an agent group based on skip cri...
- Patent number 11,991,313
- Issue date May 21, 2024
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods, internet of things systems, and media for seat management...
- Patent number 11,985,271
- Issue date May 14, 2024
- Chengdu Qinchuan IoT Technology Co., Ltd.
- Zehua Shao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call routing methods and systems
- Patent number 11,962,721
- Issue date Apr 16, 2024
- United Services Automobile Association (USAA)
- Peter H. McKenna
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,936,817
- Issue date Mar 19, 2024
- Afiniti, Ltd.
- Vikash Khatri
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method, system, and computer program product to accurately route a...
- Patent number 11,930,132
- Issue date Mar 12, 2024
- Baptist Health South Florida, Inc.
- Matthew Jared Baumann
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Mapping a universal contact center service access point to a servic...
- Patent number 11,909,918
- Issue date Feb 20, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for detecting fraudulent calls using virtual as...
- Patent number 11,902,463
- Issue date Feb 13, 2024
- United Services Automobile Association (USAA)
- Andre Rene Buentello
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Profile-based contact center request routing
- Patent number 11,882,241
- Issue date Jan 23, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for a work distribution service
- Patent number 11,882,242
- Issue date Jan 23, 2024
- TWILIO INC.
- John Wolthuis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 11,876,931
- Issue date Jan 16, 2024
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for facilitating customer-initiated interaction...
- Patent number 11,870,935
- Issue date Jan 9, 2024
- Archana Sekar
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...
- Publication number 20240414271
- Publication date Dec 12, 2024
- Afiniti, Ltd.
- Caroline O'BRIEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
- Publication number 20240414270
- Publication date Dec 12, 2024
- Capital One Services, LLC
- Aysu Ezen CAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...
- Publication number 20240340375
- Publication date Oct 10, 2024
- Vocodia Holdings Corp
- James V. SPOSATO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT
- Publication number 20240323278
- Publication date Sep 26, 2024
- State Farm Mutual Automobile Insurance Company
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20240305717
- Publication date Sep 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Managing Communications in a Networked Call C...
- Publication number 20240305716
- Publication date Sep 12, 2024
- Talkdesk, Inc
- Ana Priscila Vieira Alves dos Santos
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR GENERATING DATA TO TRAIN MODELS FOR PREDIC...
- Publication number 20240296831
- Publication date Sep 5, 2024
- Uniphore Technologies, Inc.
- Gideon Hollander
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Computer-Assisted Patient Navigation and Information Systems and Me...
- Publication number 20240277227
- Publication date Aug 22, 2024
- Forge Laboratories, LLC
- Randall S. Hickle
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD, INTERNET OF THINGS SYSTEM, AND MEDIUM FOR SMART CUSTOMER SE...
- Publication number 20240236236
- Publication date Jul 11, 2024
- CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
- Zehua SHAO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Specialized Microbots in Contact Centers
- Publication number 20240223706
- Publication date Jul 4, 2024
- Avaya Management L.P.
- Harsh V. Mendiratta
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Mapping A Contact Center Service Request To A Modality
- Publication number 20240163373
- Publication date May 16, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
- Publication number 20240121341
- Publication date Apr 11, 2024
- Twilio Inc.
- John Wolthuis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Request Routing Based On Contact Center Engagement History
- Publication number 20240121340
- Publication date Apr 11, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20240089376
- Publication date Mar 14, 2024
- Afiniti, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
- Publication number 20240073319
- Publication date Feb 29, 2024
- Capital One Services, LLC
- Aysu Ezen CAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR PAIRING CONTACTS AND AGENTS IN A CONTACT CENTER SYSTEM
- Publication number 20240064240
- Publication date Feb 22, 2024
- Afiniti, Ltd.
- Vikash KHATRI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PIPELINE FLOW MANAGEMENT FOR CALLS
- Publication number 20240064239
- Publication date Feb 22, 2024
- Twilio Inc.
- Christer Jan Erik Fahlgren
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MANAGEMENT SYSTEM FOR INCOMING VIDEO CALLS AT A COMMAND CENTER
- Publication number 20240048655
- Publication date Feb 8, 2024
- TOMASZ ZAJAC
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR FACILITATING CUSTOMER-INITIATED INTERACTION...
- Publication number 20240040042
- Publication date Feb 1, 2024
- GENESYS CLOUD SERVICES, INC.
- ARCHANA SEKAR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AN...
- Publication number 20240031487
- Publication date Jan 25, 2024
- FUJIFILM Business Innovation Corp.
- Misaki MATSUZAWA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Data Aggregation For User Interaction Enhancement
- Publication number 20230388421
- Publication date Nov 30, 2023
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20230362303
- Publication date Nov 9, 2023
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC MESSAGE PROCESSING AND AGGREGATION OF DATA IN MESSAGING
- Publication number 20230328177
- Publication date Oct 12, 2023
- LivePerson, Inc.
- Jeffrey Salter
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...
- Publication number 20230319187
- Publication date Oct 5, 2023
- Afiniti, Ltd.
- Caroline O'BRIEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MONITORING REPRESENTATIVES IN A CONTACT CENTER ENVIRONMENT
- Publication number 20230319188
- Publication date Oct 5, 2023
- State Farm Mutual Automobile Insurance Company
- Chad Skinner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS, INTERNET OF THINGS SYSTEMS, AND MEDIA FOR SEAT MANAGEMENT...
- Publication number 20230291838
- Publication date Sep 14, 2023
- CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
- Zehua SHAO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...
- Publication number 20230275998
- Publication date Aug 31, 2023
- Afiniti, Ltd.
- Ain CHISHTY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Mapping A Universal Contact Center Service Access Point To A Servic...
- Publication number 20230247139
- Publication date Aug 3, 2023
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Profile-Based Contact Center Request Routing
- Publication number 20230247140
- Publication date Aug 3, 2023
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM, METHOD, APPARATUS, AND COMPUTER PROGRAM PRODUCT FOR PROVIDI...
- Publication number 20230224697
- Publication date Jul 13, 2023
- ASSURANT, INC.
- Cameron E. Hurst
- G06 - COMPUTING CALCULATING COUNTING

Call distribution algorithms

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Systems and methods for operating an interactive voice response system

User interaction enhancement for contact center

System architecture for fraud detection

Matching using agent/caller sensitivity to performance

Monitoring representatives in a contact center environment

System and method for identifying themes in interactive communications

Dynamic precision queue routing

High fidelity call center simulator

Techniques for decisioning behavioral pairing in a task assignment...

Selective aggregation of enqueued nodes into a subnetwork for simul...

Machine learning based call routing system

Integrated representative profile data in contact center environment

System and method for managing customer call-backs

Techniques for data matching in a contact center system

Call management system for incoming video calls at a command center

Automating communications using an intent classifier

Computer-assisted patient navigation and information systems and me...

Call center load balancing and routing management

Virtual assistant architecture for natural language understanding i...

Limiting query distribution within an agent group based on skip cri...

Methods, internet of things systems, and media for seat management...

Call routing methods and systems

Techniques for behavioral pairing in a task assignment system

Method, system, and computer program product to accurately route a...

Mapping a universal contact center service access point to a servic...

Systems and methods for detecting fraudulent calls using virtual as...

Profile-based contact center request routing

System and method for a work distribution service

Techniques for benchmarking pairing strategies in a contact center...

Systems and methods for facilitating customer-initiated interaction...

Patents Applicationslast 30 patents

TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...

SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS

SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...

INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

System and Method for Managing Communications in a Networked Call C...

METHOD AND APPARATUS FOR GENERATING DATA TO TRAIN MODELS FOR PREDIC...

Computer-Assisted Patient Navigation and Information Systems and Me...

METHOD, INTERNET OF THINGS SYSTEM, AND MEDIUM FOR SMART CUSTOMER SE...

Specialized Microbots in Contact Centers

Mapping A Contact Center Service Request To A Modality

SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE

Request Routing Based On Contact Center Engagement History

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS

TECHNIQUES FOR PAIRING CONTACTS AND AGENTS IN A CONTACT CENTER SYSTEM

PIPELINE FLOW MANAGEMENT FOR CALLS

CALL MANAGEMENT SYSTEM FOR INCOMING VIDEO CALLS AT A COMMAND CENTER

SYSTEMS AND METHODS FOR FACILITATING CUSTOMER-INITIATED INTERACTION...

INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AN...

Data Aggregation For User Interaction Enhancement

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

DYNAMIC MESSAGE PROCESSING AND AGGREGATION OF DATA IN MESSAGING

TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...

MONITORING REPRESENTATIVES IN A CONTACT CENTER ENVIRONMENT

METHODS, INTERNET OF THINGS SYSTEMS, AND MEDIA FOR SEAT MANAGEMENT...

TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...

Mapping A Universal Contact Center Service Access Point To A Servic...

Profile-Based Contact Center Request Routing

SYSTEM, METHOD, APPARATUS, AND COMPUTER PROGRAM PRODUCT FOR PROVIDI...